Ive used a lot of IT and Computer Repair Services over the years and I can say with confidence that Computer Zone is the best. He is knowledgeable, and every time we meet whether it is remotely or in person, he provides solutions for me to get work done. I have a home based business and work with others who I connect virtually. I use both PC and Macs and he can work with both and provides help and solutions for both. There is no hint of attitude and or bias that IT guys are famous for (Ive met many IT guys opinionated, righteous, and arrogant.) I like the online scheduling and I like being able to pay for sessions in advance at a discount. He is always direct, to the point but helpful at the same time, I highly recommend.

Easy repair at no charge plus a coupon for another visit! 👍🏻

Moved to Santa Cruz and the next day, we went into self-imposed quarantine. Couldnt find the power cord to my machine. Called Computer Zone and they had one ready for me when I arrived. Great job and thanks, guys.

My work place based in pacific ave and I went to work one day asking one of my colleague about computer repair service and he recommend we computing repair centre off Center Street as he had his important data recovery back up at this place before and he mentioned that done very fast.I went with his recommendation and visited the shop with my Toshiba l50 that stopped working as it show error and never start.The guys said that the hard drive is faulty and need replacement, they gave me different options for different hard drive and I requested windows 10 and the price for this was $99.I left the shop at 10:30 am and had a phone call at 3 pm with good news( my laptop is ready and more faster than before)Over all it was very good experience and will defiantly recommend this place.

Anas was super helpful in explaining the problem with my laptop and was very generous with his feedback. They were considerate of the fact that my laptop required urgent attention as I needed it back as soon as possible and they were quick in fixing the problem. Very professional and helpful!

The techs here have saved me a number of times, once with an external hard drive data recovery and the last two times for virus removal. Just throwing my praise out there for them. Class acts!

This place is the best iPhone 5S screen repair service in SC without a doubt. My iPhone got a cracked screen after it slipped out of my hands. It was like slo-mo and fell right onto the street outside the Del Mar. Luckily, this place was a block away so I went there and my iPhone screen was just like new after 45 minutes. So fast and these guys are true professionals.

These guys have destroyed what was a once working iphone with an old battery in need of replacement. Theyve fumbled around for weeks (truly!, yes people need their phones) with it, causing multiple new issues along the way. Theyve ordered new parts and then not called me after theyve arrived and the owner literally took the phone from my hands and then straight dropped it on the floor from 4 feet up. Now after 5 separate visits the phone is just simply constantly blue screening. Youd be better off saving your money to put towards a new phone or just simply taking it into Apple where they guarantee the work. Monkeys would do a better job.

My first experience was excellent. Al was the technician. I recommend him.

Waist of time. I waited for a week for them to order a supposedly new replacement part for my phone, which turned out to be defective. They refused to refund me until I left a bad review, then insisted that I take the bad review down before they would issue a refund. In contrast, I just called ClickAway, where I have had great experiences in the past. Turns out ClickAway charges less for the same job and they are able to to obtain the part in 2-3 days instead of waiting a week.

Great service. Fast. Conveniently located. Staff is very knowledgeable and helpful. Thanks!

I am a photographer and my newly purchased hard drive crashed right in the middle of my busiest season. I had over 200 shoots on the drive and I didnt know what to do. I googled data recovery service in my area and Computer Zone was the first option that popped up. I called to ask some questions, and the person that helped me that night sold me on their services. I called a couple other places and nobody sounded as confident as these guys.

They fixed my printer, just as requested. Good communication with the customer, which I appreciate. Took a little longer than promised, and the parking is basically a single spot cramped to a wall, but you can always park on the next street if thats taken.

After 3 days of agonizing pain with trying to get my computer to clean install since it had a hard drive failure, i gave up and decided to get some professional help. I discovered Michael and Computer Zone, after a few quick emails. I tried to find time to drop it off at their office during his work hours (Which i failed multiple times, but we finally met in the end!). He told me he would let me know the problem as soon as he can. Within the next morning, Michael emails me and informs me of the problems and tells me it will be fixed with no problems. I gracefully accept and picked up my computer a day after it was completed. It works wonderfully and i will definitely recommend Michael and The Computer Zone to anyone. Im pretty into computers myself, and i thought i was going to lose my laptop but, Michael came and saved the day.

I brought my laptop to these crooks. I should have listened to the other reviews claiming these people as thieves that take advantage of peoples ignorance with technology. My laptop would not power on. They claimed they were 40.00 per hour and they were running a special on such cases as these. They said it would take five hours to take the machine apart. Thats $200.00. I had a bad feeling about the whole deal and wanted a second opinion. I called Santa Cruz Digital Solutions and the technician there had me loosen one screw on the back of the laptop and there I found a small reset switch. Pushed the button and the laptop is fine. This company is $80.00 per hour and know what they are doing. Why are Computer Zones rates 40 an hour? Because they are low life crooks. They have inexperienced kids working here and in the end you will pay through your teeth. Advise. STAY AWAY. PERIOD.

I am updating my original review to reflect the correct circumstances.Short version - Computer zone turned what looked like a hopeless situation into recovering my data from lost drives. I cant be happier! They accomplished a miracle.Long Version: (its really boring, the short version says it all, but if you have more time to waste, then read on...)I had my assistant bring in 4 Hard Drives from older computers. Instructions were simple Copy ALL files from hard drives to the provided USB External Drive. At first they quoted me $1000 to do the work. Eventually they brought the price down to about $400.Upon Completion they gave back the USB External drive, but not the original drives. After review of the USB drive, the drive only contained certain documents, i.e. User Docs from the My Documents Directory.There was a misunderstanding in the work I wanted completed. They initially thought they would not be able to recover the data since the original drives were submitted for recycling.When I altered them to the situation and explained how important the files be recovered, from the root directory, not just user files they went out of their way to locate the original drives. I could not believe they found them - It was a miracle or something.After clearing up our miscommunication they did get all the data from the drives, including the ones that had a damaged partition and bad sectors.I initially jumped to the conclusion I would never get the data, but computer Zone went out of their way to rectify the issue and get me the data back. Today, I have recovered the lost data from damaged hard drive going back to 2008.We had a small confusion in the beginning, but Computer Zone acted promptly to rectify the situation and complete the task.I guess my advice is to be very clear with your exact instructions and they should perform to your satisfaction. Try to get things in writing/email so there is never any confusion.

The two stars are for Michael, the guy with the beard, as a credit to his friendliness and professionalism. I brought my beloved server tower here to sell, while I can understand repairs are higher priority than purchases, I was hoping for a more cut and dry experience rather than waiting around on Craigslist or whatnot. Well, Kavin seems like he could not be bothered making decisions nor giving his staff decision making power all while being a pretty hands off owner. I havent seen or spoken to him directly, but shortly after bringing in my tower he went out of town and wouldnt be expected back for a week or two. They wouldnt be able to make me an offer until his return. If you dont want to be bothered making decisions, let your staff take initiative and trust their judgement. After waiting a week I hadnt heard anything - and having called in after half a week - I was expecting the worst based on other reviews, but after some misdirected anger toward Michael, they did indeed still have my tower and understood if Id prefer to take my business elsewhere. Its a shame because I enjoy supporting small businesses and would prefer to have had us both mutually benefited from my business there.

Incredibly fast service, really knowledgeable with helpful advice. Fixed my MacBooks internal cable problem in under an hour for a good price.

Honest and good work.

This place charged me $200 and spent 2 weeks only to return my laptop to me unfixed. The manager LITERALLY SHOOED ME OUT THE DOOR WITH HIS HANDS when I had the audacity to come in and ask about the repairs on my laptop a week after I dropped it off. This place kept trying to up sell me and is as shady as you can get. I don’t believe they know anything about computers.

Alfredo at Computer Zone really helped me with difficult computer problems and I cant thank him enough..Jane Baer

Saved my day in 5 minutes and $6!