Zero stars if I could, you cant give a star to a company that does not answer the phone and does not reply to your emails. Twice have I contacted them recommended by my embroidery supplier and twice I have had a first reply but they have failed to continue communication resulting in precious days wasted.I am glad they have a networking relationship with a company as big as Hudson Embroidery, otherwise I am afraid this company would of gone out of business long, long ago.