Have been a customer of SM Ford since 1977, they have always been a great dealership. Now that service is taking care of my heavy lifting, I can say I have had no problems. Great coffee....but it is time for donuts on Sat mornings in the customer lounge!!😁

The Mach E was available at this place with out the mark-up. Eddie S. Great customer service. California 1500.00 credit was applied to my purchase. It was a funky transaction, but I am stoke with the car.

I know there are some poor reviews here on Google, but Ill talk about my own experience. Ive worked with Brian Lane(and continue to as he has been following up and checking in to make sure everything goes well(it is now Oct 10, and I purchased/drove off the lot on Sept 16), and he knew what he was talking about, originally presented with a large markup, but after discussion and expressing serious interest, they really made me an offer I couldnt refuse. Took the markup off and am super happy with my Mach-E GT Performance edition. I have had some technical issues with the digital/phone as key features, but they have been in communication and were working to fix it so that Im 100% satisfied. Really couldnt be more pleased. Thank you Brian and the SaMo Ford staff!

DO NOT PURCHASE WITH THEM. THE ABSOLUTELY WORST.We put in an order 2 months ago on the new truck that is coming out and they have no idea what they are talking about. You would think they would actually be happy you chose to buy with them and pay close attention to your order, but no. I was told my order had been placed, and I also paid the deposit and just come to find out 2 months later that Ive been waiting for something that was never ordered by the dealer. I cant express how disappointed I am. These people should not be working at a dealer. So unprofessional. Do yourself a favor and run from them.

This is a review for my buying experience:My sales rep Brian Lane was knowledgable about the vehicle I was buying. He answered all my questions, as well as gave me a tour of the vehicles feature.Every one at Santa Monica Ford helped me through the process of buying a car were very friendly and efficient. From the sales rep, to the finance department, to the car detailing team were amazing. This dealer had earned my business!

I am completely appalled by the customer service. My wife and I called Santa Monica Ford only to be greeted by the most unprofessional and rude associate I have ever come across Natalie. Natalie at Santa Monica Ford not only mocked my wife, she was also condescending and rude when we asked simple questions in regards to an email we received from Ford regarding our vehicles. I do not suggest anyone go here if this is the level of service you get from them.

New management is breath of fresh air. Bought my car here and get my oil changed. They’re more convenient and cheaper than the oil change place which surprised me due to all the bad experiences I’ve had with other dealers. New electric mustangs are in too and look fun.

The only Ford dealership around that doesnt apply markups. The price is the price. Fast, efficient and really friendly team. Eddie Shakerchi is a star. He made the overall experience a really nice one. Thank you

Santa Monica Ford Lincoln was a great Dealership to work with. No mark up on sticker. Straightforward on add ons, fees, without a hidden agenda. Inez and Tommy were extremely professional and provided outstanding customer service! I highly recommend working with this Team when buying a car, whether new or used. I value integrity and fairness and this Team exudes each quality!! Thank you! I will look forward to working with you again!

Not a good place to take company cars, on average our cars sit parked in the back lot for 20-45days untouched and unstarted which are verified by GPS and computer tracking information logs. they are returned caked in dust, infested with ants and with dead batteries. 97% vehicle is returned within days with same issue that was never fixed. Take your vehicle to Marina or El Segundo you will get better service!

Worst!!!!! Ford Dealership I’ve ever experienced. Bob the so called manager is quite the reflection on the place. The Service Department and Sales Department are owned by two separate entities! Neither can stand the other. Good luck getting service on a brand new vehicle or ANYTHING promised from the salesperson during your negotiation of your choice of vehicle.SHAME ON YOU FORD OF SANTA MONICA!

They claimed their telephone system was not working, on hold 15 minutes then disconnected, several messages left no call back, their computers down and mechanics at lunch was some of the explanations given. If they werent 10 minutes away I probably wouldnt return for Ford service. Although previous purchase was wonderful with great service but that was years ago. Overall extremely disappointing with their customer service.

After going through the wringer with no less than seven other Ford dealerships, it was really nice to find a place that does business the right way. No pressure, no extra fees or markups. They sell the car at a fair price, treat you well, and make the process easy. It was a much better experience than I was expecting.

Thankful these guys quickly changed out and rekeyed the broken lock on my Ford after an attempted break in. Wonderful costumer service and communication.

Fairly easy process of negotiation, had a number of cars to choose from. Per their word they honored all offers before coming into dealership. Stress free paperwork and financing applications. Drove car off with no regrets and very happy with total dealership personnel.

Greg in the Service department was excellent. Thanks for making my life easier

Customer service here is amazing. They are very professional and nice. It was my first time having this much satisfaction in a dealership auto service. Shawn (the manager) gave me a perfect repair service with a fair price. Strongly recommend.

Incompetent and unsafe service provided by service technicians under service manager, Troy. A head gasket blew on my 2018 Ford Edge while still under warranty and it took 6 months and almost 10 times of returning the vehicle for the car to be restored to working order. And it is still not. There is now a waterfall/gushing water sound behind the steering wheel indicative of a leak. When shared with Troy he said he could do not further and if I left the vehicle at the shop he’d call Ford and have it towed. I am taking the vehicle to another Ford dealer and plan to file a formal complaint against him. Not once did he get out of his office or chair to see the vehicle and carried himself in an extremely unprofessional manner. Avoid this service department at all costs and take it to another authorized Ford service department.

New to the country and had issues to get approved by the Sales manager told me 3 times it was all approved. Poor communication and hyped up expectations. Would not recommend as a dealer.

Had my car serviced and it costed a bundle.

This place is so friendly and helpful. All those small. I recommend seeing Eddie. Hes a fantastic guy

As of April 29th, they still have that vehicle and they jacked up the price of this vehicle by $5,000. Such scam artists. Might try to file something on that.Been a long time Ford owner (among few other brands too). And bought vehicles from here before among other locations. This last last experience will be the last time dealing with this “dealership”.**Also read that last little part on the bottom for useful information**.Went in about 2 weeks ago with an appointment to look at a particular vehicle.Was supposed to meet with someone named Bob to show us the vehicle and discuss everything. Went in and was introduced by some guy and told him that we had an appointment with Bob. He got Bob and started to discuss the vehicle with him. Not even a minute in he got someone else to deal with it. The new guy saw that we had a reservation to look at particular vehicle. Instead of showing us he decided to cancel the reservation and show us a vehicle that was different then what we came in for. Looked at it and sat in it but it wasn’t suitable for us. He kept pushing the car on us on how great it is even when we said no. Went back into the office and he started making snarky insults about us. Saying that we can’t afford the other vehicle, the vehicle is too expensive, that we are low income and poor people, among other mumbles. First off we can easily afford that vehicle or all of the vehicles on the lot if we wanted to. Second don’t label someone low income because you are insecure. Anyways he gave us the quote for the other vehicle that we didn’t want. And they still didn’t want to show us the other vehicle for unknown reasons. Then we left towards the used lot and it was still there. So I don’t know. A typical bait and switch.Days later, someone who is helping us with getting a vehicle came over and we set up a home test-drive for the previous Saturday. Tuesday or early Wednesday got a confirmation email from Iniz(?) a sales manager saying that they will see us that Saturday. Over the next few days got a few emails about leasing certain new vehicles and nothing else. Saturday came and an hour passed by the appointment with NO phone calls or emails. So we went down there again. The vehicle was still available when we went down there again. But no signs of the vehicle. Some older guy asked us what we were there for and we explained. He shook his head and basically had nothing to say. Talked to someone else which made us talk to the original guy again. The guy was still pushy on the other vehicle gave us the quote again. Long story short (without writing a book) he was making excuses on what happened to vehicle that day and was doing another bait and switch with another vehicle. Started mumbling stuff to the other employees about who knows what. Finally gave us a quote on the original vehicle we wanted but he added some random charges to it jack up the price by $2-3,000. And another sales guy (I believe) said to us that “we don’t need your business and you can go elsewhere”. Eventually left empty handed and angry at them. Also while waiting, was looking at one of the GT500s and it appears that it was damaged. The splinter looks a little damaged in a couple spots, paint is starting to chip and peel off on the bottom of the door, and the rear fender looks uneven.If you look at Yelp, other review sites, Better Business Bureau you will see similar or same experiences as this. That’s why the BBB has a D- rating for this dealership.

Didnt even want to go to the dealer after my horrible calling experience, asked if they had a certain car in stock and they were very cheerful until they found out I wasnt planning to buy right then and now. He said they have it and then immediately hung up on me. Found a much nicer dealer with the same car, going there. Way to lose a potential customer.

After having a bad experience at another local Ford dealership, I was pleasantly surprised with the service that I received. I did not feel like I was being taken advantage of. Definitely recommend this place!

Its a car dealer, maybe not a used car dealer feel but its certainly a place where you feel the undercurrent of a constant sales pitch between employees and victims...eh customers. If you are used to dealing with even Toyota and not even Lexus level of dealerships, going to a Ford Lincoln dealer there is this immediate look of drab decor and cramped space in the showroom, walking in I immediately felt like I was in the craftsman tools section of sears. Sure it might be a an all American product concept but it hasnt aged well or carries the same gravitas as it used to before the sexy competition from Germany and Japan. The three products I liked in the dealership will sell but probably not to local customers, I got the sense that high demand products like the Focus RS, GT350R and Continental just get bought by folks who dont even visit the dealership until the deal is made over the phone and then its just a matter of picking the car up.

Just purchased my first truck (2020 Ranger) and my first Ford at Santa Monica Ford. I cannot stress enough how easy they made the entire process. I lease a car every three years so I am familiar with Mercedes, BMW, Lexus, but Santa Monica Ford was by far the easiest process I have ever been through. Upon my arrival, Benny, the supervisor, was attentive and immediately made sure I was taken care of. Vernon, my sales guy, gave me a thorough overview of the truck and I felt I really knew the ins and outs before we went on the test drive. His communication was great throughout the entire process and it made my decision that much easier. Simon, the finance guy, was fast, efficient, and above all, amazingly professional! He really took all the stress out of the financial end of things and made it a real pleasure. As a woman, I have had plenty of experiences of being talked down to, dismissed, and lied to, but Santa Monica Ford was the epitome of professionalism. I cannot thank them enough for the way everything was handled and I cannot recommend this dealership enough! Thank you!

All available Mach E at Santa Monica Ford come with exorbitant ADM fees (protection package or something dubious like that). I appreciate that salesman made that clear when i asked at the start. Many area-wide Ford dealers are adding this to MSRP (5-10K). Need to buy online from Ford and select a reputable Ford Dealer for pickup.

SMFL is a solid outfit: deliverers a high quality product with the help of great sales and finance people. Fan for life.

Do no, not go here!! If I could leave the worst of reviews I would ( no stars). My husband has had our family car here for over two months here and has not received an indication or information of when it will be fixed. He went today and spoke to the manager and the manager told him his car was too old. This, for sure was an ignorant and mediocre response given the fact that the staff there do not care even in an implied case about their customers. The previous times he went to check how theservice was going, they told him that the part has not arrived, has not been ordered yet, has not arrived or the most lamest one the part was ill fitted We have been customers of that dealership for years and never had that kind of service. Do not go here if you ca avoid it, choose other dealers with a reputable customer service. All of our family members have ford and they usually went there, not anymore. Save your time an money and better save yourself the aggravation.

Took my diesel truck here.. waiting to hear back,Called me on Friday for more info.. will update with results.. may go to 5 stars or??

This place is a ripoff, it cost me almost $1200 for just an oil change and brake job, I will never bring my vehicles there again and I recommend you dont either unless of course money is no object to you

I was told I could have my car serviced. After getting it towed there, days later the insurance issued a quote and the shop then canceled my service. No explanation of cancelation

I have a reservation ID for a Ford Bronco, made in July 2020. I have attempted to start the ordering process by contacting SM Ford (by phone, chat, text), but am being given the run around. Ive not received information on how to get the order placed. Very unprofessional and seems like theyre not interested in customers who have reservations. Ill be looking to change to another dealer.

Great experience buying a new Lincoln from them. They were willing to work with me electronically and they made the new car buying process as easy as it could be - and didnt try any of the traditional auto dealer tricks. Straightforward, honest, and very friendly. Strongly recommend if you are in the market for a Ford or Lincoln vehicle. Parking is a bit dicey given the location, so pay close attention to the confusing signage.

Like always, amazing.Pauline Cavin is second to none when it comes to knowledge and service.They are lucky to have her.Thank you Pauline!!!

This is my 3rd Ford and Bob Kane has been my salesperson - truly appreciate his willingness to help us with our vehicle purchasing needs and for being patient when i was trying to decide which vehicle i wanted to purchase. The gentleman in finance was also amazing, i did not feel pressured and overall had an amazing experience with finding the right vehicle and financing.

I purchased my vehicle in Dec. 2019. The sales person I worked with was great. The process took hours, but I believe that was mostly due to how busy it was that day. The car I purchased was shipped from another state I believe. I remember the picture showing snow on the windshield. Anyway, when I signed the paperwork, the person i signed with made it a point to say If there are any issues, please give us the opportunity to resolve it first.The car is beautiful. I love it. Everything was fine until a coupe of weeks ago when I started my car and everything shut off. I had roadside come out and they discovered one of the battery connectors were rusted and corroded. It was clear that it had been this way for long time. I reached out to the Service Department and was told a I was a few days outside of my 90 day warranty. I had also purchased the extended warranty, but was told this issue would not be covered. The damage to the connector was extensiveness and was clearly done before I took possession of the vehicle. It looks as though someone pounded or forced the connector onto the battery post.I also discovered that the valet key in my key fob does not actually open the door. It is not the correct key, so with my battery dead, i am unable to manually unlock my doors.When I called service, they said I would have to wait to 2 weeks until their next available appointment. 2 weeks!!! My car is not working and they wont see me for 2 weeks.I tried reaching out finance or to speak to manager and was on hold for 30-45 min each time I called.At this point I am ready open a DMV investigation. I have had to take my car to the Ford dealership near my house, where the repairs have coasts me over $400! Like another reviewer said, I am ready to cancel that Max Care. I am actually eligible for extended warranty through Ford. I wish I had known that before.The true testament of a company is not how they treat you before you spend your money, but how you are treated after. Honestly, they do not seem to realize that I am STILL a customer! It is as if they have washed their hands of me and that is disheartening.

I highly recommend Santa Monica Ford Lincoln to everyone. I had a great experience. My mustang had major problem. The work is completed in a competent, timely manner. Top notch dealer, staff is very helpful, outstanding customer service. I really appreciate all your help. Thank you to Carlos and to all of you guys. Best wishes & Happy Holidays!

Did not get the service - but was not there fault covid has everything messed up

Let me start off by clarifying that my review is based on the sales manager and the dealership, not the salesperson, Eddie, who was actually a very helpful representative. I went in to look at a new vehicle and had a good experience browsing and test-driving the vehicle. Although it was concerning that underneath the back seats there was chips crumbles and what appeared to be candy stains on the back seat. I disregarded and that proceeded to talk numbers with them. The first quote they gave me was $2500 more than their advertised price and the manager acted like she accidentally input the wrong price when printing it out. Then, when I asked about their $995 charge for a pre-installed accessory called Starguard, Eddie explained that its a GPS tracker which I told him I have no interest in purchasing. He called over the manager again and she simply told me that if Im not interested in paying for it, she is not interested in making a deal with me. So I thanked her for her time and went about my day. This is not even about be trying to negotiate with them on the price of the vehicle, I was willing to pay for it at their advertised price based on the offer they had on their website and confirmed by the representative from their online department who called me when I requested info.I would definitely recommend speaking to Eddie if you are visiting their dealer, but be prepared to be slammed with loads of add-ons.

I have had an absolutely terrible experience with the service department. The services they did were not done correctly, thankfully they attempted to fix it within the original price they gave me. Although when they fixed it again, it was still an issue. It was about a $1,900 dollar fix, and I had to pay for a rental car for almost 2 weeks while they worked on my vehicle. The issue led to further issues which caused my engine to go out. I tried to work with them to only refund what they fixed, and I would cover any further servicing, just to be as accommodating and make it as simple as possible. This was not the case, the service department SUCKS to work with.

Got my lincoln from them. The only person that is helpful in this place is Eddie in sales. I called the service department more than 5 times because of having problem with the new car I even talked to the manager. They kept saying that the service representative will return my call and he never did. They have major communication problem.

Take too long n do not want the buisness it seems

I just had my car serviced and Mario, who Ive been dealing with for a few years, was really great. Helpful, patient, friendly and made my small repair feel like it was on the top of his list. Marios professionalism is what every service department needs and every dealership should hope their customers are receiving.

They did everything possible to make the leasing of a new carhassle free. They found the car I wanted, for the price I wanted,and even delivered the car to my home, once the seats werechanged for leather.Each person I came in contact with was experienced andeasy to work with...I did not spend more than two hourswhen we finally got down to signing papers, since theywere able to get a lot of the paperwork done prior.

Excellent!,will return in future

They had one of the 2 or 3 new 2020 Ford Explorers in stock in all of Southern California in early July. I test drove it and really enjoyed the car, but numbers werent there. However, they maintained their professionalism, they were frank and upfront and friendly throughout the entire process. Eventually, they worked with me got me into a new 2020 Explorer. I really appreciate how much they worked with me. Thank you Kevin, Alan, Simon and Benny. Great team! A car transaction is always a tough transaction but they made it enjoyable.

Car repairs are never fun but this shop is solid and all the people working there are professional and nice. I have dealt with Greg recently and even with all the new procedures things go smoothly. Thanks to all.Judy R

Worse experience ever no one was there to greet me as I pulled up to the service once I was there no one was willing to help me with my concern very an experience service writers and very poorly customer service I was willing to work with them by leaving my truck but it seems like they did not really care so they gave me a poor an excuse.

Mario was amazing at assisting me with my recall! I came across another issue with my Ford Explorer at the same time and he was able to coordinate both issues with me in a timely matter. He was great at following through and communicating with me when he had any updates. I would definitely recommend it here for anyone with a Ford! Just ask for Mario!

The car servicing, which was professional, prompt, and efficient, was complimented excellent customer service which treated me like a community member who they genuinely cared about. Its a difference between me continuing to bring my vehicle to Santa Monica or looking elsewhere for another Ford Dealership.

Very thankful for the help I got at Santa Monica Ford! Ended up with an awesome car and the process was made simple and without stress. I’m also glad to know they will take care of me if I am to have any problems with the car along the way. Special thanks to Matthew and Megan, who helped me closely the whole time!

Alex M. Was awesome! And very helpful!

The people here were all very welcoming and straightforward regarding prices & fees. That was a welcome relief over the experience I had at Lincoln Woodland Hills - I would recommend this location to anyone looking to lease or buy a Lincoln.The Sales Manager, Benny, also took the time to walk me through the details of my agreement and was upfront and direct about the whole process - which saved me time & money by being able to choose the best deal.I highly recommend this location!

Took my commuter in 2 days ago to see if they could take care of the recall situation with the door latches. Stopped by on a whim and the young man who greeted me as I pulled up to the service center was friendly and told me to go in to see a service advisor to make my appt.Went in and talked to service advisor David Sanchez. He was nice and made my appointment for Fri at 11am. The service area was clean and covid prepped and all employees were wearing masks. I didnt see anywhere to sit down, but maybe it was in another area.Came in for todays appt. and was once again greeted by the same young man from before. Checked in with David and he got me up and running with a lyft that picked me up and dropped me off at my gym. I was there for about an hour before I got a call saying my car was done. I called back and David set up my lyft to pick me up and take me back to the dealership. I like how you get a text message confirming your ride is on its way. I waited about 10 min before it showed up.Got back and David had me sign the paperwork and said they would be bringing my car up in a minute. I was happy to see they are definitely taking covid precautions by covering the seat and steering wheel with plastic which they disposed of once they brought it out. The guy pulled them off too quick before I could get a pic, lol.My experience here was sweet! Fast, friendly service and the best part is when you dont have to pay because recalls are usually under warranty. Thanks guys, 5 stars for being awesome sauce!!

I absolutely love this Ford Dealership. I’ve come to them with last minute situations and they’ve helped me out every time. Greg in the office and Edwin from the body shop were extremely helpful. Will definitely come here when we I need anything.

Incomparable. Forget everything youve heard about dealership service departments and hightail it over to Carlos pronto. You will be pleasantly amazed.

You did very nice job fixing my van.Too bad it took very long time to finish.Josef

The first time I came here was not a good experience. I had a list of warranty repairs for my raptor. They called a week later and said the car was ready and only made one of the four repairs and charged me for an oil change.Upon my second visit they refused to help me or honor my warranty because they said they were too busy.I usually go to suntrust ford which is great. Never going to SM ford again.

My experience with this ford dealership service department was awful. I had been a customer of theirs since 2017 with no problems until this passed june. I brought my car in for service because I was (still is) hearing water running in my dashboard which was not there when I bought the car brand new. I bought the extended warranty for my car when the original warranty had expired which came with a car rental. On June 22nd 2020, I brought my SUV in for service and Carlos Rodriquez was my customer service representative, he initially said that they would have to keep my SUV over night so the technician can run test to see what was going on with my suv. He asked me if I wanted a rental car? I asked him was the rental apart of my warranty which I knew it was thats was one reason a purchased the warranty. He stated, yes, I would only have to pay for the taxes and any insurance I purchase with the car rental, so I agreed to getting a rental car. I stayed in constant contact with Carlos. On day two of them having my car I called Carlos for an update on my car. He said, they needed more time to figure out what was going on with my car. He also, stated [for me] to keep the rental car until they were finshed with my car. On July 2nd 2020 Carlos called me and said [my car] was ready.. I ook the rental car back to them around 1:30 pm that same day and pick up my car. To my suprised when I got an email for the enterprise stating that they charged my card for $321.86. I immediately got on the phone with Carlos. I asked him why did Ford only paid for two days of the car rental when he told me to keep it until my car was ready. He assured me the charges would be changed it was that the paperwork had not been entered yet. That is when the runaround started. I callef up to Ford more rhsn twice a week and spoke with Carlos and keep getting the same story. I also tried talking with the girls that handle the rental paperwork all gave me the runaround. I finally on July 15th Carlos said the managerDenise Ortiz was going to expedite the paperwork to take care of the problem. NOTHING HAPPENED! I left a message for Denise Ortiz. No phone call back. Today is August18th 2020 no a phone call or a resolution. I had to call my credit card company to get involved because I know I should not been chardged for 11 days of car rental charges when I have a rental service on my warranty and Carlos said to keep the car while mine was being service. If I knew this is how Ford treat the customers when it comes to car rentals I would have never dealt with Ford. Total rip off in my opinion. I really hope I can use my car warranty at any Ford dealership because I NEVER want to deal with this rip off(my opinion) Service department again. The bad apart of this is tgat I am out of $321.86 and my car is still have a loud water running sound in the dashboard. Disappointed!!!!!!!What I didnt mention above, I did not get any insurance on the rental car my insurance company covers that with my policy. Also, enterprise charged me for an additional day. I brought the car back to Ford on the July 2nd 2020, enterprise had tge return as the 3rd so Ford did not call them to pick up th car when I rought it back shame on them. Ford paid $60.00(two days) towards the rental when I ended up paying for $321.86(eleven days) when my warranty says I only have to pay the taxes,$321.86 us not taxes. My portion of the bill should have been$43.71 that is if I count the extra money enterprise put on me for the two days that enterprise put on me from what Ford should have paid..explain that to me. If Ford paid for two days why was I charged anything. Then nine more days was added with car rental rate and taxes. All in all,I should only pay $40.80 thats 10 days of taxes but I will throw in the 11th day of taxes which comes up to $43.71. Not $321.86 Santa Monica Lincoln Ford Service Department is a rip off in my opinion. If I can take this to small claims court I will. Denis Ortiz/the rest of the women of the cashier portion of the service department be fired for not following up

These guys are the best. I always heard dealerships overcharge but not this one. They took great care of my car at an affordable rate. Thanks mario!

This is the 3rd vehicle I’ve leased from Santa Monica Ford. Bob Kane has been my salesperson for all three transactions and has made each one easier than the last. I would highly recommend working with Bob if you are in the market for a vehicle.

GOOD SERVICE.

Mario in service is always a joy. I particularly love it when Wade greets us on the lot. They are both wonderful to work with and provide clear and precise information as to what when and where.

Overall, a simple and straight forward car buying experience. Salesman Brett was eager to assist and maintained constant communication from the time the vehicle was ordered until its arrival at the dealership. He even dropped it off at my house to make the process even more seamless. Id recommend calling him/SM Ford/Lincoln when considering your next vehicle.

I was very pleased with the service I received and how soon it was done. Thank you very much. I am anxiously waiting to lease a 2020 or 2019 Ford Fusion Hybrid when my present 3-yr. lease is up on my 2017 Ford Fusion Hybrid.

Ok, normally I dont have an issue. Carlos takes care of everything and Im in and out. I use this Ford for my employer. I drive an explorer and since I had been having such a good experience I brought my personal vehicle. This time however I did not use Carlos but another service writer and this was a huge mistake to the tune of almost $600. Turns out I needed front and rear brakes and a new radiator. New tires were put on my vehicle without permission and come to find out the service writer waited until almost 3p (dropped the car at 10) to tell me what the vehicle needed in additional work and it had already been taken off the lift! This makes no sense since it needed brakes and the tires had been off. Had I been told before when the initial diagnosis of was done I would have done the repair. Instead this writer waited so I would be forced to complete the job at SM Ford. Also he seemed to be having a public dispute with the other writers about commission. Not a good look. Better off at Galpin, or a local shop.

Great experience and fast service. Ford in Santa Monica looked over my car several times in the last and the service was great. Not expensive at all and very straight forward.

Mario and his team are miracle workers! Theyre professional, kind and efficient at what they do. I had an issue with engine noise and they were able to diagnose and give me back my car within 1 week! SERIOUSLY -- GO HERE IF YOU HAVE A FORD.

It was great all around experience the staff was very pleasant and helpful it was a red carpet moment . The Team go above and beyond to make sure all your needs are met. Special shout out to Alex who is awesome..

The service department will charge you too much. The shuttle service is only one person so you will wait! Try not to leave your car when hes on a lunch break because you will wait even longer. They have no regard for you time. I was told my car would be ready in two hours and 3.5 hours later it still wasnt ready.

A huge shout out to Seth Chadwick!My whole experience from phone call to driving out with my new Crosstrek was largely possible thanks to Seth. Im naturally suspicious of any sales person and so I look for cues of ingenuity or a sense that Im just a number to hit a quota. Seth did not give me this sense AT ALL! He was honest, respectful to my immigrant family, and most importantly concerned with making sure I was happy with my choice.He still follows up with me long after my visit and hes helped me feel welcomed and excited to be part of the Subaru family.

Im glad I went to the Santa Monica Ford location to get my car maintenance done. The staff were very professional and helpful especially Carlos who took care of the diagnosis and contacting my extended warranty, luckily the issue was covered although I had contacted other dealerships in the past or who said they didnt deal with my extended warranty company, but it turned out very well. I parked in the exhaust needed to be replaced it was causing my check engine light to go on but that took care of it.The staff are very nice they are very responsive to phone calls they follow up and even when I went after hours the work is at the showroom were informative and professional. They even took care of dropping me off to the rental company.

I had great buying experience getting my F150 truck. TK Moss was the sales person I was dealing with and he was great.It took me a couple of weeks to finally make up my mind and there was no pressure just great service. When I did finally buy I got a great deal and the other people I interacted with like the finance guy were really helpful and polite.

I called the service department to inquire about some repairs. My call was answered and I was astonished with the amazing customer service over the phone. A guy named Greg called me back within 5 minutes and was very professional and polite. Its rare to get that kind of professionalism over the phone. This place takes their phone calls serious! That being said, I will do business here anytime!

I was specifically shopping for a Ford Focus as the lease on my Fiesta was coming due in about 7-8 months. Clearly I still had plenty of time so I did not have to get another car yet but if I could make it work, then I would...especially since Ford had a current promotion of 0% financing for up to 72 months.I had been looking online and considering two different dealerships...one in the Valley where I leased my Fiesta and the other being Santa Monica Ford. I was looking for red. The Valley dealership had three red - racing red only. Santa Monica Ford had only one red - ruby red, which was my preferred shade though racing red would have been okay if the price was right.I called the Valley dealership salesman, through whom I leased my Fiesta, and got a price from him on one of the Focuss they had in stock. I used the online quote request to contact Santa Monica Ford and very promptly was contacted by one if their sales reps, Andrea Sepulveda.I really enjoyed dealing with Andrea. She was a straight shooter from the onset which made me feel confident working with her. She contacted me the same evening I sent the online inquiry...almost immediately. We set a time for me to see and test drive the car the next evening after work. We discussed what could be done on the early return of my Fiesta, financing options and payment details on the Focus and when it was all said and done, I drove away that night with the car I wanted and at a better price than the Valley dealership was offering.

Runs your credit, Makes deal on a sold car.

Best most honest place to take your car. Moved here and was nervous about finding a new mechanic and the group at Ford is awesome! My car wouldn’t start and I was stranded and they came immediately to help me out. More then once they have straight up told me what I should get done and what could wait, I appreciate their genuine service.

Service done on a timely manner. All staff pleasant and helpful. But I have to give top marks to the lovely man who greets and directs parking of the cars as we pull in for service. I think his name is BJ?? What a truly wonderful person he is. Always happy, courteous and polite. Every company should have one like him!

I love my new Mustang! My wife reached out to the sales department on availability of the last 2017 GT in inventory. She spoke with Alex, who handed her questions, assisted in getting some pictures and scheduled a test drive. The finance process was simple, and I opted to add the warranty and full maintenance package - it even covers the clutch - for 100K miles! I love my new Pony!

Great customer Service, Great deal! Eddie and Simon are great guys! Go to and Buy from Santa Monica Ford.....no need to go to Valley or elsewhere. Buy local I did and proud to sport my Santa Monica Ford lic. plate frame. Im from SM and so is my new truck!!

The atention is so great

Fast friendly service. Work was completed earlier than predicted, and for the estimated price. The special surprise was the car being washed and detailed inside and out. Another nice touch with the shuttle transportation provided. Considering the damage, the work performed was excellent – – car looks like new again.

Walter Novak, GM Pat and Simon were each very congenial and professional during my process of buying a used vehicle. From being picked up at the airport when I arrived to purchase the car to the quick and smooth process of closing the deal; I was treated well. I highly recommend Santa Monica Ford & Lincoln to any in the market. Oh, by the way, we love the car. It is as they said it was. I bought it sight unseen, trusting that they were shooting straight with me and they have proven to be honest and trustworthy. Thanks Walter.

Jake at Santa Monica Ford was so helpful on everything we found online all the way to closing the final deal very happy with the whole experience would recommend thumbs up!

Very slow, never can get someone to answer the phone, doesnt keep appointments. All around terrible experiences with the service department. I walked through the garage and saw my car sitting in a parking lot. As I was going in to complain about the insane wait, they said my car is finished. Who knows if they even changed my oil? Should save yourself stress and time and just go up to Galpin in the valley.

New owners (Alan Nanas)was great to work with. His new staff are great people too...they went out of their way to make the process painless. The owner even bought me lunch while I was waiting, now thats quality service...will recommend all my friends. Thanks

Another good experience at Santa Monica Ford. Had a tire that couldn’t be fixed and they got me back to work in record time with a new tire and all the sensors reset! Always courteous

Great customer service. Was able to help us drive away with 2 vehicles within hours, 2 lovely Ford Fusion Hybrids. Alan was quite helpful!

No masks or social distancing endangering the public i watch from my place.

So I bought my 2018 Ford Mustang from here and my salesperson was holly. Very good service from all of the staff and managers. Made me feel comfortable with the whole purchase. Gave me a ton of free gifts (hats, shirts and etc) I would definitely go back for my next car.

Great experience, great deal. Walter, Simon and Daniel all contributed to making this the opposite of dealing with the greasy, lying used car salesman. Loving the Edge so far -- but its only been one day...!

I have been bringing my Mustang for service to Santa Monica Ford for 7 years.. They have helped me to keep my vehicle in great shape! I appreciate the excellent work and reasonable prices. I wouldnt take my Mustang anywhere else!

Thanks to Bob Kane, Simon and the rest of the team a SM Ford. These pros made leasing and then purchasing our Ford Explorer quick, easy and painless. Definitely recommend to all in the market for some new wheels. Cheers - Alex & Ash

I have always had excellent service at Santa Monica Ford Lincoln for my Lincoln.The staff is friendly, knowledgeable, and thorough.They really listen to you and do a great job following through. I wouldnt go anywhere else for my Lincoln .

Just got my Lincoln there! Love the car. Loved dealing with Todd and Brett. Easy to deal with. No bs. No pressure. Will buy my next car with those guys again!

Extremely accommodating staff. Fast resolution despite being inner cityñ reasonable cost and this was on a busy day! Way to go! Solved my cars issues and got us back on the road home to our kids!Gave us a full diagnostic and expected our home mechanic would fix the unessential (aka they diagnosed knowing they wouldnt get the profit) but with this kind of service, Ill gladly make the 2+ hr trip back for my mechanical repairs and quality service!

I did my research on electric vehicles and plug in hybrids, so I knew which make and model I wanted. I bought my previous vehicle from Santa Monica Ford and it was a pleasant experience. I looked through their online inventory and found the car I wanted was on order, so I contacted them and the purchase was easy.The Ford Fusion Energi is a great car for me. I’ve had it for seven months and have 2700 miles on it and used only a half a tank of gas (since I use it as an electric vehicle most of the time). The only drawbacks are battery capacity (about 24 miles per charge) and the size of the trunk. However, for me it’s perfect.

I had occasion to take my car Ford Focus into the Dealer twice in the last 2 weeks. On both occasions I was treated very well and the car problems were solved satisfactorily in a reasonable time.

This location is one of the best ford dealers by far, they have the best customer service anywhere, they make you feel good and welcomed and they also do regular follow ups...i highly recommend them over any other ford location.....