These guys are a joke. Don’t have enough time or space to write everything that was done so providing pictures of their work. They put in new system and I wish I would have never used them. This is just a small sample of their work. Might be a small issue but the workmanship is less than zero!!! Well it’s a good place for a home for the birds that is. What crappie workmanship. You judge

HORRIBLE!!! Do NOT call this company if you need emergency AC repairs. I was told at 7:05pm that someone would be out to my house by 9:00pm. NO ONE ever showed up!!!I would have called another company, but since they stated they would come out to our house… Hot house, no service, and this company… HORRIBLE!Go with another company. If you couldn’t send someone out, just be honest and say that.

So my AC was frozen solid and I called them to come look at it and they were so friendly and nice, got it up and back running, they have fantastic customer service and work ethic, very professional and reliable. I would definitely give it 10 stars if I had the option and if anything happens again I will definitely call back and recommend this to anyone. Specifically Isaac was the guy that came to my home, so you can always ask for him as well (he’s the only issac) but overall it was great service, probably the best I had so I just had to give them a 5 STAR google review :)

Service Technician Isaac arrived on time and patiently listened to our concerns. Isaac was knowledgeable and worked on our system.With the pandemic I’m sure it is challenging coming inside of different homes. Isaac was cautious and kept social distancing/ masks all while making us feel comfortable. Isaac is an asset to Elmer’s AC.

There was a delay on our appointment, however we were kept informed about the delay and offered a reschedule. We opted for them to come the same day at 5p, which they did but it was after 5p. The young men that came were very pleasant, apologetic and very respectful. They immediately started their work, very efficient and kept us informed about what they were doing. They completed everything, cleaned the blower, cleaned the air ducts and vents, and installed the lamp to kill mold. Everything was completed in a timely manner. We just need a crash course on the mold lamp. We have been with Elmer’s since it was under a previous owner (Expert Tech) and we have always had great service and all the gentlemen that have been sent to our home have always been very respectful and very informative about what they do.

The temperature inside the house was 90°! I called Elmers as our AC unit was not cooling. Annette was friendly and took my information and explained a technician would be out to my house shortly. Within 40 mins Greg was at my house. GREG immediately diagnosed the issue and gave me options that best suited my needs and provided me with a long term plan as well. He was willing to educate me on the services he provided which I greatly appreciated. That is the first time anyone has taken the time to do so. My house was feeling cool and liveable again for me and my family. I want to thank him for exceeding my expectations. Great job Greg!In addition, Greg explained the reason for the color pink associated with Elmers. Ask your technician if you can, the story is very heartfelt.

I hired this company during the winter storm because the heat wasn’t working correctly and to expedite it I called them instead of going through insurance. They came out and did their diagnosis, they turned the Ac on to defrost the board outside, while doing so they unhooked the heat. They told us it would be almost $600 for one part and was needed for the heat to work. I never heard from them again!!!! After 1 week with no heat and below freezing temps I went through my insurance and they came out and turns out the heat never worked because they disconnected 2 out of the 3 parts needed for the heat to work. He literally came over and hooked it up and it worked! They tried scamming me to pay them almost $600 for a part that’s not even needed for the heat to work. Let alone we had to go to a hotel because they unhooked the heat. DONT HIRE THEM!!! It’s been over 2 weeks and I never heard from them after that first visit!

On Time Elmer has always been our go to for all our plumbing needs. Our Technician Austin was super thorough, and professional. He answered all my questions in detail and straight to the point.. you really get what you pay for i highly recommend himThank you guys!

I was well informed of the inspection and the prices seemed better than the competitors. The service was friendly. What I didn’t like was the sale up from a repair to getting a whole new unit. The sales agent made it sound that a repair would only last a little while and I quote, “You wouldn’t go to Vegas on a spare, would you?” That got me scared to get a whole new unit and my budget was already tight from purchasing a new vehicle. I got a loan for a new unit but I think I could’ve saved more money with a good repair. That’s why I rate it 4 stars.

I was amazed! Our technician Kendall was very meticulous throughout. He explained what work/checks he will due for our annual AC service. He even crawled up in the attic. No other tech did that before. Kendall took the time to trouble shoot the unit. He found a blown fuse, replaced it and the AC is working great. On the end he made recommendations for additional service. He was not pushy or did high pressure sales. He emailed us his findings, pictures, pressure readings etc. We value his professional demeanor, his integrity & honesty. The best tech we ever had in the past 10 years.

When my AC went out I called Elmers to see if my unit could be fixed. They kept me informed and arrived at the time the said they would be here. Greg was the one that helped me out and he was outstanding! Great and professional customer service. He took the time to educate me and was very kind and easy to talk to! Its people like this that make a company great!

I have been using Elmers for my A/C service for four years now. Every time I have had them over for service, I have found them to be very professional with a high regard for performing quality work that is required. I have not experienced any sales type engagement to try to get me to buy beyond my desired level. Top notch people.

Loved Elmer’s plumbing and ac. Isaac and Stan were very professional and informative. Awesome guys and worked really hard at meeting our ac needs.I called at 8:00 am. By 9:30am the same day technicians were out at my house. Very prompt service. I would definitely use them again!!!!Only reason I gave four stars was because they forgot to put the side gate back up before they left. Fast friendly professional service definitely 5 stars. Thanks guys.

On Time Elmer came out within 2 hours of my inquiry on a Sunday afternoon. They identified the problem and the next morning at 9am a lead Technician was giving us all our options. Michael was knowledgeable, professional, and sensitive to our needs and budget. He did not use high pressure tactics and helped us feel empowered to make a good decision. I would recommend On Time Elmer to all my friends and family! The young man that first came out to evaluate and take pictures was professional and respectful of us and our property. Overall a GREAT experience.

Our technician Carlos took all precautions such as wearing a mask and boot covers to keep us safe. He explained everything he was doing and what he was looking for. He found out problem and even suggested places to buy filters at the best prices. He did a thorough check of our systems and answered any questions we had. Definitely keeping Elmers card on our fridge for future reference

I scheduled A/C service with Elmers and they provided excellent service. They were on time, knowledgeable and serviced my unit in a timely manner. The rep Kendall Bee went out of his way to follow all safety procedures while working inside my house. I would refer them as they did excellent work.

Best service repair I have ever experienced. Gave us 4 options to pick from to keep our 13 year old AC Unit performing. They are extremely budget oriented. Carlos was very thorough explaining our options, pictures were provided that same day. Our home is going on the market and they were quick in scheduling the repair we choose. Carlos is fantastic, arrived on time for the repairs. Done in 2 hrs. He is very courteous. Highly recommend this company.

Awesome service! Second time Ive used this company, and Im very pleased. Always on time, always friendly, knowledgeable, and professional. GREAT COMPANY! Manuel (Manny) was my technician, and he continues to make be a believer in this company. Thank you!

The senior technician Mike was very professional, friendly and explained in detailed what the plans were and that made me and my husband open to hear more of the plans. I’m glad that I chose Elmer’s and I would definitely refer to my families and friends for the service!

I have used Elmers in the past and must say what they accomplished and the professional care they took to help my parents were above and beyond. Being a veteran this kind of service goes a long way in my eyes. I must say the clarification along with the attention to detail is what service is all about thank you Elmers for going above and beyond to ensure we had our air conditioning replaced in a timely manner.

Jason came to the house to fix my a/c that is under warranty. I asked Jason how he was going to fix my a/c and he proclaimed, that he did not need to tell me what he was doing. He said that it was his job and I did not need to know. He compared his jobs to McDonalds saying you just order and it is not need to know what they do. He then went on to say I was high and on drugs. I also asked him once for a discount since it was expensive and on warranty and he turned around and told his manager that I was just trying to get it done for free. Jason refused to let me talk to his manager, Lorenzo and Lorenzo said Jason could leave, even though he hasnt done anything. Meanwhile, we are sitting here with terrible, expensive service in Texas weather. Their prices keep escalating and over charge for services. If I could give negative stars, I would. DO NOT USE THEM!

I would definitely recommend Elmer’s. Our water heater started leaking late in the day and we were having a very hard time getting anyone to come look at it till the next day. Thank goodness Elmer’s helped us. They sent the next available technician that day, he took a look, identified the problem and got the process started. They also helped us with our air conditioning unit since it had been giving us trouble. They came out next day and started installation even though it was a holiday weekend. They definitely went above and beyond to provide us service. They made sure we understood what the problem was and answered any questions that they had. Elmer’s will definitely be my first contact the next time we need service!

We had a whole new system installed on 7/25 because our old one was irreparable and ran off the old refrigerant per their diagnostic. In the 1st week of install the ac had 3 service calls besides the install and a late finish that we had to keep reminding them to come out and complete. We also found out they didnt install the UV antimicrobial light as promised. Every time we saw someone new. We asked multiple times for them to come get the unit and give us a complete refund so we could go elsewhere. Lorenzo said he would like to make it right by giving us a partial refund and fixing the unit, but negating our service contract. We agreed and said they would have to provide at least the 1st years service incase their work was still incorrect. That was a mistake. Within the first month we found out we needed a new compressor (even though it was brand new). Then they tried to tell us the new unit wasnt cooling because of inadequate insulation and windows. The old unit cooled fine until it quit, so that didnt make sense to us. Also we had to stay with family until they could fix the ac on one occasion. Before a month and a half they came out for more issues like condensation and unit freezing (literally ice on outer unit). They sent someone else who said the coils needed to be replaced. Again, these were brand new. All the while weve been emailing 2 separate people to try to get the CPS rebate squared away, because they do not know how to write up the invoice correctly. They are the ones who told us we would qualify for the rebate and they cant even produce the proper invoice. As of today the ac still gives off a smell when kicking on and we have never received the proper invoices for CPS rebates. This is the worst company we have ever worked with. We have had issue after issue with incorrect installation and improper fixes on parts. I really dont know how they stay in business.Edited to add: all techs were nice, however we wish the work was completed with no issue. Jason has been out multiple times and is always great. I do think that if he had done the install from start to finish there would he no issues. He seems to always be finding mistakes left by others.

My AC was not turning on anymore around 8 pm and I called Elmer’s they had a technician out in a few hours. Issac was really professional and diagnosed the problem quickly and got to work. He was upfront with the issue and the pricing to fix it. Repair took him about an hour and my AC was working again. Can’t thank him enough for coming out so late and night and helping keep me and my family cool.

Joshua and Zack were just here checking on a water pressure concern. They were extremely professional and answered all questions I had. Would definitely use this company and technicians again.

They were very responsive with fixing my heating system. From the receptionist to technician, every one was extremely helpful and professional. Thank you Mr. Oscar for keeping me informed of the issue at hand and for providing top notch customer service!

Kendall Bee was our service technician and was super friendly and very professional. Gave me a thorough breakdown of what he thought was wrong and showed the problem areas. He provided a high quality service and repaired all essential components to make AC work properly. Very very pleased with his work and professionalism.

First time experience! Greg Thomas from Elmers was on-time, very polite, explaining each repair as we went along. He was patient, answered all my questions and gave me some great advise. Thank you for being such a gentleman, you represent your company well! The last thing he said With a smile was “Welcome to the Elmer family!”

Excellent customer service. Highly recommend. Very respectful. No BS. Did not try to sell extra items that were not required. The technician that came Kendal was extremely professional, respectful and went out of his way to fully explain everything that he did.

Fast, friendly, and professional team. My HVAC system was in sad shape, they (Manny) explained what was wrong with my system that had been repaired many times over the last 20 years, some of the problems were very dangerous, the gas line was not up to code, chances of carbon monoxide poisoning were very high and the old units efficiency was poor at best. My family and home are my biggest investment and deserve to be safe. Now we are thanks to Elmers crew.Im not a rich man and the new system is not cheap but was told that the newer system would practically pay for itself over its life time. Time will tell but pieces of mind that were safe from gas explosion and carbon monoxide poisoning makes sleeping a lot easier.I was given multiple choices and prices ranges for a new system and made my choice, they were able to remove and install the new system that day and set up a follow up the next day.To be honest I did have buyers remorse that night. The only thing that I can think of that they (Elmer) did wrong was not giving me more options, yes more. Things I didnt think of at the time. My compressor and A coil were aging but not ancient, the mainboard (computer) and exhaust fan were about a year old so the air handler and heat exchanger were the true issue I believe, this is what kept me awake last night. Could I of gotten away just replacing that...Im not sure it would of cost less but that was an option that I didnt think of. Im sure that repairing my old system couldnt even compare to the efficiency of the new one though just would of liked to know if it could of been done and cost. Do I regret buying this new system...no not at all...just thinking that I might have been given more information on my repair.These guys are great and would still recommend them just take the time to think about all your options before you sign on the line.

After contacting Elmers yesterday evening and being a member they were able to service us quick and efficiently. Lawrence was assigned to us and showed up first thing in the morning. Not only was he friendly and knowledgeable, he also took ownership of our account for future maintenance to ensure we are taken care of properly. He provided excellent service, we also were assisted by a couple of technicians who came in an hour after to finish with the issue we had. They were fast and kind. We are grateful for our service today.

Isaac is our preferred technician and he was great as usual. He got here really fast. He takes his time and is VERY THOROUGH! He takes the time to talk to you and explain everything. He is GREAT!

I had an awesome experience, the company told me it’d be between 2-6, but thank God they came early as I had no AC in these Texas triple digits, Tech Gregory Thomas was awesome, very experienced, and personable. Of course I signed up for the maintenance plan with a Tech like that! He told me everything that was wrong, how he was going to fix it, and went about his Job like a true Professional. We had an extra surprise with the charger gadget breaking off in his hand, but he didn’t get frustrated, he had what he needed to fixed the job. I was only thankful that he was super prepared for all incidences. I give the Company and the Tech 10 out of 10! I looked forward to continued service from this A1 company!

Elmer and Lorenzo are the best. Their service guy Carlos did an outstanding job repairing my A/C unit. I got the best deal in town, saving me money and giving me comfort and fresh A/C air. I will definitely be using them again, and when Im ready to buy a new unit, I will be calling ELMER!!! Thanks guys for the great service. In this time of need you really came through for me and my family. God bless yall always. Blessings for your business. Stay safe! Love, Ms. Romo

Hands down the best experience weve had with an A/C service company. The technician was on time and very professional. He quickly diagnosed our system and identified the problems. He provided detailed pictures of the faulty equipment. Additionally he provided 4 options from basic repair to complete replacement. We felt fully educated on our system and with his recommendation, we selected a repair option. The repair was completed very quickly and we immediately noticed the difference!!!

I was very impressed with their professionalism and speedy response. In this Texas heat, A/C is a necessity. They worked around my schedule and got the job done quickly. Id recommend this company to anyone needing any type of HVAC work done.

Jason was our service technician he was very knowledgeable about the system. He took his time explaining to me as he went as to what he was doing answering all my questions. He also explained the readings he was getting and what caused then. He wrote a full quote explaining the differences but under no circumstances was he pushy or trying to sell me a job. We highly recommend this company very good job.

Elmers took pictures and videos of my AC and ducts. My house is older, so I knew to expect a lot of problems, which there were. I expected it to break the bank, but it didnt. The price was very fair, and they were able to get everything done in the same day.

The technicians Lawrence Silvas come out to fix AC unit that was just installed by Elmers on April 22, 2020 that I still have warranty on. He walked around took pictures on the temperature switch and Then walked outside to the AC unit Took more pic and then said my charge $2,100. He said it was not covered under my warranty and gave me no other explanation. I told him, I did not have that kind of money. He went to his truck came out and said OK we can do it now for $800. We walked in the door and said that I’m sorry I just don’t have that kind of money. He said he wanted me to sign a waiver saying that my warranty would no longer be any good with Elmers. I told him I refuse. I would not sign any kind of waiver. That I needed to call the office on Monday. That’s when this technicians voice changed and became very abrupt and toxic. I told him to please do not take it personal. I just don’t have any money but I would give him the $59 cash even though all he did was to take pictures.I told him I wanted a receipt. He ask me, If could just enter my email on his notepad ..which I did. Then I later take a look at my email, then I see a signature that I never did sign stating my warranty with Elmers Is no longer good. It was a terrible experience and here I am still sitting with no air condition. It was a awful terrible experience. But I will call on Monday to put a complaint.

Johnny was very curteous and professional. Addressed all our concerns and made sure we were satisfied.Appreciated the time he took to check everything.

Sheared off the 90 degree elbow on my main water line with my new zero turn mower. On Time Elmers came out the day of only to let me know that they did not have the parts on the truck to complete the repair. They returned the next morning and did a perfect repair on the system to include replacing some galvanized parts with a more suitable metal and burying it so I could not hit it again. The plumber and his helper were awesome, great service.

This is the best AC repair company Ive ever had service my air conditioner. We moved into a new house and within months of moving in, our AC started making noises. We were covered under a home warranty company for the AC, so naturally, we called them to service our unit. Needless to say that in one year, we called the warranty company at least 6 times, being charged $75 a visit and every time, we were told something different about what was wrong with our AC. This summer, our AC started giving us problems again, and no longer being covered by the home warranty, I called One Hour Heating & AC. They were awesome! Our repairman Omar came out, found our problem, quoted us a price, and promptly fixed it! He also answered all of our questions and gave us tips regarding the care of our unit! Thank you so much to everyone at One Hour Heating and AC, especially Omar and Kirsten! You all are awesome!

Isaac was very professional, patient and playful with my pup, and above all efficient. I have had multiple companies and technicians through the years for installation and for maintenance. Isaac was the first one to recognize that we had an electrical issue that could have possibly shorted out my electrical box, burn down the electrical wires in my home, or worse, burn down my house. I never checked it because I always assumed there was so many professionals working on it somebody surely would’ve found issues by now. Isaac could have changed a simple part and left within minutes. But he stayed and did a thorough assessment of my entire system without any additional charges and explained his evaluation with pictures. He will be my lifelong technician.Exceptional professionalism.

Elmers team came to the house to look at a plumbing issue and went above and beyond to ensure I was happy. The product I purchased had plastic parts and some stripped threads. Elmers team replaced the plastic parts with brass and replaced the stripped piping at no additional charge. They were incredibly professional and kind. Will be a returning customer without a doubt.

I was happy with the service I received. The staff over phone was very attentive and the technician help me understand my unit better. I did have my first appointment rescheduled but it was due to a nursing homes system going out and they asked me if I wouldnt mind changing my day to accommodate them fixing the nursing homes unit so the residents will not be cold. I had no problem with their request because it showed to me that this company cares for the people in their community. If you need your a/c unit service call these guys.

Young Man was very professional and Nice..he quickly got.to work examining the situation. Then explained what the problem was on how much. All in very thorough and Done quickly..

Had an AC maintenance diagnostic done by Kendall. He showed me everything he did, why he did it and explained each component in laymans terms. Very educational.He also informed me of some proactive upgrades I could do to protect my equipment without sounding like a salesman pushing to sell me stuff I dont need.He was very knowledgeable and professional. Like all other Elmer AC pros, I would be happy to see Kendall again to service my system.Thanks again Elmer for outstanding service.

I contacted Elmers to have my A/C looked at, serviced and drain pan replaced. Carlos showed up at the scheduled time and went through my unit and found that the condenser wasnt able to keep up. He gave me all the option available and I opted to get a whole new A/C system. He called the office so the sales guy could come talk to me and 30 minutes later John was here walking me through it all. Very detailed about the information and what they do for their customers. When I showed him which one I wanted to get an hour later Richard, Roland and Jaime showed up to take care of installation of the new unit. Very professional people and very friendly. I recommend them to anyone wanting great customer service.

Genesis was friendly and very fast! Got our AC up and running quickly. We had just gotten home from a short trip out of town and the house was 87 degrees inside. Having 5 kids, that wasnt a good thing at all. Works great now!

Elmer’s was the only company that responded to text for service after ac quit about 8pm Friday. Technician Franco wore mask and foot coverings at all times. He quickly diagnosed the problem and got the ac unit back running because he had the parts on hand. He checked the overall condition of the unit and suggested repairs to do to keep unit running efficiently to avoid breakdown. The last ac company that I had a maintenance agreement with never checked all the things that Franco checked which shows that Elmer’s try to keep your older unit going as long as possible and are not just there to sell you a new unit.

Nick was outstanding on this service call. Very knowledgeable and explained his work in simple terms then got it done. Good discussion on future needs for the HVAC System to keep it running reliably and smooth. He understands the true essence of the Buffalo Hot Wing. Texans are clueless on the finer qualities of true NY Pizza and Buffalo Wings, but Nick gets it. Elmer - Nick is a keeper. Hire more Yankees like Nick. Its good for business.

Our initial ac unit never really cooled the house as we felt it should, turns out the unit installed by the builder was .5 tons too small for our square footage. Seem litter but I can tell you it makes a huge difference. We have used multiple friends of family kind of techs, but with only a minor difference in cooling. The maintenance technicians offered us multiple choice on how to fix the system to include a bandage option, just to get us by. We decided the best route was to upgrade our air handler. Great price for the entire unit. Woke up today and had to raise the temperature in the house due to it being too cold...never thought I would do that. The crew stay until almost 8pm installing the new unit and thermostat, they also did a tune up on my outside unit to insure proper working state. Will most definitely recommend and use this company in the future.

Gregory was great! He got here quick, started finding out the problem with my Ac not working. Kept me informed with what he was working on and explained what was going on. Thank You!!

Austin did a great job on flushing out our hot water heater.Was on time, polite and gave us a very fair price.

More expensive than I liked but overall great, quick service. I had extremely high water pressure that required an additional valve as well as a replacement expansion tank off the water heater. The water pressure issue was fixed within hours of initial appointment being scheduled.

Elmer’s was able to get my AC up and running within two hours of my call on a Saturday. Very reasonable price, and very professional technician. My system is 18 years old, and while it was recommended that it should be replaced, it wasn’t pushed on me at all. Won’t even hesitate next time I have an issue, I’ll be calling Elmer’s.

My ac went out early evening and it was hot inside. Being pregnant and with a baby, I needed a fast good fix. They got me scheduled right away and someone was here probably within half an hour. Unfortunately my unit is at the end of its rope, but I was given multiple options without any pressure. It wad fixed right away. My house is cool again. Thank you.

I had a older hot water heater start leaking through by ceiling. Called in, they got someone out to diagnose it within 2 hours. They had a team out to replace my old system the next morning. Crew had the new one in, old out out quickly. Zero complaints and they did good quality work.

Hottest day of the summer 108 degrees outside these guys made it out to my house same day. Very next morning went over my options for repair and replacement of my old unit that worked with my budget. I could not afford a new unit, so they really worked with me in replacing what I could. I plan to go back with Elmers for my future upgrades when I can afford the rest.

My technician Gregory Thomas was very professional and polite. Had my system running and cooling in no time! I will continue to use Elmer’s from now on.

I always notice and appreciate excellent customer service, and Carlos Natal with On Time Elmer deserves to be recognized. Carlos immediately gave me his card, introduced himself and put shoe covers on before coming inside. He was very kind to my son who kept asking him questions and watching him work. Carlos worked quickly to repair our heater and explain the needed repair. I appreciate his friendliness and would like to say thank you for such great customer service!

Your radio add is not correct. Why are you deceiving the public by saying after Jan. 1. 2020 R22 will no longer be available and their existing AC units will be obsolete? A/C units will not be obsolete. R22 will go away, but there is a compatible freon that does not require any retrofit. The existing unit does not have to be replaced. Again the old unit will take the new freon with no problems. Be honest in your ads and stop deceiving people.

Josh was very nice and polite and did a great job!!!

Our AC went out on a Friday night. We started calling for service early on Saturday morning. Other companies in town could not schedule us for 3-7 days. Elmers came the same day and were extremely professional. We felt like they were trustworthy and affordable. Would absolutely recommend them.

I set up appt time at 5-7, I received a call at 1 stating tech on his way ..without asking if I was ready I had to call renter and Get off work.. called back spoke with Jenny who was extremely rude..the call ended with me saying thank you and her just hanging up.. the only reason I stayed with the company was because I wanted my renter with a/c now.. I waited till 1:45 then got a call from a manager the tech was 20 minutes out.. so I rushed over and missed time from work for nothing.. but I will say that the tech Carlos was extremely professional and honest.. I did have him do the work and paid in full.. but I wonder how many customers they lose with Jenny’s attitude.. I spend a lot of money for a hang up... but thanks to Carlos I’m satisfied

Nick and Stan were great! They explained everything thoroughly and provided us with options moving forward.I would request this team again!

Repaired an outside leak on a 1958 era spigot. Told me exactly how much it would cost. Made the repair in a timely manner and brought the work to current standards. I purchased a complete home AC unit from Elmer and now I tried their plumbing service and am still pleased with their service.

They fixed a liking water at my ckichen sink. Good job, but they came 2 hours an half later from my appt time. Very expensive, but at the final they gave me a discount.

Your plumber a young man by the name of Joshua was very courteous and professional. He had repaired a leak from one of my pipes. He advised what he was going to do and had emailed photos of his work.

I would have liked it more if the ladies in the office would have kept me informed every step instead of brushing me off. They did not call me that Jim was having trouble getting the unit from the usual warehouse and he had to go to another warehouse to pick it up. Jim was always the professional. I called into the office several times to see what was going on & was told he is on his way to your house but instead of using your office next to the Spring Branch Store he was coming from Green Mountain. A really big difference.

We had a knowledgeable, professional technician named Nick who wasn’t afraid to get his hands dirty trying to find the issue. He explained what the problem was and recommended solutions. We are extremely happy with his work ethic. Thanks Elmer’s.

We woke to a chilly house w/no heat on 11/16/19. Realizing the system was not heating or igniting properly we called for service mid morning to Elmers dispatcher who said a technician would be there between 6-7pm if not earlier that evening. Thankfully we were called around 2:30pm to say they were on their way. Technician arrived & introduced himself. We gave him our take on what was wrong, he proceeded to checkout the equipment. Technician investigated and told us he found a loose connection. Reconnected and tightened all connections. Performed asafety test on heat cycle. System is heating properly at this point in time. We are very pleased at the service and time he took to explain to us and our elderly mom. Give them a try! Also, dont forget to get a service contract which will always help you with charges piling up if you dont have one and the job becomes more problematic/costlier than expected.

The employee was courteous and professional. Took his time and really evaluated the AC system. He answered all my questions and every problem I discussed with him he checked out on the AC system. Goodness for somebody to be more diligent and professional.

We just had our a/c repaired again...Greg was an excellent representative for your company Mr. Zubiate. GREAT customer service! Thank you very much!😀👍❤

One of the best of the best that Ive did business with. I whish they had been my first call instead of going through my Home Warranty Company. If I had I would still have almost 4 grand still sitting in the bank. When you are dealing with the repair of something that you have no knowledge of you are vulnerable to people who will take your money and leave you still in bad shape. This company is not one. 5 stars all the way.

When I first called to see about a leaking hot water heater, they responded as soon as possible and replaced that day. Finished up replacing a second unit the next day. Very knowledgeable and gave me different quotes. Very reasonable and did an outstanding professional job. Would recommend this company.

I heard an add on the radio for free AC maintenance from Elmers. So I reach out via the website and was able to schedule easily within my work schedule. I was using this visit as a test case and I’m very pleased. Nick and Genesis were excellent and very friendly. They did make some recommendations for things that could be done to improve certain aspects of our home but in no way implied they had to be done right away or any pressure of any kind. To summarize I was so happy with the visit I scheduled an appointment for Saturday to get some new attack insulation.

Afternoon. Elmers plumbing came out since I had a water leak. They were able to put in a temporary fix until they can get the permit to replace the water line to our house. They are hoping to have that done by the weekend. They are very professional and able to explain everything so that a normal person like myself can understand. Thanks for all the help.

The technician sent out to do provide the estimate was great. Provided information in a easy and direct matter. Unfortunately the only negative thing i experienced was the failure to install a new Return vent grill which was discussed during the estimate process. The installers werent aware therefore they were not prepared to install it once they arrived. They stated that it will need to be ordered and installed at a later date. I hope they keep their word.

Very helpful/knowledgeable technician that came out. Fantastic speedy service. I would definitely recommend to anyone looking for ac work.

Your technician Gregory was excellent.Very knowledgeable and professional.We will continue to use your services

Four stars because the front office doesn’t know what’s going on. The installation was a 10. Steve, Christian, Toby and Charlie were polite, very knowledgeable on the products and went above and beyond to answer all our questions. Elmer is lucky to have these guys. We are very pleased with the new air conditioner and heating unit.

It s100 degrees and my AC went out on a sunday night !! Getting someone to come the same day is next to impossible (called 3 places!) Until... I called Elmers!. I called Elmers at around 8-9a on Monday morning. Omar (who is freaking awesome!) showed up at my door around 1:00p, and had me cooling again in no time! I called 3 other places and had no luck getting anybody to comer the same day ! Couldnt be happier!.

Very good service with detailed explanation. Very nice service man. We will use them again.

On Time Elmer was fast and efficient. At no point in time was I pressured into doing something I did not want to.I had to call On Time Elmer because the previous evening another plumbing company was not able to correct my issue and did not seem to go through any effort to provide additional help once the other plumber did their process. They might not have been able to do much since it was a warranty claim, but a little more effort would have been great.On Time Elmer resolved my clogged sewer line within minutes.Jacob was great at explaining things thoroughly as I had many questions.Thank you On Time Elmer!

Had a water leak and Elmers Plumbing came out and fixed the problem. The plumber Jacob was very knowledgeable and friendly. Really appreciate the work he performed.

They came out and diagnosed my water heater issue and provided me with options. The turn around to replace it was pretty quick. Price was good and I’m happy with their work.

Had 2 water heaters worked on. was right on time and knew just what had to be done. even with a couple of minor problems, that showed up, were solved on the spot. had all extra parts needed on hand and finished job in a timely manner. over all an excellent experience!

Isaac was very informative, thorough and clearly explained all the results and options in making our system perform up to par. I highly recommend Elmers as anyone first stop to repair their AC unit.

I want to commend the Elmer’s crew who serviced my residence today 12/27/19. They took the time to explain what was needed and reassuring the $89 quote and they got it done within 45 minutes.No pricing surprises at the end just great service and good customer services.Thank you 😊David F Campos Sr

Carlos was informative and very pleasant. He offered several solutions to our a/c problem. He did a diagnosis of the system and provided photos of his work.

The service man was here within two hours from calling. Diagnosed the problem quickly and showed me my options. Had my ac back up and running shortly. I was really impressed with Elmers. They actually care about customer service and satisfaction.

Elmers has been very upfront and transparent about the options for me. They are always responsive to issues and work to satisfy us regardless of the issue.

Kendall was my technician and he was very kind and professional . He explained all the details and showed me pictures of the work done. The price was what I was told on the phone, and I feel good about the work . He wore his mask and shoe covers and expected . Thank you for your service

Had a slow leak and low on Freon. Account manager Rick tried to sell me a new system before tech even came out. When I said I couldn’t afford a new system at this time, I kinda felt like I was getting the brush off. When tech Greg came out, he was professional in the beginning. I explained what the problem was but he still wanted to diagnose the situation. He then told me that I had 2 capicitors because someone didn’t have the right size capicitor for my unit. I called my brother who is in the commercial HVAC business who advised me that was not a problem. He then talked to the tech and after having a few words back and forth with each other, my brother said the guy needed to leave. I paid the $59 service fee and asked Greg to email me a copy of my receipt and the 2 quotes he gave me after he admitted that the A/C had a leak somewhere. A week later and still no receipt, no quotes, no contact from anyone from that company. Very disappointed.

My heating portion of my central air unit would not come on. Isaac was my professional technician that attended my problem. He was outstanding and provided great customer service!! He introduced himself, ensured me that he would have my heating back on. He explained what the problem was and showed me what he would be doing to fix it. He was very professional and ensured my system worked before leaving. Thank you for the great service, I am satisfied and enjoying my heat!

Very professional technician. Great service! Will definitely use them again!

I heard the radio ads for years about fixing an old system. I finally telephoned Elmers and this morning received an amazing quote for refurbishing my system. The man who showed up (Jason) was very knowledgeable and professional. There was no hard sell or pushiness detected at all. I will be using Elmers to repair my aging HVAC system.

Technician was through and conscientious. Our heat exchanger drain was clogged settingoff one of the sensors and shutting down the A/C system. He kept at it until he found the problem and fixed it. The Technician kept us informed about all the steps he was preforming and showed us video and photos of the problem. I have used this company before and will continue to use them in the future.

Jason was awesome. I called my ac went out. He came within 1 hour. Amazing quick service for same day call. He did all the necessary checks. He gave me all my options we talked about it and picked the best one there was and he got to work quick. Thank you!!!