Very Helpful. Sells and has parts that are hard to find!

Don’t even bother calling another shop! My Garage broke around 2pm so I reached out and they were booked till Monday along with a couple other shops. Maria who answered the phone is a problem solver! I expressed my concern about needing to get this done today if at all possible because I am slammed next week and it would be tough to find time. Maria said let put you on hold and reach out to Bob a tech in the field. I agreed and a couple minutes later she was back on the phone to tell me Bob would come out and take care of it. A short time later Bob arrived and got the issue taken care of in short order at a very reasonable price. He was professional, courteous and thorough. He also gave the door a complete check up after replacing the broken part.PS...I would like to personally tell the owner of the company that Maria and Bob are high caliber employees and a huge asset to your business!

After 2 in person measuring, one the morning of the install confirming everything was good to go, I come home to find my garage shelves hacked off, the shelves and tools that were on them thrown on my couch, no phone call no nothing, they tried to use 2x4s as door trim on the installs leading up to mine and had to go back and change them all. Terrible, not even sure how someone can come into someone else’s house and be so disrespectful. Terrible experienceEdit - the owner met with me and agreed to reinstall the shelf and make it right. They do make it right in the end.

Beware charged me double on a part then the part was worth

Fast initial response. Technician was able to come out and assess the damage to my garage. It only took him about 10 minutes, but before he left he assured me that someone would call me the next day with a quote. I waited over a week and left many voicemails but never did hear back from them. We ended up using Mesa and they are the best.

If you need want your garage door serviced/repaired by technicians who are polite, professional & respectful - then Besser Bros. is the company you are looking for!We needed to have our opener erased and reprogrammed and need to get new remotes.I called Besser Bros. and they sent out a technician first thing the next morning!Ernesto S. arrived right on time, looked sharp and was extremely polite & professional. He made it a point to go over everything that he was going to do before he did it and made sure I understood how the basic elements of garage door openers & springs work; being that proper maintenance is so important and can actually be a major safety issue!After completing the recode, Ernesto adjusted our spring, lubricated all the components of the door & opener and completed a full safety inspection.Im amazed at how much more QUIET our garage door is now that it has been properly serviced!Thank you Ernesto & Thank you Besser Bros!!

We used Besser Bros. on our old house in Santa Ana and again when we moved to Lake Forest in 96. They were always great to deal with, got the job done with a minimum of fuss and at a good price whether it was a minor repair or this past year (2015), installing two garage doors and two new garage door openers that were so quiet I had to double check that the door had closed.Highly recommended.

Have used Besser Bros for years and have been really happy. Most recently they replaced the springs on my door after one broke. They were very friendly and quick to do the service. About a month later the door wasnt always going up properly and I gave them a call and they came the next day and adjusted everything for free and got everything working smoothly again. Would definitely recommend them.

I wanted to get sensors installed so had someone come out to look at it and give me a quote. The person who turned up quoted me $300 in total for the job. After 30 minutes of getting the sensors installed and not working, he determined that my garage door opener was too old and I would need to change it. After he left, I tried to bring my car back into the garage only to have the opener not working at all now. Since then I had someone else come this morning who proceeds to tell me that my garage door opener is damaged (one that had been working perfectly fine for several years of me living here). He then left saying I would need to take this up with their manager. After calling for the entire day and being passed back and forth and being put on hold I am not being told that the first person who came out absolutely did not touch my garage door opener, he gave me a quote that I didnt agree with and he left with the service fee. The fact that the wiring he installed for the sensors is still in place is apparently a lie.

I dont post alot of reviews...unless someone has gone above and beyond and I feel that they should be recognized. I have used Besser Bros. for many years and they have always given me excellent service. This time I needed to replace my entire Liftmaster unit becuase it was very old and finally gave out. I got several quotes. The other companies I called were not professional and the techs they sent out were complete salesman. Ernesto from Besser Bros came out and was so sweet and professional and did a great job. Programmed everything for me when he was finished and answered all of my questions. Was never pushy or salesy. Their prices were also much much lower than the other quotes which assured me the other companies were trying to rip me off. Kudos to Besser Bros for a quality job and quality employees.

Quick appointments. Ernesto is a great technician. I live in Laguna Niguel and am very pleased with my new opener.

The worst company ever he came and said you need to change the motor for $595 and took $29 and left my son came he fix it for $8 onlyIf there is less than one I will rate them

They advertise Free estimates, they actually charge $59.00, for the estimate. I used their services, I paid $1,040 for springs, rollers and opener. I asked if they would credit the $59.00 I paid few days prior to the services and they did not. They dont honor their advertisement! Besides, I have used them for few years for maintenance service, every time they come for service something else brakes. Bad customer service.

Great Company!

Good service and quality