From 5 stars to 1 Update:Terrible experience. Chris is very rude person.Demanded me to wear mask, however didn’t wear mask himself. Told me to leave store.

We were extremely disappointed by the lack of customer service we received. Furthermore, the customer service rep was rude.Details:We found the customer service website link to be absolutely useless.Trying to contact someone via telephone to order a part also turned out to be a complete waste of time.I waited 20 min on-hold to talk to someone who was for the most part unhelpful and seemed in a hurry to rush me off the phone. This person did ask me for more detailed information but was unwilling to hold while I retrieved it.The second phone call required another 20 or so min wait. This time, armed with the necessary information, I was promptly told that they do not service my brand of stove. While informing this person of my last phone call, I was rudely disconnected. I would not recommend this company to anyone.

Lisa knows her stuff! I came in with a lot of questions and looking for multiple items for an oven, stove, refrigerator and washing machine. All I needed to say to her was the name brand-she went around the corner, came back with the part. She answered calls, helped a Co worker with his customer and gave me great customer service!

Im with Marcone from 2016 and customer service was horrible all this years. But now, with wonderful girls in the shop, everything changed. Marcone now is much more customer oriented.

I was not very pleased with the work of this store. The store refuses to accept returning goods after 2 hours! Also, the store does not deliver goods at the agreed time.

They were outstanding in their service. Went the extra mile helping me with a replacement for a 47 year old part.

This site suck balls, literally try to rip u off. Check online the parts only cost 2 bucks he said 18 bucks. Not only that the short dude talked on the phone while u got there n wait to be served. He thinks hes smart but a dumpass redneck. Bad service.

Great service! Super helpful. Even the customers are friendly!

Beware of this storefront. Like many of the other reviews listed, this company should be out of business--their prices for parts are astronomical and there customer service is horrendous. I went to this store to order simple knobs for my GE range. I did not order the parts online because they convinced me they could get the correct knob that I could not find online. When the parts arrived, they were the same $5 parts that I had ordered online, only they had tried to charge me $40. When I questioned this with Alex, he just shrugged and said I guess that is all we can order. He then told me he would return them when he got around to it, but right now he was busy. These types of businesses need to go away--I want to support storefronts, but this reminds me why these businesses are dying.

A new mine manager I ask for a part and recipe with my name and phone number and he put the part back to the self and ask me dont come to this store

Good place, good guys, genuine parts

Appliance parts