Good professional guys, deliver car before committed time. Very Good Service department.Sales guy though need improvement, they loose interest with customers soon and tend to push back even in used car segment.

I highly recommend Oak Tree Mazda to whoever wants to lease a car for the first time. We had an excellent experience with George Zermeno. He patiently answered all our questions and let both my brother and I to test-drive the car. George was the reason we chose Oak Tree over the other Mazda dealerships in the bay area. He offered the best deal for 2021 MX-5 and made us incredibly happy. Thank you George.

I took my 2020 CX5 in for scheduled maintenance today and the entire process was so easy. Cell phone check-in, polite people and comfortable accommodations in the waiting area. Someone even checked in with me after half hour or so to see if I needed anything. The job was done on time and the service was explained at check-out. Again, so easy!

The Oak Tree Mazda crew are top notch. Been taking my vehicle here for years and they have always taken good care of me. Helping me to prioritize on must haves, while never pushing to do stuff if its not necessary or cost effective. Highly recommended.

I purchased a maintenance plan for my Mazda 3 and it has made maintenance over the last 5 years a breeze. The staff at this particular location are always really friendly and helpful, and its part of the reason why I tend to just wait for my car during service. In all my time going, they never tried to upsell me and get me to pay for something outside of what my plan covered -- in fact, they did their best on several occasions to help me make the most of what my plan covered.Plus, theres a great coffee place down the street, Voyager Coffee, in case you want to drop off the car and wait for it while doing work near by.I definitely recommend Oak Tree Mazda!

Place was getting renovated when I visited to purchase a certified used Mazda. It was nice to sit outdoors than cramped in the interior offices while waiting for paperwork to get done. Seth, our salesman was a nice young man who took care of us.

I had a maintenance plan with Oaktree Mazda. Their staff in the service department are friendly, professional, and very competent. Besides my normal routine maintenance, I had my windshield replaced (my windshield was broken by a random rocks trajectory while on the freeway) there and they had to recalibrate my car. Awesome job on the windshield replacement - no issues. High quality of work on the routine maintenance as well. Overall, I am very happy with them. My car is in good shape after each service, and I always felt like a valued customer every time I visited them.

Very professional and on time. Both online and phone scheduling were easy.

From the moment you drive up into the lot you have friendly greeting right from the start! I am beyond happy and over joyed with my new CX-5! “Short Mike” is AMAZING! Super friendly, trustworthy, & funny! He makes you feel right at home! He is VERY much patience and truly went above and beyond to help me find exactly what I was looking for! Its the second time I purchased a vehicle at Oak Tree Mazda and both my experiences were nothing but Amazing! Thank you “Short Mike” and Oak Tree Mazda Team! I highly recommend them!

Neff Castro @Oak Tree Mazda was exceptional. I had an 8:00 AM appointment for the 30,000 mile maintenance and was seen at 8:00 AM...five minutes later I was driving off the lot with my complimentary loaner...a 2021 CX-5 Grand Touring Turbo. Nice car. When I picked up my car at the end of the day, I was promptly greeted by a tech who brought my car around...I literally tossed the loaner key back to Neff and was on my way in no time. This is what service should look like!!!!!

They are under construction so they have done their best to create an outdoor area for people to wait. The service was fast but they definitely try to upsell you. I had a dent on my car when I got it back, which isnt great. I wish they would have told me about it rather than me find it later. Go to another place if you can.

Just got my CX-5 serviced here. Pretty smooth transaction. I scheduled it online 2-3 days in advance. They text you links and you can do the check in and payment online.Smooth interaction and the service was done within an hour and a half.Id come here again.

This is my second time here, and I have to say that they are very professional and helpful. Super fast and reliable service. Thank you.

Been servicing my CX-5 at Oak Tree Mazda for 6 years now.Recently, the service department have been sending me multiple email coupons to bring my vehicle in for service. Brought my vehicle in but they refused to honor the discount because apparently it has to be serviced within 10 days of coupon receipt, regardless of how early you schedule your appointment (and IF you manage to find a slot within the time frame). What bugs me is the coupon even shows up and was applied in their appointment system. Rather they quoted me 3x more for the same service that was advertised over email.Typical bait-and-switch. Might seem like a minor issue, but to me it indicates lack of transparency and poor management of customer trust. Ill be looking elsewhere for my service/purchase needs.

This place is always on top of it. They are on time, staff is very polite and professional.The prices are a little high on some things however, but overall, the service is excellent. Highly recommend.

Wow the service here is really great. Ive had two positive experiences. I came with my little brother to test some drive cars and Seth was our sales rep. He was super attentive and communicative. He listened to what we were looking for and wasnt pushy at all. Very much enjoyed working with him and we walked out with the perfect 2018 cx-5. The financing department also wasnt pushy which i appreciated because ive heard that part of the car buying process can be stressful.Second experience was I had to come in to get my key reprogrammed. From the moment I drove up to when I drove away, the customer service exceeded expectations. Someone came out to greet me and talk about what i needed done. They were up front about the costs and it even came out less than what they had originally thought. They called me right when they were done and I was able to pick up my car right before they closed. Everyone was knowledgeable and friendly. 5/5 would recommend!

Always had a good experiece here. Hassle free drop off and pickup. They finished the servicing before time and also gave me a free car cleaning coupon.

I find myself visiting the oak tree Mazda service center often due to the volume and sustained mileage I put on my car. Each and every time I visit, I have been genuinely taken care of by every service advisor I’ve met at the center over the last two years. I truly appreciate their work ethic and attention to detail.

I have been servicing my vehicle with Oak Tree Mazda for 2 years now and the experience has always been awesome. They staff is polite and take care of you well. Their communication is the best and you get constant updates when your car is being serviced.The team does everything they can to keep you comfortable and maintenance is sleek.

Got to the Service Depot at 8am...Had John the Service Rep help me out as I was in rush to pick up my grandson by 9am...he helped me get into a loaner vehicle as my car was going to take longer than usual and was out by 824am...my car was done by 130pm...greatly appreciated the loaner and the service was great...thanks to the Mazda team and John for helping expedite the paperwork in the morning-

I worked with “Short Mike” when purchasing a used SUV for my son. Mike was extremely professional with us during the transition, but what sets him apart from almost any other salesperson I’ve worked with personally or professionally is his follow up. He is excellent and would highly recommend!

I have been doing my maintenance at this place for three years now. Service is always great and never takes too long. Friendly staff.

Got a car there a while back. Had a good deal for it and for extended warranty and service. No regrets so far.

I had a great experience  with Oak Tree Mazda. I bought my first Mazda some years ago from them and 2 year ago I leased a Mazda CX5. I brought  my CX5 for 10,000 miles service maintenance. It was very easy and straightforward:- made an appointment- brought my car on time  exactly the time which was taken to the service immediately - service advisor John Downey was very knowledgeable and  friendly- received a text message when the car was ready exactly at the time that John D. promised.Good service, good people.

A few days ago, I took my new car in for scheduled servicing. As soon as pulled into the service area, I was greeted by Neff, one of the service coordinators. He explained what needed to be done and made some suggestions.When the car was done, he notified me promptly, explained what had been done and arranged payment.Overall it was a good experience.

Prompt and thorough. Good explanations and documentation. Very easy to schedule.

Neff Castro was my advisor. He gave me excellent service. highly recommended

I was impressed by the quality of their services. I brought my old Mazda back for general maintenance. They provided a free report for the status of the car that clearly explains all the issues. It allowed me to make informed decisions about what to deal first and maximize the remaining value of the car.

I live very close to Mazda Fremont but I always do maintenance at Oak Mazda in San Jose because they have given me excellent service every time I visit. The professionalism of everyone who works there is very good. The last visit I was received by Sean Nguyen with an excellent attitude and service. I will continue to visit Oak Tree Mazda for the following maintenance

I recently purchased a new car at Oak Tree Mazda and had a great experience. I inquired about a certain Miata in Machine Gray which just arrived in the dealers lot so was not prepared for test drive. The salesperson (Alex Semikhat) worked with the service team (Neff Castro) and they had the car prepared for a test drive in less than 2 hours. I had the opportunity to test drive the car the same day. I purchased the car and scheduled to pick up the car a few days later. Alex and Neff had the car prepped w/ the wheel locks I requested on the day of pick up. I highly recommend Oak Tree for their professionalism and promptness in delivering great customer service.

Great Service! Was able to get a loaner car, while my car was being service.

Everyone was super friendly and offered great service!

The service staff were really great! Everyone was friendly and helpful and got my new car taken care of for its first oil change (and a recall service). I also really appreciate that they do a multi-point inspection with each service.I would like to pass along the message to Oak Tree Mazda that the online check in process is a little confusing. The instructions contradict itself within the series of messages (park here/park there, leave the keys/give the keys to someone, go in the lobby/wait with your car, etc.) and being a first time service customer there I was a little lost. Once the service advisor came out it was all fine, but I was unsure of where to go, and with COVID I didnt want to be breaking any rules.

Great overall experience! Staff was friendly and attentive, accountable and overall service was on time and meeting required standards and quality!

The Oak Tree Mazda Service Center has always provided prompt and courteous service for my Mazda. The customer service staff and mechanics have always taken good care of my car with no surprises.

The sales, dealership and customer service were all good till the actual sales but they messed up my title and registration process by missing crucial information. I am having to the paperwork all over again which is frustrating and unwanted.

Great service, Quick response time, professional and friendly staff. This is my 3rd time here and every time I get my car back with full satisfaction. They deserve five star.

Everytime you will have to ask fr car wash .. only then they will give coupons for car wash else they will neither wash your car nor give you coupon.. classic case of cutting corners

Oak Tree Service center is as excellent as their sales department. Bring your car in soon and get the service you deserve. Neff was kind and professional. Thats so important in my book. Keep up the great work.

I have been taking my vehicle for maintenance (oil change, tire rotation). The crew is super friendly, professional, and helpful. Some times they gave me free vehicle wash coupons just for doing maintenance. They provide shuttle services for vehicle drop off. I leased my vehicle at same location, and the sales team was nice too.

Great service and experience overall!! So much better and much more professional than the other dealership I went to in Dublin! Definitely worth it!

I took my car into be looked at because the A/C wasnt working and the check engine light was on. I was under the impression that the $370 that was quoted was an estimate of repairs if repairs were done. I did not know it was for checking the car. I went ahead and paid but have learned a good lesson. I have brought my car there before for work, maybe because I had work done those times, they waived the fee. I just thought $370 was quite excessive for nothing being fixed. I have been a customer since I bought my Mazda CX-7 new back in 2008. Doubt I will go back, now I need to decide should I buy a new car of have this one fixed. I did appreciate that they felt that it would be better not to put any money into a 2009 car-the total bid was for $11000+. Ana was very nice and professional and got me a loaner. I just wish I had been informed that $370 would be charged for looking at the car.

I am very happy with DGDG and Neff Castro. Great service, online capability to book and reschedule if needed. They are all very courteous, provide a loaner and most importantly get it right the first time.

Very expensive, They quoted 1600$ for a regular 45k Mazda 3 service.

Great service, Quick response time, professional and friendly staff. This is my 3rd time here and every time I get by vehicle back with full satisfaction. Thanks to Neff, He helped me last time and he deserve 5 star :).

I bought a 2019 Mazda 3 from Capitol Mazda that ended up being deemed a Lemon. Being closer to Oak Tree Mazda, I decided to have them service my vehicle. Oak Tree gave me a loaner car on and off for about a year while the mitigation department worked through the process of buyback. Despite experiencing such a terrible problem with my vehicle, the professionalism of service at Oak Tree Mazda offset virtually all of the stress associated with my issue. John and Ana in particular in the service department never once made me feel pressured or made me feel like I had done something wrong. I dealt with them on probably twenty different occasions so I know their service and honesty is consistent and this business can be trusted 100%.

I recently purchased a 2020 mazda CX-5 from Oak Tree Mazda. Andy was very helpful and professional during the entire process. They accommodate to customers even at extremely busy times, I received great services here and had a great experience overall.

Ive used Oak Tree Mazda some three or four times now for my 2017 MX-5. Theyve been very professional, courteous and the service was always performed within the provided ETAs. Once I had a minor complaint that was immediately resolved to my complete satisfaction.This contrasts well with another Mazda dealer in the Bay Area I used before -and from whom I bought the car- whose service record left much to be desired.Theyre also adapting well to providing a good service under Covid constraints.

I was satisfied. John is very polite and personable and offered me a loaner vehicle and provided me with his personal contact info in case I needed to contact him. As far as employees go hes a keeper. Now for Oak Tree Mazda I have always had good customer service here and the staff are very professional and courteous.Although all that said, I was disappointed the last time I came into the showroom and spoke to a manager or supervisor about my key which I was only given one when I purchased my vehicle in 2012. I came in because it would not open and lock the doors any more and I explained that this had been going for a while over a month and he insisted on doing a diagnostic for $200. If I was going pay $200 I may as well have purchased a new key and had it programed. Buy the way I am still using the key manually and have been for over 18 months now. I just felt that the gentleman could have offered to replace my key. I have purchased 4 vehicles from Mazda 3 from Oak Tree Mazda and 1 from Mazda Capital Expy. Other than the key situation😐 I am very satisfied with Oak Tree Mazda. 🤗 and I would keep John around awhile... Lol😊

25% increase in service charge but lesser value to the customer. Without shuttle service there is only one way Lyft provided. Did not get a car wash coupon and the battery in the key fob was not replaced even though the message is getting displayed on the console.

Since Sunnyvale Nissan shutdown I was needing to find another DGDG location to service my car since I have an agreement with them. The great folks at DGDG service recommended Oak Tree Mazda since it was the closest location to me and they did a great job handling everything. If you end up getting a DGDG car you can know that any of their dealership service centers can take care of your for general maintenance. Thanks Neff!

Everyone was so helpful and friendlyEveryone seems to know what they are doingOur experience was excellent, our time there was manage very professionalDefinitely will go back

I had to have the headlight cover replaced on my brand new car due to scratches. It was very easy to schedule an appointment. I drove up and was greeted by a representative. There was a little bit of paperwork for me to receive a car to use that day while they fixed my car.I came a little late to pick it up later that day, but they had given my keys to the sales department which was open later than the service center.Everyone was very kind and efficient and swift.Thank you for the experience.

Another stellar experience with Oak Tree Mazda Service Center.I worked with Ana Corona and she took excellent care of me, making sure I was able to get to work with a loaner Mazda 6. It was great being able to communicate via text message and see the work that needed to be completed on my car through the Mazda webpage, including the pricing. It made it very easy to know what was important so I could make the appropriate car care decisions.I would also like to thank the tech who helped me full the gas tank at the nearby gas station when I realized I had no idea how to open the gas tank on the newer Mazda 6.Thank you to everyone at Oak Tree Mazda for making getting my car serviced such a wonderful experience.

Easy chore I had to get done of servicing my car and everyone was super friendly. Ana Corona was quick and knowledgeable. Car wash coupon was a great improvement over my last service, thanks! Only tiny complaint is Service Writers dont come out to your car to greet you and start the process there. I had to go inside. Overall great experience.

Of all the service departments I’ve been to, this by far has the best service. Sales representatives, service agents and technicians are outstanding with their customer service.

My MX-5 got the 60K mile service yesterday at Oaktree. The team has adapted well to the tighter restrictions with Covid-19 spread. It is a challenge they meet with smiles and attention to all the details of customer service.

I will always continue to bring my car to this Mazda service center! They complete work promptly, provide plenty of detail and are great at communicating updates. I know a lot of car dealerships have moved away from loaner vehicles but luckily Oak Tree Mazda has not. It is very convenient when my car needs to stay in the shop for a few days. Their customer service is just excellent

They were quick and efficient during my visit for my car’s maintenance. I have another location closer to home but have had a more pleasant visit in this location so I am willing to drive a few extra miles!

Fantastic all around. From the buying experience to the service department. I have bought two cars from this dealership. No hassle pricing and after getting pricing the second time purchasing found out I got a repeat customer discount when paying. Been bringing my cars here for almost 10 years and find the service department to be consistently staffed with efficient and friendly people. I trust the service technicians and feel their prices are fair. I plan on buying my next new car from them as I love Mazdas.

I love this place. I always come here to get my vehicle serviced.The staff are courteous efficient and friendly. They go out of the way to make sure the job is well done and explain carefully to you what was done on your car.There is a nice sitting lounge where you can get coffee for free and snacks out of the vending machine to light screen TVs to watch sports Or just bring your laptop so you can work while you wait.I even bought my next Mazda from here because I felt no pressure from the sales people.Even the one I know live 20 minutes away I will come here to get my car serviced even though there are several other options closeby.

Our service advisor, Madelyn is the best! She has an amazing memory - recognized my name and our car issue 6 months later. She is always very courteous and attentive, bending over backwards to help out the customer. Oak Tree provides quality service that is prompt and trustworthy.

Did a good job. Following covid-19 protocols

Ignacio Carillo does he even work here? Lost my business. You trying to scam consumers or what???

Clear and reasonable pricing. Had a great experience with Troy Turner! He was very kind and listened seriously to my needs. I could test drive with the different cars (new and pre-owned) and he helped me narrow down which choices would be best for me. I would definitely come back to Oak Tree Mazda by this experience. Very satisfied.

Theyre pretty transparent and straightforward with pricing. Had a great experience working with Chris Do! He was super kind, attentive and knowledgable. I wasnt sure which car I wanted to go with, and he helped me narrow down which choices would be great for me and my lifestyle. I would definitely come back to do business with Oak Tree Mazda because of this experience.

Ive been a customer of this dealer for a long time. 12 years and two vehicles. Ive found Mazda to be a very economical brand. The service is reasonable and this dealer has always done a solid job. I like their shuttle. On the rare occasion something was not to my satisfaction, they fixed it without a lot of grief.

I asked them to do a normal maintenance program and also a battery replacing. They had a good service and did necessary notification timely.

Fully trusted service, easy to make appointments, advisers are all well trained and friendly.My 2018 cx5 got a few programming errors, but all got covered by their help. So far is very satisfied, thank you!!Definitely will recommend others.

Overall great experience, especially during shelter in place time. Scheduled maintenance with pick up and drop offs is awesome, very convenient and safe(they guy who picked and dropped my car was wearing the mask, gloves and keeping the distance).

This is a fantastic dealership. The service is always great, the people are friendly, and its a low pressure atmosphere with nice amenities if youre waiting for your vehicle to be serviced!

Katie and staff did a quick, efficient job on servicing my car. They always give great advice and never try to talk you into work that isn’t necessary unlike some businesses trying to force you to pay thousands more for work not needed. Thank you Oak Tree!

George and the service department always take care of their customers. They do a great job of going over everything before and after a sale. Follow up is awesome. They find what you need to keep you and your Mazda on the road happy! Thank you George and service department staff .

The service was finished earlier than expected and they did a great job!The overall experience at this place was very good, from John who took my car in and did the paper work, to the rest of people.

Excellent service! Professional and on time and great quality of work

I bring my car to Oak Tree Mazda for more than 5 years. The car service is excellent! The staff is knowledgeable and very friendly. Everything is clean and well organized, including the waiting area. I highly recommend this service!

Excellent customer service and car maintenance quality. The place has a a nice clean waiting area with snacks and coffee. Also hats off to Steven who takes care of his customers and provides accurate and honest information.

Neff and his team has shown great professionalism. I have a Mazda CX-9 and it was worth buying the car with the maintenance package. Till today I had a slight issue with rain sensor and a tire which was done in timely manner.The team is very prompt and positive in their response. They keep you updated with what’s happening with you car. In addition Neff’s team explained me the procedure and approach they used.They know how to do deal with customer in old fashion way by considering them as a family.All I can say If you have a car and got into any small or big issue, you definitely need Neff’s team for support

I am a loyal Mazda customer, and recently bought a Mazda certified preowned Mazda6. I brought the car in for regular service, and was told that I needed new tires after driving the car less than 6,000. When I complained, I got standard line from everyone I talked to at the dealer that we can legally sell the tires if they over 50%.50+% to 3% in less than 6,000 miles?Be very careful if you are buying anything other than a new car from the dealership. Oak Tree Mazda is no better than any used car lot on Stevens Creek.Oak tree Mazda should adopt the slogan We do whats legal, not whats right.

I loved the buying experience and keep enjoying the maintenance services offered by the service department. You deserve 10 stars not 5!Thank you Neff Castro!

George Zermeno is the sales person who helped me on the new 2019 CX5. He is extremely helpful, patient and detailed! He understands what we need and want and locates the perfect match. With the help of the number guy Alex, we drove home a gorgeous vehicle that all of us enjoy driving/riding. Id certainly recommend George+Alex to anyone who wants a beautiful Mazda of their dream.

Good service, fast check in and check out... provides recommendations.

Got my first maintenance service, it was fast didn’t have to wait too long. Outstanding job and professional employees. Thank you Neff and Nolan.

I feel confident that my car is getting the best service. Efficient, friendly, staff...comfortable waiting room. Will not take my car anywhere else. Thank you.

Made first oil change appointment at this location and the guy who helped me over the phone did not mention that they dont provide shuttle service on weekends. I had to uber myself to/from work. The service guy was not clear on pricing and was going to charge me ~$140 bucks for 5K oil change! I had to show him their online pricing and get the price adjusted.

Service is great! Staff is friendly and transparent. I never incurred unexpected costs and job was always well done.

Always Great Customer Service!

Been there twice for service. Staff is friendly. So far no problems. Service time was short as well, which was nice.

Once again, Oak Tree Mazda Service (and Sales) does not disappoint. Im coming up to my one year anniversary and Michael Montuy (Internet Sales) still remembers me and Im grateful. The Service Dept-they are top of it and so far, I have not had any bad experiences or even small issues.I just had my CX3 Sport serviced and while waiting in the lounge, I had a MS Teams conference call. Remained socially distant and responsible. And thank you for the use of the public wi-fi!Im fussy about giving high marks but there are exceptions.

Excellent, fast, reliable service of my vehicle. The mechanics are experts, they know what they are doing. Thumbs up. Thank you.

They always do a good job and are flexible with my needs.

Andy Nguyen provided great service as a seller. John Downey and folks at the service department are also great!

I personally love this place. Its my home for my mazda cx5 where i purchased it from. People here all are nice.This time i got my glove box fixed it and it was so smooth.Thank you Neff Castro for helping me out through out.

Had an appointment (verified on the phone)for a safety recall, was there on time only to find they didnt have the part on hand. I now have to return in 8 days to try again. Friendly staff early in the morning but you have to have the service to back it up.

Super easy to schedule and take my vehicle is for service. Always have it done much sooner than promised. Never any hassles.

The customer care I received from Thomas Haenggi was extremely helpful in my decision making in purchasing a beautiful blue Mazda 3.

Fast, reliable service! The guys who work here are great, doing a tremendous job - kudos to all of them!!!

I had wonderful service for my Mazda Vehicle. Mr. Neff Castro is very professional and very informative.

I recently got my Mazda CX-5 from the Oak tree mazda and I was assisted by DiAngelo. He started my search a month prior from the date i got my car and DiAngelo helped me throughout the process. They also matched all my requirements with the car.Overall I had a very positive experience

Very professional, well organized and John was great!!!