During pre-pandemic you can enter the store browse and ask any staff to assist you. Now days you either wait outside or set an appointment to enter the store. Then your are greeted by your consultant on 1:1 basis to assist you. Intimate and really professional to assist you on what you really want to. You are not snubbed and really will explain details and will help you find the sizes you wanted and order it for you. Will shop again in the future. Impressive.

Nika Sanchez Client Advisor extremely helpful and extremely friendly. I was able to purchase my leather crossbody bag and a pair of canvas shoes on my first visit.I returned to order the matching backpack. Decided to purchase a few of their fragrances they offered to etch our initial on the bottles, all the more special. The greeters outside are the best supper friendly and talkative love you guys. We loved it all.Top tips for caring for your Louis Vuitton Canvas bagBe very careful where you place your bag down and never drag it across a surface. ...Wipe the bag down with a clean damp cloth daily.Deep cleanse and condition your bag every 3-12 months depending on how often you use the bagInformation found on Google...Dont damage your bag and expect louis vuitton to repair it. Be responsible for your own doing.You will always encounter a reflection of your choosing.Always remember to treat others as You would like to be treated....Be grateful, Love yourself first thats the only reason to buy such an expensive bag no one is impressed and dont expect to be treated any different from how you treat others...

The sells people over here are horrible, they never explain the exchange or returning policies to the costumers. Watch out when you return they will give you a hard time! If the handle of the purses are stained by 0.00001% they will tell you oh! Its not valid to return and sell to another costumer! Well! It must be a luxury store correct? How come you want to resell my product to another costumer and during Corona! Today they made an exception to return our purse after giving me a very hard time telling me that its not allowable to do so!! Unsafe! Watch out they are thieves and i mean what i say. Sorry Im totally unsatisfied today, and i would love to give this place lower than 1 star for the horrible treatment we got today. Totally shameful and shady.

Awesome customer service. This is our 2nd time buying LV bag. Jeanne is very informative and took time showing us the whole display and never pressured us is buying anything that she showed us. Of course we went over there because we wanted to buy a bag. We didnt go just to window shop. We sure be back again.

I was not too happy with the Pairs one so I wont let my wife to buy any LV bags. It was a surprise that the store in valley fair was so different. The salesman was super friendly. I am so happy with the service.

Horrible customer service. I got to the store over 15 mins before closing and they refused to help me out. I knew exactly what I wanted to purchase and they still didn’t allow me to purchase the item. This is why I much rather visit the store in Los Angeles. Their customer service is always great there in like this location.

Great service! Very helpful!Adriana & Mai were very kind & patient.

Staff was tremendously helpful, right as I walked up they were able to assist in getting my online order right away

After waiting in line with 40 other people I finally got invited to go in and then immediately in the second picture once inside the store,the Manager says to me You cant stand here! I responded and said I am wanting to drop a lot of money on some Louis Vuitton there is no one within 10 feet of me and I cant? Go to any Louis Vuitton store but this one. At one point I said Please stop harassing me! She even suggested I go to Bloomingdales to shop for Louis Vuitton.

Amazing experience and I did not even visit their store! I made an appointment and Jeanne saved me an hour drive by calling me since I live in Salinas, CA. I wanted this super high in demand cobalt coin card holder and luckily it was in stock and we facilitated a phone order! Josh then texted me the next day to confirm receipt of an invoice link and was able to place my order successfully! Superb customer service and I am one happy customer! Thank you both!

This is my second time going into a luxury store here. Ive had a wonderful experience! Luckily, the line wasnt long. I was returning a sweater that I bought online due to the logo being stitched upside down (which is a bit disappointing). I couldnt return it due to using PayPal instead of a credit card, but the SA was very nice and he gave me a shopping bag.

Line was ridiculously long. I went there to return two belts because the belt buckle was falling off the belt due to the hole in the leather getting larger with each use. Since my purchase in March I had used the belt maybe 7 times. The store manager refused to refund the price for the product nor to give me a store credit nor to exchange it for a different one. I am really disappointed at the quality of service from a Louis store. This is a high end product and I expect high end quality. I have purchased numerous items from the LV store and am very disappointed at the service and the quality of the belts. This style of the belt is a defect and needs to be addressed on a larger scale.

Waited roughly 40mins before entering. They took great measures to make sure ppl entering were clean with a mandatory hand sanitizing station and designated spot to work with a rep. Our first time buying from the VF location.

The customer service is getting worse at LV & this was the second time I have had this issue visiting the San Jose store.1. First you have to wait outside for an hour just to get in the store.2. The sales reps cater to their preferred customers or family members who visit the store, all customers should be treated the same even though I have bought dozen of items from LV in the past.3. The Sales Rep. was horrible with me even after my purchase and was rushing me if I wanted another item. Let the customer take their time especially when they are NOT window shopping like most customers. Its the last time I will visit this store and just go to the San Francisco store.4. LV needs to fix their website so we can just order online and NOT be forced to visit the store and deal with nonsense!

People are returning their products after used for a while. No wonder there is so long line because many people are doing this. when I saw this(see picture I took) in front of me, I don’t want to have this degraded brand with me, so I left.

Treat people like numbers here. If you arent in line 30 minutes before they close they wont let you wait. EVERY OTHER LUXURY store is open, but not them. They dont like to work here. I purchased my Louis Vuitton wallet elsewhere because of how terrible the service is. Why should I spend my hard earned money at a place that doesnt like to work?

Yvette Vasquez single-Handedly restored my perception and faith in this very popular luxury brand. She is the commensurate professional. After calling, being told my item of choice was out of stock, and waiting in line for 1 hour, Yvette came through like a rock star! LVMH, there must be a better way for purchasing customers to visit store. Please! And, thank you.

The line was long and crowded. Many people came here to buy stuffs and return after they used them. I can see while waiting in line there. Is it a good location to buy luxury goods? No. Plus they have a bad customer service. The girl who walked me in was rude and impolite. I came to spend my money and enjoy the service, not the other way around.

Very professional and I love my bag!!!

Very bad Experience specially as soon as they called the Manager I believe his name was Adrian. he was very rude, does not know anything about customer service at all. I hate complain but if you go to a brand store and you expect this thats not acceptable

Be prepared for a 2 hr wait time, if you dont have an appointment..Excellent customer service, overall great experience.

I dont think this place is a good choice until I meet the meet Josh！Just make appointment with him ！

Wait was extremely long..had to come back the 3rd time on a weekday but still 1hr wait... but overall service was great!!! Purchased 3 purses that day...so it was worth the wait.. :-) happy camper..

What you would expect. Fine products, high price, very limited number of people in the store. The sales person had extremely gay mannerisms. He completely ignored me and focused on my wife. I thought it was funny yet classic. Most of our time was spent with the check out procedure. Their POS, point of sales system needs a tune up.

Great experience, great service! Jeanne was absolutely a great help! Will be back soon!

Some of the staff are really helpful but some are mean and giving me attitudes. i’ve been to many LV stores and this one i would typically avoid to visit due to the long wait line and some CAs. i would recommend checking out the Stanford LV store if you want someone really nice to help you out.

I was so happy to finally get the bag of my dreams only to be disappointed in lack of Superb customer service from an upscale store after we spent over $4200.00.I decided to get my wallet and purse tag personalizes with my initialsThey promised I would receive them by the end of the first week. We told them that if it was gonna take any longer we could make the trip back up to San Jose from Monterey to pick up the wallet. But they insured me that we would definitely get it within that first week. Only After I had to call to find out the status the girl on the phone lied to me about the shipping information and said I would receive Monday. UPS is tracking it at the end of the week so now it’s been two weeks. I am so disappointed in the lack Customer service and honesty especially paying that kind of money. I would’ve never expected this from and I am in upscale store. I will not be patronizing this store in the future.

Grossly incompetent employees who have zero clue how to process basic transactions like processing a purchase using a gift card. You would think someone employed at a supposed “luxury store” would know something so rudimentary. Don’t even bother calling corporate to settle your issues, they’re even more useless. Take your money elsewhere where you’re actually valued and treated like a “customer.”

Limited supplies but safe and secure place to shop.

Very slow service long wait times for people who know what they want.

Large selection of Louie Vitton merchandise.

Whats the point of making an appointment. If you still have to wait just as long or even longer then those without an appointment? What a wasted of time! Should have went somewhere else.

RIDICULOUSLY LONG WAITS AS IF IT WAS FRIGGN DISNEYLAND. PRODUCTS ARE OVERPRICED FOR SUPPOSED FINE LEATHER.

Kim, Maryann and Belen were awesome!! They exceeded my wifes expectations!! Great 👍 job ladies!

Great customer service.

Very good selection of handbags available compare to other locations

This store can get very crowded: I suggest going on weekdays.. The absolute best person working here is Josh! You should definitely ask for him.. His customer service is impeccable. I have another sales associate that I work with in San Francisco; shes great, but Josh is even more amazing.. Very genuine and helpful :)

Store is closed with no appointments for three days why don’t you I’ll change your Google listing to reflect the correct hours instead of leading customers on

The worst customer service we have ever faced. Store manager was very rude, walked away silently when we started asked for the clarification on the defective item we purchased before and trying to return it. Would never support the company which careless and unprofessional on the customers.

The line was long due to covid restrictions, since I knew what I wanted they retrieved the item while I was in line waiting and checked me out.

I had a pleasant time this time around compare to the other time previously. Staffs were helpful, but I love Most when shop with LV in Bloomingdales. Although LV in Bloomingdales has limited stock but I Always feel more warm and welcoming.

I couldnt find exactly what I was looking for in the store. However the attendant was able to order the pocket organizer from the website. I guess I couldve done that myself. My wife found a purse she has searching for, so I guess that made the trip worthwhile.

I am going to buy a purse. And I want great SERVICE. Thank You .CUSTOMER service can be improved. Reminder ....you are selling the Best Purse Ever.

This is one of my favorite stores. But if you are spending a nice amount of money they should automatically offer refreshments. It seems that only some of the sales associates offer them.

Anthony and MaryAnne were exceptional and made the experience alot simpler. They knew how to talk to customers and was extremely kind. Always smiling and laughing which made the purchase process a breeze. Definitely recommend this store. There might be a line though.

Longer than expected wait but the staff here are courteous and they will give you some quality advice. The items on display are limited and so dont forget to ask if they have what youre looking for. We got the stuffs we were looking for and so me and my wife are definitely not complaining. Except for the initial wait, overall a nice experience...

Ive been here few times and everyone seems busy even they aren’t but they are helping others who just came in.One time i asked one lady that i need help but she didn’t help she’s too busy doing the display than helping me and she told the other lady that i need help but then this other lady i dunno what she’s doing back & forth going inside maybe to their locker) she never told me anything to wait or just a sec so i waited for about 30minutes until i got her attention.From that time i just go there to pick up my online orders never buy in the store anymore.

Customer service is iffy at best. Ive purchased 3 bags here over the course of 5 years. Im not rich, but I love a good quality bag. There are a few staff members that have been working there for a long time and they know the meaning of keeping a customer happy. However, the newer seasonal employees could use a bit of help on how to deal with customers. Security guards can be rude as well. Im the type to walk in with sweatpants so they think Im just a bum browsing. But then I walk out with a $3K purchase and they say their goodbyes in a completely different tone than when they first greeted me. But at the end of the day, I couldnt care less about that. I love my bags regardless.

Linda always provides exceptional customer service and is very helpful and lets us know of all the newest and upcoming styles. She always is very pleasant and cheery to talk with. I recommend Linda. Shes the best.

I went to this store with my wife to buy a very nice gift .WE Walked in one of sales women (oriental) does not even care, i asked her if some one can help us, she took my name, we waited for 15 minutes no one came to help us, we left that dum sales women standing near the door not even smile,Louis Vuitton is such a reputable company, THEY SHOULD IMPROVE THE CUSTOMER SERVICE VERY SAD

The staff at this store is a disgrace to the brand. They have no idea what the meaning of good customer service. They are unfriendly, unwelcoming and rude! Every time I go in there its a horrible experience. I went in to purchase a birthday gift for my husband. No one helped me despite asking for help six times. Each of them told me to wait and no one bothered to either help or get a person to help. I was in the store for 20 minutes and no one offered to help! They staff were too busy talking to each other and just pretended customers didnt exist! I decided to make purchases online instead and pick up in store. I went there to pick up the order. It was 9:02pm when I got there. There were still customers in the store. They wouldnt help me again! The manager Christina refused to open the door to just give me the order which was all paid for. It just needed a minute to hand that to me. They again pretended I didnt exist. Their attitude is stuck up and rude! I am going to return all my $5000+ purchases and will NEVER again purchase LV!!!

Showroom is great and genuine.

The service is surprisingly bad. I placed an order online to pick it up at store in last Nov. Until early Jan the item was still not delivered. I called customer service four times to inquiry the status. I only got reply that item status has not been updated in system and will notify me when it is available. Neither the local store or the customer service have any idea when the item will be delivered. They do not provide phone number of local store to customers.Never saw such bad management and service! Very disappointed !!!

Very pleasant experience. Was greeted right away and the personal assistant Jensen was able to take care of all my needs. Very friendly and helpful.

So good 👍👏👌🙌😋😍👍👏👌🙌😋😍👍👏

Theres always a line about a block long to get in.

My favorite shop. Bought my laptop bag. Great service and people.

As expected, nice and classy LV. Went in looking, came out happy and smiling.

I’ve shopped at this location a few times. Every time they just watch me walk around while they greet other customers. One sales rep that I’ve worked with before ignored me the last time I went there. Recently I decided to get new luggage, I tried shopping here 3 different times and NOBODY helped me. I will drive an hour away to Palo Alto before I ever step foot into this location again. So rude.

This was my first visit to LV in san jose. I was there to buy purse for my wife. I waited for 30mins in the line. The sales associate didn’t show any interest to sell one and she was whispering with Co-working while serving. I never been treated this way in my life.

This store has soooo many varieties!And my favorite human being is ANGELA VILLEGAS! she can go beyond to help everyone! Shes the sweetest too!! Love her soooo much!!!

I used to shopping in this store to bought gift for my family, feel ok with the overall service. But since Dec.2018 they changed so many staff and every time I visits again, they just give me a poker face and told me to wait. I tried several times to let them arrange a staff which could remember my preferences every time I come back, but one of the new manager just checked my profile and told me I didn’t purchase anything and left! Wow, I believe part of the shopping experience is good communication and decent service to satisfy customer, but I can’t feel it anymore, Shame on Louise Vuitton Valley Fair!Two weeks ago, I visit the store and talked to their manager- T.A(man wearing glass and smile a superficial smile) I need to change some box because I gonna move to other states, so T.A told me he will definitely contact me the next day to tell me the answer whether they could help me, but nothing comes the next day, and I wait for one more week, still no reply at all, even email(I’m pretty sure I give him my email and number). So another 5 business day, my moving deadline almost come, I call the store again, they just ignore my request, and told me they will help me later the afternoon, still, NO REPLY.If you want to have a nice shopping experience and service for your purchase, give up this store! They don’t value the service easily forgot what they promised to customers.Can’t believe this is Louise Vuitton!

Was greeted after a min of walking in. Waited to be seen for 1hr thats a long time. The SA was super sweet so im giving this 4 stars.

Great store and wonderful products but if you dress in kinda casual or bad clothes they wont treat you the best so that turned me down

Weekends are the worst here. I had to exchange a speedy i bought in hawaii because of an imperfection i discovered when i came back home. it took me forever to get someone to help me and when i did get help the girl accidentally started helping someone else even tho I asked for her assistance first. I had to remind her and she seemed really scattered brain.story short, dont go in the weekend if you want faster service and I got another speedy thankfully it was the last one.

Great store. Service and items are great. Dont expect a quick shopping trip since they have limited sales consultants for the amount of customers. I work with the same sales consultant for repeat purchases.

I could not help but laughing when I see some reviews. Some people just dont know how bay area is. Lol anyway. I like this place, they do take their time to ensure customer service quality so if you dont have time AND money to waste, Ill suggest you just buy things online. Otherwise take your time there.

This place has the worst customer service...if you need to return and item..some how my honesty was question ..i am so offended that never again spemd my money there

The bag is made in USA!!!Service of this store was pretty bad. Staffs pretended to be kind to you but were not when they started talking. The Staffs explanation was totally not clear when I asked about return policy. I had to wait for 30 minutes to get the bag. I was told someone in the store would put the bad into a box and wrap it like a gift, but it turned out they just put a ribbon around a box. I would not go to this store anymore. Store in Stanford Shopping Center is better.

Rediculous service. How is this store a luxury store if they treat you like another reviewer said fast food restaurant. They barely greet me then ignore completey. They didnt even bother to tell me there was a wait list. I had to wait 10 min because i had to ask someone then they swiftly ignored me again. I came in THREE times over the course of a week trying to get service and still the same. I should leave 3 reviews. They can get the sales which reduces their sales effort. My money is worth more than just the item. I deserve better service what thr money I am willing to pay if someone ever bothered to help me.

Never a disappointment, but I do prefer the one back in France.. amazing store and well displayed products!

Me and my friends drove 2 hrs just to get here prior closing time. I was goin to buy a gift for my husband in two days and this is the only day I can do it since I work load of hours, just doin a hubby bday gift shopping SUPPOSEDLY! We were an hour prior store closes, BUT..they didnt let us in!!!! Said they are closing in 45mins!!! Its damn 45mins!!! I told SHAUNTY I know what Ill get and even asked for Angela (whos a fabulous lady that helps me whenever I come here!) and this lady SHAUNTY (she said her name, she not wearing a name tag!..but whoever was by the door today, june9,19..6pm!) WORST CUSTOMER SERVICE!!! I aint coming back n this store! Id rather drive 3hrs to Roseville,CA store with awesome CAs! Its my husbands bday gift and planned everything but RUINED by this lady! This is UNACCEPTABLE!!!

Great customer service

Not too bad had a better experience at Burberry. Employees seem not very friendly. Love the product and its design. Don’t mind owning a suitcase or something.

I almost want to kill myself for not noticing the inside tagging are not marked as made in France it has a print saying made in united states WTF? I bought a handbag and a wallet to go inside over $2.800.00 for something MADE IN THE USA. Not that I dont like things made in the USA but for the over price that they sell this things you assume that since theyre selling from a Louis Vuitton store to be AUTHENTIC MADE IN FRANCE!!! Too bad I cant return them since I bought them over a year ago. Lesson learn.

Christine is the best staff to look for! Very very kind, patient and always smiles! Looove her service! And very knowledgable!

I bought a Louis Vuitton Speedy 30 about a year ago. The quality its not that great. For being a Louis Vuitton purse. I feel like I got a defective Speedy 30 👛 because the zipper was defective its really hard to close i took it back so they can fix it and they said theres nothing they can and thats ridiculous because I spent a lot of money in that store

Worse customer service!!! First of all, no welcome greeting like other LV stores. When you need help you have to actually come directly to them to ask for help instead they come to you. Most of them act like they own the place. When you have problem about the purchase that you just bought not long ago they will give you a hard time and not accept their fault. Overall, the worse customer service Ive ever seen!!! Management of this place need to train their employees how to treat customers and behaving nicely.

The staff is not very nice, and put on the attitude when you kindly ask him if there is a new one in stock ( after all you spend money on this, I think this is not too far to ask), I would rather order online instead of waste time here

Worst store ever! If I can, I would give them 0 star. Will never go again. Super rude staff. Long time waiting. Bought $5000 stuff got charged $.20 for 2 bags. Super petty. I got free bags in supermarkets all the time. I still get mad when I think about it. People working there are soooo cheap. Go to the Palo Alto one if you can.

Staff was polite. Very attentive. I purchased a wallet. I am very happy with it. I will def. go back.

No salesperson attended us when we had waited for more than 20 minutes. No one even tried to acknowledge our presence either. How arrogant a store!

Best LV store ever! Ive been shopping here for the past 18 years. I cant imagine buying from anywhere else!

Smiles welcoming you in super nice sales associates know there products and VIP invites are the funniest events.

Great staff

As expected, I had a fine experience atLouise Vuitton with my wife. She got another Neverfull Bag.

Walked in there today and NO ONE GREETED ME I was looking to buy a satchel for a gift STAFF is so STUCK UP they walk around like they own the store after being there for about 10 minuets waiting I LEFT and went to BURBERRY well on the other hand mad me feel WELCOME NEVER GOING THERE AGAIN HORRIBLE STAFF !!!!

My mom and I where at their store December 23, 2015 looking for a handbag for her made in France. They where not friendly, not patient at all and the worst part their bags are made in US nothing against US love my country but, for that much money and the designer brand over price when made in the US. The girl helping us also was rude and did not want to spend the time looking for the right handbag too much money for something made in the US. Their service total disappointment and yes get ready to be judge.

Beautiful store layout. Great selection of items in stock. They tend to profile customers.

Went for a specific item. Super helpful, their was a line but they where super quick.

Please explain why supreme its like chryster to mercedez bad bad bad. I mean lv sneaker 850 to 1k nice and good quality detailed made. Supreme sneaker 35 to 95 its prete au port assuming. More like poorly mass produced as they at least used to have good produced quality. A new shoe thats come undone, yeah the deconstruct look is the bomb but it has to be done like yeah thats where the design is derived from cool. Not oh its not finished put together take a page from golden goose gurls the glue still drying is a bad look

Great store

Worst customer service forever. None of LV store service is like this. Waiting waiting and waiting. The sales person tried to sale a Display handbag and keep saying it is brand new, and saying they don’t have any new bags in back stock. That’s rediculous. Normally in other LV store, they will get a new one from back stock. The customer service is unfriendly and rude. Horrible expierence. Would never never go to this LV store!!

Had an issue with my LV. Brought it in, they took down some details and said would get back to me. Not a word back. Called to follow up and they didnt return calls at all. VF LV has the worst customer service. The reps would be fired. Stanford has much better service.

In and out in 20 min... My kind of shopping. I wish they had a private door

Classy showroom but again little higher price e

Omg so beautiful! I wanted everything in the store!

Absolutely hate it! Waited 30 min to even get someone attention. Went to Stanford and bought what I was looking for.

They have a very nice style and nice sharp shoes.I mostly stare at the heels because they are the hottest ones there.

Sent a purse through this shop back to LV for assessment and repair. Seems to be a mission impossible to get status update from Monica or anyone else from the team. Long hold. No call back. Don’t come to this location for service.