All I can say is the other reviewer must be talking about a different place, because the service I received was above and beyond what Id expected. The people I dealt with were friendly, courteous, and extremely helpful. In fact, when I had made an error in selecting acrylic when I should have used glass, I went back to House of Glass to have the same panels made in glass, and wasnt even charged! Ive worked in customer service for many years, and cant tell you what a joy it is to find there are still businesses that believe in putting the customer first. I would, without reservation, recommend this shop for anything glass related.