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Public Storage
3255 San Pablo Dam Rd, San Pablo, CA 94803, United States
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Public Storage
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Te
Review №1

We have been very satisfied with our rental experience at Public Storage, San Pablo. Recently, Laurie helped us downsize our space and made it easy and efficient to transfer our belongings. Friendly and efficient she makes it clear that her customers interests and needs are a priority. Thanks for all your help, Laurie!

LI
Review №2

Laurie is always just the best. Literally! She is so on top of everything there. She’s sharp, she pays attention to all details. She has a memory like an elephant, she doesn’t forget anything. She’s just awesome, every time I see her. And she’s is always friendly. If you’re in need of a storage facility, go here and ask for Laurie, she will totally make the experience worth it.

St
Review №3

Laurie is such a joy to work with. Very personable and courteous. She definitely is there to make the storage experience a pleasurable one and she keeps the facility very clean. I also like this facility because we will be able to bring in moving van when our things need to be sent out.

Fu
Review №4

I just had the best customer service ever. Laurie was great and like a breath of fresh air in these tense and trying times. I left feeling like I could walk on clouds what a beautiful way to start my morning. Thank you Laurie !

Li
Review №5

I find this Public Storage to be great for several reasons. I have been able to purchase boxes and other supplies, when many other stores were low on stock. It is kept very clean and I have had great customer service from a woman named Laurie, on more than one occasion. Highly recommended.

Cy
Review №6

The on-site Manager (Laurie) is great: friendly, knowledgeable and quick to offer suggestions, advice and plenty of help when you need it. She took the time to walk me to storage unit and showed me how to unlock/lock it. She also demonstrated the steps for using the elevators. There are plenty of boxing supplies available for most needs in the front office. Note: Only the large storage units have lighting inside. Bring your own flashlight.

Vi
Review №7

Laurie set me up for storage and was very accommodating. When I come into the office area she always has a smile with a nice greeting. Thank you, Vincent

Ho
Review №8

Very easy to work with. Laurie at the front counter walked us through the process and even showed us two units so we could figure out what size we needed. Customer service was top notch. Facilities are clean, well kept, and secure. Huge shout out to Laurie and the rest of the staff for keeping things looking and running smoothly.I have two minor issues with this location, they close access very early (6pm) and you have to give your ID on the top floor to access the carts on the bottom floor. Its understandable given the location that they have to impose these rules and I dont fault the company for doing it this way, however its still a total PITA to get there by 6 and spend 10 min riding elevators to get access to the dollies/carts.

Ro
Review №9

I have to give a big shout out & ten stars to Laurie, for her professionalism & business acumen. She is so friendly, she makes you want pay your bill in person. Its like you cant wait for your bills due date. Shes a remarkable lady & public storage is blessed to have her.

Ro
Review №10

Yes this is Rosa, giving Laurie the highest of the best service at Public storage on San Pablo dam road, it is very clean safe and I love it and she’s an excellent person thank you.

ja
Review №11

Constance is a very nice manager. She took the time to walk me through the process showed me the units was very patient and took her time to explain things. What a pleasure to have her there

wa
Review №12

I am so happy to share my great review of the Public Storage Site. My first encounter with Laurie was met with warm, friendly customer service. Laurie and her boss have gone above and beyond to help me. Thank you guys so much for everything !!!!

Ra
Review №13

Laurie is so helpful and courteous and very supportive towards any transactions that you may have I went in there today me and my mother and she was so helpful courteous respectful didn’t make me feel like I was at a business she made us feel like we were at home and treated us like family I will always Like going in there to handle my storage needs and the rest of the staff are so respectful I give them the highest rating that I could ever give to A Public Storage🏫 facility and the district managers are so nice they even make you feel like you’re at home

Ce
Review №14

I’m happy making business in this placeThanks Laurie good costumer serviceThanks again costumer:JOSE BARBOZA

Ed
Review №15

Definitely one of the nicest, cleanest storage facilities Ive ever used. Laurie is a gem. Kind, courteous, and friendly. I hope Public Storage values her as an employee. We rented there for almost two years and will definitely use them again should the need arise. If you need storage in the SF Bay Area, go here.

Sc
Review №16

I like the staff. Very helpful and professional. I only dislike one thing about the property which is the units are in a building and you have to use an elevator to get to your unit. Thank you Laurie for helping me get my second unit close to my first one. You were very helpful and professional.

la
Review №17

I have been very satisfied with the cleanliness and security of this storage facility. Laurie was the representative that helped me with the elevator codes, and also showed me where my unit was located. I really appreciated that and It is reassuring to know that my property is being protected and that the staff is very and helpful and courteous.

M
Review №18

I would like to bring to the higher management that the tenants of this property are very happy with the lady by the name of Laurie. She is very polite and pleasant, at the same time, firm following the rules. She is doing an excellent job to keep the property clean and safe. She goes to each floor to make sure of safety of the tenants and their properties. If she is a manager this is good otherwise we hope that she would be a manager since she cares about the Public Storage and their tenants.Thank you

Jo
Review №19

Great service. Laurie and Jessica were very helpful and made the whole move in and move out process a breeze.

ra
Review №20

I currently rent out a storage unit at this location and my plan was to search for a bigger unit because I’ll be moving once again. Laurie was at the location when I stopped by to see if any bigger units was available, at that time, none were yet to be available but Laurie said she’ll follow up if any units become available. A couple days has past, I was about to call but then I received a call from Laurie stating a unit just became available in the 1st floor. I really wanted to stay in the same 3rd floor for easy relocation from one locker to another. I drove to the location just to get an idea if the new unit would be big enough and maybe considering to just take it regardless it was on the 1st floor. Once I got there, Laurie happily told me one unit just became available on the 3rd floor. I took a look of it and quickly signed the paperwork for the transfer before some else can take it. So thanks Laurie, I am very pleased with the service I received at this location and from you of course.

Te
Review №21

They raised rent every certain amount of months you have a storage for. They closed the storage on random days dening customers to there storage.

Ma
Review №22

Christine has always been amazing and very helpful. Loved this storage. Prices are always low too.

De
Review №23

I needed a unit for my furniture between moving and I was helped by Justene who was fabulous! She answered all my questions, made sure I was informed, and even showed me where my unit was and how to use my code and everything. Laurie was there and was very kind even though she didnt help me. Also was very well kept and cleaned building. Thank you for all your help!

Da
Review №24

Staff is super nice and kind

Ju
Review №25

A few weeks ago I stopped by the office and talked with Laurie. She is helpful, responds to questions patiently and make things work. I really appreciate her kindness. I think she mentioned that she was the property manager. Good on Public Storage in hiring people who are caring, competent and professional. Thanks Laurie for your help!

De
Review №26

Great Staff. Location is super clean

Su
Review №27

This is Darryl McMath I would like to thank Laurie for assisting me in finding the right storage space. Not only did I receive great customer service your location was very clean. Grateful for your help.

Fr
Review №28

My wife and I needed a 5X5 storage unit that was climate controlled and decided to stop by the San Pablo, CA, Public Storage office. We met with Laurie, who was welcoming and seemed excited to help get us on our way.Laurie explained she was awaiting several new renters who had made reservations online (if you need a storage unit, and PS has an opening and a good sale going on, do yourself a favor and reserve the unit ASAP), but made a few calls and when she realized the other customers would be there a little later, she decided to work us in.Laurie has a great personality and seems to really care about the facility and the customers. We were immediately comfortable with our decision to rent with this particular Public Storage office and were glad we decided to stop in.Laurie was very clear about the rules, regulations, and what their office had to offer in the way of services. Usually I have quite a bit of questions when entering into a deal like this but this time I only had one. I wanted to pay ahead of time for a few months. Laurie advised this was not an issue and proceeded to explain what would happen should I decided to terminate my month to month contract early. The entire interaction with Laurie was an extremely painless process.The building is very clean and the climate is very controlled. In fact, when I went there today, Laurie was working hard cleaning up after some savages that left trash inside the elevator and all over the floor outside of the elevator. Most anybody would be furious but Laurie was cleaning everything up with a smile and still took the time to say hello and ask how everything was going.With someone like Laurie working here, you know youll always have someone to turn to should you run into any issues. Thank you Laurie for making an already hectic day, much less hectic, with a courteous and professional interaction. If someone in a position above Laurie reads this, please take notice of an exemplary employee.

Jo
Review №29

I came into Public storage today looking for a small space. Nikita was awesome. Even though she didnt have any available. She looked at near by Public storage. Great Customer Service. Thank you

Sh
Review №30

I have been using this location since January, and have had the best experience with Christine. She is pleasant, knowledgeable, and efficient. She has been helpful every time I have been in. She always goes the extra mile to make sure all my needs are met. She thinks of everything. I wish every business I have to deal with had staff like Christine!! It would make life so much easier. Public Storage should do everything they can to make sure employees like Christine are treated well, shown and let known they are appreciated so they stay with the company.

C
Review №31

I have had the pleasure of working with Christine over the past several months. She is a very compassionate, friendly, professional and honest person. She is patient and always takes the necessary time to explain and listen. Public Storage is extremely lucky to have her working for them. This is a very clean and secure location as well. Christine works hard and takes pride in her job.

Be
Review №32

Recently rented a storage space at this location. The property manager, Christine, was very professional, friendly and helpful. I had no idea what size space I needed or what supplies I needed. Christine took the time to explain and go over everything with me in detail.The property is clean, well maintained and I would highly recommend this location if you are in need of storage!!

An
Review №33

I will be needing to rent a storage space and after numerous searches I have decided to go with Public Storage on San Pablo Dam rd. I was helped by a lady (Manager?) named Christine. She informed me of all the different prices/sizes available. She was very knowledgeable.The facilities were clean and the front office space was well stocked with the supplies that I will need.I will most definitely recommend this facility to others.

St
Review №34

Came into the Public Storage location looking for advice on temporary storage in anticipation of our move. Christine was informative, friendly and knowledgeable. She showed us a couple different spaces, trying to get us the best deal for our money. She also advised us on moving supplies. This place really does have everything you need. Add in the great return policy they have for unused boxes and we were sold.

Jo
Review №35

So far so amazing!First, and foremost, when my fiance and I first checked-in our person Christine was from the get-go and for always AMAZING. Shes rad. The super raddest of all the possible rad things.Second, the place itself is great: clean, neat, easy to access, all the things.Most important though, is how easy our introduction to the space and being a new client Christine made the experience for us.

C
Review №36

The Public Storage overlooking 80 on San Pablo Dam road is awesome. Christine checked me into our unit and was fantastic. The facility is and grounds look great and having a climate controlled unit is desperately needed. I would definitely recommend this location to others.

An
Review №37

Laurie provided great customer service and she very polite.

Jc
Review №38

My fiance and I loved the customer service offered by Christine. She was very attentive to our needs, she explained clearly, really very efficient. Minutes before we had visited another place for information and not even close to customer service like Christine provided. We really appreciate it.Customer service in a business makes a difference.😁 🌟🌟🌟🌟🌟 😁

Ye
Review №39

Danielle was super kind and courteous during my visit! I always enjoy seeing a smiling employee whenever I can! I really felt zero judgement when asking question to which she was able to answer all of them. That elevator as a bit of a hassle for me, see Im not the brightest potato in the bunch, but Danielle was happy to help me. Deserves a five star rating!

S1
Review №40

I do not regret going here! I worked with Christine and she is by far the most professional employee there. She doesn’t give you the run around and is a very pleasant and friendly person. I highly recommend this storage facility and I recommend you work with Christine she’s just the best!

An
Review №41

I have used multiple public storages and have dealt with many of there employees, but I have to say the property manager Nicole here is absolutely by far the best. She is always super sweet and helpful. She goes out of her way to assist and satisfy her customers. Nicole is always polite patient and professional no matter what is going on. Ive seen Nicole in action she had a customer that was yelling at her and being rude. She also had myself and 3 other waiting not to mention the rental she was doing. Nicole never lost her cool she was AMAZING. I always make sure to go when she is working because she is the only one at that property that actually does anything and makes sure your helped and satisfied. Ive gone there when shes off and its just not the same. The other girls there are not friendly or helpful there always on there phone and most of the time the office will be locked lights off . I know I sure do appreciate it Nicole she is the best. Your lucky to have someone as talented and dedicated to her job as she is. Nicole there does the job of 2 at least this property use to always have 2 people staffed there but ever since Nicole has been up here she is always by herself and she does an amazing job and yet when shes not working there are two and the service is terrible. NICOLE YOUR THE BEST

A
Review №42

Christine was so helpful getting us setup with a great storage unit. She is very knowledgeable, and she walked us through the process seamlessly. We are happy with the high level of security provided, as well as how clean the building is. We are glad we chose this Public Storage location!A++ customer service

He
Review №43

Came into the storage today. To pay on my acct. Nikita was so helpful. I appreciate all her help. Great customer service

B
Review №44

You will not be disappointed! Clean, secure and friendly location!I had a very hectic move but my time and experience at Public Storage was wonderful. Christine is professional, calm, welcoming and its obvious she cares about this location.She was very patient and took her time explaining everything to me (several times in some cases) and when I felt like everything was falling apart she stayed calm and held me with a solution. Although my stay here was short I would definitely store here again if needed.

TJ
Review №45

If you use Public Storage be prepared for rental hikes in prices often. This facility used to be very clean but people started to leave their trash and old furniture in the halls, by the steps, in or near the elevator and in the foyer, outside and by the private dumpster. The sliding glass door was damaged (broken glass) and never repaired while I was there. The door stayed opened lessening the security. Elevators and doors to the halls were locked but sometimes renters would prop open the downstairs hall door which breached security. The foyer became a place to leave junk. I dont know if the broken door was the reason but the hours had changed from closing at 9 pm to 6 pm. Which pretty much was an inconvenience to people who worked. I traveled 74 miles to find that I couldnt enter. That closing time is only convenient to those who work a night shift or dont work.Staff was polite, store stayed stocked with supplies and was neatly arranged, restroom was available, moving carts were available, two elevators were available and easily accessible. Parking was limited (especially if there were more than 3 moving trucks) however, the last time I was there, there was construction going on in the lower parking area which might be improving upon the space.

Li
Review №46

Huge thanks to Christine; she was so helpful, professional and welcoming to assist my family in setting up the storage rental. I have used Public Storage in the past and have valued their services, but this particular location and employee has exceeded my expectations. Glad to do business with Public Storage.

M
Review №47

Christina is the current manager in El Sobrante Public Storage. I feel that it is my duty as a customer in that Public storage to write about her:1- She is knowledgeable and polite with the right answers and actions. She routinely walks around each floor to make sure the customers storage as well as customers themselves are fine.2-She is elegant, which has affected the inside and outside of the storage. Now, not only inside the storage building, but also the outside, where customers park, is clean. We know that cleaning the dirt, that some customers leave, is very challenging but she somehow manage it.3-She willing to help the client with their legitimate request. She makes customer feel that she cares.I hope that Christinas personality and job performance would be a model when the Corporate hires managers.

ma
Review №48

This is a great place and reasonable prices compare to others around. Lesea and Juanita go out of their way to be accommodating. I once forgot to put a lock on my storage and not only did they called me but out one of theirs so that my storage was secure. Thank you.

sa
Review №49

Excellent facility. This facility has a huge selection of packing supplies. The office is a beautiful showroom of bubble wrap, tape and dish packing paper. The rental process was easy and uses modern technology. My entire lease took 10 minutes. It was all done on an ipad. Sarah was helpful and carried the packing supplies to my car and helped me load them up

ru
Review №50

It was a godsend for me that Nikita was in the office today to help me. She helped me to get the best deal possible when I needed to upgrade the size of my storage unit. Nikita, you dont know how much your kind attitude and professional demeanor meant to me. Thanks a million.

Ch
Review №51

Great service ! Christine made everything super easy I was in and out n about 30 minutes with a storage space. It was my first time renting a storage space and I couldnt be happier. absolutely no hidden fees !

Ro
Review №52

I came in to make a payment for my moms storage unit and was greeted by a woman of the name Christine. She was very attentive and friendly and helped me with taking my payment. She provided excellent customer service and answered all my questions I had. Amazing employee 👍🤗

Sh
Review №53

The Property manager, Christine is awesome! She was super helpful and knowledgeable when helping me to choose a storage unit. She’s always friendly when we see her and ready to help answer any questions we have.

Yo
Review №54

This location is very clean and well maintained. Weve stored here for over 12 years and we have no complaints. The new manager, Christine, always greets me with a smile and is doing an exceptional job here.

Vi
Review №55

Friendly service. Christine at the desk was very courteous, helpful in assisting us to setup our storage unit. Her knowledge and patience have definitely made this a very good experience for us. Five star, highly recommended.

An
Review №56

Christine and Danielle are awesome! Super helpful, professional and friendly. Im moving back to the area and a first time storage user. I feel comfortable and confident that my items will be taken care of this facility. Clean space and wonderful customer service.

Lo
Review №57

Christine has been very helpful and patient with all of my questions regarding a unit. She’s so friendly and welcoming. This location is so clean and everything is easy to find. Will definitely be recommending to family and friends.

Ca
Review №58

Wonderful facility, clean and secure. Staff are always warm, friendly and extremely helpful. Christine always goes out of her way to be helpful and takes the hassle out moving storage items in and out. They have the things needed to manage your storage on site.

Ja
Review №59

Christine was very helpful and knowledgeable explaining everything about the storage/facility. Facility was nice and clean. Definitely would recommend.

La
Review №60

Facilities are much better in the past few months since the new manager Christine has come on board. I don’t rent a unit but I do purchase package materials from there monthly. Christine is very pleasant and greets you with a smile, has great customer service. I will continue to purchase from this facility.

Mi
Review №61

Christine was extremely helpful and polite. She knew the business and facility very well. I didn’t need to ask questions as she was always a step ahead. The facility is well maintained and clean and she listens and cares about her customers.

Gi
Review №62

Christine has always been super helpful; provides service with a smile. The facility is clean with easy access. There are plenty of packing/moving supplies. Id recommend this facility.

Sw
Review №63

Awesome customer service! They gave me a unit right next to the elevator and been with them for a little over a year! Danielle was super sweet and very friendly on my last day with public storage! Thanks for everything!

vv
Review №64

Huge shout out to Danielle, was incredibly nice, friendly, and efficient. She was also very patient and completely professional with me when I had lot of questions and helped me figure out exactly what I needed!

tc
Review №65

Beware of Public Storage!I reserved a unit online. The next day I showed up with a rental van full of furniture expecting to have a smooth move in. The front door to the office was locked and there was no one to be seen inside. I went back to my rental truck to try and call their office but it just kept me in an automated loop, unable to talk to a real person.Finally I noticed an employee come to the front door and unlocked it without signaling me they were open. So I get out and walk in and was immediately and rudely told by the man behind the counter (Lamont) that I could not be in the same warehouse sized office with him if I wasn’t wearing a quarantine mask. I said it wasn’t mandatory to wear masks in public and I was standing more than 6 feet away. He insisted I wear a mask or I could leave. I told him I had a reserved rental unit and a rental van right outside ready to be unloaded into my new unit. He again insisted I wear a mask or he would not help me and that I could leave. Lamont offered no alternative and said I could go elsewhere to find storage as he would not help me. After much back and forth he finally relented as I had already spent time and money just getting here just to be told to go away unless I could suddenly produce a surgical mask.Finally I got to the end of the rental agreement and noticed a $25 “administration fee” tacked on to my bill. This “fee” was not mentioned on the website or was very well hidden. The old ‘bait and switch’ fee. So I was basically charged $25 to argue with a Pubic Storage employee. Fun!Lamont finally showed me to the unit I had rented. Or at least he pointed wordlessly and vaguely at a hall of roll up doors. I asked him if there were carts available to help load in and was told no, the carts were locked away so people can’t use them. I guess Public Storage didn’t want to pay to have alcohol wipes or sanitizer so no carts for paying renters. So thoughtful! So after lugging heavy furniture to my unit. I put on the padlock I had brought and got the hell out of there with an ample amount of buyers remorse.A few hours later I got a message from Lamont saying he had forgot to give me my keys and lock for my unit and I could come back tomorrow and pick them up (don’t forget the mask!!!). I called back the next day and was told I wasn’t allowed to use my padlock and was only allowed to use a Public Storage lock that I had to purchase for $21. No I would not get a refund for returning the specialized lock after using it. The lock would fit only Public Storage doors so after you moved out it was trash. Another hidden fee not mentioned on the website, sign in paperwork, or even by Public Storage employees. Another ‘bait and switch’ grift by Public Storage.Don’t EVER consider renting a unit from the scam storage chain. I was told even if I moved out the next day I would still be charged for the worthless $21 lock and $25 admin fee. Public Storage uses sleazy business tactics to drain your wallet and makes sure your move in is as unpleasant as possible.

Ci
Review №66

Thank you Christine for your amazing help and smile! This is truly a facility with genuine customer service and it was a pleasure doing business with you. Thanks for all the helpful information. I will be back.

Do
Review №67

Safe, secure and clean place to store your personal effects. The manager always goes above and beyond for us customers. Please know its noticed and appreciated!

K
Review №68

The lady that works here is awesome! Christine helped me out with some issues I was having. Kind, bright & helpful.

Sh
Review №69

Great location, right off the freeway. Clean, secure and great staff. Christine has turned this place around and its extremely noticeable!

Do
Review №70

Incredibly friendly people. Danielle made the entire process very smooth. Honestly one of the nicest people Ive met in ages!

Ri
Review №71

I had to rent a storage space today. I went to the public storage on San Pablo Dam Road and had the best service from Naomi. She showed me all of my options and even let me take a look at the available space. She made the process so easy and convenient. I will recommend Naomi to any of my friends.

Ri
Review №72

Laurie is the best ! super helpful :)

An
Review №73

Me any my mom came in. I’m 24. We didn’t know how to use the elevator on the first floor so we walked up to the front entrance to the Public Storage in San Pablo, CA. Danielle was the one at the front desk and my mom had met her already but I didn’t. Danielle was a blessing in the good and happy sense because she helped us understand how to use the elevator. There was just a slight error in the instructions she made copies of for the people on how to use the elevator but I was smart enough to figure it out with the aid of the instructions and she was smiling, verbal, and, very friendly to us the whole time we were clueless. Her customer service was as if we weren’t really customers but rather as if we were someone she knew for years who she does business with who are customers and I like that! I work in customer service and Danielle has that attitude and customer service that I try to have everyday at work towards customers but I don’t have it like that, although I try. She’s a cool face for Public Storage.

Mr
Review №74

Great place for storage. Christine always greets you with a smile and helps any way she can. They also have everything needed for moving and storing.

or
Review №75

Great customer service! I recommend coming to this location if you plan on storing any time soon. Its always kept very clean and the manager Sherrie is extremely helpful and knowledgeable and always keeps a smile one her face. Not something you see a lot these days in customer service and its highly appreciated.

35
Review №76

I came in to Public Storage today looking for prices on spaces. I was not sure of the size space I needed. But Nikita took her time and showed me a few spaces. Thank you for the awesome customer service. I will be back.

An
Review №77

Christine has always been very professional and helpful. It is a pleasure during business with this site because of the fantastic customer service that Wonder Woman, Christine provides. lol

Ke
Review №78

I came in today to purchase boxes and moving supplies. An employee named Brayan gave me the best service. He managed to help me with my needs. He gave his honest opinion in how much merchandise I really needed. I really appreciate the service.

Sa
Review №79

Clean facility! Great staff! Angelica was so helpful, knowledable, nice and all around amazing to work with! I cant recommend them enough to store your belongs and at a reasonable cost too

Jo
Review №80

Danielle was over the top helpful and I loved her attitude. We had a few laughs and she showed me how to find the deals online in order for me reserve a unit!!! Wish there was her type of customer service every where I went! Thanks Danielle!

P
Review №81

Nicole was an awesome help to us today! She went out of her way multiple times to make sure we had the appropriate unit for our needs and came to help with the elevator code numerous times. She was super helpful and kind. Her customer service was top notch!

Ga
Review №82

Danielle has a lively personality and a vivacious disposition, it felt like I was talking to another human being just like me and not a company drone. Shes helpful, humble, and amazing all the stars are for her and her service :)

Ly
Review №83

Stacey and Nikita were wonderful professional Customer service . Cooperative and helpful in satisfying our needs

Ly
Review №84

Excellent experience. I was overwhelmed with the storage companies in the area. I just started hitting up each one....three the first day....three the next day, etc. When I came to El Sobrante Public Storage that was it. I just made my mind up there. Clean, excellent staff, good location. Very clean grounds. Very clean storage areas. Didnt get the creeps with dirty units and bugs like some previous locations.Staff is great. Staci checked me in. Very helpful. I was on mental overload, so she didnt mind repeating all the info. Very patient. Plus I went online to reserve a spot, and the price was cheaper online so that was the clincher for me.Also Sherrie was super helpful the following day. I would recommend this company to all my friends.

ke
Review №85

Leslie and Sharika were wonderful! They were very patient and courteous with me to pay my bill which is at a different location, and their system was down. They gave many options on how I could and waited for the account to load. They resolved all my questions about my account and were so nice and friendly and professional and outstanding. I will come to pay my bill with them every month for their wonderful customer service.

J
Review №86

Came in to buy a TV box today. Christine was helpful and friendly. Everything seemed clean, stocked and well maintained.

Be
Review №87

I hate writing bad reviews, however, I had a really bad experience: The price was great, the sales person was friendly and the location was clean and convenient.Unfortunately, they were broken into and my unit was ransacked. I mean destroyed. Antique furniture broken, trunks thrown around and anything of value stolen. The worst part is they never even told me!Apparently someone rented a unit to get access to the facility then spent an entire night bumping locks and rummaging through dozens of units. I found out months later when the San Pablo Police called and asked if I was one of the victims. I immediately ran to my unit and found out I had been burglarized. My heart sank. They took jewelry that belonged to my deceased mother and even my fathers army medals from Vietnam!When I asked why they didnt call me they said they only called people who looked like they had broken in. This seems like they were blatantly trying to hide the break in from their customers. The police officer told me the same thing had happened within the last year.I had private renters insurance through AAA so I at least got some money back, but the stuff I lost was so sentimental and the damage so blatant that I cannot trust them ever again.

Va
Review №88

Angie was very helpful!! Im moving out and had no idea how many boxes I needed or what sizes to get, she was very nice and after listening to me she suggested a variety pack which included all the supplies and boxes I needed and she helped me load them into my car. I really appreciate the service I recieved here :)

Li
Review №89

I had an AMAZING experience here!!!! This is my first time here getting a storage and the girls here are AWESOME!!!! They are my new favorite people in town since I just moved here!!! Love them!!!! Thank you so much Angie & Stevi!!! Y’all are the sweetest ladies ever!!!See y’all real soon. You are MVP in my world!

Ki
Review №90

Lisa (who works at the front desk) was great! She really helped me out with my various questions and was extremely friendly while doing so. Thanks Lisa! : )

De
Review №91

The people are friendly and very helpful. The units are clean and reasonably priced. I love that they have alarms on every individual unit. I would recommend them to everyone.

Ra
Review №92

Great customer service quick and efficient

Ma
Review №93

You been recommended and will call by tomorrow. I need an small storage unit. Txs.

Da
Review №94

Excellent facility! Clean, secure, great lighting, patrolled regularly by staff. They even called me within 20 minutes after I left the facility to let me know I had closed the door but forgotten to place the lock on my unit. Ask for Sherrie! She is the best!

ky
Review №95

I come in here everyday. I am doing work on the property. Nikita is awesome.

Da
Review №96

Christine is very helpful and friendly from start to finish. She explained everything well, very patient and answered all my questions.

el
Review №97

Angie and stevie were great. I came into rent a unit today and they were very helpful knowledgeable answered all my questions. I definitely recommend storing here facility is super clean and customer service was great. Thank you ladies!!!

Se
Review №98

Andrea gave me great customer service, knew exactly what I was looking for! Has one hell of a personality, there should be more workers like her! The location was great, the property was clean and well kept. Will recommend others

Ma
Review №99

Christine helped me find my storage locker when I was having trouble. This place is huge and easy to get turned around in. But thanks to the friendly staff I found my way. Thanks!

Ke
Review №100

Nicole was so amazing and fast. It also make it very easy to deal with your business when a person loves their job. Love her!

Information
18 Photos
100 Comments
4.7 Rating
  • Address:3255 San Pablo Dam Rd, San Pablo, CA 94803, United States
  • Site:https://publicstorage.com/self-storage-ca-san-pablo/1517?pid=pslocalsearch
  • Phone:+1 510-417-4307
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
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