Deep had wonderful customer service! He was the only one in there this morning and there was five of us . I couldn’t believe, he delegated wonderfully. We all had time constraints and he was so professional and got us all new phones so quickly! If I need to return to a Verizon in SF and I will return to the spot.

DELLA is an absolute queen!!! I came into this verizon location today and my life was in shambles. The screen on my phone had stopped responding and I did not know my apple id information. Della was extremely compassionate, patient, and helpful. I am so impressed at her ability to multitask with different customers while remaining poised and professional the entire time, even though I noticed other customers were not being particularly pleasant towards her. I have a new phone being sent to me with all of my content being transferred over. Literally all of my problems were solved by Della. If there werent a pandemic I would have given her a huge hug at the end! I will continue to come to this location for all of my phone needs as well as recommend this location to my community! Thanks again, Della!

The employees were very friendly and helpful.Daria transferred all my information, helped me pick my case, and got all the necessary accessories. I enjoyed our conversation while the transfer took place and the savings I received. I would recommend this location to all my friends.

Do not waste your time. I placed an online order for pickup here through Verizon, I was supposed to be able to pick it up the next day. Showed up during business hours to see the store closed and a be back in 10min sign on the door. Waited for over an hour while trying to contact the store and the main Victra customer service number. Finally, one of the employees showed up for their shift and informed us that no one had showed up this morning and that it has been an ongoing problem. When he finally was able to look up my order, he was able to see it but was not able to finish the transaction without a manager (mind you, I had already paid online and had the receipt). I then proceeded to call the store over the course of two days to figure out what the problem was. No one answered the phone. Now Im wasting even more time on the phone with Verizon just trying to get the order cancelled and reordered. If I could give them a zero I would. Their only redeeming quality was the guy who actually did show up to work was a nice kid.

Brandon was short handed. He had four customers in front of him. The guy never panicked. He took care of everyone and have the entire store laughing with my help. J/k. He did have a great personality so it was worth the wait. Made you feel comfortable. I highly recommend this store.

I’ve never felt taken care of at a standard cellular provider store. But at Victra, specifically being taken care of by Branden, I felt so supported...and delighted. He made the process so easy, he followed up and checked in, he was extremely professional, and he made me feel important. Branden’s level of customer service is unlike any I’ve seen. Truly. We became pals even! Victra and Verizon couldn’t be luckier to have him. I’m a Victra customer for life - at this point I won’t go to anyone else. Thanks for everything!

I ordered an iPhone from the Verizon website for pick-up. The app said dont come in until the store sends you a message to pick it up. Five days later, Verizon sends me a notification that they canceled the order since no one picked it up. I spoke to Verizon support, and they said that the store canceled my order for reasons unknown and never updated the app. Unfortunately, I could not give my daughter the phone for Christmas. It ended up costing us about $500 more to get the same phone again because the transaction was reversed, and the promotion is no longer available. OH-YEAH, and 2 hours on the phone with Verizon. Thats hella shady. Thanks, Victra - I never had much faith in your stores in the first place, but you better believe I wont ever do business with your chain now.I wish that I had looked at your reviews before selecting this location as a pick-up spot. Cant help but think that the reason they canceled the order was to sell the phone to a walk-in customer for a higher spiff payout.How a third-party retailer can void a transaction that I made with Verizon and decide that nope, youre not buying this at all from Verizon is beyond me.

Really amazing service. My old iPhone died and it was challenging to get the new phone all hooked up but they were so helpful every step of the way and were super friendly and knowledgeable. Thank you!!!

Branden was extremely helpful and kind. Excellent customer service while playing that good vibe music, made me feel comfortable like I was making the right choice in coming in to buy a phone and set up a plan. I left very much excited to use my new phone. Thanks again Branden and congratulations to you and your wife on bringing another beautiful life into this world(: -Ziggy

Wow, the experience that I had at this store was nothing short of AMAZING. If you do go here, hope and pray Branden is there because you will not be disappointed! He listens to the needs of his customers, had a wonderful personality and GREAT customer service. Hands down, 10/10 experience. THANK YOU BRANDEN!

They’re a retailer so heads up. I got charged a fee because they “set up my phone” even though it was stuff, I was told after, I could’ve done online. Other than that, service fine

Michael was very awesome with meeting my needs . He explained why i was having a problem and how i could fix it. I was able to buy the additional memory i needed.I was a walk in customer, Michael was sensitive enough to listen to why i was there and take care of me before his next appt

Came in to fix multiple problems with my new phone and upgrade, and Dela was absolutely amazing helping me out. She was able to multitask with me and other customers, while trying out multiple methods to fix my problem. We got it done. 10/10 would recommend.

Della was greatShe encounter issues w my account and she spent 2 hours fixing itThanks You for your help

Horrible. No one to attend to my needs. Totally ridiculous.

Given the necessary safety measures due to COVID-19, there was only one person working at the store. He was really working hard to make sure every customer had their questions thoroughly answered and products purchased as quickly as possible. Despite the long wait (which wasn’t his fault), I and many other customers left very happy because of Branden.I will definitely return for anything I need with my phone... but I doubt that will happen for a while since he set me up for success!

Della was very helpful and knowledgeable. Professional and courteous. Quick fast service!

I had a great experience at Victra with Michael providing outstanding service.10 out of 10 customer service. I ordered my new phone online, arranged for pick up, was contacted quickly and then headed home with my phone in hand ready to go in a little over 2 hours...from start to finish.

Had a very smooth experience with Krishneil. He did a great job answering the questions I had. Overall great buying experience.

Della was amazing - patient, knowledgeable, efficient - made the whole process so fast and easy.

Claudio is the best employee in this office! Thank you very much for his help!!!

Preorder new service and devices. A month later, just to find out someone in some backwoods part of the us recently open an account under my SSN within the same time period. No explanation to what have happened and my ID simultaneously ended up missing. No implication; rather an inférence of a plausible correlation; left in a state of ambiguity. Major lost in confidence!

Krish was very accommodating and professional in helping my change between providers. An exemplary and helpful employee. Will be returning for all my future business.

Our experience with Brandon at Victra/Verizon was successful, and productive. This is evidence of a capable team and organization. Keep up the good work.

Krishna was so very helpful with ordering my phone and setting my phone up as well. He explained all the details and i was on my merry way in a short time.

Great service! Brandon was professional, proficient in phone upgrade process and easy to talk to.

Amazing customer service! Brenden went above and beyond to with my new phone setup. Theyll be my first stop every time.

Claudio was super friendly and helpful and went out of his way to assist me. ☺️

Michael and Brendan were phenomenal. Great experience and they were serious and seriously considerate about covid-19 sanitation!

Very friendly, do their job quickly and accurately. thanks 😊

I went into the Geary location yesterday and a guy named Krishneil(sorry if spelled wrong) helped me. He was very friendly and knowledgeable about the phones and seevice and seemed genuinely happy to help me. It appeared that way with the customer in front of me too. Hes a great asset to the company.I usually go to the main store on Market street where everyone acts like robots and not friendly at all, so this was a pleasant surprise.

DO NOT GO THERE! its not authorized dealer! Zero stars straight, disrespectful staff, first refused to talk and answer any questions, rude to customers whatsoever, there was old couple waiting in the line for 2 hours just to pay the bill, staff refused to talk bcz they were old & couldnt explain their problem in english, and they were waiting outside not knowing what to do!!! Store manager said that he is the boss and he doesnt care, if we dont want to wait for HOURS we can go to corporate hq at market st. or to Lombard st office. Is this place a joke? (My line was suspended due to the glitch/bug in the Verizon app, when I tried to suspend different line, so I couldnt use any cellular network and data, otherwise I could call customer service and ask to restore my line)

Online phone upgrade. Ordered for pickup. In and out in 2 minutes

Nice place to pay your phone bill

Branden helped me out and was attentive and informed me well.

The customer service I received from Krisneil and Brandon deserve more than five stars. They were an outstanding group of kind and humorous guys. I arrived on a Friday, 30 minutes before closing, and instead of turning out, they welcomed me with open arms and a smile. Krisneil hooked me up with an upgrade, after six years with the same phone-- an iPhone 6s. Also, Krisneil was very polite, kind, and picked out all the best options for my phone and accessories, making my experience exceptional. I like to thank the guys (Krisneil, Brandon, and Michael) for their fun, lively, and thoughtful help. It was one of a kind party in the USA!!

Krish is the best!! Really helpful and speedy!

Isaak! He is the best! Multitasking guy! I came there on Sunday. I just switched at&t to Verizon! After being with at&t for 20 years I decided to switch because at&t has the worse customer service ever!!! Very bad! I am so glad that I switched to Verizon! Isaak was the only guy that day working at the store! He was quite busy but he managed to help a few customers at the same time! Thank you Issak! Good job!

Best staff ever. Remained professional, inviting, friendly, Greeted and took great care of me despite the heat(their AC down). I propose Krishneil receives the compensation he deserves! Thank you

I was very stressed about my glitchy iPhone. Krishneil was able to assess the problem and offered me several options to fix the situation. I ultimately got an upgraded phone, but ended up paying a few dollars less a month. He helped me transfer the data and walked me through the initial set up and got me to register my pure gear screen protector before I left the store. It was really great customer service and I so appreciated all the support. I will definitely be referring friends to this store.

Even with the virus it was basically a good visit and I had problems checking in because my phone had trouble which was fixed while I was there

Jimmy Lee did a superb job of helping two elderly people replace a lost phone, consolidate an AT&T line with a Verizon line, and discontinue service on another device that was no longer being used. It was a very complicated set of transactions that took two hours. Throughout, Jimmy was very clear about what he was doing, and why, and explaining any difficulties he was having along the way. Kudos to a job well done!

Non-authorized dealer. Pushy salesperson sold us product that was not a deal and would not allow a return.

I cannot say enough about the excellent quality of customer care I have received here. These guys are the most knowledgeable and patient, will get you the best deals on new phones and warranties, and just a pleasure to do business with.My phone was acting up while I was out of state. Ben was able to spend time to troubleshoot with me on the phone and when that didnt work, he quickly mailed me a new phone. Ben called me the day I got it, walked me through all the steps in getting set up and also erasing my old phone.I didnt even mind being placed on hold because they have beautiful piano music!

All that I need to say is: JIMMYHe is the man. He genuinely wants to help you out as best as possible. Thats it. Im an idiot when it comes to phones, how to update, transfer, data, etc. I have been on a family plan with Sprint forever, and along with switching from a 5s to a 6, I wanted to move to Verizon. I live in Laurel Heights and since I had a Friday off, I just wanted to find the closest location to me so I could walk and not have to head downtown.Long story short, I am so happy I went IN STORE to see Jimmy at Verizon/ClickAway. Jimmy helped me with some really confusing issues with my Apple ID, as well as help me easily move from Sprint to Verizon, and I can already tell there is an improvement in coverage.Jimmy is awesome - I am absolutely going to work with him in the future. He hooked me up with a great deal through the Verizon recycle program, and got me a case and glass protect hookup. My phone issues were getting extremely bad and since I need my phone and constant email access with my job, I am so relieved I went to this location to see Jimmy.*****Andrew

Really good customer service 👍🏼

Very nice, knowledgeable, helpful people!

Krishneil was very friendly and took great care of us, we will visit his store again he is the real deal!

Such gray staff giving above and beyond customer service every time. Maybe the only Phone store/ Verizon vendor I like to go to.

Isaac was amazing. He made the process of upgrading a phone almost fun!

I had a great experience at Verizon. Issac handled the issue with my upgrade quickly and efficiently.

It was a wonderful experience. They were so helpful and I think I want to be a Verizon Coustomer for life.

Jimmy was awesome: answered ALL of my questions, was a great steward of my data, and helped navigate through the myriad of steps to purchase a new phone, transfer the data form the old phone, and deactivate the old phone. He even helped me package up the old phone to send to my niece. Jimmy made some great calls on upgrades options (some of which I turned down) and provided some great advice as well. Im letting all of my co-workers down the street know that Jimmy is the one to see when its time to get a new phone...

My phone was flipping out on me and the guy was able to help me and get it fixed in no time! Turns out my voice activate thing had somehow turned on...

This is the only Verizon shop I go to for help. We have 5 lines with our family plan. This last visit was the best service we have had because of Jimmy. My daughter needed an upgrade and he worked out all the details and mailed the phone to her at college. He made this upgrade easy and seamless. Service is always dependent on the person. Over the past few years, Jimmy has proven to be consistently polite and knowledgable on what is the best approach on billing and upgrades.

Total ripoff. Dishonest sales person. I realized this is not an actual Verizon corporate office. I will never go to this store ever again.

I dropped and broke my phone and was, of course, in a panic. Isaac LaFontant, the store manager, was SO helpful and calming. He helped me pick a new phone, set it up and- boom! I was out the door. He made a very stressful event not so stressful.

Jimmy Lee did an awesome job setting up my phone and restoring my plan. He explained every step of the process and was happy to answer any questions I had. Overall it was a smooth process! Thanks!

Came in one day to ask about Mobile hotspots and expanding my plan. Jimmy is seriously the man and hooked it up. He really made sure to take the time to walk me through every detail on my plan and what my options were. He even mailed my grandmother several states away her new phone and called to help her set it up . Honestly the best Verizon service Ive ever had.

This is a great store and the staff is extremely helpful. They really know what they are doing. You cant go wrong with this outlet. I love my new phone.

I went in to get help with my broken screen. I worked with Jimmy Lee, and I received incredible service and support. He was helpful beyond what I could even think of. I will definitely return to this store again. I highly recommend Jimmy Lee. He is the best!

Excellent experience with Isaac at Verizon store and getting our iPhones.

Fantastic service and products!

Even though they were all busy with other customers when I came in all three of them acknowledged me to let me know they would be with me as soon as possible. I got great service by the first person available.

Krishneil is a very helpful guy, super friendly, and he gave me deals!!!! I would 10 star rated if I could

I received excellent service

Great service by Brandon!

5 star for this place. Isaac thanks for excellent job.

Local owner. Walked there in a hurry from the hospital arriving moments before closing time. Walked straight for my item and was served without question. I dad some hassles that turned out to be my cause and Jimmy was patient and honored my expectations. Not sure if this retailer would always favor liberal service levels. If you need Verizon services or related products in or around the area, youll be in good hands with these guys.

Ive been a customer at this store, for at least the past five years. This is a review for Verizon part of the business. Ever since the last manager Jimmy Lee left, this store is a complete disaster. The new guy has no idea what the process is like (I dont know his name), the sales associates are nice people but when they ask him for guidance he just says I dont know and walks away. Ive never seen this at a Verizon store. Such a great store and network, very disappointing that Jimmy left. I hope they figure it out.

Jimmy was very helpful. When I walked in with a broken IPhone, he gave me a loaner phone and handled all of the the insurance correspondence, packaging, etc and handed me a new phone within 4 days and was very communicative throughout.

I got a Galaxy S4 here a week ago. The speaker was a little blown. I came back in and Jimmy (store manager) did a quick swap out and took care of everything. Even hooked me up with a free screen protector.

Fast and easy thanks

Great service! I brought my iPhone 7 in to get the battery replaced and they replaced my screen as well, free of charge! Thanks Michael!

I had the worst week ever, nothing but bad events. Long long story short, my phone got into a reset mode that I could not fix. MICHAEL S. Your the man!!!Michael went above and beyond to make sure that I was completely taken care of and 100% satisfied. Google, and Samsung both gave me the run around for days. Michael and Verizon were just aces! Michael did multiple attempts at troubleshooting the phone as well as talking to Samsung and Google to get my situation resolved. All the while (6 hours of time) he multitasked other customers always cheerful, helpful, and giving excellent customer service.I have been a Verizon customer for over 10 years, Jimmy and Michael gave me the best experience ever and supported me during a very difficult personal day. These guys are super stars. I can not say enough positive things about my experience. ClickAway is my go to for all my mobile needs!

I had an excellent experience working with Click Mobile. Jimmy and Celleste were both extremely accommodating, got my account switched over from AT&T and hooked me up with a gray iPhone 5S. They were both extremely professional and let me borrow a loaner phone while I was waiting for my account to port over. Thanks, Jimmy and Celleste!-Anthony

The lady atender she give me a good atención and give me a new tips, thanks for you service,

Zack fixed my S7 phone in minutes, even though it had a black screen! You cant even power it off and on, because it requires an on-screen confirmation! He brought it back to life! My Bluetooth was also setting my phone to say Im driving, even though I wasnt, and Zack made it stop. Many thanks, Zack!

Great service!

Jimmy! I Love him hes the best, I wont do business with anyone else!

Its a ripoff and the guy was rude. I wouldnt waste my time there if they are going to be rude and snide.

Great experience, was helped immediately and even got a new sim card on the house!

Michael is friendly, patient, knowledgeable and thorough.

Broke my iPhone 6 glass today, I found this place on G+ brought my phone in within couple of hours it was ready. Very professional place, it cost me only $80 dollars thank you again guys.

Everyone was extremely helpful. I called on the phone before I came in and spoke with Zack. I left the store with my phone up and running and a free SIM card!

Every time I have to come in to this place, its because I messed up somehow and broke my phone beyond all reasonable repair (I swear not even dumbledore himself could have fixed the damage I did to this last one), and well, anyway, the guys that work at this store have saved the day like shining nights, one carrying two coconut halves and the other speaking of african swallows. Jimmy is king, for real. I am the princess of screen demolishing and thank god for him, I ended up getting the you suck at not breaking your phone all the damn time plan, and so recently when I broke my phone, I only had a mild coronary! He also made sure I had a loaner phone while mine was being fixed and threw on some lane bumpers since he knows Imma probably do it again (ok hopefully not, but Im a realist, and apple is capitolism). Mr. Lee is the MAN. YOURE MY BOY LEE.

Krishneil was very nice and very helpful!

AWEFUL! DO NOT GO HERE!!!!!!!! my husband had been waiting to get his upgrade with the black Friday promotion sale for the xperia z3. not only did they say they didnt have it in stock but they checked other stores and said no one had it except a store across the bay. then they said the instant rebate would only be available online. assuming this was the truth my husband went and placed an order for the phone with a mail in rebate. we found out later that another Verizon store did have this phone in stock and the instant rebate was not online only. we went and was told nothing could be due to the line being frozen while the order was in progress. fortunatel, my husband stated he could stay there all day until they fix.TLDR: moral of the story they lied, my husband didnt get is phone and never go to a clickaway mobile verizin wireless.FIND A CORPORATE STORE!!!!!

Great costumer service!

Warning DO NOT take your computers to get fixed here. If you decide not to have their click away out source team fix your computer you will never get it back!

0 Customer service

Not owned by verizon, hence will charge you for things that are free.

Wonderful service even when I changed my mind and came back to exchange my phone choice!

Jimmy took care of what i needed right away no bullsxit.

Manger service bad no patience and liar

Highest priced carriers