I bought a Life Fitness bike from these folks a couple years ago. It was expensive but it has held up and still rides like it is brand new. I havent seen the results I hoped for but thats because I need to use it more. I just called them about a weight machine. Brandon was busy but professional and exceptionally helpful and customer service oriented. He was honest about most equipment being on back order. Theyve been very busy since nobody can go to the gym any more. I am one of those customers you hate to see coming because I work very hard for my money and I don;t make impulse buys. I deliberate for days or weeks over a purchase. I ask a ton of annoying questions. My wife calls me the cheapest person shes ever met. And I was treated with nothing but respect and patience. Ive put salesmen through the ringer. They work hard to make a sale with me. If Im that hard to deal with, and still leave a good review, then you know theyll treat you right too.