This review is based on the outstanding service I received from Felix. He is professional and knowledgeable. Felix has helped me on numerous occasions and always deliver stellar customer service. Highly recommended.

Five stars for AT&T Store Manager Felix Balajadia! My family and I went to AT&T store Santa Clara branch and Felix went beyond to help and assist my family in regards to updating our phones until our phone plan with a very smooth transactions. Every questions/concerns were politely answered. As soon as my family went out from the store we rang the bell as we were satisfied with the customer service given! I would highly recommend y’all to go come to this store as they have a good leader!

I had a really pleasant experience at this store today. The staff is very friendly & the manager who helped me, Felix, was super knowledgeable & answered all of my questions. And a nice plus is that the store is pretty clean. I think it’s great that they’re keeping everything sanitized during this pandemic. Will definitely be coming back.

My family went to this store inorder to upgrade our two phones usually we will go to AT&T Greatmall but unfortunately the good manager was not there anymore so I decided to try in this branch. The one that helped us was the manager named Felix Balajadia, he was super nice, knowledgeable, and he helped us throughout.Hes really an asset to this company & branch.Hope & pray that he will stay longer in this branch so that anytime if I need help I can go back to him. So visit this branch you will not regret it.We ring the bell before we went out sign that were very satisfied with Felix not only Felix all his team as well.

Josh and Felix: Amazing service, I had lost all faith in AT&T, two weeks of striving to get my daughter phone set-up. 12 phone calls with AT&T and no one knowing. Josh so kind and informative, you should have him be a trainer for many. How to treat people, with respect and follow through in resolving all of the issues. Needs a serious raise!Only because of them we continue.Best,Yvette

Omar is a great guy, helped me set up DirecTV Stream and internet. He gave me the best deal for this and was the most friendly and professional I have worked with at AT&T! Lifetime customer after this experience!

David helped me with all my customer questions and I left VERY satisfied. I normally don’t do reviews but gosh darn he is just the sweetest thing. Very knowledgeable about his job (and handsome). Will definitely be coming back. 10/10

DAVID LUCAS IS MY ANGEL!!!! He is the best AT&T person I’ve EVER DEALT WITH. He’s knowledgeable, smart and friendly. Give this man is HUGE raise please. I was on the phone with 3 AT&T service reps, spent over 3 hours trying to get my Apple Watch to get the AT&T cellular. None of them were able to help me. I walk into the AT&T store, David greeted me and fixed my watch in 10 minutes. THANK YOU DAVID!!!

Great customer service! The employees are all hip and modern they had me laughing on the floor. I was a little confused because they kept on saying, “Hey Peter” to one another but no one was named Peter. Anyways i had a great time can’t wait to bring the whole family next time.

Dont go here! To the Santa Clara Store.I was there today to have my new phone set up and transfer . Felix said can not be done and to set up in my car . He said No ..i will not do it.I have been with Att for over 20 + years.He was rude....very rude. He just walk away.

Went in today because my cell phone account is in collections for non payment and Eric explained nicely how to reactivate my service. Sheeeesh did that man have a way with words. 10/10 great employee

Great customer service! We changed phone services today from (over priced) T-Mobile/Sprint to AT&T and Omar helped make the transition super flawless and easy. Very satisfied with our new phone plan, overall better priced and coverage.

Manny was great helped me get a new phone. Manny was very professional and kind anyone who needs a new phone go see. Manny he will provide great customer service nice job manny thank you!!👍

Eric was extremely helpful and patient with helping me today. Everyone was super helpful and very friendly. Very quick and easy visit for me.

I had a complicated number transfer issue which I could not resolve with customer phone support, but Liz spent so much time patiently and kindly helping me not lose the number and also find the right plan for me. Keeping the number was really important to me and I am so grateful to her for her knowledge and help. While there I also observed the other staff were super helpful and professional to customers other too. Thank you!

I like this AT&T store because there service is great especially Eric Claus he is very humble, he have great communication skill great understanding customer feel very comfortable I can say he fully gained professionalism his own field ultimately outstanding A+ God bless AT&T and Eric

Store at El Camino Real and Kiely in Santa Clara, CA. Midweek at about 3 pm (June 2021). I was served in less than 5 minutes.Josh and trainee Mike were polite, pleasant and professional. The service they provided was exceptional. I was in to purchase an iPhone and an iPad. They processed my trade in iPone. They helped me set up my phone and showed some new/changed features. They helped me get the accessories I needed for the C type connector and the MagSafe charger. They answered every question I had.It was the best experience I’ve had at any AT&T store over the 3 decades I’ve used AT&T and Apple.

Friend had an issue with her phone & they gave her very helpful information by letting her know if she goes to the Apple store she could use her warranty.

Jay and Frankie were Fantastic at helping us switch 4 different carriers into a Family plan. It took 2 hours and they were friendly and cheerful throughout the process. AT&T please recognize these two associates. The plan saved us money and they both worked to find us additional discounts. A+ service.

Great experience. Sales associate Eric or Chris was helpful and knowledgeable. Easy and fast. Great customer service.

David and Eric were extremely helpful resolving some billing issues. They were able to find ways to save me monthly on my bill even after adding an Apple Watch! David was very transparent with me about how my account and bill is going to change. Overall a great experience in the store and look forward to future interactions here

Eric Claus was the best he helped me set up my new Note 20 Ultra and finding the best unlimited plan

Very worst costumer service by the manager, after being in the store yesterday importantly after speaking to manager we planned to move another carrier from at&t

Today I went in to pay of my phones and upgrade and after the bad experience I had when first signing up with ATT over a year ago I was hesitant about upgrade, but soon as I went in JAY came right up to me and helped me swearing all my question and helped me all the way through. The process was fast and super easy .Jay was knowledgeable and had my whole account fixed and I walked out with new iPhone and watch ..thank you again Jay I’m super happy.

Victor was great. He listened and responded to all of my requests and questions. He processed my upgrade for a new phone and diligently transferred EVERYTHING from my old to new phone. He thoroughly explained all of the costs for the phone. All of these actions made for a very enjoyable shopping experience.Thank you,Marji

Eric helped me out a lot and provided great service! Cannot recommend this salesperson enough!

The only reason why rating 1/5 is because there is no 0/5 to rate.

Manny did a very good job on taking my payment and showing me information on my phone and how to use my phone everyone must see Manny great job!!!

Thanks for doing a great job Michael

Omar is a really helpful representantive. Thank you AT&T, i feel appreciated for being a customer

Love them or hate um... they had today for me. The fellow helpings me gave me the knowledge. Took his time, very helpful. A pleasure to deal with. An that is why I keep A.T.T. for my service provider.

My experience at phone stores has always been a frustrating process. I was pleasantly surprised when coming here to this AT&T location by how friendly and helpful all the staff were. Marnee worked with us specifically and made the whole service transfer process easy and seamless. The whole staff worked well together and were extremely friendly. I received great product recommendations and didn’t feel like I was being taken advantage of. I would definitely recommend this location for people looking for good service and hospitality.

Awesome personnel. Took awhile to switch over from Straight Talk but they made it happen! Thank you so much!!

I was at the store 1 month ago and got my plan transferred over to AT&T from different career. When I received my bill there were errors on my bill when I came back to store an associate whose name was Omar came to help us. I was very disappointed fromThe whole company by how rude he was, he did not help me at all and just gave me the number of the person who opened the account. He had an aggressive attitude when I tried to explain the problem and ask for help. He didn’t absolutely offer any help and he just walked away on us and made phone calls when we were waiting for help. And at the end of my visit when I was leaving the store we thanked him he did not even look at us or respond. Thankfully the manager Tim which was a great guy and handled the situation very well, he listened to us and fixed the problem as far as he could.

Desiree was AMAZING! My phone stopped working right before I traveled and I needed a new one. Not only was she able to get me set up within an hour, I got a pretty good deal and she got me some amazing accessories. I’m so grateful to her and all her help and I’ll for sure come back!

Desiree was amazing. She helped me with everything in terms of fixing my account. I definitely appreciate everything she did to make my experience the best it could be. She was personable, efficient and answered all my questions graciously. I’d give her 10 stars if I could. Thank you so much for amazing customer service! :))

Omar is the great guy, very professional, didn’t tried to sell me any extras which I never needed, Good thing is provided the service in no time, if you want the less wait time and get job done right way, Omar is the guy,Thanks for being professional and great service. Looking forward to visit this location for fast service.

Great service. Marnee was very helpful and I was able to upgrade my device and change my plan quickly. Thanks Marnee!

Felix helped me really well, thank you ATT

I was attended warmly and my problem got resolved. I had Eric attending me and he is a very polite, confident and problem solver of a person. I had great time being at this place while my problem was being resolved.

Store employees -- my guess is will get arrested some day for committing crimes against AT and T and AT and T customers. My proof is in the hands of the Burlingame, CA police department under thier assigned Burlingame, CA police department number for thier review of AT and T using me as a set up for wire fraud and credit card fraud and whatever other State and federal crimes as may be determined by this Police department to investigate. I dont believe these acts qualify to be exceptional customer service or exceptional service .

I have been coming here for the last 8 plus years. These guys have always been awesome and still are. Great safety protocols and you feel safe shopping here given the restrictions these days! Great service to boot! Keep up the good work!

These guys at AT&T El Camino In Santa Clara are awesome . They know what they’re doing they listen to you they take their time and work it out for you whatever it takes I recommend only using that location

Awesome personal every time i come here they always resolved my problems specially Marnee she is the best thank you

We went to the Santa Clara, CA store to make our transactions. Stephanie, an associate, with her manager gave excellent service and did what they could to solve our issues. We appreciated all they did for us.

The staff was helpful, especially Joshua, in guiding us through steps for transferring my number from T-Mobile to At&T

The store at 2794 El Camino Santa Clara has consistently given us great customer service!

Jorge was an amazing manager at AT&T! he was so helpful and was very patient with me and all my questions. He was professional and gave beyond excellent customer service.

Josh awesome personHe is very friendly with customerI’ve a very good experience with this storeThq josh

Adrian was amazing! He was super helpful and really patient with us in wanting to open a new account/ line. Everyone at this location was really nice and very welcoming! Highly recommend coming here!

Philips gave me very good service

HelloI went to Santa Clara AT&T I had great experience. There was Jonathan & the manager that helped me out with adding another phone line to my account. Jonathan was very helpful with explaining the different plans I can do & took the time to answer all of my questions.Thank you guys

Worst customer service ever!The manager was on the phone gossiping from the time I went to store, After 5 -10 min, she took my name while she was on the call and informed me that someone will help. After another 10 min a guy came to talk to me and he started interrogating me like he owns our account. He had no intention to help whatsoever!Update after the owners response to my review.My concern was not the wait. It was the customer service and how your employee was talking to me in a rude way! I went to a different AT&T store and got my issue resolved in a matter of minutes where your employee was not even willing to help.Seeing the owners unapologetic response to my review, its evident on how this store owner and employees treat their customers. The irony is, the guy dont even refill their hand sanitizer stations is telling me how to book an online appointment 😂 refill your hand sanitizer stations first!

Great customer service.Each time I went there the staff have been very helpful. Once it was to change shared plans into individual ones, the person in charge was very patient and thorough, as it was not the easiest task. Another time it was to change a SIM card with a new phone, the process has been flawless.I went there just recently following a significant error of estimation in an email Ive received after adding by phone a small option to my mobile plan, Nwaka has been quick and efficient to explain and resolve the issue. Thanks!Recommend.

Entire staff was very friendly, helpful, and knowledgeable. Special thanks to Tim for helping us set up a new line and for walking us through filing an insurance claim! Great experience today!

Came in to trade in a phone and activate our new iPhone. Victor was super nice and helpful.

Easy process..smooth transition on what we needed to do at the store

Eric is going to be somebody. He is very good. I have been to Palo Alto store and the Belmont one and I will travel to Santa Clara store just for the service. Thank your. Owner of the store.

Liz the manager is great helped us out with everything !!

Josh is an amazing attribute to this team. I tried to start service online but I had a few errors...luckily I called in and spoke to Josh, who told me to come in and he helped me in a few minutes. Thank you, Josh!I can’t wait to start my new journey with AT&T!!

My wife set up and managed the account under my name. I cannot excise her without paying more than $1,000 in penalties and other charges. The billing went to her at another address. I have never seen it. You cannot provide me with the billing, yet tell me I am responsible for it, including all late charges. No attempt to work with me. Representatives have no power to do anything, make decisions, nor escalate. AT&T has rightly earned the Far worse than Comcast award. Ill do whatever I can to spread the word that AT&T is simply ☹️☹️☹️ pathetic!!!(Note I had to select an undeserved 1 out of 5 stars to post.)

Brandon at the Santa Clara store was awesome!! Very friendly and made transferring plans painless. Thank you so much for the great service!

I bought an iphone cable in a sealed box. When I got home, I opened the box. Unfortunately, the box was empty! I knew I couldn’t prove this, soi let it slide. Don’t want to give 1 star. Maybe some kind of anomoly?

They give Always good and fast service and employees are very helpful and friendly with customers

The two young gentleman helped me alot i said stay safe and well they wished me the same. I was extremely please with both of them we shared stories of what is taking place i said please be safe

I was very impressed with the service at AT&T store in Santa Clara.

Awesome store it’s the best

Victor from this store was super kind and helpful to sort out my requests.

Adrian was quite helpful, answered all my questions and gave me all my options. Definitely coming back here for my att needs and recommending this locations to friends and family

Very helpful and friendly

Irvin was extremely helpful and Desiree worked very hard to complete everything. Great service! Thank you for everything!!

Brandon helped us as soon as we walked in. We had problems logging to our hot-spot. He was able to fix my phone right away. But he was having problems with my wifes iphone 11, he called AT&T customer service and they were able to connect her phone. Brandon also showed us how to log into HBO max on the tv and our phones. He was very patient with us. Brandon was also very respectful when he spoke to us! Store itself was very clean, and we could see other employees constantly cleaning area where other customers had been. We could see hand sanitizers was readily available wherever we went in the store. We will definitely be coming back to this store with any or our AT&T needs, even though it is not the closest store to where we live.

I want to thank Brandon & Josh who both went above and beyond their call of duty to help me with device set up, written instructions. Their knowledge, professionalism and expertise ate good examples of doing the right thing to bring me back to your AT&T store.

Worst team! Manager was very bad. I have waited for more than an hr. No one helped me.. everyone was busy talking with their own employees. Lol 😂What kind of service is this ?? It’s not the first time though!

Eldrin (I think that’s his name), worst manager ever. Extremely unhelpful. The kid that helped was more capable than him.

Fast, curtious and helpful. Solved my problem and out really fast.

Desiree helped us a lot when we had questions about Billings and promotions. She took the time to explain everything to ensure Billings made sense and our purchases were smooth. Thank you!!

They helped me with this issue Verizon gave me andHelped me get in and out as soon as possible. Desiree did a great job helping me along and worked with eldrin to team up and give me a great experience

Can make their customer service better. I was at the store just to check out the new phone and the phones security alarm went off. None of the store employees cared to come stop the loud alarm.Had questions about my online purchase and a employee didnt care about my request and wanted me to call customer support.

Just awesome. Khoa and Quinn are very helpful. They helped me in retrieving my account. I really appreciate their hardware and gentle behavior. Overall excellent service. Thanks again Khoa and Quinn.

Great atmosphere as soon as you walk in, and very helpful staff. I really needed that extra support while making the transition from an iPhone 5 to the latest model, and Monique was extremely helpful, patient and understanding. I got all my questions answered and left very pleased with the customer service received.

Eldrin helped me with transferring my services and getting a new phone. He was immensely helpful and patient. Highly recommend visiting the store.

Adrian was very professional and very helpful. I was very satisfied with his services.

The store manager is amazing! She greeted me with a smile and was able to help me solve my problem. I highly recommend this location!

Marnee is helpful, she went above and beyond. Very friendly and patient.

Went to Att store to see about getting my new trail camera a sims card. Was not looking forward to it but was pleasantly surprised. It was Brandons first day working at the El Cmino location he was a manager at the Blossom Hill location before. He was very helpful with the camera. Neither one of us were familiar with how to activate the service to the camera. Brandon went out of his way to research and figure it out and get me taken care of. One of the best experiences I have had at an ATT store!

Great experience!

Sales Representative are very friendly in the store.Khalil Alekozai help me and explained the details of my plan . Definitely recommended services and great friendly experience with his Team.More Power !!!

Desiree helped me alot, great service!

Super nice and helpfull glad i came in today . Excited to see what other services at&t

The good: Well staffed, spacious, places for the kids to sit. Greeted immediately on arrival. You can see your name on the wait board. This is a company-owned store.The bad: Some of the staff are not entirely competent. You get the staff member that becomes available when you are on the wait board. Wait times can be quite long despite the large staff. Each time weve been in the store it has been exceedingly hot (in January!). There is less tech on display than we expected and it became an argument when they had a defective phone on display and suggested we buy one anyway, without even trying a display model. Information brochures are not readily available. Our account was set up wrong and they kept us waiting a long time and still messed it up. Trading in 3 old phones for $21 in credit took nearly a full hour. They dont answer their phone most of the time, and though they take a message if they answer they never returned our call.

Staff was great and not too pushy with offers. Only complaint would be with AT&T policy, not the store’s fault.

This AT&T store in Mariposa shopping center I found a very nice gentleman who help me with my phone. I was very impressed and I wanted to write a letter of satisfaction. Thank you for being courteous and for listening to this senior citizen who doesnt understand everything about phones and computers. Were old schoolers and we need alot of patience.

Excellent service by Eric!

David was extremely knowledgeable and patient with my daughter and I. We accomplished what we went in for.

They were extremely helpful and kind to us.

David, from Santa clara AT&T was great!

Usually this stores been pretty good. Unfortunately, my wife took her new phone in to correct an email issue and was told it was tood slow, take it back and get another one, Im training a new person and too busy to help. Geeze, the phone has a new op sys, is only 4 days old, and she gets talked down to? I called ATT and asked them to have someone call the store manager. Not a happy camper, theyve been better.

Good customer service Eric.

I was told by 2 associates if I had any questions I could call or text them. I get it their busy but if you can’t text back don’t suggest that as an option. I’m going on 7 hours for one reply.I will however say my service I received while in the store was fantastic! Let’s work on that texting option or just don’t suggest it