I really cannot say enough about the great customer service experience I received here. I was expecting a couple hour visit and was out within 30 minutes. My salesman was professional, helpful and kind and so was his manager that he introduced to us. The entire team was friendly and helpful to everyone who walked in. Certainly 5 stars is warranted.

My experience was awesome. The salesman was knowledgeable, informative & professional. He was pleasant and made sure I had all the information I needed to make an informed purchase.

Drew was absolutely amazing!! Very knowledgeable and thorough.. Got me the best deal plus some.. So glad I switch to Verizon and so pleased with the service!!!

Switching from AT&T was painless. The representatives went above and beyond, literally to another store, to get what we needed!Better service, better price!

One the best experiences, I have ever received they were able to help me move into a new phone and told me about promotions I did not know about. Came out very happy. Thank you!!

Never had problems with this store before, but something changed. I called customer service while there and fixed it. Glad to walk out and not be forced to deal with stupidity. Go to Redlands instead, it is a corporate store.

This was the BEST customer service I’ve ever received in ANY retail store! I’ve worked in sales for more than 10 years, and Cynthia’s genuine service was extraordinary! I called the store beforehand gave my name to reserve a spot, and when I walked in, WITHOUT me even saying my name, she greeted me by name. (How did she know it was me and not some other customer?!?)You can tell that Cynthia is not only passionate about what she does, but also really loves to serve the people she comes in contact with.When considering my purchase, I did not feel pressured at all. She also went above and beyond to answer all my questions as well as to make sure I got the best deal possible on my iPad! I ended up leaving with a total of $250 in discounts and promotions.I wish I lived in Southern California so I could make this my home Verizon store.

Johnny was very patient and kind during my visit to your inland center store

Picked up my new Motorola Edge + today. Would have been 4 or 5 stars if it wasnt for Sergio trying to send me away because I wasnt an account manager. Thank God Matt came over as I sat in the store,, angrily on hold with Verizon Customer Service. He asked me what was wrong, and he was quickly able to ascertain that YES, I AM AN ACCOUNT MANAGER, AUTHORIZED TO TRANSACT ON this account! After Matt took over, I was squared away and on my way with my new phone in 5 minutes. Sergio needs training, badly.

Didnt realize this was no longer a corporate store! Stay away. Prices are 2x what you pay online at verizon.com. you better off placing the order online or over the phone. Poor service. They have the workers hanging out in the back room while customers are waiting.

Drew is very nolegable in everything and was very clear and explained everything perfectly.

Big difference between what they say online verses what it actually is in the store.

Inland center has so many great shopping places verizon store what can I say ? I love my cell phone very happy with my service.

I had fantastic service. With the current pandemic options were limited for direct assistance but Nilson and their manager Juan were very accommodating with my covid concerns. After talking with them they were able to walk me through my order and even convinced me to set up a Google account to help transfer over my photos. Great job guys.

My experience was great rate 10

Kyle was great! Super knowledgeable, and friendly. Made the long process a breeze!

I went into the store in San Bernardino at the mall And was there for almost 3 hours just to get a new phone One of the Workers said it would be 20 minutesBefore he could help me after I had been there a 1/2 hour alreadyAnd well I was waiting another person came in and he went straight up to him and asked him if he could help him while I was sitting there So I would advise not going to that store

Went in to buy a new phone but no one was there to help and when i asked for help their all busy talking about weekend plans. I think i try t-mobile next,

Cynthia was of great assistance to me.. She was courteous and knowledgeable.

Bad bad service, went the store three separate times because I never got the call back I was told would come. Stood waiting for15 min before any of the 6 staff saw me.

Great service and knowledgeable staff.

Horrible non professional service, you should treat your customers better than this specially when they been using Verizon for the pas 25 years.

Takes to long to help customers.

Forgot to ask the name of the team member, he was very patient, machine couldnt take CC neither cash, and he went into his pad once and again until I could finish my transaction ...THANKS A LOT !!!

Great service and personnel.

Bad service the employer not help as much 😒

I went to this store to upgrade my phone. Michael was the rep who assisted me!! He was EXCELLENT patient and knowledgeable!!! My setup was seamless and I’m more than happy with my new phone!!! Thank you for an excellent experience!!

Great customer service and the employees are really friendly. They get stuff done in a timely manner.

The absolute worst. I regret ever going to this store. My phone completely stopped working. I went in for assistance and the clerk was dismissive. They shipped a replacement and when I called to get an ETA they left me on hold for 20 minutes and never came back. Never again

It was good attention and fast

They have great customer service and they work with you and you billing needs. It is a pricy service to have. I wish the company as a whole would offer more affordable options and bundles some of the smaller carriers have.

I prefer the REAL stores, not the contractor stores. This is a real Verizon store. When you walk in you get a customer service rep almost immediately who works you through whatever your needs are. This is awesome. Other shops should take notice.

Are you guys going to have buy one iphone xr get one free this month? Or whenever?

The worst place to go for help starting with the store manager I went for a bad installation and the store manager tells her worker dont stress just change the card that way I still have the same problem

This store is the worse. Your only as good as your leader, and when your leader is a fat lazy slob. Then you cant expect much from the team members.

This store is no longer a corporate store.

My friend and I have Sprints providers, and we are very glad and content with Sprint services for years. We came by Verizon for some quick QUESTIONS. Other than that I have no comment about Verizon services. I am not Verizon fan.

Very unhelpful at this store. Did not really answer any questions. Dont go here. Went straight to Best buy.

Ive been to this store 2 times and its a complete waste of time. Dont bother coming here. The customer service is just bad. The lady that helped me, looked like she was having a very lazy day and she didnt care about what problem I was having with my cellphone. Avoid this location

Efficient

Good service but empty in displays.

I waited in like for 30min while there was four people at the counter. Seems okay until you realize there was NO ONE IN THE STORE! I was the only person waiting while one other person was being helped. One employee was working out of four. The other three were talking to each other, talking on their phones to their friends, and showing each other pictures on their PERSONAL cellphones! TERRIBLE!! ABSOLUTELY TERRIBLE!

Dread you get a new phone online for half off yesterday never processed apparently so I go back online today to look at the same phone its at regular price so I go to the store explain to him whats going on there telling me thats only if I add another line Ill get it for that price I told him Im tired of being lied to you about stuff everytime I try to do something with Verizon either get b******* or lied to you I got a jetpack the mobile wireless device while back from my a store in Albuquerque where Im from its almost going to be $20 a month they did not proceed to tell me that its going to cost me $70 a month for a new line only when I was back in California and they told me they were going to shut my phone off unless I paid it I had to pay and found out that they added it to my bill anybody customer service is probably the best way to deal with these people

I recently upgraded one of our phones at this location and the younger gentlemen who assisted me was extremely helpful. We reviewed all details of my account how this would appear on my billing statement and what additional charges I would occur. He showed me some of the features and also an app that I would benefit from to prevent data overage. Thank you

I took my handicap friend to change his bank account info, last Friday and this amazing RUDE woman, was no help was so ever, she did not offer any help!

This Verizon Wireless location provides great customer service and anything that you may need for your service with Verizon. I recommend this location.

Jason and dwight are th3 best. No one else here knows what the hell to do.

Do not deal with Frank (Coast Guard Veteran). I came today ready to switch over from my old plan to Verizon. He greeted me at the door and asked me what I wanted. So I explained that my wife and I are planning to switch. (I was ready to sign 6 lines) He then started to front door pitch me without asking for my name or info. He gave me the whole pitch with just a post it note. He obviously had no interest in the sale because he kept texting people while giving out information and he was really rude. His unprofessionalism puts a disgrace to Verizon’s motto of “We never stop working for you.” Thank you for your service in the military Frank but no thank you to coming back.

Terrible customer service. I think the guys name was Tony, very sneaky about the way they sell stuff. They cant be straight up with you, but lie and deceive people into thinking you are getting one thing and selling another. I had to ask the same questions over and over to finally get the truth, which Im still not sure i got. They got rude because I had to keep going over the same things. Do not recommend this location.

Lynda and Ricardo are awesome! Give them raises and a crisp high five!

They sell phones but dont carry the accessories for them. It was a wasted trip. They actually said I should try Amazon to get what I needed.

DO NOT GO HERE! They added charges to my account without permission. Went in to get them removed and was told I had to call customer service. Called customer service and they said its a common occurrence that the salesmans will add add-ons to your bill without permission and wont take them off because they dont want to affect their commissions. Beware. Go anywhere else.

Never had a problem with them. Customer service is pretty good the times I been there.

They were so rude told me a wrong order date then had the nerve to be rude and lie to me about my oder now I have to wait over a week for my order the manager Jason should be fired he didnt know anything and to call him a manager! Dont go there!

This specific Verizon store is amazing EVERYTIME!

Worker Gladis is a little liar and should be fired for the bad business that she is doing at Verizon. Please do not shop at this Verizon store. These people are not good. But I did call the lovely lady at the 800 # not only did she fix my problem discounted my bill and upped my Data to 16gdata. Please dont shop at this Verizon store. The one in Redlands is better and more honest.

The people are nice enough, but it is a bit of a wait to get help.

We waited an hour and at the end, they didnt have the phones that we asked for and the sales guy want it to sale us an expensier one

Very helpful, answers all questions and knowledgeable

Over Verizon and their inability to be able to add the Sony Experia to there roster of compatible phones. Get it together I had to leave for AT&T

Worst costumer service..... they lie about offers just for get a commission . Never go there again .the managers are very rude like if they dont get paid for help people .... hate the girl ..

Worst verizon I have ever had the non pleasure of going to

Verizon is very expressive but the service is great.

2nd stop & they had the phone I wanted.

Very unprofessional, hang out by the door like vulchers ready to attack until they find out you actually have a problem then they run. Dont expect the store manager to help she is sleeping with the Dm... Sad sad sad

Quick and convenient location by my business

Never has what I need in stock, and always a long wait for assistance. Pain in the rear!

Got my phone service back up and running but stupid policy they charge a restocking fee on a brand new phone I was exchanging the day after getting it.... yes just 1 day.

These guys were great!

Good customer service, you might have to wait but its worth it.

Not a long waitProfessionalism form all staff I worked with

They r really helpful.

I ABSOLUTELY 💖 my Verizon services !!!

There were very helpful

Great place to find phones

Didnt have what I needed, but did point me to Best Buy.

The service was not that great. I went in for an upgrade and I told them my situation and they said I could upgrade for a little over $100 but they had to get a manager approval. I agreed with them and went through the whole process which took over an hour for at the very end they told me that they could upgrade me. I went head and called customer service to find out all i had to pay to upgrade today was $60 not the original $100 the store told me.

Helped me set up new cell phone.

Rude service

Good customer service..

Great customer service

They resolved my problem

🎩😁👕👍Great!👖

Awesom

Very disappointed with staff and inventory.

Do not treat their customers with care they were very rude the manager she is it b and all that did my didnt my time then

Bad customer service bad products

Frank sucked! He did no help.

Good costumer service

Kareem, A true professional, and a gentleman.

Best store

Friendly staff and employees.

Great service

Very helpful

Nice customer service

Very helpful

This place stinks bad services

Terrible experience

Nice

Went to get a new phone victor was our sales person he was great! Made everything go smoothly. Would recommend to ask for victor when buying a phone plan.