Came for a simple oil change at 8am. Got parked and asked to wait for someone to get me registered. 40 minutes later I had to ask for someone to finally register my car. Went to the waiting room since I was told it would be a 1h job. 3h30min later I got my car back. Going back on Thursday for tire change. Will see if they can be slightly faster than 4h for a simple servicing.2nd appointment today. I was immediately taken care of by the welcoming party and my car was ready under 2 hours for a tire change. Andrew even managed to go the extra mile and to reduce the price of my tire by price matching with another supplier. I am changing back my rating to 3 stars.

My Chevy Bolt 2020 just works fine. The service center is always prompt to send notice for check-up. No problem with the car, very nice indeed, just need tire rotation. Perfect for current needs. Can you include car wash next time?

My Chevy volt was draining battery so wanted to get it checked, Todd Mason was assigned to take care of my vehicle and he did an awesome job!! Not only they fixed my car and replaced the 12v battery that was draining the power but also upgraded the software. Todd was very prompt and kept me posted on the diagnosis on the car, he also offered a courtesy rental car as my car took couple of days to get fixed. I highly appreciate the service provide at this service center and especially thankful to Todd for his great professionalism. I highly recommend this service center for any service needs.

Made an appointment for 9:30 am…. For an oil change….. was told it would take 2 hours to complete….decided to wait on site for the completion…. After 4 hours 30 minutes my car was ready….. Will NEVER go back to this dealership…. Employees could care less about the service and inconvenience of sitting waiting all this time…..….

Went in for an oil change, 3hours latter I was told that I was put into a Q. Meaning people waiting before me had a higher priority than me. Well since I was the only one in the customer waiting room I figured 1 hour. At two hours I texted if I had to wait another hour, Come to my desk. Went to the desk where i had to wait another 20 min because Mike was on another call. Pulled up my incomplete service report. The two above me were not waiting stamped. My reason for having my oil changed is they do a 29 point inspection. Need a boot changed and another brake service. Since my belts were changed 14,092 miles ago, dont know why the have to be changed again. Dont look at previous records or previous service was not preformed. Because of Mike will do service with you again

As always the Best, GMC and My Chevrolet Dealers are the best

I was really happy with the service which was provided to my vehicle. My service advisor Andrew Cervantes is very professional, knowledgeable and polite! He is very friendly and always listens to a customer’s concerns.I really recommend Capitol Chevrolet to everybody who cares about the quality of the service.

Booked an appointment 2 weeks before via myChevrolet. I was getting reminders multiple times. When came on appointment time and day, they just couldn’t see the appointment and they can’t take my car for service even after i show them the email with my appointment. Service Advisor cannot accommodate my car for service, Reason they said was capitol chevrolet system is not in sync with GM national database, and it’s not my fault! Really?!! I had to come in the morning just to return back. Worst customer service ever, never will lease or buy the car from this dealer ever.

I brought my car in for a routine oil change and Mike Lewis was amazing as always - he promised the vehicle would be finished and was able to deliver it before the time he promised. To me that is awesome - Mike does his best to make sure I can get in and out quickly and get back to my life. Thanks again Mike I appreciate it.

F,pWttP01qqq qqwq4qkkze000 sww+qqqqqqqqqqqqqqqqqqqq1+qqqWesqq1qq1qqaq2ppa100f6vqqq pq1 q 🎉😀😍qq+q+😍🥎😍😀😀😍😃🎁

I had an appointment for Tuesday June 22nd at 8:15 in the morning. Due to my work schedule I decided to drop my 2017 Bolt EV off after work Monday June 21st and leave it overnight to preform the recall software update and pick it up after work Tuesday. I left the car at 3:15 Monday, at 5:20 that same day I received a call that my car was done and ready to pick up.I read countless stories about other owners who took their Bolts to other Chevrolet service departments around the country and had issues with the technicians not knowing how to install the update and causing various issues. Im happy to say my car had no issues. Not only was it completed a day early, it was completed with no issues at all.Im very happy to have 100% range back on my Bolt EV!

Service greatly improved from my prior visit. Drop off was quick, staff was responsive to my questions (both in person and by text). Car was ready when promised. I had warranty work done so I cant rate cost. I classified the work as electrical since its a Bolt.

I was very disappointed with my service. I scheduled the recall work for my Bolt and the 22,500 service. They did not do the service. I was given an excuse that the 22,500 is mostly visual inspection. I had to specifically ask for my wiper fluid to be refilled. It was refilled with water only. The cabin filter was not replaced. Typically, cars are cleaned upon return. That didnt happen either. The recall was really all that was addressed.

Airbag recall. The entire group was energized to get my Silverado in and out ASAP, as I was moving out of state. Jorge and Todd were amazing and the entire experience was seamless, efficient, and worry-free. I was so happy to get the truck ready for the long drive east and I cant thank the group enough at Capital Chev for all their efforts. Yall take care!

Extremely satisfied with the service provided by Michael who greeted us very professionally and courteously. Michael set us up with Andrew as our service rep. Andrew checked us in and listened to me when I explained the service I needed. He wrote up the work order and gave me the estimate. We were a few minutes early and the car was ready to be serviced about 5 minutes later. Service took less time than Andrew estimated so that was a pleasant surprise. When it was ready we were able to pay our bill promptly and were on our way. Excellent service. Thank you Michael and Andrew.

Jorge Rodriguez was awesome! Took in my Suburban to get serviced and Jorge helped us. He was super helpful and especially genuinely friendly. He made us feel cared for and happily answered all of our questions. Would definitely come back if he were to be our service advisor.

Took my chevrolet volt in for issues with battery and side detection and Andrew was assigned as the service advisor. I was offered a rental ( chevy bolt) that was super helpful. It turned out to be quite complicated to figure out the root cause, which was eventually due to an incorrect part installed by another body shop. Ended up having to keep the car much longer than expected. But Andrew kept me updated throughout the process and explained in detail what the issues were at each stage. Had a good experience even though time taken was longer.

Dropped my 2018 Colorado ZR2 Diesel for a 45k mile service and a diagnosis for a ticking noise on engine. Service advisor reached out to notify me that they found the source of the ticking noise and that it was under warranty. Part for repair needed to be ordered and I was to have my truck back by end of week. End of week comes by, truck is not complete due to a technician breaking a tensioner during warranty work, that part had to now be ordered. Monday comes around, I receive a phone call from service advisor telling me that my radiator is leaking. Leak source is unknown and the technician is not able to confirm if it is a crack or puncture. Service advisor tells me that if radiator is not replaced by them, it could potentially lead to voided warranty in the future. I painfully agreed to replace radiator and save my old one for me to take home. During this process, it was difficult getting ahold of Service advisor or anyone in the service department for a status update on my truck. Friday, I happened to be in the area and dropped in to get a status update on my truck, since phone calls were not being answered, and found that it was ready. I paid ($2k+), opened the hood of my truck and there were 2 caps missing for the AC system. Opened my rear door and there was a mess from paperwork I previously had in a bag. My wheel locks for the front wheels were not installed and left in my cup holder. What was a one week service took almost a month. Truck was not washed after being told when purchase of truck that due to the high cost of my truck, it will be washed every time I take it for any type of service. I will not be returning to this Dealership for any service/purchase. I have purchased 4 vehicles there in the past 3 years.I will be performing a radiator pressure test to my old radiator to confirm leak.

So let me get this straight Jorge...my patronage makes you all happy.Im sure it does because you overcharged me about $1,000. A partial refund would make me happy. I am a loyal customer for quite awhile and inflating the prices during this pandemic is not good customer service. Youre taking full advantage of people who rely on your honesty during these troubled times. I have a friend in the industry who said if I had the work done outside of a car dealership it could have been done for almost half the price you charged me. To the people reading this review do your due diligence.

I liked the way that they were able to accommodate our needs on a Saturday, my day off work. They were really polite and explained to us very nicely on the type of repairs and maintenance that was going to be perform on our vehicle. We are really happy to be part of Capitol Chevrolet Service Team at the San Jose, CA center. Thank you for your great commitment and support, specially in this difficult times with the COVID-19. TEAMWORK, is how I would portray this service center.Trinidad & Ana Martinez

I want to than Jorge for the amazing and professional work he has done on the needs on my vehicle. He goes beyond and shows an amazing customer service. I can definitely recommend Capital chevrolet Service Department.

I took my Bolt there on a Friday to get it inspected after there was a recall about the potentially defective battery. I had an appointment at 8:30am and the person over the phone told me to expect it to take about 2 hours.When I arrived there, I also mentioned I had issues reprogramming a new key fob, they said they would take a look after the battery.I waited there. They actually have a nice room to wait for service, reliable wifi, nice TV, comfy seats, and a nice restroom. I was able to get plenty of work done on my laptop.However, after 3 hours of waiting, I went to see what was going on. They said they had finished their work on the battery, but no luck on the key fob thing. The User Manual said the car should be able to reprogram a fob, but they simply said its not true. They said they would charge me $220 to reprogram a key fob and it would take about an hour.So I kept waiting. After an hour an a half, I went to see what was going on. No progress had been made on the keys. They told me to come the week after and they would do it for free. So after 5 hours or so there, I went home.I came back today and yes, they did reprogram my fob for free, although I had to wait for over an hour again.All things considered, a bittersweet experience. Its frustrating they couldnt tell me why my car doesnt do something the User Manual says it should do. Im also frustrated because Ive spent over 6 hours waiting there over the course of 2 days. However, the waiting room was fine and they gave me service for free in exchange for the unacceptable waiting time.

The employees were kind, quick and courteous. Got outta there fast!

My 2005 Chevy Equinox had the check engine light on and I took it to the Capitol Chevrolet Service Center. I told them that I just moved to San Jose from Manteca and needed service. In addition to the repair for the problem, I asked to have an oil change and smog and all services needed. I believe in taking care of my car and it will take care of me. Jorge contacted me with every bit of news about the cause of the light being on and what they needed to do to fix that. He was prompt in letting me know the estimated work schedule upon receiving the parts. I felt like he was really interested in hearing about the progress of my car repair. I was very pleased with the service and will definitely bring my car back to Capitol Chevrolet service! Jean Marsden

Our experience was very positive. We arrived on time and the staff quickly greeted us. Once the car was checked in and services confirmed we left the car and went home. We received updates and I loved that I was able to prepay online before pickup. As requested they had my car ready to go and i was able to pick-up with zero contact. My only note would be that I wish they didnt make you sign the paper work to accept work to be done...I wish they could make it an online form i could accept without holding a pen that everyone else has been touching...I did use hand sanitizer on it.

Carlos was amazing! He is very professional and highly sensitive to our needs. He went out of his way to make things happen for us. We had originally went in for one purchase and walked out with 2 vehicles! Carlos went above and beyond to meet our needs and I can’t thank him enough. Carlos is highly recommended for any of your customer needs. I can’t thank him enough! 5 star service!

I made an appointment to do a basic oil service and a fuel injection cleaning on my Corvette. I just wanted to try out their services department as I had a horrible experience with their sales team a few years back.The check-in process was super simple. However, getting an update on the status of my car was non existing. A two hour job took them over three hours. Also, they did not reset my Oil Life.Missing little details like resetting Oil life reader made my experience not so pleasant and therefore I will not be returning their for other services I had planned.

Went for an oil change and a battery issue for my Cruze. Todd Mason was my advisor and he did a great job. He helped check warranty on the battery and got it replaced. Provided timely communication and kept me informed on the progress. Very satisfied with the overall service.

Great service! Only needed oil change/filter, and they didnt try to upsell me on the whole maintenance package. Work was done quickly/correctly, and returned in good condition. Price was consistent with other dealers in the area.

Great service! They communicated well, made sure we understood what our warranty covered and set us up with a rental car.

Michael Lewis, my service advisor was very helpful and professional. The service department is great, they are prompt and efficient. I highly recommend.

This dealership is not the place to either purchase your car/truck/suv or get it serviced. When I purchased my truck - compared to my previous vehicles dealership - I was PROMISED that when I paid for any service my vehicle would be detailed/cleaned inside and out. COVID hit and I was told that the sales department could find the money in their budget to keep detailers on their payroll, while the service department somehow could not find the money in their budget to keep detailers on their payroll. I have friends that detail vehicles at dealerships and while sale and service are different departments, the individuals that detail the vehicles clean both new vehicles on the lot and vehicles being serviced, there is no difference. I am so tired of dealerships that will say anything to get you to purchase a vehicle but then lack integrity and do not stay true to their word. Should have went with GMC. Take note.

I took my car to be serviced at Capitol Chevrolet yesterday, and I could not be more pleased with the service I received. My service representative Jose was exceptional!

My family and I have purchased over a dozen cars from DGDG and we have referred our family and co-workers as well. Aaron Pullen has always provided us a VIP experience. Great place to buy that new car!!

Great service and always efficient.

Went to take care of a Chevy Bolt EV battery issue (recall). Got flexible scheduling, prompt service, good communication throughout. They are handling Covid issues very well.

Brought car in for repair they Fix totally wrong thing They returned my car and fixed all these parts for it to turn off on me still bad service don’t come again rip off .

Everyone was organized and very professional. Nice to have this service for our car. We appreciated the care you took in dealing with us and that you wiped the car down before we went home. Also appreciated that most everyone wore masks. Thank you! (This is an earlier review.)The review stands as is, once again very good service, answered all of our questions. Only wish that you would wash cars too. LOL!

Andrew and Veronica were great,we will return for service, again

My vehicle needed a recall service performed. Scheduled the appointment for lunch time and had my car back before they closed. Really Painless. Thanks!

Jorge Rodriguez is a fantastic Manager. His team is very attentive. I appreciate there great work!

Andrew Cerventas is the best man! He went above and beyond to help me. Made me feel like Capital Chevrolet cares.

I brought in my 2018 Volt for factory recall service and another minor issue. Great Service. My Service Manager was Mr. Andrew Cervantes. Andrew was courteous, friendly, and knowledgeable. All service works were completed on time. Thank you, Andrew.

I purchased my 8 passenger 2011 Chevrolet Traverse at Stevens Creek but have had it serviced at Capital ever since. This location makes you feel like family from checking with Mike Gutierrez to getting vehicle serviced by agent Andrew C. I have moved to Hayward and still make the drive into San Jose for regular services. Staff is friendly and take the time to review recommendations and services performed. Being a woman and knowing very little they explain and get me the best price. I feel safe and confident about repairs done here! Great crew overall because the technicians behind the scenes deserve recognition too for their work and getting customers out in a timely manner. Thank you to everyone at DGDG Capital Chevrolet !

Really bad serviceI take my chevy for change oil and they took 4 hours 😒 to do thatJUST CHANGE OIL....

Had to take my truck in for a recall notice. Jorge Rodriguez, was the service man that helped me, because I was going to have to wait for my truck Jorge took care of my truck immediately, and I was out of there in less than an hour.Thank you, Jorge Rodriguez.

Replacement of item covered under warranty without any problems

I was totally impressed with the speed, accuracy and professionalism displayed when my Truck was received by the service department. I was the last vehicle in line (about seven cars in front of me) but my wait was minimal and the communication was complete and clear re: the details needed for my truck. Andrew Cervantes is always pleasant and easy to communicate with upon check-in and check-out.

Ive had my 2009 Avalanche serviced at Capitol Chevrolet since I bought it there. Mike Lewis did a great job as my service rep from start to finish. My truck badly needed a 4-wheel alignment and after inspection and advice from Mike, they replaced the front brakes. It was a big service bill ($1,254) but that was expected due to the work done.

Was helped by Andy. Very professional. Only needed an oil change. He talked me through the process and recommended a couple of other services. Waited and my truck was ready when promised. Finished up with Andy who also gave me a list of services GM recommended. Will I be back for additional service or repairs. You Betcha

I dropped my Equinox off at Capital Chevrolet on Sunday night and it was ready before noon on Monday. Jorge Rodriguez communicated with me when he received the car, updated me throughout the process and let me know when my car was ready. I was able to leave it there, with no problems and pick it up after I was done working. I have not had any problems with Capital Chevrolet or Jorge in the 3 years since purchasing my car.

Dropped off my 2017 Silverado 2500 for service on a recall and a minor vibration, Margie had all of the details prior to my arrival. She went over the list of items again with me when I got there to make sure everything would get checked out. I was amazed with how many times I received updates about the process and how quickly I was able to get my vehicle back. I will only be taking my truck back to Capitol Chevy due to the true professionalism Margie and the rest of the staff showed during this process.

Took in my 2014 chevy volt (driver side window stop working)on Saturday morning thinking I had an appointment at this location but I had actually mistakenly made my appointment at the StevensCreek Chevrolet. Todd service rep help me out and was kind to tell me he would take me in but probably wasn’t going to get worked on until Monday. He then told me he would provide a ride for me home but I told him I didn’t need because I knew already how chevy worked (took the wife).Joked with him about other dealers and told him the comparisons in customer service. My wife owning a Lexus then a Porsche now and both dealerships customer service is top notch, doesn’t even compare with chevy. Chevy u pull up with an appointment and they ask you to wait then they ask if you have an appointment etc. etc. Porsche on the other hand they are waiting for you to come in and greet you by name offer coffee etc. Like omg royal treatment anyways after joking with Todd he said let me see what I can do for you so I left and a few hours later he called me to tell me my car was ready..Todd thanks a lot for really caring and going the extra mile for customers. Not a lot of people do this now a days. I know who to ask for next time if I need someone honest and willing to try..

I had to get new tires on my 2018 Equinox - I had received a quote from Capitol Chevrolet when I brought my car in for the 30,000 mile check up - so I brought it in on 4/20/2020 - I also had a check engine light on. Mike Lewis was awesome as a service advisor. I dropped the car off he was able to put me in a rental I went home and was called the next day that the tires were replaced and aligned and that the part I needed for the check engine light was ordered. I am super happy with the quality of the service as well as how professional Mike was! I will be back, and not just because I still have to have the temperature gauge fixed. I will go back because of Mike!

Great place to go, friendly people.Carlos was great help.

Always a great experience. Its a pleasure working with the folks here and special thanks to Andrew Cervantes for keeping me going back!

The car drop off and pick up was efficient, professional and friendly. I received text updates and was able to confirm or decline additional services when issues were discovered.

I bring my GMC Yukon to Capitol Chevy for service and repairs because I trust their work. I set up service online, dropped my Yukon with Andrew Cervantes mid-morning and by early afternoon it was ready to go with exactly what I wanted done. Great service, great people.

Jorge Rodriguez communicated with me when it was an issue with my car. He made an appointment for me and everything was very smooth. I left my car for about 1.5 hour. very happy to work with Jorge.

Over the last few years I have taken my 2013 Chevrolet Cruze in for misc. repairs. I have always been pleased with the service and reasonable costs. Just recently I had what I thought was a very unusual electrical problem and expected the worst. My service consultant, Jose Chavez listened to my description of my problem and quickly determined the possible cause. The car was quickly repaired and after ordering the required part, had the car repaired and returned to me in record time. I have to say it is nice to work with professional and knowledgeable Company. Any future purchases of cars will be from Capitol Chevrolet.

Good service by the manager that came to the rescueInitially we were help by a lady with BIT OF ATTITUDE that seem annoyed to the rush of cars coming in for service, she asked more questions than a mechanic and keep forgetting she had ask the same question minutes ago, when I brought this up to her attention she flipped and walk away.couple minutes later a manager came by ask the normal questions very professional and in a few minutes we were in our way next day war was ready the car guarantee covered everything but the 100 deductible.very happy minus the blue hair lady.

Excellent sales and service! Upfront pricing including tax, fees, etc. Saved me a lot of time and trouble that I have seen with other car dealerships. Highly recommended. Phil Gileno was the best!!!

Mike Cortez and Jorge Rodriguez helped me so much when I took my 2018 Colorado in for service. Super friendly, very responsive and wonderfully helpful. They helped to make the visit quick and easy. Thank you so much for taking such good care of me!

Service was on time as promised. My car was ready when I arrive to pick it up.

While I could service my car at a dealer closer to home, I prefer coming to Capitol, where I bought the car, because of their service group. They clearly and respectfully explain what may be causing the problem and discuss the pros and cons of less and more expensive repair solutions. Unscheduled car problems can be a hassle to get fixed but this service group makes it easier to deal with.

Nice professional experience everything was right . Jorge in the service department was very straight forward and I like that

Took care of issue quickly and professionally.

The service was reasonably quick and the service person was helpful, but unfortunately once I arrived at Capital Chevrolet, I had to wait in my car for about half an hour before someone came over to my car to collect the information, so that I could then go inside the warm building and wait for the service to be completed.

The service department and Mike Lewis took great care of us, as we rolled in with an emergency from out of town. Got us back on the road ASAP! Thanks Mike.

I have brought my Chevy Volt on 2 different occasions within the last one month.1st time was to fix a recall issue and an unrelated rear camera issue and the 2nd time was to complete the periodic paint protection treatment.The 1st time, it took them more than 40 mins to check me in. I understand it must have been a very busy day seeing the number of cars in the service lot. In that case shouldnt they have brought in additional people to help out with the check in process?Once I was checked in, it was smooth sailing with Kurtis being extremely polite, professional and prompt with giving updates for the service. I was satisfied with the service work done.The 2nd time, there was no wait time. I cruised through the whole check in process and Michael got me out in no time. The paint protection treatment was done quite quickly and all arrangements were made for a late pick up. The 2nd time around, I was more than satisfied with the overall service.In summary, there is definite room for improvement for completing the initial check in of the vehicle.

I actually enjoy going to this service center! They are really quick on check-in; e.g. meeting you at the car with iPad devices as you drive up. I choose to wait there because there is free coffee, and reliable free wifi. They are always friendly and do seem to have the customers interest first. I hear them giving good advice to others at the desk too.

Armando Arteaga did a great job finding me the truck I wanted and has always been helpful whenever I needed help or had a question. It took over a month to find the truck I wanted, but it was worth the wait since I got everything I asked for. The process went very smooth and he took the time to find me the best rate for my new loan. He has been very generous with his time and was always willing to help when I had a question, or needed some information regarding the truck. Its always a pleasure to see Armando when I bring my truck in for service. The guys in the service department have been great too and have taken good care of my truck.Im loving my 2018 Midnight Edition LTZ crew cab Silverado

Brought 2019 Silverado in for factory recall issues and a secondary issue with IOS infotainment performance issues. Initially told that Id have to leave vechicle for couple of days. To my surprise they were able finish all recall work, diagnose and address infotainment operation and perform a needed oil change by end of day.

David Morrone was professional and friendly. I got a oil change and brake recall service and they got it done before the end of the day.

Great service....super friendly staff😊

Jorge Rodriguez in the Service Dept is helpful, clear, and realistic with wait time.

The worse

Service was quick and professional

Great service, flexible timings.