Akins was very accommodating. They made it easy to leave your vehicle and to pick up your vehicle. It was completed on the time that said it would be and my car looked great.
Exceptional service from Dan. I’ve never felt more confident & assured leaving my car with anyone else. When I was running late, Dan called the rental car company and told themI’m on their way & that they’d stay open for me. He even let me leave my rental w him after I picked up my car! He would constantly keep me updated on the repairs & progress. They even washed, waxed, & cleaned my girl before I came to pick her up. I could tell how knowledgeable he is with his profession & I genuinely don’t think I’ve ever had betterCustomer service.My insurance recommended Akins after an accident I was in. Only took 3-5 days for the repair, which was so convenient because other places make you wait a month before you can even get your car in!Thank you Dan/Akins!
Dan was very helpful in helping me with my car repair. It’s a bit more challenging with the pandemic but he was able to get my car turned around in 5 days.
Dan provided excellent customer service and kept me updated all throughout the time my car was in the shop. Akins found that the prior work done on my car by Service King wasnt thorough and found rusting and corroding underneath my corner panel. They corrected this to ensure everything was done properly for optimum safety. I will definitely be going here again for my auto body needs in the future.
Akins Collision Center has set the absolute standard for me when utilizing auto body service. Their customer service was helpful, quick and timely with updates, as well as extremely polite. They were able to help me in half the estimated time of repair and even helped give me a ride to my job when my insurance policy did not cover for a rental car. Will go back to Akins for all future services they provide related to the maintenance of my vehicle. Thank you all so much! When I got my car back, it looked brand new like I had just driven off the lot. AMAZING SERVICE and GREAT PEOPLE!
I couldn’t of asked for a better service experience. Dan at the Almaden office was extremely patient, took the time to explain everything and answered any questions I had. Used Akins in the past with and had the same great service and high quality repair work done on my vehicle. Top notch company with a professional team. Would definitely recommend them to anyone.
Amazing service and so professional. They were communicating all the time via text and returned a perfect whole new bumper and paint job. My car was cleaned inside and out too. It couldnt have been better or easier. Ive used Akins for various vehicle issues over the years and theyve always been great!
My daughters 6 month old car was hit by another car and Dave at Akins took care of everything. It was handled through insurance and they interacted with the insurance company and kept me up to date with texts which was greatly appreciated. We would definitely use them again.
I couldn’t be more pleased with the outcome! This place ROCKS!!! Thank you all sooo much for the OUTSTANDING Service!!! My car looks like the fist day I bought it!!! Truly Grateful for all your hard work!!! Thank you Dan to you and your entire work Family!!!Jim H.
Great service. Top notch!
Extremely professional and accomodating. They helpes follow up with my insurance company as well as the rental company and did basically all of my paperwork. They clearly know what theyre doing and explained in details everything that I needed to know or might need to know.
Great experience. I had never noticed them before since its an office and the shop is in Santa Clara, but I was referred to them by AAA. I dropped my car there and they took care of everything, Great work and super communicative.
My vehicle was repaired quickly and by the time promised. Daniel, in the office, was very helpful and reliable. I got text updates to keep me informed about how the repairs were progressing and my car was returned to me MUCH cleaner than when I dropped it off. Highly recommend!!
What a great experience using the service that Akins Collision provided to me!I have been noticing that the body enclosure in front of left wheel getting loose over time and began to make me concerned as getting worse. I recalled that I had a repair on the front bumper from the damage caused by an unknown hard object flown out of a truck bed going ahead of my vehicle on the freeway in the past.The object hit the left front lower side my car which was a kind of brand new at that time. So I repaired at the Los Gatos Acura collision center which was one of AAA insurance authorized repair shops at that time. With a hope that I can discuss the matter with LG Acura collision center, I drove to the store, but found out that the shop is permanently closed due to being out of business.So I called AAA insurance expressing my concern. Adjuster arranged me to visit Akins Collision Satellite Office located nearby my house.As instructed, when I visited Akin’s office, office manager Dan recognized the issue immediately and obtained approval from the adjuster and mine to examine further by arranging the car bright in for further evaluation.Dan followed me up with the finding that the previous shop LG Acura collision somehow left one of key damages unprepared and some other issues. Dan took care of the rest and it was like a great pre x-mas gift.I am so thankful to Dan and AAA adjuster as I just experienced unprecedented pleasant and smooth car repair in my life.
I had an auto accident and I needed repairs. This is the second time I used this shop. The car looks great. The office in Almaden was easy to work with very responsive to my needs and the extras I wanted in the repairs. I especially appreciated the way they seamlessly interface with the car rental facility.
Courteous, prompt and knowledgeable service.
Great service, on time, and delivered to my home. That last act was beyond expectations and done well. Thank you!!
Fantastic experience - everything was perfect!Perfect communication and repairs.The entire experience was as convenient and smooth as can possibly be. Highly recommended.
Akins did a super repair job on my Subaru. The vehicle was returned to me sparkling clean. The only reason I didn’t give them five stars was because after I delivered my car to them at 0900 Monday morning, and was told it would be ready Wednesday or Thursday, it was not until Thursday evening that they sent me the initial report of repair needed asking for my approval to repair. This delay was not what I had been lead to believe. The car was available to pick up the following Tuesday. I would use them again because they do beautiful work, but don’t expect to get your vehicle back quickly.
Great service!Maya received and she was super attentive in everything in my case.The repair in my car was perfect, i liked so much.Congratulations for all team Akins for amazing service!!!Thanks
Great job on my wifes car! They finished when promised and kept us up to date on the schedule. Very courteous and professional team!
I had a great experience getting my car repaired with Akins. Dan at the Almaden location was very informative in helping me understand the process. Akins also sent my regular updates as the repair progressed. Very happy.
Excellent service but once Mya left there became a lack of communication. This is the second time I have used your services and will use you again in the future I just hope the lack of communication was a fluke.The repair looks amazing.
Super nice job replacing the driver mirror and fender on my Honda Ridgeline. Not only that but the truck looks stunning! The rims look spectacular. Your team put in a lot of extra work detailing the interior and exterior. Even dressing the wheels and to make this vehicle look sharp.The efforts from the Akins Collision Center team is immensely appreciated.
Great service overall - regular progress update to keep customer informed, exceptional quality and detaied work on my Outback. Extremely satisfied and will recommend anytime to anybody.
Good service and Dan kept me updated on the status of my car regularly
The people weee nice and professional. The work was done nicely. Everything’s was done on time.
Excellent customer service and very quick turn around.
I have used this company twice now for people who have hit me in an accident. Very professional and easy to deal with.
Great and friendly service!!