Not only were they one of the few 24 hour AC that was actually open and answering their phone, they were the only one who was able to come by within 3 hours of my calling them. One place I called said they could come by in literally a week. You cant survive San Antonio without AC for a week in July. My house was 86° and my cats were becoming very lethargic. They got here almost 40min ahead of when they said they would be at about 930 at night and had phenomenal customer service despite the late hour. They were extremely thorough and knowledgeable about finding and fixing the problem. Within another 30min, my AC was fixed, running, and had already dropped the house 2°. They stayed an extra 10minutes after checking the vents and unit to make sure it was working properly. Very reasonably priced as well. I would definitely use them again.

Great experience with Marcos, Javier, and Alex- Wednesday morning I noticed dripping noises coming from my AC unit and thought the drain system might have a blockage. When I was finally had time to call Service First later that afternoon, they were able to schedule a technician to come out right away that evening. In fact, they even reached out to see if I was free and interested in a technician dropping by earlier than scheduled (an offer I appreciated but wasnt able to make work). When Marcos arrived, he got to work testing the system and determined that my unit had frozen over because it had been leaking freon. He checked for leaks then loaded it with more freon to test the pressures and from all that it appeared that my TXV valve needed to be replaced. He told me the addition of freon would be a temporary measure to keep the AC working while he checked with the office for parts and availability to schedule a repair. On Friday, he reached out again to give me a quote for the valve replacement and also mentioned that if I was interested they could also quote me for replacement of my entire unit, which was 13 years old. I decided to have the whole unit replaced, as it had started making noise each time it switched on and still ran on the old R22 freon which is no longer easily available in the US. They were able to schedule replacement of the unit right away and came by a few hours later to replace everything. Javier, the lead installer, and Alex, his assistant did a great job dismantling the old unit, installing the new one, and cleaning everything up in the span of a few hours. They frequently updated me on what they were doing, tested everything thoroughly, and made sure to explain the new system to me before they left.I honestly wasnt expecting them to be available so quickly, especially now that the weather is getting warmer. I was very pleased with the prompt and professional service and will definitely be a returning customer the next time I need my AC or plumbing serviced.

Called in the middle of the night, the dispatcher Tiffany was super pleasant and could arrange service within a few hours. Called back within minutes on a cancellation and had a tech out in 20 min. Service tech was kind and fixed our a/c within 30 minutes. I highly recommend, we are so thankful.

My AC quit working on Saturday evening. I called several 24/7 services. Service First was the only one that would come to my area that late. When Chris arrived he was very professional. He had my unit back up and running quickly. I was very happy with the responsiveness and service. I will certainly call on them again in the future.

We are absolutely and thoroughly impressed by this company. The technicians worked very hard and well into the night to fix our AC. They had a positive attitude the entire time and genuinely seemed concerned. Christian was particularly helpful, professional, and skilled. I would/will hire this company again should I ever need it.

Incredible experience. Started with Michelle answering the phone promptly and scheduling me immediately. My tech, Adrian, was able to get to my home early. He exhibited extreme professionalism, competence, and respect. Fixed my issue quickly and effectively. These guys are absolutely the best in show!

I called Service First Air Conditioning & Plumbing for some A/C maintenance and was pleasantly surprised with the service and quality of work the they provided. Service Technician Chris was exceptional and very thorough with his work. I definitely recommend their services to anybody looking for some professionals you can trust!

Chris was the gentleman that service my home and he performed outstanding service for my AC. I will highly recommend him. He explained everything he was doing and took care of my issue. I am very grateful for his service and professionalism. I highly recommend this company.

What an amazing company. We have had them install two new units in our home, one during the peak of summer heat and one during the latest winter freeze. Joshua, Javier and Alex are amazing. They were on time did amazing work and did not leave until we were 100% satisfied with the work that was done. Reliable, fast, professional and just an amazing crew is what you get with this organization.

Service First AC Repair & Plumbing is a wonderful company to work with - from the 1st phone call to the last, they are very friendly, courteous and knowledgeable. Joshua explained every option I had from a/c repair to replacement of the entire system. Javier, Alex and Elian expertly and efficiently installed the new system. I highly recommend this company.

Professional and prompt for emergency AC repair, we used Elmers prior and they wanted to charge me over a grand for repairs not needed. I just had one loose wire on condensing unit. He identified the actual problem and wasnt trying to rip me off. They only charged a diagnostic fee and because it was just a simple fix. Thanks service 1st. They o

Had terrible service with other ac businesses through my warranty company so was skeptical to deal with anyone honestly, but Javier and Alex really put me at ease and talked me through and showed me what they were doing. I felt confident that I wasnt being taken advantage of and was able to get my ac system back up and running. No longer do I need to wonder who I will call. You want the job done right; go to Service First and let Javier and Alex take care of you!!

Christian was so helpful he was able to fix my AC within 30 minutes of arrival a truly great company if I could give this guy and this company 10 Stars I would thanks Dave Garcia

Did not receive service. But do need plumbing work at my residence. But I need shower and toilet work. Daniel Salazar

Alex and Javier did an excellent job installing our new 5 ton system. And a shout out to Chris for putting it all together. We have used Service first for years and will continue to do so. Highly recommend this company for anyone that needs Ac And heater work.

Their customer service line advise on their service fee of $85; they end up charging me with $370 for unplugging and plugging my gas stove. No mercy! The technician told that he was the owner and he can charge what he wants.

Our home was over 98° with our ac unit running, we called and were told it would be a few hours before someone could arrive and check our unit. Christian arrived at our home in less than 30mins after we called. Within a few minutes he diagnosed and repaired the system, hes a lifesaver and very professional. We would definitely be calling them again if need be.

One of the few businesses in the area that was able to help us on a Sunday emergency with our AC on the hottest day yet. Joshua provides quick professional service. Also checked everything out while he was here.

They are professional and do a great job. I have used this company for a couple of years. They are quick to respond as well.

The initial call was quick and to the point in scheduling an appointment, and the technician was timely and quick to assess the problem and give me a solution. The technician even tried to see if it was a cheaper fix than the part he originally thought would need to be replaced. I was happy with the service. I would definitely call these guys again if needed.

When we noticed an unusual smell in our house, we discovered the thermostat was not working. We called several HVAC companies to get estimates for repair but were met with sales pitches for $12,000 unit replacement. One company’s repair man with 20-years experience said our problem was so dire he couldn’t fix it and the only solution was replacement. I was in stunned, the answer can’t always be replace. I believed there had to be at least one company in the entire city who had the ability to repair it. I called Service First’s 24-hour number at 7pm and Chris came out within an hour. He listened to our needs and they repaired our unit within a day. They were knowledgeable, respectful and professional. We were glad they were able to FIX our problem, but most importantly, when I called out to the universe for a company with honesty and integrity, Service First AC Repair answered.

I have used Service First AC Repair for a very long time. My mother lives in San Antonio and they have always done a good job. Their pricing is always reasonable, their support is fast and i just love how focused they are on customer service. My mother also trusts them in the home and we have never had any issues. They are great.

I contacted them when they came up on a search for washer repair. A guy named Oscar showed up in a Service First truck and told me to not confuse the truck, it wasnt his company. He confirmed that my motor gave out and left! Charged me $65 but didnt give me a work order to get replacement parts under my LG Warranty. It was a scam that I had to call and ask to pay Veronica!

Service was great. The technician was extremely nice and he was fast too.He told me that the price to replace the condenser fan was $1,200, which I believed was a fair price (considering I am a woman, and I dont know much about AC). Of course the truth came letter when I did a research on the part he replaced and found out it only cost $240 dollars. I understand he had to pick up the piece from the distributor, and charge for labor. However I got charged $99 just to come to my house plus +$1,200 for the installation which took 20 minutes. It is still unreasonable to charge $1,099 for installation.

Here on Feb. 16 during the worst cold snap Texas has had in decades, my HVAC unit just died. Hoping beyond hope I called around. Everyone else incl. the big names seemed to be closed or unable to answer their phone. But I came across Service First and saw the reviews so called and on the 2nd ring got an answer. They were able to come out the same day (today). Of course I feared emergency pricing or a system failure thatd cost an arm and a leg. Turns out the disconnect got fried, possibly by the demand on the unit, and the tech was able to bypass the component. I was charged only their basic service call fee and nothing more. This was a nice surprise. Ill need an electrician to replace the disconnect but thats ok.SF also does plumbing. I have a couple plumbing issues and will call upon them later to see how that goes.

These guys are awesome. My wife and I purchased our first home two weeks ago and get to experience the joys of home ownership and fixing everything the previous owners left behind. Marcos was my AC tech and he was phenomenal, personable, and did a great job explaining everything. I then had to replace the water softener, and Angel was my plumber. Angel was beyond professional and patient while I went back and forth between Home Depot getting fittings, hoses, and the unit itself. Angel was awesome!!! Prices are also the most competitive on the market for the quality of service provided. AND THEY ARE 24/7!!!! What isn’t to like?

Great service! Marcos showed up right on time, and when the frozen state of my compressor required him to reschedule so it could thaw, he was right on time for that too. He quickly tracked down my freon leak and the price was quite reasonable. Will be a regular customer.

The crew were very professional and did all their work in a timely manner. I would recommend this company to anyone interested in a new air conditioner or repair of their existing equipment.Thank you again for all your help.

Service First really helped me out during an A/C emergency. I had a leak that came through my ceiling and Sam sent someone out on a Sunday so I wouldnt go without A/C in July! They found that I had no float switch and installed one for free! They also discounted my service even though it was the weekend. They found that the coil was leaking and replaced it the next day. Great communication, prompt, and helped with financing! I would use this company again and recommend them to family & friends. Thank you!

Always great service.

Quality service at fair price. Highly recommend this business. I also want to highly recommend their new plumbing service. Angel(not sure of the spelling) is very professional and does first class work. Cleared our plugged sewer.

Very responsive w/24hr service. Had a thermostat issue late night and Christian was there w/n 2hrs. Not only did he fix some faulty wiring, he also took some time to explain electrical safety w/our system to ensure we don’t injure ourselves or damage key system components.

Last spring my home air conditioner died unexpectedly so I called Service First AC. Within a matter of a few hours, they arrived and provided me with options. In less than 1 day, they removed the old unit, installed a new unit, and helped me secure affordable financing with ZERO out of pocket expenses.About 15 months later, my unit wasn’t cooling so I called them. I knew my AC unit had a 10-year warranty for parts, but I was a little worried because my 1-year warranty for labor charges recently expired. After inspecting the unit, the technician (Santiago) informed me there was a freon leak – probably due to a manufacturer defect. Because the unit’s parts were under warranty, Santiago assured me there was no charge for the parts. He also recharged my unit with additional freon so my house would stay cool until the new parts arrived. To boot, the owners of Service First AC waived the labor charges because my unit was only a couple of months past the 1-year labor warranty!These guys aren’t kidding when they say “Service First” – They go above and beyond!

Always on time and responsive. Had new unit put in today. Alex and Javier were awesome. Very professional. Took extra care installing unit. Cleaned up after themselves. Thanks Alex and Javier!

I must say they were very quick and very friendly, able to have someone complete PM work same day. They ended up having to return to finish some work the first tech didn’t complete but overall I am happy with their work. Replaced a few problem wires and recommended some other service that would extend the life of my old system. Thanks for the friendly, prompt service and returning to finish the work.

Called at 7pm on a 105 degree day and got service immediately. Joshua came within the hour and was able to identify the problem within 10 minutes and take care of business in another 10. Extremely professional and knowledgeable. Would recommend to others in similar circumstances.

Super fast and professional service! Alex and Javier finished the repair of our AC unit very quickly. They were very helpful and answered all our questions.

We had our ac unit serviced by them aug 28th Josh told us he had to order a part and would be back to replace it and never came back. He said this in front of 3 people and denies he ever said it.. we called him 2 weeks later bc again our unit was not cooling and we inquired about the “part” Lisa told us Josh would call us and if course he didn’t. I called every week sometimes twice a week only to be told “Josh will call you” and he never did. I finally spoke to a Veronica today and Josh FINALLY called me back stating he was never told to call me and that he didn’t know anything about a part needing to be installed. I asked to speak to his supervisor and he told me “I am the supervisor” and continued on telling me what he fixed with my issue to which I kept reiterating “you didn’t fix it because it’s doing the exact same thing” he then told me that in order for him to come out and see if it was the same problem it was going to cost me an additional $300. I asked why I would have to pay an additional fee for what he should’ve fixed right the first time and he kept insisting bc this is a new issue not related to the initial fix and that he was never told there was an issue until now. I told him it’s not my fault your staff failed to communicate and with his condescending tone he told me well that was all he could offer me. It costed me 1299 for it to work right for 2 weeks mind you this was a brand new unit installed last year in June..

TL;DR: they wanted to charge me $1400 to replace a compressor fan motor. I got a ballpark quote of $500 from a couple other companies and ended up getting it done for $375 from a third.Full story: AC wasnt blowing cold air. Checked outside and discovered that the compressor fan wasnt spinning. Called Service First, who promptly sent out a tech for an $85 service call. He was a nice guy who immediately diagnosed the issue as the compressor fan motor needing to be replaced. He started suggesting that, since my AC was almost 20 years old, I should probably go ahead and just replace the whole thing. When I refused (since my AC had been working fine up to this point), he gave a few more half-hearted attempts to get me to replace the whole thing and then agreed to replace just the motor. The cost? $1400!Me: I have to ask: why is it so expensive? The part is a couple hundred bucks, and the job cant take more than an hour or two.Him: Yeah, its about $200 for the part. But it only takes 30 minutes. I have the part right here.Me: So wait, you want to charge me $1200 labor for 30 minutes of work? Thats $2400/hr!Him: Yeah, but youre getting a certified professional to do the work. Ill get everything working just right.Me: Yeah, but $2400/hr?!Him: Well, you know, that covers my time, my gas... we have a secretary in the office... and the building...Me: $2400 an hour? No, I cant let you do this. Thanks for your time.Him: Okay, yeah, I understand. You know, the jobs not that difficult. You can check on youtube and probably do it yourself.Outrageous. So I called the office and spoke with a very nice manager who quoted me a ballpark of $500 to do the job. I then asked him why his tech wanted to charge me $1400 to get it done. The manager said that the tech mustve been quoting me for an ECM motor, which is a more expensive part. I had taken a picture of the box with the new motor that the tech was going to install, so I read the manager the details of that to confirm whether the new motor was ECM. The manager acknowledged that it was just a regular motor. He then suggested that the tech mustve had the wrong pricing. He mentioned that they had recently gone from paper to digital, and so there mustve been some confusion, but that the correct pricing was on the tablet. When I asked the manager why his tech didnt confirm the pricing on his tablet when I scoffed at the price, he replied that he probably just needed to retrain the tech. The manager then offered to speak with the tech to find out why he had quoted me such an exorbitant price, which I took him up on. He did call me back but offered no additional explanation as to why the price was quoted so high. After this conversation, I scrolled through the Service First reviews on Google, since I had initially called them based on numerous positive Google reviews, and I found essentially this same scheme detailed by another reviewer. She had paid $1200 for a compressor fan motor. From where Im standing, this appears to be their business model:1. Charge $85 for the service call. This way you at least cover your operating expenses.2. Try to replace entire AC units whenever possible, even if they dont need replacing.3. If the customer wont allow you to replace the entire unit, quote an insanely high price for repair of the actual faulty component. If the customer bites, you make a huge profit. If not, whatever -- you already collected the $85 to cover your costs.Save yourself the hassle (and expense!), and find another AC company.Edit 10/23/2020: Manager replied to this review with more deception. Even by his own admission during my initial call with him, there was no mix-up with the correct part. There was also no clarification of price until I called, which was after they had collected their $85 extortion -- err, service -- fee (and after I had already had the repair done by someone honest for an appropriate price a few days later).

We have used Service First for all four years we have lived in our current home. The AC units we have are original and in their 14th year of heavy duty San Antonio use. This last Monday night the downstairs unit quit working. Tuesday morning I call Service First and I speak to Sam who tells me that they are running a skeleton crew due to the pandemic and someone should be out in 4 to 6 hours. Two hours later Sam calls again and informs me that Juan is on his way and should be at my home in 20 minutes. Juan has excellent customer service troubleshoots the system and yes our AC gave up the ghost. Juan provided multiple options such as repairing parts, or replacing the entire system with two different options. We selected the Ruud AC system and within 6 hours had the new system up and running. The two instillation techs also provided excellent customer service. The whole process was quick, painless, and well communicated to us. They provide excellent service for the cost. We always recommend Service First and continue to use them for our servicing needs and will use them for future repairs.

These guys are awesome and I highly recommend them! Today was the second time Ive call on them for AC repair and the service is very quick and the techs are great! Very friendly and hard working. Truly live up to the name SERVICE FIRST. Will continue to rely on them for all my AC/heating needs in the future!

I just moved into a home, and of course the beginning of summer starts and my air conditioning system stops cooling. I come home from work to an 89 degree house. I tried flipping the breaker, and nothing worked. After searching google and seeing these wonderful reviews i called them. Christina answered right away, was very professional and so nice. She took all my information and gave me all of my options as far as service and payments. I did opt for them to come in after service hours, and it was reasonably priced at 129.99, and then Christina gave me a window of when the technician Adrian would come. Christina called me when Adrian was on the way. he arrived just as expected, had impeccable manners and was very friendly. Adrian checked my outside and inside units and was able to find the root of the problem, fix it and educate me on what I needed to do in the future to ensure my AC unit works smoothly. Over all I would HIGHLY RECOMMEND this service to everyone and any one. If you have any air conditioning needs please do yourself a favor and call this company. Thank you Adrian and Christina.

At 2:59 or so, Mike A. was already waiting at my house ready to go by the time I showed up for our 3 - 5 appointment, a pleasant surprise. He was methodical and thorough, and he safely pinpointed the problem quickly. The prices were reasonable and installation of my disconnect box was quick; he gave me the price quote at 3:17 and had everything installed and tested by 3:40, and thats including the time it took for my a/c to start up again. Hopefully I dont have any a/c problems again any time soon, but Ill go for Service First the next time I do.

Our condenser fan went out right in the middle of a very hot and humid Saturday here in SA. Called Service First as they were top rated after searching for AC repair near me. Spoke to a very friendly support staff, took my info and gave me an estimate of ~2 hrs until a truck rolled out to me. Within an hour I receive a call back from dispatch stating a tech would be out in the next hour. 4p, AC is out, called for service, ~6p arrival time, 730p the awesome tech Mike was able to replace our fan, but only with a temporary one. Real replacement was back at main office as he did not have an exact one in truck at time. Mike stated he would return Monday with official replacement (no additional cost), called Monday replaced with no more issues.This is the kind of team you can really appreciate especially since they are 24 hours, with a group of techs you have to bless as they are in the thick of the heat everyday! They even called a few days after to check on us and the system. Service First, indeed! You are my go-to AC company!Thank you Service First.[Fz]

This place is top notch and just like their name Service First. Our A/C wasnt working anymore the first warm day of the year in San Antonio. We called this company and we had service from Mike A., Jever, Jimmy (new guy), and Omar. What an amazing crew we had today here all day from 11-7pm. This company is honest and they take pride and care in their work and customer service. Now we are comfortable in our home with a new A/C system much needed as our old was was 17 years old. Thanks again and we wont hesitate giving you guys a call and sending people your way in the future. A+++ company. Dont hesitate to call at all!

When I called them they were friendly and helpful. And they were able to get a technician out far earlier than was planned and the issue with my AC was fixed in short order. All in all they were great and very quick service.

Had an issue with a house we just purchased with the heater not working. Called Service First and they were able to get someone out the same day. Omar arrived at the house really fast and was extremely patient with all the questions I asked about how our system worked. After solving the initial problem with our thermostat he did a thorough check of the rest of the system and prepared a report of items to plan on getting done in the near future. Very great service.

Extremely knowledgeable and honest. Hard to find a company that has your best interest in mind when taking care of your needs. Sense of urgency is felt in all they do.Customer for life.

The baby woke us up earlier than normal and we realized that the house was HOT! Apparently our AC unit had decided to stop working on us overnight. We looked online for a few places to call and the first couple places only would be able to come in 2-3 days! Service First answered the phone fast and were available fast. We had a tech at our home within just an hour and half of us calling. The service fee was more than the other places; but like I said, they werent available.Adrian came out and was fantastic. He was very polite, thorough, efficient and found the problem and had the part to fix it. Our capacitor went kaput. The repair and part is under warranty for a year. He made sure that our Freon system was leak free and that the unit was cooling efficiently before he left.The company also provided a military discount out of respect to veterans and service members; which is greatly appreciated.I would choose Service First again to service the system.

After reading several reviews and calling companies for a quote to replace our complete AC and Heating system, we finally found a company that we feel will do an honest and professional job. We want to thank Service 1st Air Conditioning/Heating Company, and Sam for setting an appointment for us today. Omar came to our house within the scheduled time, he was very professional in explaining what options would best meet our needs. He is very knowledgeable and explained the different types of AC units we asked about. Omar thank you for your courtesy and for not rushing us to make a decision, as well as for working around our schedule to set up the new Ruud unit we decided to purchase. Omar is a great asset to Service 1st Air Conditioning/Heating Company. It is great to see a company still have great customer service as a priority and not just a dollar sign.

Very impressed with the level of service that Ive received! Called late evening on Memorial Day and a tech was at my house within the time window they did would be there. He worked on my unit well into the night to get it working. A week later, the same issue occurred and they were able to get a tech out there on the same day and once again, within the time frame specified. The tech thoroughly diagnosed the issue, and being that the supply houses were closed, he was able to get the issue temporarily fixed to hold me over until he was able to get the part needed. Fast forward to this morning. I received a call that the tech was en route to pick up the parts needed and would be here to remedy the problem with the necessary parts to fix the issue. They stand by their work and have been an absolute pleasure to work with. Will definitely be using Service First for all my future AC issues!

Horrible!My husband & I chose your company, because we trusted we were in honest, and good hands. We paid close to $300 for 2lbs of freon, & $175 for after hr fee. We were told that would keep us cool for 3 months- 3yrs, giving us time to save for a new unit. The house grew hotter, hours passed & with a newborn at 87 degrees she was sweating. We called back & Sam the owner answered. Expressed our concerns, while on the phone call he kept accusing us of lying about the freon, & asking us Do you have that in writing? I was appalled by the way an owner of a company would speak to us. After he was caught lying to us about how long freon last he began to ask did you get what i said that in writing? When my husband informed him we have home surveillance & he was on speaker he hung up on him, and called me.He finally sent a senior tech after giving me a million excuses why he spoke to my husband like that. The senior tech let us know we had a huge leak, and needed to replace the evap coil. Even after being ripped off with freon that was useless, we were willing to pay to have the coil changed with them. Sam stated he would have them call us & they never did.I had to finally gave in call another company, & purchase a $400 window unit to hold us over night! As i went to go pick up the unit i noticed the same guy next door. They had flagged them down because they seen these guys at our house.I called Sams cellphone that i saved (he must of forgot he called me from). Asked to speak to a owner/manger. He lied straight to me & said no they are not here im a dispatcher. I pretended not to know, & stated id call Monday morning. Shortly after Sam had his senior tech Joshua call me, he was kind and apologized. The sad part of all of this is that immediately Sam the owner called me (FROM HIS CELL, THE NUMBER HE ANSWERED AND SAID HE WAS DISPATCH) and state his senior tech said they should service our ac. He offered to send someone out Wed and then once in December... & never once did he as an owner apologize. He wouldnt even listen to my concern. We gave our business to will fix it.Sam, if you read this my husband & I werent asking for anything free, Didnt want extra services. We are out the $300 for useless freon, $400 window unit cause your tech didnt fix the issue, $99 for the new fee, plus $3000 for the coil replacement. All we wanted was what we paid for to do what we were told it would do, or to just pay for only what was really wrong. Not for any longer than the minimal. These are hard times, and being a new mother with a new born AC is important when its reaching over 100 degrees. Im sure if you have kids you know that. Appreciate your customers, they keep your company going.

Ive been treated so well by this company, I have nothing bad to say about them they check things and tell me what I need and I have the option to spend on. I bought a whole new ac and furnace with credit and they come and check my units regularly and every time they give me advice and recommend if I need anything else. Great people with lots of respect and knowledge and there to help anytime day or night. I called them at 2am once, my heater had quit working, with my elderly father in the house I had to find a company that would come out fast. A1 came out and were very courteous and repaired it quickly. I recommend them to everyone. Prices are reasonable as well.

Awesome service. Professional. Very detailed. Highly recommend. Had plumbing & AC repairs and maintenance! Angel & Joshua outstanding!

Thank you to Service First! We were having an issue with our A/C unit and Mike A. was able to fix it promptly and at a reasonable price. He showed up between the time they said he would and explained everything to me and fixed the problem. I would highly recommend Mike A. at Service First and we will definitely call them in the future if needed.

I didnt feel that I had their best interest. They were late, outside the 2 hour window provided, and when they stated someone else was coming out to give an estimate in a replacement, they were also late outside that 2 hour window, do I cancelled the estimate. I was initially told between 8-10 for first service, showed up after 11. I was told the estimate person would show up by 1pm, did not call me until 215, and by that time, could not stay home to wait.

We live out of town and in our rental unit a/c was leaking. Called multiple places but everyone was to booked or had to wait a day. Called service first said they would take care of it and that they did for sure. They were fast, honest, and very reasonable. Technician mike was very professional and knew exactly what the problem was. Will definitely use you all in the future and highly recommend.

Hever and Alex were very knowledgeable and assisted us in setting up the thermostat and taught us how to use it. They were also very professional and prompt!

I recently had the need for a/c service in San Antonio when there on business.Jack and his technicians were prompt, professional and had a great attitude.I needed a/c service on our custom semi Trailer show truck. It has a household type a/c and is a very unusual environment. They tackled this job with ease and expertise. They worked tirelessly in poor weather to fix it and fix it correctly. Great Job Guys!!!

Capacitor died at midnight, they were on-site the same day. Less than 1hr after opening! Great service!!

First and foremost we were treated with the utmost respect from the initial contact to the completion of the job. Consulting with Joseph in the beginning was a smooth process with no feeling of pressure. Joseph answered every question, went over every scenario to make sure we were comfortable with our selection. When I came home during break while unit was being completed, I was immediately greeted by Johnny, Fabian, and Mack who were very professional and explained the entire process from top to bottom. Great job Johnny, Fabian, and Mack. House feels great. Will definitely recommend Service First at any given chance.

First of all, they answered their phone, and dispatched someone to my home within 2 hours! Mike D, was honest, and quickly resolved my issue. Was very happy with their fee and the plans they offer! Will definitely use them in the future, and refer him! Mike was professional and courteous!

First off, Service First was able to see me 30 minutes after I called. You dont get that kind of service from my experience. As soon as I made the appointment, I received a call about 10 minutes later informing me that Miguel, the technician, was on his way. Impressive!Once Miguel got here, he spent a lot of time educating me on the system, helping me understand through a logical thought process on how to test the system and identify the problem. He was very knowledgeable and looked at the system from multiple angles before coming up with his diagnosis. He got the system up and running and gave me the information I needed to make an educated decision on what to do with my heater in the future.Thanks, Miguel. This was a great first experience with Service First. You outdid yourself and really put Service First on the map as a trustworthy HVAC service provider. You deserve to be commended for all your hard work this winter without letting quality slip. You really do put the customer first.

I finally found my AC company that I will stick with. Air conditioner wouldnt get my house temperature below 80 degrees for some reason -- noticed it yesterday. Called this morning at 9:00am and the technician was here by 2:00pm -- and the company checked with me in between to make sure all necessary coordination was done. All very friendly. The technician (Dennis Perez) was friendly and very knowledgeable. And get this -- he helped me understand the age of my system (18 years) and gave me an understanding of the likely need for a full replacement in a few years, but there was no hard sell for a replacement right now -- he was ready to fix what he could. And he did! Im sitting in a 76 degree house right now. Really appreciate not getting pressured to rush a big decision like a full replacement. If you need an A/C company, call this one and ask for Dennis!!

Johnny is usually our A/C installer and he ALWAYS takes care of our needs. He keeps us in the loop of his progress and lets us know immediately if theres any complications. He has a great attitude no matter how long hes here or what time of the day it is. Very professional and highly recommended.

They were able to schedule a heater tune up the same day. Mike was very knowledgeable and honest. Highly recommend

Dennis Perez with service first did a great job! Came out on a Saturday when my family had a/c issues and took care of everything. Answered all our questions and educated us on the a/c system functions. Thanks for the genuine honest service Dennis!

Technician was very knowledgeable quickly isolated three different components, transformer was bad but the wall thermostat was turning the heater on at the same time. He did great work, I am an electrician and I was very impressed

Amazing company. Rudy arrived at 9:00 PM and patiently explained the issue with my AC and my options. It was 98 degrees in my house. The next morning Johnny and Javier arrived with a new system. I am most impressed by how highly the technicians spoke of the owner. This is a sign of a great company. Treat the employees great and they will treat customers great. It was well over 110 degrees in the attic. Johnny and Javier never complained. They even kept a great attitude while they worked through a technical issue. In less than 24 hours, and a completely new central air system later, I am sitting in my 73 degree house. I am more than satisfied, I am impressed.

Oh my goodness, after spending a night in heat and misery my Service First AC technician came and blew out my line, gave me a tune up, and checked all other components and didn’t leave until the a/c was coming the house off and temperature satisfactory to me. I really appreciated his attentiveness, and professionalism. I would recommend this company and want to say thank you to Dennis one more time. You were the best!!!

We had an amazing experience with our technician, Dennis. He was extremely knowledgeable, gave us a lot of information about our unit that the last company did not provide that will help us make an educated decision on the replacement of the unit. He took his time to explain and answer questions we had about our existing unit and future replacement models. We will definitely be utilizing the company and Dennis’ service for all our future hvac services. We were able to successfully get cool air in this Texas heat in a short period of time after his arrival.

This is the fastest and most reasonably priced a/c company that I have ever used. At 9:30 this evening, our upstairs unit stopped cooling. Through a Google search for 24 hr AC Repair Service, I found Service First. The owner, Sam, actually answered the phone. I explained our problem and within 20 minutes, one of his technicians, Joshua, knocked on our door.Its 10:25 now and the issue has been resolved. I would award more stars if it was possible. Thank you, Sam and Joshua!

Great company to work with, very friendly staff and A.C. Installers!

This company is awesome! They were actually the second company I called, the first company claiming to be 24hrs said they couldnt come until Monday afternoon. One night without ac wasnt bad but I couldnt imagine suffering the whole weekend in this Texas heat. I called Service First Friday night at 9pm and Adrian arrived promptly at 10 am Saturday. My husband and I were impressed by how professional and knowledgeable Adrian was. He fixed our issue in no time and the costs were very reasonable. I would definitely recommend Service First!

Just got outstanding service on my AC unit. Carlton was on top of every issue and concern we had. He explained everything in a very clear and concise manner. Absolutely outstanding!!!! This now my go to Company for all my Heating and AC needs! Thanks for this great experience!

I highly recommend Dennis!!! He is amazing!! Very polite, professional and came within the time frame given!!!Thank you so much for the fast response & professional service!! I highly recommend Service First Air conditioning. They are beyond professional & very affordable, especially in AC emergencies during the summer.

Summer in San antonio without ac is unbearable, this amazing company diagnosed the repair late at night and got the parts in the next day, and was out repairing the unit to have my family back with ac in under 24hrs. their technical expertise and problem solving skills on a unit that is not even made anymore was impressive.

Service First sent Mike to perform our semi-annual check of our system. He was very knowledgeable and helpful in explaining what we needed to know to keep our ac unit working effectively during the summer months in Texas. He was very courteous and performed his tasks efficiently and quickly. Thanks for having such quality individuals on your staff. We are so glad we chose your company to provide our home with our heating and cooling system.

I wouldnt bother with any other ac service. The guys here are awesome . I called around 4pm and spoke with Sam on the phone and was able to get someone to replace the air handler the next morning and at a very reasonable and affordable price. Johnny technician that came out to do the work is great as well. Very respecful and straightforward. Answered all my questions and even talked me through each step he was doing. He even took the extra time and step to ensure my whole ac system was working efficiently before he left. Again these guys at Service First AC & Heating are absolutely amazing

I highly recommend Service First (specifically the technician named Dennis Perez ). When our air conditioner stopped working, we called around 530 p.m. and Dennis arrived @ 550 P.M. Having 2 small children in the home at the time I was worried about not having a working A/C in August! Thankfully Dennis was able to turn what could have been a terrible experience into a very pleasant one! Request Dennis from Service First if you want to witness true customer service and professionalism. I cant refer anyone more highly!

LOVED THIS COMPANY! I called at 8:25am. JOSEPH arrived at my house at 9:00am. Took him a very short amount of time to figure out what was wrong. Did not try to get me to buy a whole bunch of stuff, only concerned about what I needed to know/needed to fix. It was fast, reliable, affordable, and exactly the experience I was hoping for. I will only call them for my AC needs now in the future. Honest companies are hard to come by now-a-days, and I think I have found one that I can rely on for good.

Omar, the guy who helped us, did an excellent job making sure our AC started working again. Another guy was with him in training I believe. Both super nice! Would totally want them to come back if our AC goes out in the future. Also, the two women I spoke to on the phone from the company were SUPER nice! LOVE THIS COMPANY! :D

What incredible and amazing service! The staff on the phone and our incredibly professional technician Joesph communicated with us directly and honestly. He provided sensible and upfront immediate fixes I could accomplish on my own, and provided very reasonable estimates for possible future replacements. I selected this company solely on their reviews and I am incredibly glad I did. They didnt try to push unnecessary services on me, and treated me and my family with the utmost respect. Their outstanding technician even went as far to thank me for my military service prior to leaving. I am going to recommend them to anyone I speak with who is having AC issue.

I dont even know where to begin...if I could give this company 10 stars I would! Our A/C unit is not old at all; I would say 4-5 years old...we had issues with our contractor and lets just say things were not done right and we have been struggling with it for years. Ever since we had the unit; we have been adding freon annually...which is not cheap at all. At the start of this summer; same thing...had to add freon, but this time it didnt even last a day. I have had the pleasure of meeting and working with 3 technicians from this company: Joseph, Jack, and Rene and I cannot even begin to thank them enough. Joseph figured out right away what was causing the problem and recommended a solution. Jack and Rene came in to carry out the solution and stayed until the work was done completely and correctly explaining throughout the steps and the process. This all went down in a matter of a day. Joseph recommended the solution on Tuesday around 10 pm and Jack and Rene completed everything Wednesday around 9 pm. I will be a loyal customer of this company for years to come and recommend them to anyone and everyone I know. Thank you, thank you, thank you!!!

So, back in March 2017 my AC unit out. I got 6 quotes from various companies. I ended up choosing Service First Air for several reasons. Miguel and his team showed up next day and did a perfect install of my new unit. All was good and my family was happy. 3 days ago my new unit wouldnt cool my house, so I called them. Office staff is awesome and polite. They had Rudy out to my house within a hour, mind you I live in La Vernia, so they got to my house fast. Rudy immediately found that I had a major leak on my inside coil. He made some calls and within 3 hours Miguel and his team showed up with the new coil unit. Miguel had it installed and running within an hour. After he left, I noticed it was not cooling properly, so I called the office. Miguel than called me and said he was on his way back to my house. Once he arrived, he made some changes and now my AC is working like a champ.I highly recommend this company, they are polite, fast and the people know what they are doing.A big thanks goes out to the office staff and Miguel for ensuring my family was taken care last night.

They installed my heat pump in 2017, Did really nice job on install.Answer calls day or night. Honor warranty/service contract so far very fair. Heydis is great person and most importantly fair.

First thing, these guys are 24/7! I called on Sunday morning for a service call, which turned into a needed replacement.Great job for installers; Brandon and Heurr!These guys explained the what, and why process before they began, and finished an hour sooner than Id planned!

Weve been customers for at least 7 years and have no desire to look elsewhere. They serviced our 30 y/o unit until the parts were no longer available and installed a new system when we needed it. I recommend them to anyone who needs ac work.

When my A/C unexpectedly malfunctioned, Joshua and Javier were there that night to take care of me. Unfortunately I ended up having to replace both my inside and outside unit. Both of them helped me choose the best option that fits my budget and replaced and installed both units in just a couple hours. I highly recommend this company.

The company is absolutely fabulous! After our AC went out on a Saturday afternoon and not getting a response from our home warranty company, we started calling around and couldnt get anyone on the phone. I called Service First at 930pm and an actual person answered. She took our information and said that they could have someone at my house between 800-1000 the next morning. I received a call at 730 Sunday morning stating they were on their way. The technicians showed up 20 minutes later and had the problem fixed within 15 minutes. They also advised us on a potential problem that would need to be fixed soon. I was most impressed with the fact that they did not try to upsell us on the potential problem. They only made us aware of it.This company has a quick response time . The technicians were courteous and respectful and the price was reasonable. I would definitely recommend them to anyone looking for an air conditioning company. They will be our first call for next time.

Our A/C went out & I first called another company to come out & look at the unit. After being disappointed with the service & feeling like I was being lied to, I stumbled across a number for Service First whom I had great service in the past.Happy to have remembered they were who we dealt with before, I had reached out to Jack & he was out to see us within the hour. Jack was wonderful when we dealt with him in the past & again for this service call.It ended up we needed a new unit & Johnny was out to the rescue! I wondered if wed find anyone as honest & friendly as Jack & we absolutely did with Johnny. Jack & his team will be honest & I know how difficult it is to find good help out there.I highly recommend Service First to anyone unsure of who to turn to. I was so happy with the service & professionalism that I took the time to write this. Excellent Service!

Love the service, the person answered the phone and the technician showed up in the same day.Think you for answering the phone unlike other companies who have an answer machine and they get back 2 hours later to tell you they can’t do this or that. 👍🏽

The company really lives up to its name! Everyone I worked with was professional and helpful. They really made my family feel like a priority. The technician was straight forward and the price was very reasonable. Thanks again guys!

We had an unexpected a.c. water leak this morning and with a simple phone call to ServiceFirst they responded quickly. Dennis performed a thorough investigation of our system and diagnosed the problem for us. The service, technical knowledge and professionalism was superior, especially on a Sunday. Thank you so much.

Dennis arrived during scheduled time. Walked me through 100% of the steps and processes and was completely professional. Answered all of my questions and comments. Also updated some patch jobs from previous services. Very pleased.

Johnny and Javier are great HVAC technicians. A full AC replacement from removing the old unit and installation of a new one took under three hours. This was a same day service that exceeded my expectations. I reccommend this service company to everyone. Reasonable pricing, superb work and friendly service. Thanks.

Awesome service and reasonably priced! I called and they were here within a few hours. Adrian, our technician, was very courteous, knowledgeable and professional. He was able to resolve the problem quickly and efficiently. He is certainly an asset to this company. Would highly recommend!

Sam was awesome as was the technician they sent out. They helped us out shortly notice and were very honest and upfront. I will be doing business with them again. If youre looking for an honest AC company, go with Service First!

Dennis came out within 1 hour of my call. He was extremely courteous and professional. Within 5 minutes he had found my issue and started to resolve. He explained in detail the issue and worked fast and my house is already cooling down. Thanks Dennis

Super quick service. AC went out in Texas summer! And Dennis rushed out and fixed it quickly. We were leaving for a beach vacation, and he made sure to be thourough but super speedy! Thank you Service First!!!!