Holly Bell is amazing!!! She deserves a promotion for her kind, honest, quick, & efficient service! The text videos the service technicians send of your vehicle inspection are also a plus. Vehicle repairs are expensive, so I appreciate the honest evaluation of what repairs are essential and the flexibility of not feeling pressured if I choose to delay repairs. I’ve been taking my Mini (Dorothy) in for about 3 years now…primarily in part of Holly’s awesome level of service!!!

Great experience with Mini of San Antonio.Our Salesman Zach patiently and expertly walked us through the building and design process and kept us informed during construction (Auto Plant in England) and the shipment across the Atlantic. The completed purchase took less than two hours and with the help of Xavier, the payment process was seamless as well. Mini of San Antonio even helped with specialized Veteran license plates. My wife has owned her Mini Convertible for less than a day and is extremely satisfied with her investment.Another thank you to Zach for making this painless!As the British often say…”Cheers Mate!”

My experience at BMW has been nothing but excellent service. My service agent, Juan Cantu, is always there to greet me at my appointment time and very helpful in making sure my BMW stays in tip top shape. If the appointment will take a while, he’s got a loaner car ready when I arrive. As soon as car has been serviced, I get an inspection video. I love that! He’s kept my car running and looking great. He’s the best!

Check in - very smooth - they sent us with a paid uber home.Technician- Great and clear video report -Check out - not so great - the individual at the end of the process did not know what the car report was or what was needed moving forward. Most dealerships the technician can answer what should be the next steps for our car in terms of service. Also the car wash was poorly done which is strange for the level of attention during check-in and the service provided by the technician/mechanic.

I bought my 2019 Mini Countryman here and I love it! Emilio helped my husband and I find the right car and it was so nice to have someone that was passionate about helping us. He was very welcoming and helpful.

I’m new to the area, a transplant from Los Angeles and needed to have the state inspection completed so that I can register my Cooper S EV here in Texas.Destiny got me on a Saturday and kept me appraised as to how long the process would take. During the inspection the mechanic took a video so that I could see what he was seeing. That’s something new. I had not seen that in LA nor recently at the MBZ dealership here in San Antonio.Thanks and well done.

Max Montano of Mini San Antonio is OUTSTANDING!! Exceptional customer service. Knowledgeable of any vehicle we asked about and kept us updated on the process without being overwhelming. He made the buying process absolutely pleasant. We will be back!

Very polite and masked employees. Large waiting area where I could sit alone and knit. Holly is very attentive to wait times. She printed out my warranty info so I am now aware of the dates that they expire. Holly also texted me with estimates of the time my car would be ready. Overall, a very good experience. My scheduled oil/filters change was just about due also. While fixing the faulty turn signal Holly suggested doing the maintenance now too. What a load off my mind! ❤️❤️❤️❤️

Very pleasant experience with Mini. Was meet on the driveway by a friendly technician who had me checked in and in my loaner in a matter of minutes. Holly, from Mini Cooper, responded timely to my texts and phone calls. Car was repaired and ready to go in a few days. Pick up process was equally smooth.

Over the last few years, since getting my Mini, I’ve always had nothing but positive experiences at Mini of San Antonio. I just had some minor tune up type work done the other day, and as usual, everything went smoothly. It’s also worth mentioning, Holly Bell is outstanding at her job. She’s always very knowledgeable, cheerful, polite and really seems to enjoy what she does.

Great communication, I am 350 miles away sent my vehicle in on a transport and when they started to work on it right away, got a detailed video on what was needed so I could make decisions. I definitely recommend. I have my car back and everything is working in proper order.

Destiny was amazing. She had great follow up and clarified any questions I had. Lounge area was great! It is very spacious with enough room for customers to really spread out. And the WiFi was awesome!

👍🏻Would recommend for warranty work👎🏻Would not recommend for auto sales/trade-insTrade-in experience:-⭐⭐⭐Was recently shopping for an AWD model of the same platform in preparation for our PCS north. Dealer offered an insulting $22,000 for our fully loaded MINI Countryman S (Iconic FWD) with around 33k miles after claiming to be straight forward and honest about the way they value trades. We got a better deal on a cleaner similar if not identical 1-owner vehicle with lower miles at another local dealership and nearly $6,000 more for our trade without having to negotiate ontop of that.Principle BMW/MINI of San Antonio appears to prefer making a profit over making a customer, military members included. BMW/MINI of Austin offered thousands more for comparison.Warranty experience:+⭐⭐Great service, helpful staff, quick turnaround, hassle-free. Holly and Destiny were very professional and knowledgeable.Comment to dealer:Many businesses with poor reviews like to excuse their actions and make light of the customers complaints/experience in an attempt to convince others to still do business with them.Please do not waste time with such PR responses and do not call me again asking me to edit or delete my review.

Holly Bell was Amazing. Worked very hard to get my insurance to fix everything that was wrong with my car. Kept me up to date with weekly reports. My car took longer than I expected, my insurance dropped the ball. However Holly Was fantastic.

I’ve had to take my mini convertible in 3 timesFor the same issue. Not because the repairs weren’t satisfactory, just another issue would appear and result in the same problem. Every time I went in, Holly was always so personable and helpful. She always kept me up to date on what was going on with my car.No one likes having to take their car in for service, but this is a great place to go if you have to! Thanks for making it not suck!

Best costumer service in san antonio.

Great dealership. Small wait time, put me in a very nice loaner, sent me timely updates on my vehicle, finished repairs and service work quickly and applied available discounts to help defray the cost

We arrived at Mini SA with an open mind. We knew making the deal we wanted may not happen right away. Zach starting helping us immediately. He asked all important questions. He knew our options, limits, and areas of flexibility. My husband and I took the vehicles of our choice out for a test drive and fell in Love! He catered to us from start to finish even helped us through our time crunch and working with us when I had to leave to pick up my kids from Austin Airport. Zach even put the Mini back into the showroom after my request of a picture with a bow. Needless to say we drove off the lot being new owners of a 2020 Mini and a Dodge Ram!. Thank you Zach! 😊

The quality of service and repairs are satisfactory. However, I always dread having anything done at Mini of San Antonio because I leave feeling abused because of my lack of automotive knowledge and taken advantage of monetarily. This time was no different…$300.00 for an oil/filter change and “required” diagnostic.

Best MINI/BMW dealership I have been too so far. I called that morning about my tire and they made me an appointment for the same day. They gave me a courtesy vehicle because they had to order my tire and keep the car there for a few days. I had bought some new mirror caps and they also installed them while my car was there, which was awesome that I didn’t need to make an additional appointment. My car came out nice and clean! The staff were all professional and quick to respond to me. I’m happy I have this dealership so close by for my MINI.

Technician was polite, professional and her work appearance was one of caring deeply of the company she represents. I was very honored to have interacted with her, Ms. Holly was exceptional.

We have been dealing with BM/Mini of San Antonio for a better part of the decade. I love to work with Maggie K and her team. Always A+ service!

I was very pleased with excellent level of service that I received on my Mini. When I called to set up Service Elvin was very The charges were explained to me beforehand and Holly Bell was great! All of the staff that I came in contact with were professional, courteous and helpful. I will definitely will be back for future service and I wouldn’t hesitate to recommend this dealership to anyone.

All went extremely well. Danny Diaz was patient, while I received confirmation of insurance. Not pushy, but informative as to what my “Mini” needed. Was kept informed of progress Everyone very courteous from receptionist, Techs and Danny and others I encountered in the waiting area; which was kept tidy. Thank y’all

We were overwhelmed by the efficiency demonstrated during our visit to have my Mini Cooper serviced. Our service technician was a lovely young lady who impressed us immediately during our conversations about the vehicle. I would not hesitate to recommend this facility as a result of our experience.

Got car back quickly. We’re able to go to lunch and a book store in a nice loaner car. Looking forward to another great year with our Mini. Thanks

Had a really good experience purchasing a Mini Countryman. I purchased from outside of the city and everyone I worked with made it very easy and stress free. Big thanks to Zach Brown for getting me into the car I wanted. Mini of San Antonio has a smooth operation going for them.

As usual, Mini of San Antonio’s Service Center checked out our Mini and fixed the problems. Holly Bell was our service advisor and she exemplified the way Mini service operates. Always professional and friendly service! We’ve been customers since 2009 and will continue to bring our cars for service. Great job!

Holy was great. She answered all of my questions and very attentive. They got me in and out very fast. I will definitely use them in the future for service on my mini. The service was so good that I am now considering buying my BMW from them.

Very nice customer lounge, good communication level, and they went out of their way to minimize my inconvenience. Even though they ended up keeping the car for two and a half weeks (not their fault), they gave me a nice loaner and dropped off my vehicle to me even though I live two hours away. Great team effort!

When called regarding issue with my mini, the service department helped my right away. I got to my appointment, and everything was done within the time stated. The staff was attentive and courteous, and the warranty covered it. It’s always a pleasure going to this dealership.

Great efficient service! I feel confident that my vehicle will continue to run without unexpected problems.

Holly did and always does a great job. Very timely and professional

I was helped instantly upon arriving! They were able to give me a loaner vehicle, since I do not live in town. My vehicle technician was D. Gomez and he was able to show me major and minor problems with my vehicle. Holly gave me prices and then helped with my vehicle warranty! Everyone was so friendly, I will be returning whenever I need anything!

We had what we thought was a safety issue on a Mini we purchased elsewhere. We were told to come right in. They got my husband in and out quick. They sent a video showing everything was working. Im going to start maintaining both my Minis there. Thanks Holly!

Zach was professional, courteous and patient. Not pushy as some sales individuals can be. Will definitely buy from him again!

I’ve never experienced any auto service center quite like BMW Mini of San Antonio before. Despite waiting almost five hours for my Mini Cooper to finally get checked out, I was able to enjoy a couple shots of espresso and some alone time in the specified wait area. The video David sent of my car issues when it was finally checked out was helpful and informative. Esperanza had suggested a finance plan since I can’t afford the total cost of repair out-of-pocket, which was also really helpful. The only reason this is a four is for Esperanza and and my alone time. You go, girl.

I had a horrible experience! Destiny Salinas was my service advisor and the manager Mr. Anthony Baerge also spoke to me about my car. There was a battery issue with my car this would be the third time I have replaced the battery on a 2017 model. I don’t understand how a car can go thru 4 batteries in less than 5 years. And mind you there is no warranty on a $400 battery. Someone is definitely dropping the ball here. I’m definitely going to corporate with this issue. Very upsetting and disappointing 😔

I was so impressed with the MINI dealership (in another state) where I purchased/leased three MINIs. UNTIL I came ton MINI SA!It is gorgeous, spacious, immaculate, with the most attentive and knowledgeable staff I’ve ever encountered!Very high-tech and efficient.Five stars doesn’t seem like enough!!!My lease is up in 18 months and I’m already trying to figure out which MINI I want next!!!

Great atmosphere. High tech. The front help personnel were excellent. Shout out to Holly.

Went for an oil change and they found I had needed mounting brackets. They gave me a loaner and fixed my car. Sent me videos of the issues. Brian was my advisor and he was professional and always responded to my messages. I highly recommend if you have a Mini Cooper or BMW. I wouldn’t take my car anywhere else.

Customer Service is excellent! Holly managed the process of getting my Mini into the technicians’ care and she went over all the details after service was completed. She was patient in responding to my questions and provided important information. I felt valued as a customer and will not hesitate to contact yhrm for all my service needs in the future. Thanks to all!

I’ve purchased several vehicles from principal automotive and they all have been great experiences!

Extremely professional and incredibly personable team, with ZERO pressure sales tactics. They showed us multiple cars over several days, and we had a great experience.

Service was excellent! Love the text message to let me know my mini was ready and the ability to pay online was awesome. Pick-up took less than 10 min!

They are very thorough. Just be prepared to wait. If you can drop off your vehicle, do so. Their coffee machine helped pass the time.

From the moment I walked in the door Yesica Garcia was extremely friendly and helpful. She basically held my hand through the entire experience calming my nerves and alleviating my fears. Every staff member that I came into contact with was polite and very helpful as well, answering all my questions and providing excellent information. The entire experience was effortless and I was overjoyed to drive away with my dream car!!

Excellent service from Mini of San Antonio. I was quickly taken care of by Holly and kept updated on the status of my vehicle. The issue was taken care of quickly.

DONT BUY YOUR MINI FROM HERE. Theyll tell you whatever to get you to buy the car but once your vehicle starts having issues (well, in this instance no issues, but I wanted the bonnet stripes installed in my Mini) it is IMPOSSIBLE to get through to SERVICE AND PARTS. I left 2 messages with 2 receptionists who took down my information and promised someone would call me back. NO CALL. I also left 2 voicemails for the lady in the SERVICE department. NO CALL BACK. I tried to contact SERVICE and NO ANSWER. I have been trying to get ahold of someone since Monday and it is now Thursday and still NOTHING! I called this morning and the receptionist could not be more tacky and unprofessional. She literally GIGGLED at my predicament and kept me on hold for 10 minutes!! Very annoying. Very unprofessional. DO NOT RECOMMEND THIS DEALERSHIP. What if my Mini was in a more serious condition? Do I have to fix it myself---or do you all expect me to go to a non-authorized dealer WHOSE EMPLOYEES ACTUALLY ANSWER THE PHONE? RIDICULOUS.

Anyone going here is probably being overcharged. They were quoting me $450 for a light repair and an oil change. Here its $230 for an oil change other mini places its $130 with better customer service.The woman who was helping me said I didnt need an oil change for my car for another year or every 10,000 miles. I had owned the car for a year now and ran in 20,000 miles since buying it. Never asked about my mileage until I told her about it. Then told me it was going to take 4 hrs to diagnose my car even though I had an appointment. I called other shops and they quoted me on 2 hrs if I had made an appointment. They dont schedule appropriately for the amount of workers. The signs in the parking lot are not accurate at all either. If you take one wrong turn you are stuck in there.I was told my car would be done in 4 hrs. It sat there for over 16 hrs and no one contacted me. I left voice-mail and called multiple times with no answer or being sent to the wrong number. For a lightbulb change they were charging me $800. Ended up paying $200 to get my car out and only had to pay $50 parts and all to get it replaced. It took the other shop 30 minutes to fix and find the problem.Sitting in the waiting room a girl around my age walked in wanting a new tire.  They took her car back and got her the new tire and charged her $350 for one of them and she didnt have enough because on the phone she was told a different price.Never coming back and would never recommend to anyone. They dont give you copies of any paperwork either. Destiny needs to work on what customer service is.

Business is nice. Have a lounge area with refreshments. Only thing is they take too long for approvals. Been here over 4 hours and still on a maybe decision.

It would be a 5 star,but Principal fid not help me with helping me understand my warranty or provide me with a paper explanation of such.

Check in for my service appointment was fast and getting a loaner was even faster. This same process used to take a half hour. Appreciate the improved service.

The service agent was great at explaining the maintenance issues and was very accommodating by providing me with a loaner vehicle. She was very polite and I will definitely be back to complete the required services.

Dropped off my car. Service writer was courteous and very knowledgeable. Service was prompt and on time. Will be doing business with them on a regular basis.

Ive known her to represent Mini Cooper outstanding customer care more than a year. Holly always make me smile, I feel important too her. She naturally present herself and has a mindset. That one god given principle ( is to treats people the way she would want to be treated).

The service I’ve received at Mini of San Antonio has always been exceptional. I truly appreciate the assistance I’ve received from Holly Bell. She makes everything easy to understand and is fully transparent and patient with any questions I have. I will continue to bring my mini here for servicing as long as I own my car which I hope will be forever!

Service depart was amazing. Both Holly and Valerie help accommodate me with a loaner and made sure everything was done in a timely matter. Being from out of town (4hrs away) this was greatly appreciated. Thank you

Maggie was awesome. She kept me updated on everything that went on with my car.

I purchased my JCW MINI Coop from Highlands Ranch, CO and brought it to MINI of SA for a overall diagnostic. I was greeted by the BMW Service team. Holly B. and the team were awesome, efficient and thorough. I strongly admired their communication and personable attitudes. Keep up the great work!!!

Holly did a fantastic job of making sure sidewinder was taken care in the best way possible.

I have to give a big shout out to Holly at the Service Department!! From day one we have received nothing but the best of service. This is the type of Service that will make us stay with the brand for life. She is extremely detailed oriented, patient, and understands what repairs need to be done by setting a priority. She has answered all our questions and remembers to give you a call back as soon as she has a chance. We feel that our car is in trusted hands and we are truly going to be sad the day we have to leave San Antonio. Another shout out to the mechanics and support staff out there at BMW & Mini! Cant wait to shop for our next Mini!

Service was excellent. Timely. In accordance with estimate. Holly Bell was confident, courteous, helpful and efficient.

Holly was on point with costumer service and went out of her way to keep me informed and comfortable while waiting for my Mini to be serviced. I will go out of my way to continue to give my money to places, including BMW Mini, that appreciate and respect the customer.-AMANDA W

Great staff and excellent work as always! We will continue to bring our Mini in for service here!

Great service. I enjoyed the video they texted me with the review on everything they worked on my vehicle. It helped connect the technician with the client, I think. It wasnt quick, but it was thorough, and I left feeling rewarded for my patience. Glad they worked to fit me in the last minute.

We had a great experience at BMW of San Antonio due to the excellent customer service Jorge provided. He is a very thoughtful man who made sure the process went smoothly. One of the best experiences we have ever had purchasing a car!

Destiny and Holly have fantastic customer service! They answer you quickly, are always willing to help and make you feel very special when you come in.

My Service Advisory, Destiny, was very detailed in listening my concerns. She communicated the status of my car. Very friendly.

Holly service representative was so helpful went beyond to assist me with my Mini serviceShe arranged a loaner, gave me updates and assisted me with a smooth service experienceThank you so much Holly

The dealership was very accommodating in getting our Mini Cooper in and out in a very short amount of time. This was considering that they were slammed with other customers and their vehicles.

Very polite staff and excellent customer service. I especially appreciated the Uber ride home while my car was evaluated. I only wish they didn’t mark up their parts and service so high!

Excellent service, beautiful facility. They had me out in an hour and 30 for an oil change and they washed my car as well . I loved the text feature with the video of your service appointment by the tech who performed it. Very impressed!

Brendon Cassil was exceptionally wonderful helping me. The customer service girl in the other hand wasn’t. She didn’t get all my information and didn’t ask if I was going to need a loaner. Thankfully Brendon helped fix the situation.

I had an appointment and was told by the service department that it would take approximately 4 hours for the service on my recall to be completed. When I arrived I was told by the woman that checked my car in that it would take an hour and a half to review my car and make sure it needed the part and then order the part! I would have to come back for the repair once the part came in. Not what I was told by the service department. I live 60 miles away. After the hour and a half wait the woman returned and told me I was in luck that they did have the part and were going to do the repair. 2 hours and 45 minutes later my service was complete. Although it appears that one hand doesnt know what the other is doing the mechanic was awesome. He fixed my recall plus let me know about issues my car was facing. The service woman also offered a loaner if I had the right insurance. I told her I had Germania and she indicated that they did not honor that insurance and put it in a category with The General and Fred Loya. Germania is one of the top four insurances in the state of Texas and not a pay as you go, payday loan type insurance! Not filing a claim, unsure why they dont take Germania insurance. I was pleasantly surprised with the car wash.

The service was very personable and efficient. Destiny welcomed me And kept me informed about what needed to be done and the process of doing it. The video was very helpful. MINI provided me with a loaned car So that I could meet my needs without interruption. I was informed when the work was complete so I could pick up the car.

I have my mini serviced at the dealer. I can not say enough good things about Holly. She is the epitome of a professional with excellent customer skills.Wish more employees were like her.10/1/2021 it is always such a pleasure knowing when o take my mini to be serviced Holly is there. Her demeanor, character and customer skills makes for a perfect combo for the best mini rep ever. Mini should be so proud such a professional represents the dealership. Thank you Holly for making my annual visits seem care free.

Exceptional customer service! Yesica went out of her way to assist us in purchasing our min-cooper…

Holly was friendly and helpful with getting my Mini Cooper serviced. Great customer service..

From my first interaction with Travis him and Zachary brown finding the perfect mini for not only my wants but my budget also! I was taken excellent care of from my sales experience all the way through the finance department. If anyone is interested in a mini I’ll be sure they look no where else.

Courteous and efficient service person (Holly Bell)

Service department was great! Took my car in for a brake light and they found a couple of other things wrong with it. Gave me a loan car with no problem and got my car back to me quickly.

Holly in the Service Dept was great. We were traveling and had to make an emergency stop at the nearest Mini dealer. She did her best to get everything done so we could get back on the road. BTW...the service video of the needed repairs was very impressive. Thank you!

Quick in and out for routine maintenance...and FINALLY, car wash and vacuum back!

Thank you for setting up the 60 year birthday celebration rally to Fredericksburg on Saturday! We love our mini family and appreciate any time we get to drive together. Rob Silva and Trish Hunt did a great job and I cant wait for the next event!!

Awesome customer service all the way around!!

I am very happy with the service I received and I feel that they are professional and knowledgeable. They work with the customer and treat the customer right on every level.

Great service. Took about two hours for oil change and vehicle check. Exactly the amount of time they said they needed. This was my first service since buying my Mini. I’ll definitely go back to Mini/BMW of San Antonio.

My visit was a well organized visit. All staff were friendly, informative, and most of all professionalI would recommend Mini of San Antonio and BMW to all new car buyers

Great service and great customer service attitude! Good job Holly!

Employees laughed at us over the phone, acted suspicious when we tried to get an appointment. Went in to get an oil change and inspection and they didn’t even bother to switch the sticker. Never doing business with them again.

Great place and people. Easiest car purchase I have ever made!!

From the welcoming to the process getting my vehicle fixed it was a positive experience. It’s the consistency in communication that makes an experience like this 5 star.

Great place for Mini Cooper service. Had oil change done. Large waiting area. I really like that the mechanic sends you a video of your car and points out any problems.

Destiney Salinas is rude and very unprofessional. Says things without know background information!! If it wasn’t for Holly Bell I wouldn’t be back!

Jorge Godinez made the whole car buying experience extremely easy! He was able to get me the deal I wanted and definitely went above and beyond! I’m extremely grateful we got him as our salesman. Everyone was super friendly and very straight to the point. I’m happy to be part of the mini family!

Destiny and the rest of the staff were great at taking care of me with a last minute engine light that come on -of course on a Friday. She was able to get me into a loaner vehicle and my car repairs were done quickly and efficiently. I had a third party insurance that they worked with and was able to get mostly everything covered. I am and was very satisfied with all of their services and will be going back again to get my vehicle serviced here again.

Always treated well. Very fast and courteous service. I love the new video walk around showing repairs made on my car.

We live in the West Texas area, and I’d like to thank Ryan Watson for going above and beyond to help my son who’s vehicle had broke down in San Antonio! This gentleman exceeded my expectations. For that I tip my hat to you sir! We have never met anyone in this line of business help us the way this gentleman did, and on top of that not even knowing who we were, very professional and very eager to get my son back on the road, that is the best customer service we have ever witnessed. Even my son who is 19 years old told me he really liked the way he helped us, He and his mechanic got on my sons vehicle as soon as it went in the lot! That never happens lol. But these guys were on a mission. We had so much trouble finding a tow truck to get it there, but as soon as we did which was at 3 or 4 pm that afternoon on a Friday to say the least, And being a BMW which usually stays in a shop for a few days... if you own a BMW you know what I’m talking about. But we sincerely appreciate all that you did for us Ryan! Keep up the good work buddy! Give this man a raise!!Joe Hernandez

I bought my first Mini in 2018 and traded it today for a newer model with Yesica...such an easy and painless process here with her! I have always LOVED the service department at Mini of San Antonio (thank you Holly!) And will only ever buy my Mini Coopers here....yes, there will be more in the future!