The brown skinned Mexican with the glasses needs to run to the back and get me a size 9.5 rapido... That dudes a punk needs to work on his customer service skills. Walked right out and across the way to get the same exact shoes at Champs.

The managers were very helpful. The employees on the other hands seem lot bother to help or listen to a customer. I wish they hired more people like the managers.

Watch out for the two-for-one sale. Its a scam to get you to buy extremely overpriced and unpopular shorts in order to get a free cheap white t-shirt. if you take advantage of this 241, just get yourself to t-shirts. so many customers have been turned off by this scam, the cashier actually react immediately when you say, what the heck $60? She replies with, would you rather just get two t-shirts?

Music played very very loud. Employees refused to reduce volume: “the loud sound is what brings them in”.It’s also made me a non-customer.

Loud a** music in the store! There wasn’t design pair of shoes I wanted in my shoe size so I had to choose different pairs and the staff I almost had to bother one of the staff for assistance since they don’t approach customers plus they don’t seem to like their jobs since nobody was giving a friendly smile. I won’t come here again!

Very good experience but this one employee who was like 4 feet wouldnt shut up saying aye foo

I was trying to find some new Shoes for school.Then i asked one of the employees with glasses and all he did say was “pazole,manudo” couldn’t understand a thing. (think it was frog language) then he took me to the back and pulled out his 1 centimeter and said “open it baby girl “ I ran before it was too late😨.And told me to squabble up. Would not recommend to go back😨

Employee James was super helpful usually I don’t know my style and James was very quick to help me find a outfit that I enjoyed. Would return 10/10 service

So I went to shoe palace with my girl to get some new Jordan’s but this worker named Jaime I think his name was called but for some reason he kept telling her she’s a bop and then for some reason he kept tell me to squabble up, on my momma and fasho he was pretty weird and he also tried to give me head but I ran away with my girl we were so scared and yesterday he dms my girl a pp pic and said my thing is small fasho. But tbh Jaime helped me out a lot.

Went to get some shoes with my little brother, some frog looking employee was trying to squabble up with me for some reason. Very bad service, I tried to leave but he did not let me. My little brother (15) was also touched by this man, it was very disturbing. He also found my brothers instagram and sent him very explicit photos of his froggy parts. Do not come here

After I bought some nice shoes one employee by the name of James told me to go to the back, he then proceeded to give me head.

I was in the store you know looking for shoes and when I asked for assistance some employee by the name of James started saying some weird things. I remember he said something like “pazole, mesican rice” and all the other stuff he was telling me was an a different language(I think frog). When I asked him if he had any steals for me, he smiled and took me to the back. He tried to give me that bop but I managed to run out before it was too late. Would not recommend going back as the other employees did not care for his actions.

An employee by the name of Jaime🐸🐸 told me he would hook me up with free shoes for a year what a nice guy I told him I’ll be back soon to give my buddies new kicks!!!!!!!

It was horrid!!! This employee was quite unprofessional he was a 4’9 tadpole and was trying to squabble with the whole ms13 gang I was scared for my life

Employee James was very helpful and talk to me in a nice calm way. Definitely my favorite person I’ve ever met in retail

I went to the store looking for jordan ones, although this place is really dirty and not clean. You guys have animals in the place roaming around like they are employees. Particularly their was this one frog that kept croaking and jumping to everyone. He said “croak* you got dat zaza?”. Very scary stuff... please get a exterminator to get that giant frog outta there...

I was just looking for a new pair of sneakers to wear on the daily and as soon as I entered this lovely gentleman James (I think that’s what his name was) began asking me “who was in Paris” I personally could not answer that question so I immediately left. It was a very weird experience to say the least

Went in to buy some kicks but the homie James gave me more than just the shoes 🤫😩

Amazing experience employe James was very helpful 😃😃😃😃

Some little dude was helpful today and gave me more than shoes If you know 🤫🤫🤫😩🥵 I think his name is jaime or James idk but he is small and he packing fasho😍😍😍😻💯🥰

That employee jaime told me to squabble tf up I was mildly shocked but I would expect that from an ms-13 leader. Overall Jaime was really helpful with the sloppy toppy in the back😫 would recommend.

I belive the employee whos name is james took me to the back and showed me his dido colletion, I was very furious😡🤬🤬

One of the male workers appeared intoxicated while I was interacting with them today which was concerning

Some guy in the back not that long ago said he wanted to do something in the back for a discount I didn’t want to do it and he got mad and said squabble up which I thought was very uncomfortable. BTW his name was Jamie🐸

Some guy named James told me to ‘Squabble up’ and also said he’d give a discount if I went to the back with him but he ended up showing me a footlong I would definitely not recommend unless you wanna make a fun video ya know

This guy who was about 4.9 asked if I needed help I said yea and bought the last pair of Jordans and I was walking back to my car and he pulled up with ms 13 and shot me 3 times and put his 1cm in me

Hello shoe palace A couple days ago I was looking for a pair shoes for my little sister and one of your employee’s by the name of James I believe 4’9 170lbs he threatened me and my little sister ! He kept telling my little sister to squabble up! Such a scary experience will not be coming back.

Some little dude I think or girl couldn’t tell, think it was Jamie or James. I asked him/her to get me a size 10 then he/she said come to the back with me and then he/she gave me some sloppy and a discount, definitely recommend

The employee jamies was very nice!

There was this one man I think his name was james or something and he literally told me “squabble up” like who does that😐 thats so disrespectful

When I walked in the store one of the employees there I think his name is James asked me to squabble up then he took my girlfriend in the back and I haven’t seen her since. SHE A BOP

I went to shoe palace for some kicks with my friend, james helped us. horrible customer service he kept telling us to “squabble up” whatever that means and saying if we have frog food.

A short man, think his name was james, dressed in one of your uniforms started making frog noises when we entered, he would not stop following us afterwards and never left us alone, never coming again

An employee by the name of James said “squabble up foo” and took me to the back for some kicks, but I ended up getting more than just shoes😏would def come back for more😩

Went in for some kicks but that employee James gave me a little more, if you know what I mean 😫😫🥵🥵🥵

Went in to buy a pair of shoes, and a employee by the name of James, wearing a gang mask, told me simply to “squabble him up”.. I had to pick him up so he could reach the pair of Nikes I wanted 😤 very unprofessional 😤

One of your employees was making frog sounds.

The service was horrible especially James who helped me out, he kept telling me to “squabble up” after i told him i didn’t want to go to the back with him.

This one employee named james told me to “squabble up” I was very shocked and confused.

My family and I came up from LA and we were so impressed and pleased with Julio’s customer service. I would recommend this place if you want excellent customer service and wide range of choices. Thank you Julio! We will be back next time around.

An employee name James was being very rude,and told me to squabble up and to meet me at the pond,and I was very confused

Terrible customer service a little guy that works there told me to squabble up after I asked him if he could bring me some Froggy 11s🐸.

He tried to touch me :I

The little short guy I think his name is James he told me to go to the back for a discount and he showed me his 1incher I was so disgusted

Horrible, there was this salesman I think named like James told me to go to the back for a shoe discount but ended up making Ribbit noises like a frog🐸

Some guy named Jamie told me squabble up what ever that means

So this very rude employee called James came up to me and started trowing up MS13 gang signs and said he was going to kill me. He also Threatened me to Squabble up.

Refused to let me speak to a employee by the name of James Bojorquez very poor service

James was very good

Nice

James gave me gawk gawk 5000 in back room

A very short guy by the name of James started making weird frog noises while I was looking at the shoes then he proceeded to make gang signs and told me to “squabble up foo 🐸” won’t be coming back

The employee name James was being to drippy 😈😈🥶🥶💯💯

Don’t take responsibility for their products, probably the worst experience one can get. Just buy online or at the actual makers as neither the price nor the attitude is worth it. Just bad

James showed me to the back and hit from the back 😩😩😩😩

My experience was so great . Candy I believe was her name did such a good job she had the patience and took her time helping me with a shoe . She even helped me put it on . Very sweet and kind girl.

I called for a shoe and they said they have it, but once I drove to the store they said don’t have it. Had to ask more than once for help even though they said they are getting the shoe from the back. I drove from san fransisco.

Employee James was too drippy for the job 😳🔥

SQUABBLE TF UP

Thats tragic

SQUABBLE UP FOO 🐸

Not that many variety of nike or latest style and service was just okay?!?!?

Worst customer service experience Ive ever had. Ill never shop at Shoe Palace again. The manager was very rude, and wouldnt tell me his name after selling me a defective shoe (the jumpman on the inside of the shoe was missing) two days prior. To top it off they wouldnt refund me the money. I advise everyone reading this stay away from that store unless you like defective products and horrible customer service.

The store has a very good selection of shoes at competitive prices to what is found online and at other stores. the staff are friendly and they let you try on the shoes before you buy them.

I went Aug 14, 2017 to get a pair of replacement shoes as my air forces weared out and needed new one A dude helped me find my size and a girl helped me at the check out. Real fast service

Terrible customer service. Wife bought a pair of sneakers as a surprise and asked if she could return just in case. They said yes. At checkout they asked if she wanted the box w the shoes. Wife said no not knowing the no box means no return and they didnt mention that part to her either. Shoes were a bit tight so thinking shes able to exchange she took them back along driving 40 mins from Palo Alto with our two little kids. The manager refused to even listen to her story. Didnt care that she was misled and didnt care there were two crying little kids. Seems like the no box offer at checkout AFTER you Pay is used to make sales final. I called and chatted with the manager (Hewlit?) and he was extremely rude saying we are being emotional. Guess what, when your hear your kids crying and wife upset you get emotional. This manager needs to either trained or fired immediately. Who knows what kind of liability he will create for the business down the road. Given the other reviews, I would fire him in a heartbeat for poor customer service and bad treatment of customers.

Very self absorbed salesman, they are not very attentive towards the customer. I called asking about shoe release dates and a shoe salesman quickly gave me a answer in a rude tone and hung up. Forsure I will not buy those shoes from Westfield valley fair.

I love this place because not only has one type of shoes it has all types and brands

Great inventory, great deals. Buy from here.

Awesome place I love the shoe selection and it has a very cool interior. I dont usually come but when I do I always have a good experience.

Squabble up 🐸

Whenever I call about any limited shoe they are always extremely rude and honestly completely useless

Really rude employees, really stuck up women workers, bad experience, wouldnt recommend this store.

Worst, shady,racist, manager Adam is a very rude,jerk,peice of trash.

Has a variety of shoes

Lots of shoes to choose from

Poor selection.

Place where i always go to get new shoes

Very good price. compared with others. ??