The whole experience from our initial conversation to the time I picked up my first bike was great! They were awesome about working with my schedule and always kept things straight-forward, which helped so much as this was my first bike. The entire staff is very friendly and professional. I highly recommend them!
This place is awesome. I didn’t purchase a motorcycle from here I just needed information. The salesman was genuinely happy to help me out with my questions. Austin in the parts department is very knowledgeable. I will always go to this place for my motorcycle needs.
Bought my Triumph Daytona Moto2 from these guys. Everyone is super nice and i got a badass deal on my trade
Great experience with my purchase of a Triumph. Customer service is top notch. I recommend stopping by if youre interested in a Triumph or Ducati.
CTX has a fine line of high performance motorcycles, including Triumph and Ducati. I enjoyed both of the Ducatis I owned. I did have a parts issue the employees could not resolve, but Campbell, the dealership manager took care of it for me. He did not have to tell me he would take it up with the owner and call me back, he just stepped up and got it done. Bravo Campbell.
Just picked up my 2018 Triumph Tiger 800 after its 27,000 mile service. It runs better than new now. They gave me a very good deal on trade in to buy it and have taken perfect care of it since. This is the best dealership Ive worked with.
CTX keeps my bike running great. There has not been a part I’ve asked for that they haven’t been able to get me quickly. Thanks to Joey, Rich, and Rick.
Hello, I am writing today about an experience I had at ctx moto works. It was great last Thursday as I bought a pair of gloves and a pair of riding shoes. The riding shoes are great however the gloves cause me physical pain. I tried to return said gloves after letting them know these gloves were painful to wear. They refused my return even though I planned on visiting more to buy more gear as I work on my motorcycle as a job. Knowing a company supports their customers is key for me. Sadly I was not taken care of. This is a shame because the shop is right in my neighborhood. I would not recommend visiting this shop to buy gear and expect them to help you out if you have a return. They won’t help you.
I had been hunting for a hard to find part for my 2012 Ducati Monster. I had been calling dealers and parts houses and was able to find it at CTX. Randy worked with me through the process of confirming the fit and stock availability and shipped the part quickly, and followed up to make sure I was satisfied. He was fast, friendly and professional. This kind of service is rare and I could tell this was a reflection of a company and an employee who truly care about their customers.
I put in an inquiry online yesterday for a Ducati Multistada. Josh in sales called me and set an appointment with me. He was incredibly knowledgeable and patient. After spending some time and answering all my questions he was able to find the right fit for me. Went in for a Ducati and ended up buying a Triumph Tiger. Overall it was a great experience and I would recommend anyone to go there. I was also able to meet the general manager who finished up doing my paperwork. They had a great attitude and where efficient with time and the process. Overall, buying a bike from a dealer can sometimes be challenging or stressful. Today when I went there it was the complete opposite of those things.
I recently purchased a 2022 triumph bonneville bobber and the help & assistance I received from different employees at the facility was amazing. Joshua was my salesperson who helped me out from the get go, Austin worked with me on helping me find different parts for the bike, Joey assisted in parts we were stuck on, and Cambell worked with me on the final part of the sales deal. Everyone kept it real with me and I appreciate that🤘🏽 Definitely recommend CTX Motoworks!
I just purchased a 2020 Triumph Street Twin from Rick at CTX. A very relaxed and unexpectedly friendly experience. Rick has to be the most passionate and knowledgeable sales person I have ever encountered. He has a knowledge of just not the product, but of the local Triumph motoring scene as well. I immediately felt at home, as if I were a part of a family. Never once did I feel pressured to buy anything, or option up on things that I didnt need. The entire experience from start to finish is top notch. Do not make the trip to Austin. Save your time and go see Rick at CTX. You will not be disappointed!
Took my 2016 MTS in for a hydraulic fluid swap. Excellent work and on time as promised. Trust the crew @ CTX Motorworks for your next service!
I had and have since had a great experience with DMoto Powersports. Rick answered all of my questions and even after I got my bike he was still there helping me with further questions I had about my bike after I started riding it. Daryl was fantastic as well and helped me setup my insurance over the phone and other steps that needed to be taken to get my bike on the road. Buying a motorcycle at DMoto was easy, fun and an overall great experience. I rode away feeling on top of the world. I look forward to continuing my business with them in the future. Thanks, guys!
Had some electrical issues and other faults on my 2002 Ducati Monster S4 916cc and these guys are PROS! They really went above and beyond to rectify all the problems it had. Very grateful to Joey and the mechanic that did the diagnostic(wish I could remember his name).Incredible service! ALL the guys working there were very accommodating and made my long trailer journey up to see them very worth it!
First bike and great experience. No pressure, great info on options. Rick was great with follow up and look forward to lasting relationship. Triumph Streeet Twin from CTX was a great decision.
I arranged in Oct 2020, to get my bike in for service. Donkey Haul took it over 3/26/21 to replace lock set and some other minor repair. Its been nearly TWO months and no update on my bike. Ive sent multiple emails, web notes...nada, net, zip.The service here is as responsive as Land Rover (well get to it sometime...), which I traded in 2019 due to their pour service. I was thinking that was my next step until Rick (sales) made the extra effort to call me today and promised to track my bike status down.
Rick is a great and knowledgeable salesman....once he understood my needs, he directed me to a bike that was markedly LESS expensive than the bike I was pretty-much ready to buy...and he was right. Its been amazing. Cant recommend him enough!!
Where to begin? I bought a lovely new Bonny T100 from this dealership. I called about 2 months later to schedule my 500-mile service, but I dont think that this dealership is interested in aftercare of their customers. I called first thing on a Friday morning, spoke with Rick and asked to schedule the service. He told me that I needed to speak with Joey, who had stepped out, and he would have Joey call me back. Well, I hope someone has checked on him, because here I am 24 hours later and I am still waiting for a callback. Is your business doing so well that I have to chase you down to give you both business and money? OK, Ill take both current and future business and my money elsewhere.
CTC San Antonio, there is a difference. 😀
Great experience today, Joey, thank you!
I have been looking to buy a motorcycle for a few days, I had not thought about Triumph, but this morning I decided to go as it was close to me.At all times they made me feel like one more, even the GM came to introduce himself and show me some characteristics of the new Daytona moto2. They won my business and I cant wait to hear that engine roar in Cota...
Awesome staff
Love my Triumph, best place in SA to purchase a motorcycle. Every staff member was very helpful no matter how long it has been since I bought my bike.
Not a serious dealership, they will waste your time and back up from a deal. Recommend going to another dealership
Recently stopped by the shop to look at a used R6 that was for sale. Rick explained how the shop deals with their used bikes and a few hours later I bought my R6 and a Victory Octane for my brother. All the guys at the shop were very friendly and helped me and my brother get back on bikes and riding again. Cant express how satisfied I was with the professionalism and respect that went into my experience. If you are looking for a place to get a bike this is the place to go to!!!
I’m always a little nervous when handing over my bike to have any service done by anyone other than myself. That being said I put my full trust in Henry and the techs here. They know their stuff
A businesses customer service and caring about ones reputation has really taken a turn for the worse over the past 10 years. I believe DMoto Powersports is a prime example of this. They have missed an opportunity to show a potential repeat customer that they can provide prompt and courteous service even with the simplest of tasks. All I needed was a mirror. A mirror that they apparently may have even had in stock. I gave up after 8 business days since my first inquiry and I still did not have an answer as to whether or not they really had one or how much it was. I recently just put two Triumphs in my garage and I will now be looking elsewhere when it comes to my motorcycle parts and service needs based on this experience. I am not sure what the relationship is between the management and people running the service and parts department. Regardless of who they are, they may want to consider going in a different direction with how it is managed in the future. You never know what kind of impact will be made when a bad impression is presented. Sometimes it’s just the little things that can shine a light on a bigger issue. I hope D’Moto can take experiences like this one and learn from it. If not, best of luck on your future and retaining customers.
I brought my bike in for its 18k service. Unfortunately when they did the valve clearance, they made a mistake with the valve timings which resulted in a damaged valve. This didnt bother me as we have all made mistakes at our job and they did everything possible to make it right. However because of the mistake between ordering new parts, staff training etc they had my bike for 6 weeks. The most frustrating part was the lack of communication during this time about the progress and status. My bike is my only vehicle so being without my vehicle is quite an inconvenience.After expressing my frustrations to the owner they brought my bike to my house. Then the following day their mechanic came out to ensure everything was up to standard. This was very much appreciated.With that being said I am giving 3 stars, mostly for being honest about the mistake. Too many people out there are willing to hide botched jobs and be deceitful. DMoto has very friendly staff but their poor communication needs a lot of work.
The team at CTX Motorworks is outstanding! My most recent purchase was a perfect example.The winning difference with CTX is the staff! They have a passion for motorcycles and welcome your visit as a rider just as much as they appreciate your business.If your interested in motorcycles, new rider or experienced visit CTX
It took over 2 months to get my bike from them. They changed tires, fluids, battery, clutch plates, and chain. I asked for a inspection and it was never done. Once I got home I found that the brake light did not work nor did the license plate light. They have poor customer service and I would not recommend them to anyone. I went to a different shop to get the brake light fixed and when the shop owner called to get the pet they had no idea what he was talking about. Luckily Ducati of Austin did. I called and got the run around and was even lied to. I had to speak with someone from the business department to get any answers. I would recommend driving to Austin or any other shop before coming here. They over charge and take way to long to get anything done. I have never done business here until now and I will never go back. Not worth the waste of time or money when I get the bike back and its not 100% fixed and still have to take it to a different shop.
Josh is great, as is the entire staff. Great cycle shop!
Rick was awesome! Bought my 16 Speed Triple R from him a few months back. I live just north of Austin and they worked with me in getting the best deal out of all the Austin, DFW, and Houston area dealers. Great experience from beginning to end. Not a huge dealership with a massive inventory, but if they can get what youre looking for, Id highly recommend giving them a call. 5 stars!
Excellent service...Joey was very helpful!
Horrible horrible horrible terrible rude service. Do not waste your time. Go to austin. They had my motorcycle for 1 year and 3 months for a.fuel pump issue. They gave up on my bike sent it to Austin and was fixed within a day. Austin sent it back to San Antonio and never got word it was ready. They dont have time to fix motorcycles and dont have time to let customers know there bikes are done. You have been warned.
All started good with Rick helping me out. Then I sat down with this guy (which I cant recall his name) to go over the numbers, and everything went downhill from there. The guy was pretending to be a seller while forgetting to provide good customer service. The guy was leaning back talking down to me and acting like he was doing me a favor instead of providing a good product and service. Definitely will not go back if employees cant take the customer seriously.
From the moment I walked in D’Moto Rick made the experience a great one.I came in with the intent of purchasing a motorcycle and the way they treated me as a customer was superb. Not only did they go above and beyond to get me the best deal financially and on my trade in, but they even stayed after hours to get everything knocked out.I would gladly recommend this dealership for your Ducati needs
Excellent service, personnel and atmosphere. Friendly and knowledgeable staff. Great advice and suggestions from sales and service! Joey and Rick available to answer any questions. Sales (Rick?) and Darryl also.
Incredible customer service and great service department. Love these guys! They know what they are doing and really support you after the sale, unlike other dealerships who act entirely different after they get your money
Thanks Joey
The guys here at the shop always look out for their customers... thank John, Joey and the rest of the crew for providing great customer service. I definitely recommend this place for anyone looking into getting a good motorcycle heres the place and theyll take care of it too.
I highly recommend these guys. I flew from my home in Washington, DC all the way to San Antonio, because they offered a really good deal on just the bike I wanted. And it was a no-hidden-fees good deal, which was refreshing. When I flew out there, Rick (my sales rep) met me at the airport. My mom doesnt do that. Rick is a fantastic guy--a born-and-raised Triumph enthusiast, very honest and knowledgeable. They serviced my bike for me while I did the paperwork with Darryl (I forget Darryls title, but hes in charge of sales.) Another terrific guy. They were both full of helpful tips and information, and also just great guys to talk with. Then, Im packing up the bike for the 1800 mile ride home. The cheap straps I bought for my backpack broke, so they directed me to another shop where I could get sturdy tie-downs. Then they tied everything down for me (sensing that I had no idea what I was doing) and explained how to do it correctly. Then they laid out a bunch of cool roads to hit on my way back, and showed me how to download an app to chart and record my course (Rever.) And then they saw me off--and checked in on my periodically to see if I was doing okay. The only thing I can compare it to is buying a motorcycle from your dad and your brother. I would fly to TX to buy a bike again from these guys (and not just because East Texas turned out to be insanely beautiful.) If youre lucky enough to live anywhere near San Antonio, Id recommend heading over to these guys. And, if you live on one of the coasts, consider a plane ticket.
Recently purchased a wonderful Triumph from them! Experience was incredible, and a night and day comparison between auto sales and these guys. Very helpful, well mannered and straightforward! Thanks Mr. Reynolds!
Great guys. Took my 1976 CB400F here to get inspected and all the staff was great. Though the tech did almost drop my bike because he forgot to put it in neutral.
I did not just purchase a Ducati, I made friends. After looking at 50+ motorcycles at many other dealers, trying to find what I wanted, Rick guided me to exactly what fit the bill. I am very pleased with the machine and grateful to find folks like Rick, and John to call friends!
From the moment I walked in D’Moto Rick made the experience a great one.I came in with the intent of purchasing a motorcycle and the way they treated me as a customer was superb. Not only did they go above and beyond to get me the best deal financially and on my trade in, but they even stayed after hours to get everything knocked out.I would gladly recommend this dealership for your Ducati needs.
Great selection of awesome motorcycles. Helpful friendly staff.
If you want it done right you should go to D’moto. I laid my bike down and it looks as good as new. They are upfront around the repairs/parts and make sure i got what I deserved from the insurance company.
Great Place. Staff is extremely helpful and down to earth. I have had my Diavel for over a year, and Ducati San Antonio is the only place I would take it.The staff is very knowledgeable and willing to make things right on the spot.Prices are reasonable, and maintenance is done promptly without the need for an appointment.
Not being to find what I was looking for here in Houston I decided to take the risk of buying out of town. I spoke with Rick many times over several weeks and was extremely helpful and sincere. I even interrupted him at home late at night and he was always patient and tended to countless details that most would not have. We made the 3 hour drive to pick up the bike to find that the dealership was not like a dealership at all, but that everyone that worked there was extremely knowledgeable and had true heart. You dont find that in many places. From Carlos in parts, to the mechanic, to the finance officer and even the owner, they were absolutely great and thorough. We left there ecstatic and now I have the bike of my dreams. We are still doing business with them long distance. I really cant say enough good things...
Went to buy a bike and was expecting the usual overbearing sales staff, and the actual experience couldnt be further from that. Rick was extremely helpful and gave me an experience that was outstanding. Highly recommend seeing Rick if youre in search of an outstanding sales representative.
Disappointed visiting the store. Was in the store for a good 30 minutes without a single staff asking if I had questions or needed help. The triumph showroom literally was a maze and bikes were stacked like sardines. Wanted to check out a triple R and I did find it but not able to get to it since the bikes were so tightly packed there isnt a clear walkway.
Utmost professionalism, super friendly, helpful, and detailed oriented, very courteous and professional. Staff are always aroud and vigilant. Very clean shop and had peace of mind with my DucatiA+ experience
Why is it so hard to find motorcycle boot inventory in San Antonio? I dunno, but at Ducati San Antonio, I had a lot of options to choose from.Outstanding. Not to mention the expert help.Ill be coming back to this store. And Ill spread the word about them, too.
Amazing place and amazing staff, the family and friendly vibe you get here is something thats missing from any of the big dealers. I didnt even know this place existed as its not listed on triumphs site. But Im glad I decided to go by this road and see that sign. They helped me right away trade in my bike for a fair price and got me a great deal on a street triple that I had been looking for but gave up since I thought the closest one was in austin! Talking with everyone and even other customers showed me right away how this place got together a gathering of riders who come here to hang out and plan events and everything. I was told the owner even helped a new rider get the bike that was the best for a new rider and didnt just push the biggest and most expensive model on someone! Looking forward to going back anytime. I will be writing triumph a email to get this place added to their dealer list as its a crime they didnt have more internet presence with them. Highly recommend 10/10!
My experience with CTX hasn’t been the best. I have been in the shop several times to speak to the GM and he is never there or I just missed him for the day. At 3pm, he is gone??? . I have tried to reach out via phone and once again Rick told me he was gone for the day. I am a local business owner myself and I don’t understand how the GM of a business is never around or available. I recently bought a Ducati Diavel 1260 for another shop and I have been having some issues with the bike. I was hoping to have CTX be my go to place but I find it very unprofessional that management is not around to speak with. I will be traveling up to Austin for my services from now on.
Great sales people. Very knowledgeable about the bikes. My 2016 Triumph tiger is there right now for 6000 MI service.
Very nice and welcoming people willing to spend time to speak about the motoring life
Was the best experience buying a new vehicle! Highly recommend to come here for first time buyers or seasoned riders.
Sales staff was nice and I very much appreciate how much they worked with me to have my bike shipped to them but the service was bad. they over charged me 80$ for my initial service stating it took longer then expected. Its a fluid and filter change it shouldnt have any surprises, so in the end I was charged 80$ to wait longer for my bike. I wont be recommending service done here.
Really great people. My husband would live here if he could... These guys cant be beat in customer service. Definite must for any Ducati needs.
I purchased my MV Agusta F4 from Ducati San Antonio. While I live a considerable distance away, John was very helpful to make the sales process as easy as possible. I chose to have the bike shipped, which went smoothly and was surprisingly quick. He immediately rectified minor concerns with the bike upon inspection, and was very reasonable throughout the entire purchase process. I would highly recommend Ducati San Antonio for your next motorcycle purchase. Thanks John.
Friendly shop. Very reasonable prices on parts and riding gear. Centrally located.
Poor servfice, i paid over 1,400 for service on my triumph, they did a lousy job, im very dissatified with those techs.
Great parts Dept what they didnt have they ordered and made sure everything fit perfectly. Triumph bikes, parts and service all I San Antonio with a phenomenal staff.
Been taking my bike there for past 13 years!! Great service!!
I just happened to be in to deliver a part for my guys motorcycle.The staff are exceptionally friendly and helpful. The store, though, feels cluttered and disorganized.Sometimes, you grow accustomed to how something because youre used to it. They might look around from the clients view point.
Very nice garage and mechanics. They were patient and helpful
Awesome bikes and service, very helpful and answered every question, test drove the new scrambler as well
They are WAY understaffed, bikes are always kept longer than they say, rarely answer the phone, rarely return calls, and dont give courtesy calls if they need to keep your bike longer than estimated.Pros- the mechanics are competent but again, very understaffed.Would bump stars if they hired more mechanics. Their vehicle load would justify the hires.
Went to check it out,Inventory is great,people friendly,very professional,they have the personal touch to make you feel comfortable and at ease,since they are Family own, they have attention to detail in regards to service your motorcycle as well as customer needs to make your visit an unforgettable experience.For those who want to buy World Top Class Brand Name Motorcycles,and receive fast great Service,this is your place to go to.Do it.
Had my brothers triumph for over a month for a oil and battery change, and to change out indicators. They never answer the phone or reply to voicemails and keep delaying the service for the bike. They like to throw a lot of numbers around to cover up for what they dont know.. worst experience with any vehicle service weve ever had.
Excellent service. Very attentive and they went out of their way to accommodate for service issues.
Service, parts, new and some used bikes. Very helpful staff. Update - now that CTX is running the shop it really turned around for the better.
Great atmosphere, impressive inventory, and an experienced and capable staff who are there to make sure you find the bike you love and will help keep it running just the way you like it. These guys jumped through hoops for me from a trade in to test rides to the purchase of my new 1199 panigale s, and when the battery had problems right after I took it home, they arranged a bike transport all the way from Corpus back to San Antonio and then personally delivered it back to my house within days just to make sure that everything was perfect. Whether youre looking for a new bike, Ducati gear, over-the-phone mechanical advice, or specialized servicing, this is defintely the place to go in South Texas. I know Ill be back!
I recently purchased a 2017 Triumph Thruxton R from the Dmoto Powersports team and the entire experience was very enjoyable. During the sales process, the team does not pressure you to do anything and are not stubborn or demeaning like some other dealerships. I ended up financing and that process was fairly seamless, although I do recommend you call the Bank DMoto uses prior to signing anything to understand all of their policies and potential fees.The highlight of the entire experience was getting to meet the new service manager there, Claudio. He and his team are extremely friendly and knowledgeable. I had a few issues installing aftermarket parts on my bike and he immediately took care of me when I brought them in at a low cost and quick turnaround. He then went above and beyond by explaining to me how they were installed and what I may have missed. Highly recommend that you check them out if you are in the business of maintaining or purchasing a new Ducati or Triumph!
Dont go here to buy anything, Tommy, Johnny and Darrel will jerk you around. Got approved financing then told me they were no longer ktm dealer, and couldnt sell me the Duke 390. - Otley
Super nice people, excellent bike selection, and just a pleasure to visit. What a great place.
Addendum to post below: Stopped by the shop again this morning 6/30 and spoke with Joey - he was extremely apologetic and promised to make it right. He is in route to pick up my bike on a trailer and states the bike will be done today and run as good as new. As I mentioned in the post below, Joey has consistently been pleasant and seems to care about what has transpired over the course of the past several months. Hoping for a good outcome.Dropped off my Diavel for tire replacement and check clutch - four months later and many, many phone calls and visits, following several attempts to pick up my bike and finally was able to ride away today. Bike ran awful, was out of gas, filthy, bent license plate, and no less than a nightmare experience in general. Before even leaving the shop, I asked for a towel and a can of spray cleaner so I could wipe the bike down and was simply handed what I asked for as the staff member walked away. The history of this experience goes back to March of this year and the problems with delays and run arounds cannot be expressed in this post without writing a novel. I called and left a message after returning home today and stated that I would never be a customer again, although I have been for years and have not received a response. This is the third and final time I have been told the bike was ready, when in fact it was not. The money that I have spent on purchasing Ducatis, service, upgrades, custom modifications (to include conversion to dry clutch) over the past 16 years here in San Antonio is staggering; I will continue to be a loyal Ducati enthusiast but will trailer my bikes to Austin or Houston for service and will never purchase anything whatsoever from DMoto - not sure how they stay in business if this is the standard practice. I will say that Joey that I have dealt with most often is pleasant, however I have never been more disappointed with any purchase or service (large or small) than I am with DMoto. The management should me embarrased... As I was cleaning my bike in the shop today the manager was dropping F-Bombs, complaining about employees taking cash without proper receipts; how terribly unprofessional. I never complain, am far too laid back but this situation goes far beyond anything I have ever had to deal with - simply pathetic. I plan to spread the word of this experience on the local Ducati forums to warn others to stay away - have no idea how DMoto has a 4+ star rating unless the positive comments are fake??
Great group of guys down in the service department. They have helped me out so many times Ive lost count.
Was looking through the used bikes out front, where normally you gave to fight off salespeople. Nobody came by and asked if I needed help, had questions, or anything else. I guess Ill go north to Ducati Austin.
Excellent service without the upturned nose of a typical Ducati dealer. Plus the guy that works in parts sales is a real looker.
Awesome cycle shop. Ducati, KTM, triumph, motor guzzi. Great shop with great guys.
I have to Stop by Ducati San Antonio on my way to Miami coming from San Jose, Costa Rica, with 22,500 Miles it was time !!! Thanks to Carlos Braga and Luis for their attention and assistance.Also great to met Ignacio Montes, and share with him some jokes.If you are near the area do STOP BY !!!! Ducati San Antonio.Jaime Diaz
Great service bought myself a 2017 Ktm 250sx-f with a good price I would go to this place if you are looking for Ducati or Ktm etc...
Joey in parts treats me right every time. Shoots me straight on what parts are gonna cost and why I might want them. Give that man a raise!!
Great bunch of people! Awsome service!
In June of 2015 the fuel sensor failed on my 2015 Diavel. Ive gone in and filled out paperwork on three occasions to have it replaced under warranty. Each time they swear they will call me when the part comes in. Its now June 2016. Still no new fuel sensor. Fed Up.
Veriaty of ducatis, aprilias & ect
Cant say enough good things about this place. They know their stuff and are not pushy.
All the guys are very helpful and friendly!!
Awesome customer service from Rick and his team
Great people always willing to help
Great Bikes, Great Staff!
I think they went out of business because they never reply my emails or dont want to do business with me because Im out of state.
I love these guys
Great peeps
There great help