David is a godsend. He and Mobile Fix are literally the best. He is honest, generous, speedy, does great work, and saves me money. Super responsive over the phone and over text. Reliable. I trust him. And hes a great source of advice. I have been going to him for emergency repairs on my phones for over ten years. Every time my iPhone or tablet breaks, he is super responsive, will do the work as quickly as he can and work with your schedule, and the work is exceptionally high quality. I always leave feeling like I am lucky - my stuff is fixed, I saved money, its done on time, and I can get on with my life. THANK YOU.
My phone was covered in cracks but otherwise functional. After it took a dip at the beach, I wasnt sure Id be able to get my data. Saltwater, boot loops, the whole thing. They were able to properly diagnose the issue and salvage all the data from my phone (photos, texts, etc.) to port into the new one. Im happy with their work and would go to them again.
Had a cracked back glass on my iPhone X. Came here after seeing that Apple would charge $500+. Now my phone is good as new, and I only paid half of what Apple would have charged me. Would definitely recommend coming here. He even hooked up with a glass protector and a case.
Evan is always responsive and has always helped me quickly. Evan and team Jane repaired several of my devices. Really appreciate it.
IPhone 11 Pro was water damaged. Too and bottom volume does it work They fixed it right away. And add additional features for me to navigate so I can use that feature which apple unable to help ! Also Replaced the screen for the iPhone was quick and fast got a otter box case also to protect it nice job good business highly recommended than apple store
I had been putting off changing my phone screen for a while but I had some time on my hands while waiting for San tung.Process was quick and easy and professionally done. Price was reasonable and would gladly take my other devices here if I have any screen problems in the future.The associate that helped me was a really cool dude with business acumen and very knowledgeable.
I called several places to get quotes for my XS Max screen replacement, most were so rude and then I called Mobile Fix SF and got David. He was so nice, pleasant and professional. He answered all my questions and even educated on why pricing is a range. I felt so comfortable that I decided to do business with him. I booked an appointment and when I arrived. David was so pleasant and took Covid precautions. David wasn’t salesy at. He took the time to educate me on the differences between aftermarket screen and OEM and allowed me to make the comfortable decision for me. The whole experience from A to Z was world class. I would highly recommend Mobile Fix SF highly.
At Mobile Fix they make the process simple and quick, even during these times. I called got an appointment to replace my cracked screen, when I arrived they turned it around in under a half-hour. As like most of us, my phone is important to all aspects of life. Extremely knowledgeable former Apple employees that know mobile technology inside and out. Highly recommend!
Great service - honest and quick. Very knowledgeable and experienced, definitely knows what he is doing and will give you a fair and detailed assessment of the problem and realistic expectations of the repair (time, cost, and results). Id definitely bring him any device not covered by the manufacturers warranty.
Ipad Air Gen2 needed charge port replacement. Mobile Fix offered to fix when competitors told me couldnt be done. David gives great customer service: friendly, efficient, honest, and informative. Tested battery and changed port for $165 cash (Sept 2021). Also got a new OEM charge cable for the tablet at fair price and saved my self the trouble of hunting one down. Made an appointment to drop off, and next day tablet was ready for pickup. Mobile Fix seems very busy these days, and with Davids service I can see why. I recommend highly! Thanks, David!
I was having camera and audio problems on my iphone 7. They gave me a free estimate. They swapped out the part in 20 minutes. Camera worked, but audio was still not working. They said the problem was with the audio chip and it wasnt worth fixing. Did not charge me for the part they replaced which did fix the camera (I offered to pay at least half and they said dont worry about it).Very helpful and fair.
David from Mobile Fix has helped me numerous times. He has extensive knowledge of Apple products, is professional, has reasonable prices, often same day service, plus he always has good tips. I highly recommend Mobile Fix and supporting local business!
IPhone screen fixed, excellent value! Super cheap and super fast, David is always friendly and give you good deals
Had my phone repaired about a week ago and the screen was really busted up. They helped fix my phone under an hour and gave me some really great deals including an otter box case. Really great service and I would come here every time I have problems with my phone.
I could not be happier with Davids services and I highly recommend. My phone screen was highly dysfunctional and my phone model was rare, and after investigating many different repair shops, this was one of the few willing to do the job. My phone works like new and hasnt given me any issue since.
David has always been super great and super honest. He lays out your options, then you canchoose. I came to him 7 years ago when I had a cracked laptop screen and cracked phone screen. Professional service then. Professional service now. This time it was just for cords and chargers and a new case. But he advises you on which accessories to use and which not, and on what to look out for in the internal workings of your phone. A helpful education. I would recommend his shop for whatever needs you may have. ***** stars!
They were very helpful and quick to fix my two kids cell phones. They helped me make a better decision for protective cases than I would have otherwise made.
Im so glad I went to Mobile Fix for my phones screen repair. Dave and team were friendly, professional, honest, and above all, quick and effective with their work. My phone needed parts shipped in and Dave overnighted them so that he could get working on my phone ASAP and finished it in literally a day and a half! I thought my phone was beyond saving. Dave even restored the original purple backing to my phone, when I didnt think itd be possible. I cant say enough good things about this place!
Great service- he was very knowledgeable and attentive to detail. Would recommend to anyone who needs mobile device repair!
David is efficient and went above and beyond to provide a solid repair to my phone! Really appreciate it!
Amazing quality service! Was very informative, fast, and friendly. Gave me 2 free tempered glass screen protectors (pro glass - top Market). Definitely my new go-to guy
I highly recommend Mobile Fix. My iPhone needed a new battery and charging port and the service was completed within an hour. They even replaced the cracked screen free of charge! Evan was extremely friendly and gave me great advice on how to protect my phone in the future!
I cracked my iPad glass and David checked me in at the very last minute and was able to repair my iPad in one hour. Such great customer service, knowledgeable,very friendly and they have they cutest dog named Bobo. Two paws up !!
From fixing a MacBook Pro to repairing a cracked iPhone screen, these are my go-to guys for all things tech repair and advice. Their turnaround is fast, their prices are fantastic, and last time I checked no one in the city can beat them. Check out their very reasonably priced refurbished phones too. Im lucky to have this great family-owned shop nearby, but theyre worth a drive across town. Be sure to say hi to Bobo, their sweet little dog who sits happily in her chair, surveying the scene.
I dropped off two ipads with cracked screens at 2:00 on a friday afternoon. i got them both back good as new at 630! the newer one even got a screen protector and a cool blue and gold otterbox case that matches my truck!david is a stud, his time estimate was accurate down to the minute and his prices are fair and reasonable and he supports his family. he does such a good job it makes me want to break more stuff!
The back glass of my iPhone X broke and they fixed in two hours on a Sunday! I also got an extra glass protector for free. Happy with the results, thank you!
I recently went to Mobile Fix to seek help with fixing my old iPad mini 2 that I had for a long time that was broken and could no longer turn on no matter what I did.During this process, they were very professional, giving me advice on what I should do as well as laying out the options out for me. They even gave me their phone number and responded in a matter of minutes if not seconds each time I had a question about the process which was very reassuring.They would rather I have a good experience and get a good deal than to make money off me as they recommended that I should just buy a new iPad mini elsewhere than to keep the old one that had a shorter life span. They were very understanding of my situation and even helped me transfer the data from my old broken iPad mini 2 to my new iPad mini for free even though usually, it would cost $50 for a data transfer instead of having me pay them $150 to fix my old iPad mini 2.They were very thorough with everything they did and even helped me search online for good deals on new iPads to save me some money. They were able to help me save $85 on a good deal online.Overall, I would describe this experience as very pleasant and if I ever have any trouble with my future electronic devices, I know who I can turn to.
My phone screen was shattered and stopped working. They looked at it and informed me that the person who had previously fixed my screen did a really poor job. I dropped it off and 30 minutes later I had a perfectly functioning iPhone. They restored the function of the flashlight and camera buttons on the lock screen (which stopped working after a previous repair done elsewhere) AND added a protective screen free of charge. My phone screen works sooo much better now. Ridiculously fast and high quality!!!
Otter case to protect my phoneRuns fasterExcellent serviceHighly recommended
Ive been using Mobile Fix for a couple of years now. I highly recommend them. What has me the most impressed with them is that they always error to the side of the customer whenever there is an issue. Phones break. Sometimes they break again but these guys stand by their work and then some. Awesome family owned business!
Great prices! Really nice guy!Super fast only took 30 minutes
Great prices and even better customer service. I asked him for help with two of my Iphones and I have no problems with my devices since. He does his work very quickly too! I would recommend him to everyone.
Cracked screen, fixed it in 15minutes. very nice and polite. 10/10 would recommend
Mac book air fixed in a week working better than brand new!! Even threw on a free screen protector for my phone. Good fast service these guys are legit.
MacBook Air went into water couple days ago and brought it over to mobile fix in 1099 Irving st saw the reviews that the Apple technician can fix water damage MacBooks ! They fixed it with 2 days and gave me a huge discounted to fix that way cheaper than Apple store ! I recommend and also prove that they are able to fix it well they fixed mine MacBook with all my data is inside for school
I needed a new battery and charging port, gave me a great deal, quick service, and a free charging cable too!
Dave and Evan at Mobile Fix on Irving are heroes to many of us customers especially during Covoid when repairs were hard to come by from trusted neighborhood businesses. We have IPhones, Ipad, a Dell computer, back up drives, and portable chargers. And we are in our 70s. Dave saved one phone, replaced batteries in both, replaced broken screens, trouble shot mysteries with the new Dell, and taught us which chargers and blocks could be frying our IOS devices. Not only that he and Evan did ten years of back up on an ancient Mac, speeded up my old Ipad, and walked me through how to negotiate the best deal with Verizon on a replacement for an Iphone that had completely lost its speaker. He also taught me how to navigate the billing from Verizon which is very tricky by the way. We not only recommend this business we rely on them and tell all our neighbors to go to their team. They speak Cantonese and English both fluently, and they welcome walk by inquiries. Wonderful
David was very helpful with fixing my iPhone for a great deal!
This place is so amazing. You can tell they really care about the people they serve and want only the best for their customers! David is so thorough and considerate when talking with you through your options for repair. And it is SO fast! Same day repair for my cracked iPad screen.I will always recommend this place to anyone who needs repair work done for electronics.
David was very helpful and efficient with fixing my front camera and my whole front screen. He was quick to pick up the phone and explicitly explain details and issues of the phone. I will definitely return and refer my friends to come get their devices fixed at WeFixIt. Highly recommend!!
Mobile fix was so honest and efficient in fixing my iPad Pro 12.9 in. I appreciated his fast responses through texts and calls and even telling me which case to get! I will be recommending all my friends here.
They repaired the plug on my Samsung Galaxy s10e. They were very professional, honest, and easy to do business with.They are also very knowledgeable on all types of phones and tablets I could tell from all of the other customers that were leaving their devices to be fixed. My phone is now working like new after it was repaired. I highly recommend this organization if you need to repair any of your electronics.
I accidentally dropped my wife’s phone cracked the screen, broke the camera. I was gonna get a new phone so coming here they were able to swap some of my parts between my phones and save me a ton of money! Really helpful, cares a lot about saving you money. Went above and beyond to help me.
Gave me a free phone case and free screen protector along with fixing the case. Super quick and easy fix only took 30 minutes to get everything fixed. Good fair prices for original screen and would 100 percent recommend coming here to get your phone screen fixed. Also gave us a free cleaning when where was water which usually cost 78 dollars.
David is a true businessman; from start to finish, I feltlike my phone was under the best possible care. He saved me $$$ by restoring glory to my old iPhone X, and even threw in a case!His rates are fair, he is completely transparent about how the repairs work, and, they are extremely fast!
Do you need a miracle??? This place is for you. I spilled boiling hot coffee on my Iphone XS Max and within minutes my phone was unresponsive. I naturally hadnt backed up my phone in years and thought I was doomed to have lost years of memories. But they were able to do the impossible and save all my data from my dead phone, so that I was able to back it up and transfer it to my new phone! If youre panicking thinking all hope is lost, try this place out because Ive never been able to rescue data from a liquid damaged device. And they do it all quickly and at a reasonable price! If I ever break any other devices, Ill come here first.
Irving Pet Hospital has been my vet for 10 years. They are reliable, on time, and friendly. Dr Fong is an outstanding, thorough vet with a great demeanor. As a plus, I never find it difficult to find parking. I would absolutely recommend Irving Pet Hospital
Davids team repaired my iPads cracked screen - he was very responsive and professional
I have had these guys working on my laptop pc. Every time the work turns out great. High quality for a low price.
David was so wonderful! They came to my house, collected three devices for fixing and had them done by the next day. They gave me a great price and fixed an ipad mini, iphone & a samsung s9! Highly recommend :)
Fantastic iPhone repair. Very nice and honest.
I had an issue with the screen on iPhone XS. It appears there is an known issue with the screen with iPhone XS. Got an appointment that very same day when i inquired and got it fixed (replaced) within 45 minutes. There was a slight touch sensitivity issue when i got the phone back. Tested it for a day or two so i took it back. They honored their work and fixed it and replaced the screen right away, no hassle, no questions asked. David was great to work with, he stands by his work. if youre experiencing phone issue and youre out of manufacturer warranty period and need it fixed, i definitely recommend this place. Great price, great service and they stand by their work.
Thank you David for doing such a speedy job! A neighborhood repair shop that helped replace my iphone Xs rear glass panel. Apparently i did a doozy to the glass and rather than buy a new phone i decided to try and repair it. That was the best decision i made because David was able to fix my phone faster than i thought it would take and he provided me with updates along the way. He finished before the promised time and was sensitive to the fact that i probably needed my phone sooner rather than later. He gave me some helpful tips so that i would avoid a repeat visit! Id refer my friends to Mobile Fix, they know what theyre doing!
Ive been bringing my phones to MOBILE FIX for a few years now. Mostly replacing batteries or a cracked screen. Most recently I had a problem with the logic board which David was able to identify. As a quick fix he offered to sell me a used but more current iPhone than the one I have been using. I got a great newer iPhone which Im thrilled to have. Id much rather give a small business like MOBILE FIX my $ too as opposed to Apple. Thanks so much!
Great quick service.
They change the phone screen realy fast and the guy is super cool they have a great knowlage on there products aswell
The charging port on my iPhone wasnt working and said they could fix it within 1 hour! This was great, but unfortunately I had to return to work (was going to get off after their closing hours) and they were kind enough to offer that I could meet them at their home to pick it up! They were very accommodating and if you ever break your phone I highly recommend coming here.Also, the buzzer/vibrator wasnt working and he fixed it for free too! Great business and great people.
Great service and super quick fix!! Replaced my super damaged iPhone X screen in ~20 mins. Highly recommend!
This is the best place to get your phone repaired. The staff here is so professional and respond quick. They have fixed all my problems and their price and quality you cannot beat. I have been coming here for 8 years and I am always pleased. David and Evan are the best!! They can solve any problem with your phone so rest assure!
QUALITY FIX AT REASONABLE PRICE!! I spent more time on the phone with Apple support to create a service ticket than it took for them to fix 2 ipads....no exaggeration! They replaced my screen on iPad air2 and got into my iPad mini4 that I was locked out of in less than 3 hours from drop off to pick up.... and was over $100 cheaper than Apple, without having to deal with best buy or sending it in(all apples stores in bay area are closed in the pandemic) . Will definitely be back when I need another service. Highly recommend!!
Evan was very responsive in making an appointment, even texted when an earlier slot opened up. Repair of my lightning port was quick, and he changed the cracked glass and added a screen protection free of charge.I will definitely recommend his business to my friends.
I shattered my phone screen about two weeks ago and called Mobile Fix to see what they could do, and I was able to get an appointment in ~30 minutes. I was given a free diagnostics on my phone, and the owner walked me through all the possible options to fix my phone (various screens, warranties, etc.) to find the one that would be best for me. It took literally 30 minutes to fix my phone -- I barely had enough time to order and eat a sandwich before getting the call to come pick my phone up. Impeccable customer service and and an overall great experience. 10/10 would recommend to anyone needing a phone repair!
Mobile Fix. Life savers really. Fixed more phones then Ive seen new ones sold.Im a tech guy as in I love new technology. But this leads to dumb things, like buying exotic phones that are impossible to replace or get repaired.Enter mobile Fix. I got a replacement screen for my Xaiomi mi note 10 that I destroyed at work. Like ruined the screen, cracked and unusable. When I brought it to them at Mobile Fix they immediately suggested I save my money and get a different screen. The told me it would break again if I used it and they didnt want to waste my money or time. They gave me all the info to get the correct parts. Within two weeks I had the new part with the correct fitting. I know how much of a pain this phone is to repair but they were cool with the challenge. It took their tech two hours because of how delicate it was and they didnt charge me extra.These guys make manufacturers and other repair stores look like a joke. Im just a dude that likes phones. Im also a dude that breaks them and for that I thank mobile Fix. In the several times Ive been there Ive seen them repair hundreds of phones. IPhones, pixels, Samsung, you name it. Give these guys a shot and support local solid business.
Fixed my phones within 30 mins. Reasonable price and friendly service. Saved me a ton of $$$
I have had to go to multiple iPhones repaired due to cracked screens and or batteries, they have provided very quick service, fair pricing and if I had a problem, I could come back and get it fixed within the 90 day warranty period for free! I give them 5 stars and gladly recommend them for your iPhone, iPad and computer repairs, Nathan M in the sunset
They made me wont to end my life they program the slots to stop independently regardless if you hit the button to stop it most of the time can someone help me sue please class action law suit
I had an amazing experience. I broke my phone and needed it repaired quickly for work, and they were able to get everything done by the time I went grocery shopping and returned. Took the time to explain everything thoroughly and communicate my different options. Definitely will be returning if I ever need assistance again!
Fixed my screen in less than 30 minutes and gave my half off for another issue. Would highly recommend!
I use my laptop for absolutely everything in my professional and personal life, and Im in the middle of teaching college classes remotely, and applying for jobs, so when two of the keys on my keyboarded started sticking to the point where I couldnt use them, I needed to get the problem fixed quickly and without risking anything else going wrong with my computer. I had tried to get into the Apple Genius bar but they didnt have appointments for at least a week out, so I opted to try MobileFix since they were close to my house. Honestly, I was hesitant to go anywhere other than Apple, but Im grateful I did. These guys offered me the option of trying to clean the keys, but if that didnt work, theyd have to replace the entire keyboard - a much bigger expense. They cleaned the keys first and the problem was only part way solved and I wasnt happy with some of how it was handled at first. They then offered to replace the entire keyboard, only charging me for parts. After the keyboard arrived I dropped my laptop off and they had it completely fixed within a few hours. These guys are really wonderful with customer service, and they will go out of their way to make sure youre happy with their work. Thank you MobileFix.
Came in with water damaged tablet. 165.00 dollars later the tablet boots up but the screen doesnt work right. 2 Stars because the guy is nice and the dog is great. Very unhappy!
Works great! Free screen protector to write this review
I went in last week because i cracked the screen of my iphone 7. my friend recommended this place and i can see why. they were able to replace my screen within half an hour and even gave me a free screen protector. super nice and helpful, would definitely come again if i have any problems!!
What a wonderful place! Excellent, speedy, specialized service!! Totally coming back for any electronic repair needs!!!
Thank you David for all the help. Very honest, good folks and helped me replace my grandmas iPad screen. Next week I came back and got my whole back of my phone replaced. Looks brand new! Appreciate all your help!!
David & Evan will take care of all your mobile devices repairs with great care & expertise. They were able to replace my broken glass screen in just around an hour or more. My Samsung 9S+ now looks like new. They also provided me a free glass screen protector. Very satisfied with their great service & helpfulness.
Bought a new battery for my Pixel 3XL and needed help installing it. These guys did it very quickly and professionally.
They were extremely helpful! My phone screen cracked totally and I thought my phone was done for. They replaced the screen in like 30 min and it looks as good as new! Would highly highly recommend
Girl put on my screen protector for my new phone very easily. Nice place!
Fixed my broken iPhone XS back for $165. Apple quoted me $650. Fast service, and had very good safety measures. No doubt they are deeply experienced with these repairs. He showed me literally boxes of broken phones that he was recycling.I wont pay for AppleCare ever again. 10/10 would use again.
Im from out of town and called for information. They were easy to find and so helpful. My phone was unlocked within a few hours and finally I can use it again!!!
That is the last time I will ever make an appointment at Apples Genius Bar to try to fix a problem, especially if theyre going to try to charge me $300+!! I took my iPhone 6 here today because it was having issues charging. They were able to diagnose and fix my iPhone in ~15 minutes at a fraction of what I would pay at Apple -- AND they cleaned my microphone at no additional cost. Much much cheaper than I had expected walking in. Super fast. If youre having a problem with your device, definitely go here! Highly recommended.
Bro came to me within 20 mins and fixed it in 10. Great price and they come to you. Really appreciate your guys service and the quality of the repair. Check them out!!
Excellent service at a fair price. I will definitely patronize again as needed.
Great service in very quickly addressing my problem. IPhone was on infinite reboot. Had to replace storage chip and got it done next day and that was on a weekend. Thanks David and Evan for the great job! Great communication too!
I read reviews before taking my sons burned-out iphone 7 here for repair, and wasnt disappointed. Dave and his team repaired the phone fast, explained how to prevent a reoccurrence of the same problem, and checked out cables, chargers etc to see they werent adding to the problem. I learned something, our equipment is now safe and usable, and we know where to go for all our future phone repairs :)
Best service ever, fixed my phone, it cracked again and they fixed free of charge. Would go back!!
Solid, reliable, and quick service. Most fixes are done within thirty minutes and we even received a screen protector for free as a bonus.I have had two repairs done here, and in the future Ill be bringing my other iDevices in for servicing. I just hope their landlords dont jack up their rent because businesses this reliable are hard to find anywhere.
Amazing service!!! A++ super attentive and professional. Highly recommend this place. Very friendly service.
Came in for an iPhone screen repair a few weeks ago. It was cheaper than I expected and the guy working was super friendly and gave me some phone care tips. The whole thing was done in less than an hour. Will definitely be coming back
Quick and quality screen repair for my Google pixel 2! Just a standard repair, but there were no hiccups, handed in the phone and within 2 hours it was fine - all done on a Sunday.
David and the mobile fix team are awesome! They are fast, friendly, and will always find the most affordable way to get your phone/computer back to new condition. I trust them with my repair needs every time
Offered diagnostic service included in repair price, suggestions on how to prevent problems from recurring. Quality service, pay in cash!
My experience was so positive that I wish Id broken another screen to have repaired. The turnaround time was about 3-4 hours. Since Id dropped off my computer towards the end of the workday, they were able to deliver the repaired computer right to my doorstep. It is an impressive business, theyre quite the entrepreneurs.
Had a cracked screen on an old iphone 6. I purchased a replacement screen off of amazon and realized that I was out of my element. I brought in the parts and they were more than happy to use the parts I brought in and only charged for the labor. I had also brought in my macbook with a faulty shift key. They were able to fix the shift key and not replace the entire board. Very friendly and efficient. Would def recommend them.
Great fast service. Very reliable. Have had battery and screen replacelemt here and my phone is like new!
They didn’t just fix my phone to brand new status. They made the whole experience super convenient and enjoyable. The family working here are experts in both technology and warm friendship. Hopefully I don’t break or crack anymore tech, but if so, I’m definitely coming back to Mobile Fix on Irving!
I just wanted to share my experience that I had with people who had the same situation with me maybe you will be lucky enough like me if you have read this ! I had my iPhone X dropped in water and also my front screen was heavy cracked, I was freak out that all my data is going to be lost since I didn’t back up it recently and the phone would not turn on ! I went to the apple store at Stonestown right away and the apple genius the iPhone X wouldn’t Able to work and they wanted $550 to replace another one without all of my DATA! No thanks so I look up google trying to find a best place that really can fix my iPhone with all my stuff in it, I call these guys up at mobile fix and scheduled an appointment with them and within an hour my iPhone was back into a new iPhone with a new screen with all my DATA in it! I would recommend these guy since they have worked in apple before so I guess that’s why they were able to fix my iPhone and I really really thank them to save my iPhone and I would recommend all my friends to your iPhone repair shop from now on !
Awesome service! Very fast and efficient! Would recommend to anyone! iPhone 7 was heavy damage and the phone was busted and won’t turn on and light up ! They were able to fix it way cheaper than Apple store and Apple store refused to fix it at that kind of rate ! I honestly recommend everyone to go over if your IPhone wouldn’t work they guaranteed thy can fix it thanks much
Had gone to these professional mobile fix phone place on 12th Irving at couple times and all phones and my iPod and iPad were fixed successful in a fast time manner! These guys knows exactly what they are doing right away! I have deal with Apple care support for hours and they left me empty and erase all of my data! They were able to fix a very damaged apple iPhone with my data and also they were able to fix and replace with a higher GB IPHONE AND IPAD FOR ME! That is the true experiences I had with these guys and most of the time they are very busy fixing things but the time is super fast! I would recommend them for sure if you have apple products that needed to be fixed since they have all the experiences to fix it