Carlos was an amazing help in getting my first bike. Chris finalized everything so smoothly. Honestly they were so chill and helpful throughout the process. It felt like I was hanging with friends who gave me a bike. Highly recommend to hit this place up if you’re trying to purchase a bike. Respect, Family vibes and loyalty. Can’t wait to buy my second bike from these guys. Don’t miss out.
I went there for a key for my CBR1000RR, and just brought up that I was looking for some fairings for my bike too. Dustin was awesome! He has an awesome personality and was able to find the fairing that I was wanting all from a photo without a part number or anything. It was a great experience! I’ll be back.
Alamo Cycle Plex is the place to go! I purchased my Phantom here a few days ago and Brandi and Chris made the process quick, enjoyable, and easy. They are very friendly and knowledgeable and never pushed any product or service I wasnt interested in. I asked Chris to call me when the bike came in and he did not disappoint. He called me that morning, first thing! Brandi went above and beyond during the purchasing process to find me the best deal when financing my new motorcycle. I would definitely recommend ACP to anyone looking for a new or used bike and while there, seek out both Chris and Brandi to help you with any questions or concerns you might have. They know their stuff!Update 9-23-21:I brought my Phantom in for its post-break in inspection and oil change and Greg, in the service department, helped me out. He was polite and very professional. I wanna thank the guys in service for getting the job done correct and in a timely manner. Now I can get back to riding and dont have to worry about my bike not being in excellent condition! Thanks again, Greg!
THESE PEOPLE ARE CROOKS and deserve no starsOur Polaris was recalled so we contacted Alamo Cycle for a pick up, recall work and a 25 hour oil change. After several contacts they finally picked up our machine. When the machine was finally ready they informed us that we owed $1000 for a 100 hour oil change (the machine had less then 10 hours of use)! After much argument we finally ended up paying the $1000 in order to get our machine back. When they delivered the machine their work order indicated that a fault light was on indicating a bad relay or pump. Since the machine was still under warranty we questioned why it wasn’t fixed while they had the machine. We were informed that a technician could come to the house and fix it. After several weeks (with the fault light remains on) and multiple calls they decided to come pick up the machine again. After a week we called to check on the machine and were told they couldn’t find the problem so we now owed them for the time the technician spent looking for the problem that they had told us was an issue! After multiple calls to both Polaris and Alamo Cycle we still cannot get our machine back.BEWAREUPDATE:Alamo Cycle has worked very well with us the last few weeks. We contacted the owner after our previous review and worked out a schedule to have our machine serviced. He also refunded a portion of the money we paid for the unnecessary 100 hour oil change. it’s been a long process but feel confident that our machine is finally fixed and appreciate all that Alamo Cycle has done.
Everyone was extremely friendly and helpful! I’m new to this whole motorcycle thing and they made sure to inform me on everything I needed to know. Austin was the sales associate that took care of me while purchasing my first bike and he made the process really smooth and easy.
Went to purchase a motorcycle from this place and nobody would even give me the time of day. A couple weeks later I call to speak with a salesman regarding the purchase of a motorcycle and nobody would answer the phone and just kept sending me back to the operator. Poor customer service guys.
First class operation! Alamo is a legit cycle operation with a huge selection of toys (large scale, long term business model). It was apparent to me that they have customer service prioritized high...an art form lost in todays world. JR, Josh, Brandi, Natalia, Hector and Justin were a pleasure to work with, did what they said and allowed me to leave a very happy customer. Thanks guys.
Took my ninja 400 for the 600 mile service. Dropped the bike off and was immediately was contacted about half an hour later by Greg letting me know that if I had any questions or concerns while my bike was in their hands to let him know. I was told up front about how much it would be, and I didn’t pay anything more when I went to go pick it up. All in all great customer service by the service department.
Eric did an outstanding job of taking care of us with our Honda Pioneer purchase. Great communication and excellent customer service. Chris, in Finance did an amazing job as well. Great job to All!!
Went in here to talk tires for my cruiser. Had a guy say yup Im the one you need! Then when I started explaining what my bike was and what I was looking for he said oh you just tell me what size you want and Ill see if we have any guy had no idea about tires and what they do besides go on a motorcycle.I explained that my bike was a 2020 Street Glide Special and that I was going from the factory 19 to a 21x3.5 front and to an 18x5.5 rear. I explained that the bike is heavy 850lbs and that I was a big guy at 330lbs. And the response I got was we dont sell Harleys so I dont want to give you any advice on what tire just give the size you want and Ill see if we have them.
Justin in finance was great. Respected my time, had the paperwork ready to go when I was able to come back. Overall, maybe an hour getting through the whole process. Erik in sales was knowledgeable, understanding and knew the machine I was interested in as well as how it stacked up to the competition. I couldnt have asked for a better experience. Thanks Justin, Erik and the entire ACP team! With the positive experience and excellent tour of the facility and support, Ill be back, and not just every 25 hours for maintenance!
I bought my used motorcycle from here. It was a good experience. They let me use their loading dock to load my bike occasionally. Their service department has been very helpful. The parts guys have also been great to deal with. I will probably use them for my next purchase. And I would recommend them to my friends.
Brent the salesman was so helpful and patient with us. Would definitely refer my friends to him. Chris the finance manager explained everything in detail and was a very nice guy. They both are assets to Alamo Cycle Plex. Would definitely recommend my friends to them.
10/10!!!! Id like to name some names Austin, Dustin, Chris, Hector, and Brandi. I didnt work directly with her but she definitely sealed the deal with her insight and 1st hand knowledge of the bike I purchased as a gift for my husband. Chris was super friendly and took my crazy payment situation with class. Dustin was fun and knowledgeable with the accessories. Great staff! Thanks again for helping pull off this great surprise 💯✍️
The service center was awesome they had me in and out within the hour!!
I was very pleased with my purchase. Everyone was so helpful and the team work and department pass off was professional. I purchased a Burgman, drove 6 hours to pick it up. Erik, my sales associate answered all my questions and addresses my concerns.
I called to get my rzr highlifter fixed and they said bring it in and when i got there they said mine was not able to be worked on because of my lift and some rust yet they sell them, in my opinion they are not atv enthusiests they are fake and only care about fast money. In my opinion a real atv service and dealer if they were real would work on anything to get you back on the trail to keep uou rolling
Michael in service was very helpful. Kolby in sales was very knowledgeable & professional.All in all a good experience when I came in for a new tire for my speed triple. Only downside was the pricing. My new tire installed was literally more expensive than buying a brand new rear wheel..
Very cool cycle shop, so many motorcycles in stock its not even funny. Numerous makes and models to choose from. The Slingshot vehicle is also available here. Their bike nights are really entertaining with food, live music, and various reps from motorcycle related products and services. While there, I was able to talk with and get information about motorcycle legal services from Law Tigers, great rep, very knowledgeable. I will definitely be going back there soon. Hope to visit on another bike night.
I was helped primarily by Zach R. Gregory F also assisted at times. They were badass and kept me up to date on progress of my Slingshot maintenance. The mechanics proved to be skilled and knowledgable on slingshots as my ride had a clutch issue that they quickly identified and fixed.
Kosta was super helpful and knowledgeable about the side by side. Chris in finance made the paperwork process easy and quick. Great experience overall! T.Ham
Could not say enough good things about Mike and the service and parts team over at Alamo Cycle Plex. After losing my keys they were able to get my parts expedited for me and finished up 1 day before they said they would. Found every way possible to save me money, kept me updated constantly and the status of the parts and work, and we’re an absolute pleasure to deal with every step of the way! Will definitely be continuing to do my service and any repairs I may need done over there! Definitely go see them!
I had a great experience at Alamo cycle the service agent Greg was outstanding and handled everything in a professional and courteous manner I’d recommend Alamo to anyone. Thanks for a great experience.
Dustin provides great customer service. He was able to answer all my questions with detail.
Took my KX 250XC in for a recall. The service writer Zach took care of things great. Unfortunately, things didn’t go smoothly as parts were not readily available, but Zach did what a good service writer does and worked the problem. Of course it was inconvenient, as I had plans to ride with my son and missed weeks of doing so, but the part we’re stuck in transport thanks to our recent Geopolitical atmosphere. Zach kept me in the loop every step of the way. He’s a great communicator and made it very obvious he was focused on getting the job done and get me back out riding.Thanks Zach.
I really love the service that they provide, Specially Erick, he is AMAZING!! Very polite and very professional.. Thank you so much Erick, you are the BEST!!!!
My husband and I had a great experience in purchasing a slingshot from Erik. He was knowledgeable and the process was quick and easy! We’ll definitely be purchasing from Alamo cycle plex again!
Purchased a 2013 Honda goldwing F6b, the salesman made it easy and hassle free, and Bc of the professional and great atmosphere, I also purchased a New Sena helmet and gloves, I highly recommend Alamo to anyone. I drove 2 and a half hours, and was in and out in just over an hour, including detailing, purchasing some new gear and signing paperwork. No hidden nonsense or messing with the agreed upon price after arrival, super happy with my purchase
Great crew and very helpful. Love my new Polaris 570
Erik Manjack went above and beyond! Awesome experience! I highly recommend asking for Erik! He was very smart, welcoming and did a great job helping me out! Overall, I am extremely happy for shopping at Alamo Cycle Plex!
Went in in today with an issue on my 2020 R6 and Michael in service was extremely professional and helpful. He was able to take care of the issue as a last second walk in before they closed and even tidied up some other things as well. 10/10 service!
Service was great. Dustin was very helpful and even had good jokes. Recommend this place. Colby, our sales guy was amazing as well. He was very knowledgeable and paid attention to the whole family.
Great experience with Alamo CyclePlex. Easy sales and purchase process. Would recommend this group to anyone. Thanks for making it easy.
Everyone at Alamo cycle plex was so courteous and nice, looking forward to doing my repairs there..thank ypu
I had wonderful experience purchasing a slingshot for my son! Erik manjack is an excellent salesman and we’ll definitely be back to purchase from him again! After having a negative experience from another dealership, Alamo Cycle Plex is where it’s at!
Greg was definitely knowledgeable and made the service experience here painless. Thanks Greg for your awesome attention to detail..
Hector this is Patrick Meza thank you very much for your great service. We took my jet ski to the lake for the weekend and runs great. Tell your technicians thanks for the great work. Will see you again next time I need your services.
Great customer service. Very friendly team members. Dustin was amazing helping me with our items purchased. Definitely a place I love to visit
Fantastic people over at Alamo Cycleplex. Between the personable sales team that will get you set on a perfect bike, and the service department that is willing to go above and beyond to make sure your bike is as reliable as it was off of the showroom floor; you truly can’t go wrong.Micheal Bennett ( service advisor ) and Kolby (sales team) were the two individuals I dealt with and I couldn’t say better things about these two.Do yourself a favor and don’t go shopping for a motorcycle anywhere else, head out to Alamo.
What an amazing place. People are friendly and knowlegable. We went to a different shop and did not have a good experience, so we decided to give these guys a shot. We are so happy that we did. Natalia helped us pick out 2 helmets and other gear and made us feel so welcome. We will be returning to shop here
This place is amazing. The customer service is old school, when the customer came first. Eric was my sales rep and Josh the store manager handled my purchase very professionally. My Can Am has been fun to ride. I highly recommend you give these guys a chance at your motorcycle purchase. You will be very pleased!!
I have had several bad experiences with ACP, and would not recommend them to anyone if there is any alternative available. I stayed away for a while based on bad experiences from several friends.I decided to give them a shot and called to see if they could perform some routine maintenance for me, and was told by the tech on the phone,I dont work on bikes over 10 years old.The bike in question was a 2005 KLR 650, fairly common and one of the brands that the ACP claims to support. Weird/lame policy, but they can do what they want. I took my business to a mechanic that knows how to work on antique bikes like mine.I gave them another chance later when I needed to buy some tires; I wanted to stay local if I could. I tried to order my tires on their website, which I was unable to do - because it kept giving me error messages. So I called the store. I was told that, despite both of the tires I was ordering being listed as in stock on their website, one of them was on back order, but it was supposed to be back in stock the next day and I should still get it within about a week. That was 7 weeks ago. I just called to check on the status of my order, and it has still not shipped. It is now supposed to be back in stock and ship on the 21st of November, nearly a quarter of a year after the order was placed. This is the 4th time I have called and been told that the ship date was moved to a significantly later date.It would be one thing if I had been told we dont know when it will ship, but Ive been made 4 different promises at this point that have all been broken.
If you are looking for a new motorcycle, jet ski, SxS see Juan is sales. Juan will go above and beyond to give you the 1st class service that you are looking for. When you are ready to deal the sales manager Josh will have an excellent deal for your new ride. Alamo Cycle Plex had an offer much much better than the other shops around that would not deal at all. I was really surprised at the OTD price and my new bike was sold before it ever arrived to the dealership. If you are use to getting great deals on bikes give this dealership a try first and save yourself some traveling time and expenses.Thank you for an easy purchase!Aaron
I ordered some part and Nate in the.parts dept was very helpfull and professional in my opinion. A pleasurable trip into san antonio knowing all my parts were there. Jason ordered the parts and found out we needed the flanges bolt for one part . So I had to order one more part. NATE PROVIDED ME WITH ALL THE HELP I NEEDED . I am pleased with the service I received today. Thanks Nate and Jason. Mark priest photography.
Great service. Austin helped out tremendously, and the service is AMAZING!
After a long process I want to give Brandy and Juan a big thank you for making this possible for me. Alamo cycle plex you guys rock and I will always thank you. Happy with my 2019 ninja zx6r .
Buying a bike here was a terrible experience.After getting my pre approved loan from the bank I came into the dealership, talked to the salesman I had spoken with the day prior, and asked for the paperwork to take back to the bank to finalize my loan. The first red flag was seeing the freight price, it was priced $499 higher than the manufacturer listed. When I confronted the salesman about this he went back to the office and came back out saying they could lower the price by $300. Very fishy. After waiting quite some time a gentleman from financing comes to me asking about my loan application, asking what what application # is saying we can finish the process at the dealership so I don’t have to drive around. I’m suspicious but I give him the information. Two and a half hours go by, I ask for the paperwork several times and every time I’m met with the answer “it’ll be faster here”. Another hour goes by and I tell the salesman enough and to give me the paperwork. Three minutes later I have it in hand. I take it to the bank (a four minute drive mind you) and as we are about to finish she tells my that CyclePlex has CLOSED my first loan and opened a SECOND one with a much HIGHER INTEREST RATE! For the next hour we wait for cycleplex to close their application so I can open the original loan. While we wait the banker conforms my suspicions that the dealership is trying to take advantage of me.After six hours I finally drive away with my bike. I will never do business here again, shame on y’all for trying to take advantage of young people.
Bought a motorcycle and the process was super easy. Dustin, Coast, Brandi, Micheal, and Natalia walked us through everything we need to know and got us out super easy. All and all it was a great experience. Would highly recommend.
Met with Greg here at ACP. Dude did a wonderful job. Stand-up group of people and I highly recommend them for your service!
Working with the team of Alamo Cycle Plex was a great experience. Jay our salesman and Jason in finance took care of what we were looking for in a timely manner. Will definitely continue to do business with them.
I dont think Ill be going again.This most recent event experienced, I went in last Tuesday to buy some parts for my bike, I did go near closing time but I was helped right away in the parts department.Ordered what i needed and paid for overnight shipping, since I needed it a.s.a.p since my bike is my main transportation, i figured since I had gone/ ordered near closing I assumed at latest I would be reviving my parts Thursday.When Thursday came around I got no call or email saying my order came it, I let it go and figured Friday would be the day.Friday came, and I called Cycleplex for an update, the parts rep didnt know why it had not arrived since i paid for Overnight, he said he would call me back and after 10 minutes the manager called me back saying that my parts would come earliest next Tuesday; Informing the manager I had paid for overnight their response was they didnt have control over the shipping, I asked for a refund on shipping since parts already come a week after you order them and how there was no point in paying for overnight if it wasnt honored or possible on their side and he said no.I used to go to Cycleplex regularly and over time Ive gone less and less, they just dont seem to be the quality they once were, and especially after being treated like that and its definitely not worth going since they were just being thieves, makes me wonder how many other people theyve done this too.Nonetheless One Star.
If I could give 10 stars, I would.. Came in looking for my first bike. Erik Manjack pointed me in the right deriction from the start. These guys know what they are talking about and are professional as it gets. Go check them out and ask for Erik.
This was my 3rd purchase with ACP and Kolby provided me with a stellar buying experience. Hes the perfect balance of being very informative without the usual overly aggressive sales tactics. Im grateful for all of his and the rest of the Alamo CyclePlex teams effort in getting our business completed with minimal stress.
Hector in parts and service was very helpful and I was in and out of there really quick.
Kolby was an outstanding gentleman who did everything right out of his heart. He guided me through the whole process of buying a Honda 50 and I never felt pressured just excited to enjoy the purchase with my 4-year-old son. The whole team was absolutely amazing but if youre looking for a top notch salesman with some good humor, Kolby Jack cheese as he calls himself sometimes, will make sure youre sitting pretty.
Service was great Costa and Brandy Were awesome, the only problem was how long it took to set up the scooter.
We bought 3 ATV/UTVs. Everyone here was great, from our salesman Chris to our finance guy. Thanks for the great experience!
Clean, bikes on the floor, not all priced,Not a lot of honda tool choice ( looking for deep spark plug socket 18 mm.Interesting walk to front door looking at used bikes.
Colby was an excellent salesman, he made me feel really comfortable with what I was buying and was very knowledgeable. I highly recommend asking for him.
Jay got me on the exact motorcycle I wanted very quickly and without dealer drama. Excellent communication. I couldn’t be happier. I have recommended Alamo Cycleplex to my friends. Thank you!
Fantastic customer service at this place. JB, Nate, Joe and Hector helped me through my first dirt bike purchase. They made the whole process so easy and enjoyable. Definitely will be back if I need anything! Thanks guys!
Nate in the parts department was extremely helpful and courteous. I didnt know what I was talking about and Nate politely as possible helped me find the right answer.
Jay was my salesperson and I went in there to Browse. Jay was so helpful and full of knowledge that I left there with my dream 2021. No hassle or pressure, just a very pleasant experience. Im a customer for life.....
Took care of all my needs. Was able to complete the service faster than expected.
It was a great experience coming in here ! Everybody was welcoming especially Dustin. He helped us decide on what was best fit for my father! Will be coming here again for sure.
Chris salesman did really well attending and working with us! Recommend this place 10/10. Everyone is very friendly!
Alamo Cycle Plex made every part of the experience exceptional. I cant thank them enough for going above and beyond. Two thumbs up!
Great experience! Everyone was friendly and nice and answered every question.
Chris was my sales person great guy knows his job well. The staff are amazing people friendly helpful and welcoming. Never did I feel pressured. Also met the owner awesome guy. I saw him helping customers and making sure all is well. He took time to say hello and we talked for a while. Over all very pleasant experience. I would highly recommend doing business hear. Thanks To the team at Alamo Cycle plex.
Great customer service from kobey and brandi
This place is the bomb 💣. Took care of me better than any other place Ive ever been.Keep up the great work. Shout out to the owner, and Micheal Bennett
Great place! Big dealership with lots of selection. Decided to check this place out because of there great reviews. Feb. 11 Drove 4hours to buy my wife a vespa and came here for my Ninja :) Want to thank everyone that helped. Leo from parts, Natalia from apparel,Eric my salesman, and Brandi from finance all were super friendly.
Kosta Macris is very cool and transparent to make deal 👍👍👍👍
Great experience working with Erik at ACP. Knowledgeable and helpful! Would work with him again!
Just needed battery, didnt have one ready so had to return another day to pick up. Greeted at door, nice. Floor personal not volunteering to assist, easy to find them, hard to engage them.
Wow! Wow! Wow! What amazing customer service! Just purchased two Polaris Slingshots from Josh and I couldnt be happier! Im in Florida and had to go out of state to make the purchase as this was the ONLY dealership in the country that could meet my needs! Highly recommended! Thank you guys!
Went into the store with my wife to look at New Yamaha Zuma. Very low pressure environment which we liked. After checking out a new 2022 Zuma with salesman Kosta, we wound up buying one! Sales process was smooth and efficient. Highly recommend Alamo Cycle if you are in market for a motorcycle.
We bought a Honda Trx520, Jay was are sells representative and he was very knowledgeable and has great customer service skills. We would recommend anybody who is looking for atvs to look him up. The finance department was also very helpful.
Did great work . Corrected my issue with no problem in a timely manner. If you want people that care about your ride as if it was their own. If I ever have any trouble thse be my first to call. Thank you Brent and David.
Great customer service! Jay assisted us with our purchase of a ranger UTV, he was very polite and knowledgeable while guiding us thru the great selection of models available. He took his time listening to our needs and wants and we picked out the best option for us. Super pleased with what we bought and how we were treated! Thanks ACP!!!
Excellent service! In and out for a rear tire in 30 min
Friendly staff and very helpful. Parts department is kinda ehh and sales can b a but pushy but overall good.
Great customer service!!! A specialist by the name of Natalia worked with me and my dad. We were able to try on helmets to get a picture of what would fit and she helped us in those regards. She was very polite made good conversation and helped us figure out the best possible Helmet size. She also helped us set up accounts for the store, definitely a great bike place check it out. Also I forgot to mention that we were greeted by a man named Erik when we first got in the store wonderful guy awesome attitude very engaging, cracks jokes And let us sit on some bikes to get an idea of what to start with, overall there is nothing not to like about Mr Erik or Natalia both are wonderful employees who deserve praise!!!
We appreciate Brent’s leadership in the service department. He was able to step in and take a very bad experience that we had with their Service Writer during the intake of our bike, and turn around and make things right. His willingness to step in and take responsibility for mistakes made by his team, spoke to his accountability and honesty. Having been an Alamo Cycleplex customer through different ownerships, I am reassured that the new team is being led in the right direction and look forward to things to come.
Kolby was great and knowledgeable salesman. Would definitely do business with them again.
Short version: Dont take anything 2011 or older to this shop for service.They wont work on models 10 years old or older. I have a KLR 650, a bike that has barely changed in 20 years and whose most recent model year is 2018. They still insisted that due to the pandemic, older parts are backordered for months because manufacturing is prioritizing newer models. Then he tells me another shop that could work on it. Wouldnt that shop have the same problems?So I have a bike compatible with a 3 year old model, it would need a very common kind of work done, he didnt even look up the part number to see IF they could get it, and then tells me somewhere else I can take it? The story sounds flimsy.I drove to another shop inside the loop who has been in business for decades, who said it will be no problem to bring it in - theyre picking it up in a few days time. It may take a while to work on, and I still can only hope they do a fine job. Well see.Edit to respond to owner: No, I understand clearly. You dont seem to understand that the KLR for 2011 is identical to the KLR of 2014, and almost identical to 2018 (and now 2022).But thank you for clarifying that you judge owners of the used bikes you sell as picky customers youd rather avoid.
Great service and very helpful! Dustin and Jason were great
Friendly staff and picking the bike was the hardest part but Jay made it process easier for me decide. If Im in the market to buy another bike I will definitely come back to Alamo CyclePlex.
Friendly experience, employees were knowledgeable. Was looking for something youth size and they had plenty of stock. One employee was hesitant to assist myself and my son, but everyone else was very attentive.