I called for my residential HVAC issue. I was told that they didnt sell to consumers, but a guy (didnt get his name) referred me to a place to fix my issues. He didnt have to do that and I appreciate that he did. Problem solved.

Excellent experience

Friendly enough on the phone, but they dont sell to homeowners - they only sell to contractors. This should at least be more clear on their listing. Ideally they would change the policy. So 1 star for the policy, but Id probably find them just fine if I were a contractor.

Called them and they said they dont sell to the public. Good to know these are HVAC people who only look out for other HVAC people.

Terrible place with lousy customer service.It was a very cold day (December 9, 2013 and about 40 degrees outside) when my Trane heater stopped working (the limit switch broke). The heater was bout 2 years old.I went to this location to pick up the part to fix the heater. I got there, and the lady behind the counter said that she cannot sell parts to any homeowners but only to repairmen. I explained that I have two little kids at home, and that the house was becoming alarmingly code for the kids. She was both rude and quite unsympathetic and basically told me to leave.I know that this will be the absolute last Trane product that I will ever purchase and will recommend to family and friends never to purchase their products.

They are slow. Prepare to spend 9,5-1 hour even on simple part purchasing.

Great service, they can get anyparts you need.

Very good and efficient service

Friendly enough on the phone, but they dont sell to homeowners - they only sell to contractors. This should at least be more clear on their listing. Ideally they would change the policy. So 1 star for the policy, but Id probably find them just fine if I were a contractor.

Helpful staff with lots of knowledge

Cool guys