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Illumn
760 Charcot Ave, San Jose, CA 95131, United States
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Illumn
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Gl
Review №1

Heard about them online and found that their store is close by so I thought Id stop on in to take a look but the shop is closed to prevent the spread of covid.When I arrived I found a sign on the door to order online and then texted them so they can run out my order.I ordered two batteries for the price of one and they even included a nice zippered case to protect them. Cheaper than buying from eBay. And its a trusted source.Their service was very fast and prompt.The products that they sell are authentic and high quality goods.I will be back when they finally open their doors, after all this covid scare is all gone.All in all, an awesome store. I will recommend them to many of my friends and family.

Th
Review №2

If you are looking for LED flashlights, whether its for weapon light, home use, car use, camping use or carry use, look no further as ILLUMN is the perfect place to shop! Thanks ILLUMN for hooking me up with Olight Odin Mini Limited Edition in gunmetal grey. Prompt shipping - usually ships out within 1 business day. Im a fan of Olight products because they are reasonably priced and they have models that are rechargeable with magnetic charging cable. No need to keep buying batteries. Olights are made in China but so is iPhone. Build quality is very nice. Will buy more again.

ji
Review №3

Hi everyone,My name is Jim and I am writing a review about the flashlight store called the Illumn. The Illumn store has been open for the last 10 years and is owned by a man named Craig. I cant say enough good things about the store and its owner, Craig. Illumn has an extensive list of many different brands of flashlights, which are at very good prices. I am fairly new to the flashlight scene and had many questions. I emailed Craig MANY times. Craig was always quick to respond and answered all of my questions. I ordered the light I wanted and received it quicker than scheduled. After receiving my light, I fiddled with it and messed it up. I informed Craig that I had a problem and he called me promptly at the time we scheduled. Without hesitation, Craig sent me a return shipping label and is fixing what I had done to the light, which he did not have to do. Illumn is the first store I will be visiting for my flashlight and accessory needs. I would give it more than 5 stars. So check out the Illumn store for all your flashlight and EDC gear needs.

Br
Review №4

Fast service. Knowledgeable people. Great prices.

J
Review №5

I had to work with their customer service due to the fact that I messed up the shipping. Customer service was quick to respond, was friendly and easy to work with. I appreciate how speedily they fixed the problem that was totally my fault. Illumn has great customer service! I will always order from them if possible. Craig S. made me a customer for life. Thanks Craig!

St
Review №6

Exceptional customer support and friendly service. I came across these folks while surfing for batteries. Learning they are located minutes from me and carry a great selection of top quality Flashlights, chargers and BIY flashlight parts in addition to their extensive battery selection is a nice bonus. Pricing is very competitive and the staff well versed on their products. Will be a customer for years to come.

wa
Review №7

Illumin is awesome! I have placed two separate orders with them so far. Both orders came quickly. On the 2nd order, one of the flashlight had a manufacturer factory installation problem where the glass lens was not sealed and rattling. Defect makes this flashlight not waterproof.illumin quickly responded and shipped out a new flashlight. illumin even let me keep the bad one! As it was really not illumins fault, I offered to partially pay for the new flashlight. But they politely declined. Great customer care and service. Will continue to shop there.W. HoggiePomona, CA

Re
Review №8

Can’t say anything bad. I order online and my package is due Friday. Will be using them again. They have great selection. And I will be recommend them on my reddit groups.

Ni
Review №9

Great company. Friendly & knowledgeable staff. I conducted business with the founder back in 2009. They carry quality flashlights/batteries/charging accessories from various manufacturers. They also offer will call pick up if youre local. Definitely will be coming back here for all my illumination needs.

Re
Review №10

Their product, pricing, and service are wonderful. After having my beloved light for several years, it finally died. It was still barely in warranty. Craig gave me a huge credit on the next headlamp purchase, and he threw in a couple of batteries! They are great folks. I am thankful for them because I am tired of buying on Amazon, sometimes you get fake products. I am now going to buy a charger, and only from them.PS I bought the fancy charger, a couple batteries, and a real nice headlamp. I could not be happier. I purchased them on the phone and he directed me toward a better charger that was actually a little bit cheaper. You cant get that from Amazon!!

Jo
Review №11

I’ve been trying to go the the storefront for some time now and finally made the trip yesterday. I was shown great hospitality and enjoyed talking lights with the employee( I didn’t catch your came!)Illumn truly is the best place to buy your batteries from. Period.

SJ
Review №12

My work schedule doesnt allow me to get into the shop very often. Tried a couple weeks ago (early Jan 2020). Was able to get there on MLK day and they were open.Huge selection of lights, big small and every size in between. They have a section of historical pieces (for flashlight geeks) of very high dollar items (at the time) that are cool to check out. They will let you play with just about anything they sell and really engage with the people who walk in the door.Craig was awesome to deal with and is a fellow firearms enthusiast.My only change is they should get their FFL and sell guns, nice watches, knives, get a TV with a smoking lounge and bar. Ultimate guys store.

Al
Review №13

I get all of my flashlights from Illumn; this company is located in a warehouse with an attached storefront. They have a lot of sample models you can check out in person. Owners are friendly, helpful, and knowledgeable about flashlights, chargers, and batteries. Thank you so much for your help, Calvin and Craig!

Ju
Review №14

Craig is awesome. Very patient and we were there a long time. ☺️ They have very good discounts and offer a great variety. Also hes very knowledgeable about the field.

Jo
Review №15

Purchased batteries from their website, I mistakenly chose the wrong version as there are countless. No where as an online shopper did I read **Batteries are NOT able to be returned**. My package of batteries were unused and unopened as I requested a return the same business day I received the item.I was told there are NO returns as batteries are considered consumable. No store credit, no return, nothing....Highly disappointing considering the competition. I will not and cannot recommend this company to anyone. Buyer beware with my misfortune and if you suspect a defect you are SOL with Illumination Supply LLC.

Je
Review №16

I was given their information from a friend, when said friend learned I was shopping for 18650 batteries. Illumn has a great and stocked selection of batteries for various needs, very fair pricing, and knowledgeable helpful staff. While youre there, check out a high quality flash light for good measure. Thanks Craig for your help today and Ill be back the next time I need to replace my current batteries.

D
Review №17

This place is the best, Craig is the man that can answer and solve all your questions and provide you quality product

Ki
Review №18

Great service and great products. Purchased a mid sized flashlight for work. The quality and price of the light is unbeatable. As a bonus the light came with more accessories at no cost than anywhere else. Will purchase from again in the future.

Ta
Review №19

Great service. Craig is a handsome young man that can help you with anything flashlight related. Google maps might put you behind the store if you go in person, but their online front is just as good.

Be
Review №20

Extremely helpful and willing, as well as able, to answer any questions you might have. Whether or not you come knowing exactly what you want or if you ask them what a flashlight does, know youll be taken care of

Ju
Review №21

Great service. Craig was very knowledgeable and took the time to make sure we had all the right parts for my project. Highly recommended!

Br
Review №22

While I had recently posted a very negative review with this company I feel obligated to offer this follow up. The company has since reached out to me and has corrected the situation by sending me a new and in fact upgraded flashlight. They (ownership) stated that they had tried to contact me several times via email over the past several months. For reasons not determined, I never received their emails. I do question as to why they would not have picked up the phone and called me to resolve my issue which was a defective flashlight right out of the box. In any case the problem has now been resolved to my satisfaction.

Mi
Review №23

Hands down the absolute best place to buy flashlights and batteries. All kinds of cool stuff to buy, excellent customer service and knowledge of the products they carry

Al
Review №24

Who knew the best place for flashlights and batteries is right in the neighborhood? The guys here are very helpful and friendly, answering all my questions and even offering discounts without asking. If you plan on ordering online and live locally, stop by instead!

ch
Review №25

Very knowledgeable staff. Very reasonable: they understand the problems finding reliable suppliers and dishonest marketing. Very professional: willing to listen, capable of hearing, able to reflect concerns. Very proactive: checked on competition pricing for sale items and improved their position. I went in with a reasonable budget and increased my purchase simply due to the staff. I was able to pick up: a smart 18650 charger, protected cells, un protected cells, high capacity cells, a high candela spot light, find a fabulous “firefighters “ angle head 2500Lumen!! Great price!, finally understand the ?Orolight? System (proprietary batteries)

Ra
Review №26

A great place to purchase DIY flashlight items, great quality at a great price. Above all excellent customer service, for example: during one of my builds, I broke the center out of the pill for my led drop in component.I sent him an email describing what I had done...and made it clear that it was my fault. I asked if he had a separate pill, and indicated that I would pay for it and the shipping cost.He sent me the whole drop in...free of charge. Now Im sure that he couldnt afford to do that all the time....but its nice to see someone put their customers satisfaction before any profit to be made.

Za
Review №27

This place is great, made an order on the 2nd which was a holiday and received it on the 4th, they have everyone beat on prices by alot as well. Highly recommend them

St
Review №28

Good prices and fast shipping. Sells authentic gear. No worries with this shop. Ill be doing my flashlight and battery shopping here from now on.

Os
Review №29

I love this place. They have a huge selection of flashlights, batteries and chargers. Every time Im in the area, I stop in and buy something.

Je
Review №30

This place has all sorts of cool stuff to tinker with, and great staff to help with above all.

Co
Review №31

Great customer service and knowledgeable staff

Ma
Review №32

Excellent store

Se
Review №33

Amazing shop, they definitely have anything to meet any of your flashlight needs. I go there for batteries for my vape mod great prices and great people.

to
Review №34

Good place to check out if you need some light. Very knowledgeable. Iv gotten a couple flash lights from here, and one of them was able to fix my other FL. Hes was vey helpfull. Deffinetly a good place to check out, they have a wide variety. And good costomer service.

Re
Review №35

Purchased a $4.00 battery from Illumn. The battery started leaking within a day of installing it in my flashlight. Contacted Illumn and was told they would do nothing to replace it.

To
Review №36

Best selection of high quality flashlights and lithium batteries on the planet. The guys that work at the shop are very friendly and knowledgeable on the products that they sell.

Hu
Review №37

Best batts, chargers, n lights around; skip the big box stores, or questionably cheap online lights. Top quality, best price, great service, and a lot of knowledge is available if you ask. I always need high amp drain batts with good mAh (run time), and they have several types in stock. 10/10

Mi
Review №38

Very knowledgable service and great selection.

Ju
Review №39

Trustworthy guys that test the products they sell, interesting order system, and may be difficult to find if you dont know what youre looking for.

Sa
Review №40

These guys always take care of me!

De
Review №41

I tried to order a flashlight from Illumn and I never received an order confirmation nor would they answer emails or phone calls, I cancelled the order and received a refund but I have never dealt with such a poor online dealer. I will NEVER order anything from them again.

Sa
Review №42

It is now the 16th of January I ordered on the 28th. I still have not received my Package. At first I selected the wrong battery which they emailed me back and fixed it but it took almost a week and a half just to do that. Then my order never went through to send it so they messed up in that end. This is supposed to be a 2-3 day delivery. I am very displeased as they need to get theyre online ordering taken care of and its damn near impossible to get someone on the phone. Very disorganized and not pleased.

Er
Review №43

Greta place to find all your Li-Ion needs

Br
Review №44

The go to place for batteries and flashlights.

To
Review №45

Great company, with an excellent selection

Ha
Review №46

I have been trying to get them on the phone for 2 monthes I ordered some batteries from them and they sent but got sent back I have got them on the phone once in 2 monthes and they said they resent it and I should get a verification email but its been a month since that happened and no batteries and no email

De
Review №47

Cant get anyone on the phone buyer beware I believe they sell fake Sony vct5

Information
30 Photos
47 Comments
4.4 Rating
  • Address:760 Charcot Ave, San Jose, CA 95131, United States
  • Site:http://illumn.com/
  • Phone:+1 408-800-1051
Categories
  • Lighting store
  • Sporting goods store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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