Good customer service. Store is well maintained and clean. Customer service is superb. They have good collection of plants at garden area. This store is next to Costco. They have good collection of lights and accessories.

I know these are hard times for staffing a business. This store has failed twice to provide the service they offer of curbside pick up. I canceled one order and needed to go in for the next.I do like this store other wise.

Absolutely livid with this Home Depot. We ordered all new appliances, the hook up to my stove was busted and now gas is leaking in my house which is clearly dangerous.They failed to even put the stove up against the wall. They decided they didn’t want to bring my fridge up stairs leaving me to hire people to do so. They dented my new microwave that they didn’t even put in correctly. These delivery guys need to be FIRED or moved to a different department because they did not do their job at all. I will be going to Lowe’s from here on out. Absolutely appalled.

Excellent Customer Service - Israel helped me find the grommets I was looking for, and cut my CPVC so that it could fit in my car!

In the morning contractor side you will meet one of my favorite employees at check out. This is My Depot. I know where everything is.

I have to go to Home Depot multiple times a day to get different supplies for different jobsites. This Home Depot is the best one out of 6 locations I use. Employees such Amy, Morris, Chris, and miquel make my visits a pleasure. They always make sure I get all my orders in a timely manner. There are a few other employees that also help me but I don’t know all their names. Overall I prefer this Home Depot as appose to the others

This Home Depot in sandy springs is pretty good. Most associates there are helpful. It’s right next to Costco so always easy to get to. Make sure you check amazon for prices though. But that’s true for all places

Want to recommend the store manager Wade.He went above and beyond and helped me after I left the store and got no help. Wanted to purchase a board and have it cut. Was told saw was broken and no other way to cut it. Left called to talk to manager and got Wade who said he could cut it for me with different saw and set it a side for meThat is what good customer service looks likeThanks Wade

Chris in the paint department was both knowledgeable and helpful when I was preparing for the painting of my new home. He was quick to offer suggestions as well as explain how to most efficiently tackle the work.I have many upcoming projects, and I’ll be sure to visit this store again because of staff like him.

I appreciate Home Depot for its generous business hours. I recently went there to get a chain for my toilet. It was one ft of chain and when I went to the cashier I had forgotten the code. The cashier told me dont worry about it and gave it to me for free. Great customer experience. Thank you Home Depot!

A perfect store cant be just read great products or large space. What really makes us perfect is the service. literally all the employees of this Home Depot work to the best of the abilities to help the customer. The lady at the paint station spent more than 20 minutes getting me the right color. The explain in detail how to use the paint what to do and what not to do. All this time spent on a customer buying just one quart of paint! Then there was a lot of help at the checkout counters, more help for loading the stuff to the car, and overall great experience.

Update: two days later, I was finally able to go and retrieve my items as they had been scanned into the store finally. They still weren’t readily available to the customer service desk so I had to wait 30 minutes for them to be pulled out from the backroom.I am only amending the review because of how helpful the lady at the desk was with finding it. The guy here on Saturday sucked. The lady here today was reasonable and helpful and didn’t just send me away, she got someone to go find the items and bring them out. Thank you!TL;DR: Home Depot has $500 worth of my items sitting in their backroom, won’t let me take it or even issue a refund.I ordered two desks from Home Depot’s online website. They shipped that day and received tracking, they were delivered to the store the following day.The website said estimated pickup date was Saturday, but it then changed to Thursday AFTER UPS delivered the items to the store.I arrived at the store on Saturday after the tracking verified the items were available for pick-up, and following the initial timeline that I had been given when they shipped (“Available for pickup Saturday”) I arrived several hours after they received the items.Waited in line for twenty minutes at the customer service counter. The customer service reps were telling every single customer in front of me no, before even finding out what their problems were, so I didn’t have high hopes.The rep who was at the counter when I got there, pulled up my order, saw that it was located in the back, and made up an excuse that he can’t “release” an order to me for two full days. Nowhere on the website does it state this, only that shipping (which was already done) may be delayed.I asked to cancel the order and he stated he can’t do that either. Now I am out $500 and have my apartment torn up as I was setting up the space for those desks to be there.The time he spent telling me and everyone else no, he could’ve just gone back there and dragged the items out. Doesn’t even have to bring them more than 10 feet into the store. I will gladly take them myself the rest of the way. After this is resolved (either by getting my items or disputing the charges on my card for failure to provide the items I purchased and were IN THE BUILDING) I will never shop at Home Depot again.Also: Home Depot’s customer service phone and text services suck. They take more than an hour to respond to a message, don’t help or don’t know what they’re doing, and all they do is refer you to the automated phone system that doesn’t have humans on it.

Didnt have suet - worse, there was absolutely no one around to help or answer any questions. wasted at least 30 minutes roaming around looking for product and help.

I just recently moved in the Sandy Springs area and one of my first stops was to this Home Depot location. I immediately went to Customer Service and I was greeted by Logan. I had a myriad of requests ranging from online pick up, return and exchange, and will call.He, and other employees were so pleasant, welcoming, and nice throughout the whole process, it really made for an excellent experience. This store also gave me the time and space to dissemble a work bench and miraculously, I was able to fit it into a Mazda 3 sedan.Looking forward to calling this Home Depot my regular store!

I stopped by this location to see if I can pick up a dolly to help my daughter move into her new apartment. When I arrived at the Home Depot, I went to the tool rental area. You know, its one thing I find disrespectful is when I go to a cashier desk and the cashier is having a private personal conversation with a co-worker and does not greet me as the approaching customer. I stood there at the contractor rental desk waiting for this young lady to acknowledge my presence. It wasnt until one of the male workers made a comment to take me as a customer did she finally acknowledge my presence. The mail that was working in that area seemed very knowledgeable and capable when I returned the rental to him.

Looking at lightbulbs and Anthony, who is also a veteran, (thank you for your service!), went above and beyond to help me pick the right color and wattage. A great place with kind people!

Just left less than 5 minutes ago looking for a specific screw. The slender, light skinned young man in the department was super un helpful. I brought in a long screw and he showed me a short screw. He wanted to give me a bunch of info I didnt need about types of screws I was not lookin for. As I exited, the young man at the door asked me Id I found everything I was looking for. I told him no. He definitely was not interested in help either. I left. Companies only need a body present. The customer service is terrible. This is partially why employees are being replaced with robots or machines. The dont give disappointing customer service, and these days, products sell themselves.

I went here to get picture-hanging strips and completely blanked on what they were called when I went to ask an employee where they were. She understood my description and pantomiming immediately and called over another employee who knew where they were and helped me find them. I think the whole interaction only took about two minutes! Both employees (and in fact all of the employees Ive spoken to on other visits) were very kind and helpful.

Covid safety and healthy, Good service as always and you can always find what youre looking for.

Awesome garden center! Great selection of plants and pots!

This Home Depot is is always very busy. Its tough to get in and out of this store. The employees do a good job keeping up with the madness.

Great flower selection. They always have what Im looking for when I have one of my youtube projects. But what sets them apart by far is their diversity of employees and their great customer service. Every .. single.. time!

Very friendly people and very nice place for home retail store...

I rented a moving van for the following day, and paid a $150 deposit. The next morning they canceled the reservation with only 4 hours before the scheduled pickup time. This was a huge inconvenience and I will not be choosing to spend my money at Home Depot anymore when other alternatives exist. Disappointed by this level of service, especially for such an expensive deposit.

We just had a door delivered from this location and the two men delivering this 2 ton door were the best!! They had to go down the back side of the home down some pine straw. It was a difficult delivery but these two guys “Romail and Quinton” were very professional and pulled it off. Thanks guys

I had to put together a walker and was missing some screws. I was helped pointed in the right direction for the screws needed. There is also self checkout with card so there wasnt a wait.

Always good to be there.Prices are good and the people are nice.

On Sept. 19,2020 I had an appointment with Trudy for bathroom cabinets and countertop plus undermount sink. Trudy was really great,very friendly, knowledgeable and helpful and all around wonderful. I brought my undermount sink and faucets to see if the cabinets and countertop would look good. Trudy told me when they would be installed and it was installed on the date she stated. This is the place to go if you need to ordere something from the Design Center.

One, I asked a short lady to get someone to help me in an aisle and she completely ignored me for help. Two, some hardware were in the wrong drawers.

We went to Home Depot to purchase our Christmas tree. The guy in the tree lot was very helpful and nice. He saved the tree we chose while we left to find a stand at another store. This was my first experience buying a real tree and Id definitely go back to Home Depot next December. They made the process seamless.Please dont judge the decorations! It was hard to find any in late Dec. LOL

Good service! Visited the gardening center! Good variety!

I was getting paint and a woman named Sherri at the paint desk seemed to notice me, but to only walk off. She didnt return for 15mins before another employee came to help me.

Fake appliances delivery schedule given and then no delivery. Lowes has better prices and faster delivery. Going to Lowes.

Very friendly. Heping hand. Wilson was very help to find faucet. Thank you 🙏

Horrible. Stood in the lumber section for an hour waiting for help. Had someone paged 3 times and still no one came.

Hated this one. Had to go to customer service to get help. Had to threaten to get a ladder to get the item I needed. All the home Depots from Atlanta to Columbus Ga including Phenix City Alabama needs new people for customer service and care. Or train them better or close all of them down. I cant stand to go there Id rather take a beating than have to go there for anything.

Dont forget to check your receipt. I returned leftover tile from a job, the girl returned my money back onto my card. Good deal. Not so fast, I looked at the receipt and noticed about 10 pieces were not accounted for. I went back and counted 7 credited, but I brought in 17. I asked the girl to please recount, and her answer was oops.

Had a horrible experience with someone named Chris Walsh. First ran into him in the garden center and didn’t even realize he was a worker because no apron like all the other workers, but one of the other workers called him a supervisor. But he ignored any requests for help because he was “too busy” smoking a cigar. In the garden center. Home Depot allows this?? You don’t smoke near plants, it kills them. Home Depot is okay with this guy destroying their products? And smoking on company property/time? Guys don’t go to this garden center, clearly their plants are subpar compared to the other stores.

The staff is very friendly and helpful and there are lots of great deals! Sometimes inventory can run low because this is a popular location since its close to Costco.

Love Home Depot, I brought a drill bit to create this! Keensthings.cc

I had the worst experience with the Paint section. I just tried to get a sample size of paint. The woman working there ignored me and then walked away. She then came back and was unfriendly and not very helpful. Not a good experience at all and disappointing. I left without buying anything

Service has gone downhill. Latest return policy change just makes another reason to shop online somewhere else. Too bad home depot is killing the hardware store themselves.

Very busy; thats good Im a shareholder☺️.

Just as it should be. Clean, well lit, & friendly staff. Not my favorite HD. But a good one all the same

I Highly recommend to anyone to shop Home Depot at Sandy Springs.I want to recognize Curtis(Appliance manager), Sarah, Ryan, and Moses ( Pluming department) for their patience, professionalism, and great customer services.They led by examples are something that your management team should be proud of.They are great representatives of Home Depot at Sandy Springs and how they care for their customers.

The helpful staff makes it fast to get the things I need and go on with my day.

Good Home Depot carts well stocked in the lumber area. Only negative is they share parking lot with Costco so parking lot spaces are at a premium

Bootleg drivers I will go back to Peachy parking

Very helpful staff, and a nicely stocked location. They maintain the store very well.

As we were browsing through some items in the fasteners’ section, a very kind and helpful associate by the name of Wilson approached us to offer his assistance in locating what we needed on our shopping list. He even directed us to the respective aisles where we can find those items. Wilson definitely is an asset to the company!

Needed a particular item and was pointed into the right direction. The item had been opened so we were offered a nice discounted price. The transaction was quick and easy. Thank you, Dave for your excellent customer service!

This is a a Home Depot Pro store not a Home Depot Handyman store. Go here for maintenance parts, not the Garden Center. The HD Merchants Walk store is a Handyman store. Fabulous garden center, terrible selection otherwise.

Easy browsing and fast checkout

Great staff and selection

We went in to purchase a new washer and dryer. The service was excellent. Annetta C. was very helpful and knowledgeable about the products we inquired about. This was a easy and quick transaction! We will definitely shop at this location again soon.

Good store with very decent supplies!

Nice selection of plants. Prices reasonable. But need anti-bird protections for those swooping down from the rafters. Not a joke!

Terrible location. Have had 2 issues with them recently and do not intend to come back.1. Ordered a grill online for pick up. When I received it, it was scratched, rusted and clearly was a floor model. Tried to call them to ask what the deal was and no response.2. Ordered a mini fridge online for pick up. When I received it, the box was completed destroyed and there was a chip in the top of the fridge. Told the employee when they put it in my car and they said they didnt know what to do, just talk to Customer Service.2 items I received from the store that had some damage and customer service has not been helpful. Will not come back.

Great venue. Clear signage! Found what I needed in seconds.

Great service from Annetta, she was great and friendly.

As a driver that do deliveries to Both Costco and Home Depot this is a mess and the Home Depot manager is very ignorant and has no patience with tractor trailer drivers claiming he gotta a business to run. The area is to small and too tight to have all this aggression especially when dealing with tractor trailer drivers. And he was trying to rush a situation that has 4 trucks back there for Costco to his one flatbed picking up 1 pallet of roofing shingles. Learn manners and patience

Good place to get tools. With a friendly staff.

Good prices and they had my order pulled and ready for me when I arrived to pick it up. !)

Worst customer service I ever experienced in my life. If looking to purchase appliances and etc. I suggest avoiding store entirely. Charlie in appliances is a terrible salesman and lousy employee. He only works fast to get you out of his face. Management failed to help. Had to order 3 times just to be told refrigerator is out of stock all 3 times. They waited until after day of delivery to tell us this. 2 months of waiting, 7 store entries and over 30 phone calls averaging an hour or more each time. THATS A PART TIME JOB dealing with them. Awful! Go elsewhere!!!

Helpful staff, spacious isles, well stocked store, short checkout lines, great shopping experience.

Good store. The staff is always very friendly and helpful. Like any HD it can be a struggle to find someone when it is busy but they are nice when you get one. We tend to always go on the off hours.

Good employees. Very helpful.

Always great customer service whenever we go here. They were extremely helpful in helping us decide on which appliances would work for us.

Pretty good product selection especially at the Garden Department. Great location less than a mile from exit 5 Highway 400. Same Plaza with a Costco Shopping Center. But service at the Home Depot store terrible you can wait for an assistance all day long nobody care. I had to go to customer service desk and ask for help several times. Total waiting time for assistance took 36 minutes then angry employee arrived, I asked him several basic questions he couldnt answer it on any of them and was getting even more pissed like its my fault then he starts complaining about another customers too me. Unfortunately this is not a first negative experience at this store it happens already many times.

Cool, place to stop in on the more upscale part of the city nice facility, nice people, customer service is A+++++. Thanks Again👍🏾👍🏾💯

We wanted to buy some mulched in 10/3/2020 for our backyard but were not quite sure which brand. Many thanks to Dale for his recommendations and helps uploading 60 bags of Scott brown mulch. Love HomeDepot and those knowledgeable men and women working in HomeDepot.

Terrific place to shop for any item your house desires and much more.

My husband and I have been long time customers of Home Depot especially in the last 2 months as we bought our new home. We ordered a LG washer and dryer a few weeks ago and the delivery never showed up. We got the run around multiple times and told by one of the managers “this will only happen when you go to another store so stick with us.” No show, no call. The rescheduled delivery got cancelled two days ago and we were never notified. I only found out because I called to confirm the delivery time. HD apologizes but continues to blame the delivery service. Take ownership of how this makes your company look and stop pointing the finger. This company doesn’t understand the time and effort we took to make sure we were home for this delivery. They can say their apologies and get on their way. The rest of us are left with a bill and no appliances. Do better. We will be taking our business elsewhere. Thank you for making our lives complicated and frustrating on top of an already difficult and strenuous time.

Returned damaged item. Woman so nice. Helped me look for replacement. Other male worker helped me figure out how to make it work. (Plexiglass barrier) Daughter so pleased and cost less then custom item that was damaged.

Good organized store

They had very kind and very respectful and helpful.... They were very good at helping the customer to help find everything I was looking for...

I was drawn to an LG range primarily because of the LG 10% off promotion if you buy two or more LG appliances. I accidentally ordered the items separately (the range and an LG washer) and when I called customer service to have the 10% off promotion applied, they said the items must be on the same receipt. The range was delivered in less than 48 hours after ordering and now that Ive accepted delivery I cannot return it in order to buy the two items together on the same ticket. So now I am out $250 because The Home Depot customer service would not help me with a solution. Basically just told me too bad. Will not be driving the extra distance to go to THD any more with an Ace Hardware right down the street. Just lost a life-long customer and brand advocate.

Always busy but always helpful workers

I just like their garden center.

Apparently field mice is a thing in this area, we needed to get some out of the garage.

What more to say about Home Depot? The prices are fair and the people are helpful. During this pandemic mess they are making every effort. Good job.

Poor customer service, young man did not seem to know what he was doing

Im always @ lunch, when I go...So in a hurry, hard to help sometimes.

My wife and I shopped at this particular Home Depot today (Sunday September 29) we were looking for a particular paint color to match our newly epoxied garage floor. We brought a small sample of the epoxy container lid for the color match. When we arrived at the paint counter we gave the sample to a guy working there, he very quickly and somewhat rudely explained to us that the sample was too small and he couldn’t do anything with brushed us off. So my wife and I went over to the many color selection to choose a color the would closely match, while we were deciding a young lady working from behind the same counter came over and explained she overheard the previous conversation and offered to help. She asked to see the sample and then stated that she could do what the first team member couldn’t. She explained everything to us professionally and then proceeded with the color match. This young lady was amazing with her help and professionalism. My wife was very pleased and so was I. THANKS Kimberly for your help, a million thanks😎👌🏻

They was very helpful find me some shower head.

No selection kept in store anymore I check online and too much out of stock. Sometimes we don’t always want to wait for shipping sometimes we might need something now. Especially not with all the stuff going on with the mail. Got to step your game up. I sat in front of the keys to get a key made and several people who work there looked at me and kept walking nice job I’m going to Lowe’s.

Kent was helpful with my return of an item.

The worst home depot to get in to and out of I have ever seen. It took me 30 minutes to get out of the parking lot. Too many businesses in too small of an area. I will not ever visit that store again.

The absolute worst customer service I’ve ever experienced. My company spends lots of money with Home Depot & their response to my complaint was very disappointing. There was a 29 day span between my purchase and the time it was delivered. I had to reschedule my delivery 4 times. The PRO desk and management have serious communication issues. 3 separate times I was promised a call back from 3 different managers, but they never followed up. Finally I got corporate involved & was only met with attitude and very lackluster customer service. They issued a $102 refund on a $6000 purchase, that I’d been waiting on for weeks. Not to mention the fact that I lost money to waiting on material. If there was anyway to stop using Home Depot, I definitely would do so. Unfortunately, they have such a monopoly on construction materials. I will definitely never bring any more business to the Sandy Springs location.

Great branch of the Home Depot. Great, friendly staff - especially at the paint section.

Quick & I found what I was looking for.

Grabbed some plant caddiesWell organizedIll be back

Disappointed that some store employees werent wearing masks to protect their customers. This store has, generally, been short on service and consistently fails The Home Depot experience model of taking a customer to area of the store when asked for help.Im finding myself shopping at Lowes more often for the store cleanliness and overall customer experience.

Found the things we needed with the app so it was easy.

I love home depot. Staff is helpful and the store is always clean. 10/10

I always have a good experience at The Home Depot. During these COVID-19 days I was able to get what I needed.Thanks

They had all the moving supplies I needed neatly organized and the first person I asked was able to give exact directions. Their customer service reps made the self-service checkout much easier.

Great customer service

Good prices, most helpful staff and the fastest checkout. Clean store well organized. Nothing else I could ask for.

Good people at this location