They were very professional and caring. Very detailed estimate. They called promptly when my part arrived and set up the service appointment. Thought it would take a few days because of some additional programming needs that needed to be coordinated by an outside business. Took it in at 9:30 and finished by 3:00. Great wash, vacuum, even left some touch up paint for my potential future scratches. Would highly recommend this business.
Got my car in fast. Dylan the estimator and Anton the manager couldn’t have been nicer. Provided rides to and from my home since I was local. Finished the job in a couple of hours in one day. Very convenient. Would definitely recommend. Found them by reading local recommendations, and they were spot on! Save your time… go here first!
Big thanks again to Dylan and Anton and the rest of the crew. This is my second time there in a year and both times the professionalism was top notch. Better than that was the communication and daily updates (if applicable). Quality of work is up to par as well. Easiest people I’ve ever worked with at a Body Shop.
The best customer service ever and my car looks amazing! I will definitely come back for services in the future. Thank you so much for making this process so easy and stress free!
I cannot say enough about how wonderful my experiences have been with Fix Auto in San Clemente. Dylan took care of us and provided excellent customer service and communication at a fair and reasonable price. We have now been here twice and both times have been a fabulous experience. We will definitely be back if and when needed and highly recommended Fix Auto to our friends and family.
Amazing service by all people involved. Dylan helped keep me very up to date and aware of all that was happening in the process. Even under unfortunate circumstances they were able to flex and get the job done in a timely and professional manner at a very high level of work.
100% recommend Fix Auto! Everyone was so kind and friendly. Dillon was great. He gave me a quote no hassle and was so accommodating to my schedule and needs. The car looks amazing and I’m so glad they were the ones to fix my car!
I had to get a bumper replaced on one of my vehicles. I looked on all the yelp reviews and this place had by far the best. I can tell you they did not disappoint. They were incredibly professional honest and I felt like I was being taken care of. I won hundred percent recommend these guys over anyone else you won’t be disappointed
Customer service was amazing. One of the best experience I’ve had all year with anything! The staff was accommodating and quick, easy to get ahold of, friendly, and professional. Thank you, Dylan for providing such a great experience and for their team of treating my car so well.
Unfortunately we have used Fix Auto multiple times. Nobody wants to have your car wrecked. However, Fix auto has been awesome to work with. They update me almost daily on the progress of the repairs and made everything really smooth. Our car was repaired with the utmost precision and attention to detail. It looks like new. I highly recommend Fix Auto.
Couldn’t be more pleased with the whole process but most importantly the exceptional results. Had not one but work done on two cars and both times everything went well from the estimate, timeline and attention to detail. Will use again!
The folks over at Fix Auto were quick, professional, and very good communicators. They were friendly and very transparent with what they found and their approach for fixing my truck. When I picked it up the truck was beautifully detailed and everything looked great. I’d highly recommend them to anyone looking for a high quality body shop.
Anton and Dylan went above and beyond to get my truck fixed up and we’re so fast with the repairs. I was in and out within 2 hours for a bumper replacement on my Ram 1500 and was happy with the repairs that were made. Would highly recommend Fix Auto if your car gets dinged up.
Estimator was extremely polite and dead on accurate with his estimate including time to complete with excellent quality and one of the lowest cost quotes in the area. What more to ask for?
I highly recommend Fix Auto! They did an amazing job on my car and fast. My car looks brand new! Couldn’t be happier!
Dylan was very nice and professional. He gave me updates regarding insurance as well as repairs as needed. I also got my car back earlier than originally estimated. Thank you.
They competed my car just within 2 days, when I expected at least a week, now my car looks just like new. Dylan was very helpful throughout the process and tried to get the car back to me as soon as possible. Would certainly recommend this store!
Fix Auto Body did a fantastic repair on my vehicle. Dillon was easy to work with and he took care of everything. I truly received 5-star service.
They even gave a free car wash. Love this place
On the freeway a rogue truck tire bounced on my car and left a few thousand in damage. I was preparing myself for a run-of-the-mill auto body repair shop but was pleasantly surprised at the professionalism of Fix Auto. Caleb, who handled my claim at Fix Auto, explained the process in detail, lined up an agreeable drop-off estimate appointment, helped me get into a rental so that I could get to work, and kept me updated throughout the process. I truly felt like he treated my car like it was his own, making sure that it was delivered on time and fully restored to its previous condition. I hope to not have to have any more paint and body work done, but if there ever arises another occasion, I would not hesitate to get over to Fix Auto in San Clemente.
Incredible attention and detail to the repairs on my vehicle. They were extremely communicative throughout the entire process and walked me me through the insurance process.Upon pick up, my vehicle was clean and detailed and presented in a professional manner, with every bit of work explained.I thoroughly recommend this body shop and professionalism that Anton provides. He goes above and beyond with customer service.
Great communication from Anton, professional follow through and precise execution of work with attention to details. Thanks 🙏🏽
They fixed my tesla model x so fast and looks brand new.
Great staff, so helpful and thorough!!! I highly recommend.
Courtesy, communication and work quality excellent! Highly recommend!!!!
Above and beyond! We have used Fix Auto before for insurance repairs and they dont disappoint.
Service personnel were professional, friendly, and from the very first contact kept us informed about the body repair work to our car. There were no hidden costs and the repair was completed ahead of time. The work to repair the damage was seamless and exceeded our expectations. Should you need body work, I highly recommend Fix Auto.
I highly recommend! From the beginning phone call I made to them to when my car was finished and I picked it up, I received absolutely amazing service and amazing customer service! Everyone here is very professional and more than that they were very very fair. Caleb gave me a rough quote and it ended up costing even less than the already fair quote they gave me!! Truly great people and great place
Super happy with my experience. I had a golf cart full of 14 years olds smash into the side of my 1990 Ford E350 Econoline van 4 days into owning it. It is a rare gasoline color with a black stripe and its all original paint, so I was very bummed. Fix Auto took the job when most body shops wouldn’t want to touch a car over 10 years old. They did a stellar job with a very quick turn around, and they went above and beyond with the repair. They even sent me text messages along the way with pictures and updates of the progress. Hopefully I am never in this situation again but if I am I know where I’ll be bringing my business to.
They were very courteous and very professional. I asked plenty of questions and they gave me very detailed answers. Car looks brand new. 10/10 would definitely recommend.
Fix Auto did a great job with the body repairs of my vehicle. The service manager was professional and courteous. They kept me up to date with notices of the repair progress and finished the job a day earlier than promised.
Smooth and responsive team working here. Helped and kept me updated throughout the whole process. 10/10
I was sent to Fix Auto San Clemente by my insurance agent after a fender bender and they did a GREAT job on the repairs. The staff were all very courteous and knowledgable and their paint and body work were flawless. They also were very conscientious about getting the work done very quickly and I appreciated their pick-up/drop-off service. This is where I plan to go from now on and I highly recommend them.
Awesome customer service! They do a great job at keeping you informed and do great body work! I have used them twice and they will always be my go to shop. They make sure the customer is always happy!
The staff is phenomenal! Very accommodating and helpful. Special thanks to Caleb for updating me every step of the process. Did not disappoint at all. Thank you everyone!
This is the first time Ive experienced looking for a body shop for collisions and many of them was confusing and difficult to understand but this shop was the best one. I was very picky and I wanted make sure my car is good as new. I had my front bumper and side mest up. All good as new :). Im happy that I pick this business and I recommend this shop a lot. Thank you Fix Auto San Clemente Collision
Stellar service, very accommodating to a hectic military schedule. They went above and beyond what was required, and I couldn’t be happier with my car. Caleb is easygoing and made the process very simple
Customer service and repair was above and beyond what I expected! They were in constant contact with me every step of the way! Vehicle was in and out in just a week, with new hood, bumper, grill, head light, and windshield. Even got OEM parts even though insurance required aftermarket parts! Highly recommend!
Highly recommended... this shop went above and beyond. Excellent service. Thank you for a job well done!!!
Great body shop! They really went the extra mile to take care of us while we were without a car. Their team is attentive, professional and they care about their customers. 100% recommend this shop!
Car was repaired beautifully and a day early!!Extra attention to detail as I picked up the car😃Anton and company was very helpful and courteous.
I stopped by to get a quotation for reparing a minor scratch on my new Mazda CX-30. I had attempted to do the repair myself using a paint pen that I got from the dealership but the results were terrible. I was very impressed by the curtesy and honesty of the manager who took care of me. He gave me a rough estimate of costs and I told him that I did not want to spend that much for the repair. I told him that I only wished I could have done the job better myself. He really surprised me when he volunteered to try to fix it himself and proceeded get a small amount of paint in a bottle cap and a tiny paintbrush. In less than five minutes he had removed the mess I had made and proceeded to make the scratch disappear with his skilled hands. I was delighted and I asked him how much I owed him. He totally refused to accept any money and told me that customer satisfaction and a good reputation are more important to him. I will certainly go to see him if my car needs any repair in the future.
Great work. Very professional and fast turnaround!!
These guys were awesome. They got my car fixed quickly, and we’re also a quarter of the price from my first estimate. Caleb did a great job and was super professional and friendly.
Caleb was very communicative through the whole fix. I felt totally cared for. His team did fantastic work. You can’t even see that damage happened. Exquisite.
Caleb, was nothing short of amazing! He seemed to be the face of Auto Fox ... who communicated with me, gave me important updates and always made me feel as though my car was the only car they were working on. My car looks so much better than it did, I wouldn’t take my car anywhere else. If you want your car done with quality, professionalism and integrity, save your time and take it to Auto Fix.Thanks again, Caleb and to everyone who had a hand in bringing my car back to life.Christian
Professional and personable staff! All repairs were made as promised and on-time. Office and waiting area was clean and comfortable too. Hats off to Anton and his staff.😃
This place is awesome, great customer service and work.They are honest and do a great jobWould highly recommend.
With my previous experience here in the past being excellent (2015 corolla bumper), i didn’t hesitate to chose to have my car serviced here after a recent theft and vandalism( 2018 camry). Now i honestly thought my camry deserved to go the scrap yard due to the amount of vandalism, however the techs, And body men literally repaired my car back to show room condition. I am more than impressed with not only the service crew, but shop representatives Caleb and supervisor Anton who make you feel like part of the family, knowing you will be taken care of. And that’s whats important, knowing they perform quality work every single time coupled with genuine care and passion about their job. I would recommend Fix Auto to anyone, every single time.
Great place! Caleb was very helpful and was the right person to solve my problems. Skilled, quick, and very timely. If I ever have a problem and am in the area I will not hesitate to come back.
Good customer and nice works on my car rear. It looks very good and sharp. Thank you
This place is great the owner will take care of you, service and price is excellent
The man who Helped me was named Caleb. He made my car getting fixed so much easier and simpler. He seems like a hard worker who loves his job and gives it his all. Based on my experience from coming here In definitely going to recommend anyone looking for a fix to your store.
My car got wrecked by an uninsured homeless man driving an rv and Caleb was able to adjust and meet my uninsured motorist cap. The car looks amazing and staff was very professional and understanding all the way through. I Highly recommend you bring your vehicle in here if tour reading this.
I am so pleased I found this shop. I had an awful experience at another big name body shop, they were righting off my car as salvaged and I brought it to Fix Auto who went out of their way to repair it which was tricky as it was a BMW with an after market bumper package. I give them five stars across the board and enjoyed working with such friendly and professional people
I had the unpleasant experience of damaging my wifes 2-year old MB-GLA 250 and knew I would be in the dog-house if not fixing the situation pronto! My first stop for an estimate was Fix Auto San Clemente. They were located close to where I live (convenient).Caleb met me in the office and I explained the situation. He was empathetic and quickly calculated the cost and time to repair. It struck me immediately that he cared; therefore, I chose to schedule the repair right away without seeing other auto repair shops for estimates.I am so glad to have followed my instincts, as my car was finished the next day and looked perfect! My wife extremely please, as well, and could commented that the car looked just like it did when brand new (Fix Auto also detailed the car prior to pick-up).Upon picking it up; both Anton and Caleb made sure it was PERFECT!I highly recommend them !!!
Very professional and great customer service. Got my car back a lot quicker than I expected. Car was in perfect condition and very clean. So happy with their service. Would definitely recommend to everyone.
My driver side mirror was damaged by another vehicle. Didn’t think it would take very long, but Caleb and his team were able to work with me through the process. Thank you and would highly recommend
Great job! Everyone was very helpful and easy to work with. We hit a small snag on getting the job done which wasn’t their fault but they got my car back to me so I had my car over the weekend. Then Monday I was in first thing and out that afternoon. Looks perfect!
Professional, clean, friendly, honest, timely. I was so impressed by the service I got today. I will for sure come back when need be. My car looks brand new again, and the price even less than anticipated. I trust everyone here, and enjoyed interacting with the crew. Excellent service.
Unfortunately I was involved in a hit and run accident. I was referred to Fix Auto by a friend and they did an excellent job repairing my civic. Caleb assisted me with my consultation and thoroughly reviewed all my options with me. My repair was done in a timely manner and the car looks just like it did the first day I bought it. 10/10 would go to them again for auto body work.
I originally came in to get a quote to repair my vehicle. Anton was very honest and gave me a quote. I went in a few weeks later. Caleb did the work on my car. He did a fantastic job! I would absolutely recommend Fix Auto.
After my vehicle was damaged in a hit-and-run while it was parked, My insurance company, Geico, sent me to Fix Auto San Clemente. I was immediately greeted by the staff and the process of getting my vehicle into the shop for repairs was very easy. They made me feel like my hehicle and I were priority. They keep me informed about the repair process every step of the way, and I got my vehicle back on time. The quality of work that was done on my vehicle, I would have to say, was very high. My overall experience with this company was very positive and I would recommend them to anybody.
Kaleb was an excellent manager of my project. He was thorough and clear throughout the entire process. He also offered additional services that took my car to an entirely new level.I can not thank Kaleb and the Fix Auto staff enough for the beautiful job they did.Thank you!
Couldn’t be happier with my experience. Prompt and quality service. Well done guys, thank you! We can all make a difference.
I’ve had my share of scrapes, bumps, and minor accidents in my 60 years of driving, so I’ve dealt with many body shops over those years. I was steered to Fix Auto in San Clemente by my insurance agency last year and was impressed with the quality and timeliness of the work.My work truck has taken a beating over time, and I thought the slowdown in business due to the Covid 19 virus would be a great time to unload it and spruce it up. Again, I was impressed with the quality, timeliness, and pricing. These people are straight shooters.I highly recommend this company.
I was in an accident where I was side swiped so when I was looking for a body shop I came to Fix Auto and one other place for an estimate. It ended up going through the insurance but I am SO glad I chose Fix Auto! They really went above and beyond to fix my car. Everyone who works there is just extremely friendly, explains the process and is up front about pricing. I’m sure many people know taking your car to the body shop is never fun, but they honestly made the experience enjoyable. They had my car back to me in just 24 hours and the work was honestly flawless. My car had a couple small unrelated scratches and they even fixed those small spots. My car was returned super clean, and honestly I felt like I was driving a brand new car. Cannot thank them enough for the quick turn around, and great work. If my car ever needs body work in the future, this will be where I’ll be taking it!
Thank you so much! Caleb was awesome from drop off to pick up. We appreciate you and look forward to referring people your way.
New bumper installed.
They did an awesome job and the staff was very friendly. They kept you informed every step of the way.
Great experience. Caleb was super accommodating and thorough.
This place was the best experience
I had an unfortunate experience with my wife’s car - someone backed into her, refused to stay for the police, and later backed out of a deal she had made to pay a price 25% cheaper than HER mechanic had quoted. FIX AUTOMOTIVE not only fixed the original damage (they fixed it using a dent wizard - not perfect, but acceptable) PLUS they fixed a scratch that had been on the car previously - for $800 vs. the other guy’s $1200 bid. These guys are my new heroes. Sadly, the woman who hit us reneged on her deal to pay, claiming that, because I had chosen a way to use the money advantageously, she refused to pay more than $200. FIX handled their work beautifully, however, bringing the price down to $746. I would definitely use them again.
Very good customer service
Went above and beyond to provide extraordinary customer care polishing both the inside and outside of the vehicle, to answering any questions I had about the work done or other regarding maintenance of the vehicle.
They did an extremely phenomenal Job on my 2016 Ford Mustang and they were all very customer friendly totally recommend this place if you ever need a job done to your car!
Great service. They did an amazing job fixing my car, the communication was great and they were very cost conscious. Will definitely recommend them!
We took my car here after an accident for repairs. The damage was extensive and Caleb did a thorough job in estimating the repairs. I feel comfortable in working with them.
First class operation. Owner seems to run a thight ship with great costumer service.
Great experience. Caleb was amazing, always updating me about the progress on my car and in the end one happy customer.
Caleb helped me and he was definitely courteous and kind and went the extra mile to get my Dodge Charger back to me ASAP the whole fix auto team were very nice as well!!! Definitely the best experience I had with auto shops especially considering I had an accident and he took care of it right away!!
Great service. Thank you very much.
Great service! Caleb was awesome! Thanks for taking care of the details!
The entire team at Fix Auto are professional and fantastic to work with.
Caleb and the team at Fix Auto were very professional, they fixed our car quickly and allowed us to leave the rental there when we picked up our car which was very convenient and a service you don’t experience every day.
Super professional staff. Vehicle was completed earlier than expected and definitely surpassed my expectations on quality.
Was amazed at the level of service and attention to detail. I would give Fix business for all my auto body needs.
DishonestMy advice to anybody who is sent to these crooks by Nationwide, get EVERYTHING they are going to do in writing, BEFORE you leave your vehicle with them.
Professional, prompt and went the extra mile. Great people to work with.
Did a very good job and reasonably priced and honest
Great service and fixed my car quickly!
Excellent care workmanship and customer service
Brought my 2014 Explorer in to evaluate a steering problem. Walter and his team have discovered the problem that four other shops, including 2 ford dealers missed. My frame is out of calibration from a previous wreck that was not properly repaired. Im bringing it back next week and think that Ill be well satisfied. Job well done Team FIX!!
I have to take my car back tomorrow since they messed up my door. I hope I dont have to deal with the manager who acts like a car salesman. Trying to sell me unnecessary items.Carlos is a cool guy though. He is a good example of how the manager/owner should act towards customers
Best service Ive ever gotten
Just the best all around.
Excellent communication and service on top of a high quality job. Cannot even tell anything happened. Keep up the great work!
Goes above and beyond. Caleb is the man!
Great service! I would use them again if needed!
Great experience!