Excellent customer service good prices you can find anything for auto parts

I always check the parts before I leave the store. I encourage you to do so in this store...I did order an o2 sensor. The item in the box was out of the sealed bag and the cooper paste sample was not inside... the Thread was full of cooper paste with mark on the thread that shows it was screwed in. I told them that sensor was not new. They argued that o2 sensor always come with cooper paste already applied and no I wont get a discount because the sensor is new.Told me if I wanted to be reimburse because they dont understand why I dont take the part.They then started to talk in my back.Total lack of customer service. At least their is always RockAuto if you want cheaper AND NEW PARTS!Last time in this store.

Nice place in downtown Santa Ana, but the parking really sucks. I like that they are carrying a lot more heavy duty truck and trailer parts too...

My truck is 87 Chevrolet Diesel and I found the part good price

I usually really like these stores but we did not get a very friendly feeling here at this store

Guess was really rude with a judgemental unwelcoming attitude. I was with a friend and their dad while they were buying a part and guss treated us terribly instead of trying to help he was following us and wouldnt stop looking at us rudely while we were asking the cashier for the part. I asked him for his name politely and he replied mad for WHAT? I said Ive worked in hospitality and costumer service and would like to write a yelp review. I would give 0 stars for guess however the cashier attending us was helpful and nice instead of rude like guss pushing people away with his attitude.

Eh its OK not many diesel parts

Somewhat expensive but always had what I need

Went here to patch my tire. Everything went smoothly and was out within 20 minutes. Great people and service here. Will come back here for any service for sure.

These guys were so helpful, good selection of parts and tools. I bought an amazing battery charger that was on-sale, half off, which is the nicest one Ive ever owned. I shopped around, on-foot, but the prices all seemed sky high for what used to cost $35. The one I paid $59 for was a high-tech wonder. Thanks guys, well done.

Best auto parts in Santa ana

Alberto helped me out. He was polite and quick. Got me in and out quick.

Very rude. I have worked for Napa GPC for over 20 years and I was appalled by the horridly bad customer service here. These people give the GREAT NAME NAPA a very bad image

Great coustemer services 👌

Great service and great prices.

Got what we needed quickly, which is important!!

Excellent

Good service they carry most parts that we need good quality and if they dont have it in stock theyll order it for yall.

Their customer service is backwards. You are better off calling and you will get better service. I took the time to drive all the way to the store and the guy helping me takes a call and has me waiting their in front of him for 15 minutes. Unbelievable! I would recomend to call in your order, otherwise u might storm out writing a review like I did.

Had some forklift parts I could not even get part numbers thru OReillys and went here. Not only could they find the correct part numbers, they also stock them!

Thank you for the great help you have given me when I went at your shop. The visit was fantastic and for sure, I will return for purchase!

Great place for Ice cream. But you can get fresh fruit and vegetables juices too.

Save time. Order online and pick it up at the store. Hint: Pro Pack means the part is wrapped in cellophane and no box. It will be $0.50 cheaper.

Good selection and quality. A little higher in price than the big chain autoparts stores.

I reserved a part online, came in person to pay for the part. The manager Gil kept informing me that I didnt reserve the part. He kept telling me they dont carry the part. I showed him the Napa part # and shown him the email / pic of the item being in stock. Manager Gil is clueless is customer service. Have already informed Better business beaureau as well as Napa Corporate. Even though his is a privately owned : Owner is Mark Cubian. I will not do business with this branch and use the Orange location. The Orange office is very customer oriented.

Large inventory, great prices and very helpful staff!The gold standard for the NAPA franchise

Nice customer experience, pricey

These guys are always great. Always professional and knowledgeable.

Finally, a real auto parts house!

Good stock of tools and everything else. If they do not have it, they will order for you usually next day.

Well first of all I didnt like the service. I was at one point all alone waiting for a person to help me but they decided to go in the back of the office away from the from where customers like me where waiting,I will never go back there due to there poor work attitude.

This guys are clueless about what they doing. I took it back 6 months old battery for warrant one of person works there(he calmed he is been working for Napa for 10 years) he told me battery is at list 5 years old. I know I bought battery about 4 months ago sure eagnufh when I took different Napa they told me it shows only 6 months old in there system so they replaced. Please train your staff. I will never buy anything from this location.

Had some forklift parts I could not even get part numbers thru OReillys and went here. Not only could they find the correct part numbers, they also stock them!

Good place, bought a starter there, fits perfectly lifetime warranty.

K aa, oh pmrobably 9th St 1st,O m 38899

Very helpful customer service, theyll help you find whatever it is that you need & you can also call here for price quotes.NAPA also price matches from competitors so if you find something cheaper & then print it out & bring it here or you can just write it down & let them know.

I Took my dead under warrenty napa battery to this place today for them to tell me I had to wait 1 hour for them to charge it and retest. I told them the battery was just charged and tested at pep boys in costa mesa. no matter we have to charge and test ourselves. 1 Hour goes by then to my surprise he tells me this battery is through, done, dead. No Sh!&...he then tells me the warrenty on the battery is 2 years and its 23 months old and the warrenty is PRO RATED and a new battery is 92 dollars. New battery at pepboys with great service $79.99 I ask them why did they wait to tell me this so I wouldnt have waited???? Have a nice day the manager tells me...

My only negative is that prices could come down %20 to be competitive. 17$ antifreeze when its 9.99$ walmart is crazy

They changed the store hours

Literally paid half of what Auto zone and OReilly autoparts charge for the same part!! Thank you!

They usually have difficult to get parts. But youre going to pay for it.

Employees very helpful even when there about to close

Service is ok. Prices also ok.

Great service

Friendly staffNot a huge selectionWorking off of a paper catalogue not a computer data baseDusty shelvesBut friendly

Nice parts store

Get place had person name Reggie took the time to help u find an old part

Gil ; Sir is excellent person,, on the counter

Very helpful people

Very helpfull

Real Knowledgeable in Parts 1st try and Problem Resolved .

Great experience

Customer service bab 😟🖓

Very helpful

Great service

Some employees are stupid

Great

Just ask a question

Great

I give Napa Auto Parts 100.

Bad service, very lazy employees saw me come in and like what gave them laziness to attend to me ... And the one who attended me kept looking at the compiurers screen and almost did not pay attention, I give them 2 Star

Fast and professional attention

Always the best .I always find what I am looking for and good prices.

I really thought this company was more attentive to the Latino community but I see that (no) 👎Its sad full 2020. And these call us customer service. They are silly and rude to answer. The phone. It is my second and last time to this place. Napa The first and x the main. Saint Ana

You find everything you are looking for

Fast service

I went to change my battery and Mr. JOSE ALONSO attended meVery kind, I explained very well about my battery.While waiting for me to attend, I listened to him with another client helping her to resolve her doubts about the parts she needed.Thanks for the excellent serviceHighly recommended !! ...

Very bad cervicio asked for a star for my car and no lotenian available they had to order it and the one who attended to me better bought it elsewhere jjjjjj entonses that sell Servisio punch

Excellent service

Fail your vehicle here you will find the parts you need so that your vehicle is 100

Bad service and they didnt help me it seemed like they were doing me a favor not offering a service !!

I liked the customer service !!

They do not have the parts they occupied on time.

You find everything you are looking for and you can compare prices