Staff was also very polite and informed. They might be able to recommend some excellent furnishings to us. Excellent location! We will undoubtedly return here!

I think sometimes people dont shop here, because they think that they cant afford anything in the store. If you look, there are great items in the sale and clearance sections. If you have been in your home for a while, a few small changes to your decor can really make a difference. If you are starting to set up housekeeping, taking your time to invest in well -made pieces can be very beneficial over time.When you visit this location, there are a few parking structures within walking distance of the store. The Covid 19 protocols are strictly followed, so be prepared to sanitize your hands at the door and wear a mask.

Felix Alvarez who works there showed a whole selection of leather for this couch.

Worst shopping experience! I have been all over Los Angeles in search of my dream sofa. This is a huge purchase and commitment so I want to make sure I absolutely love it... that being said, I have a very thorough process and criteria for my research. I wished to sit peacefully but the sales people were hounding me and were uninformed. I wanted to move some pieces like pillows and giant decor out of the way for my reference photos. They said that was not ok. Then manager Tony came over in a panic saying it wasn’t ok to move things around, then proceeded to “mansplane” about how I should design my living space. He told me dimensions of the sofa that were incorrect. Terrible experience. I would not shop here or recommend it to anyone. This must be why people avoid stores like this and buy their sofas online.

Excellent experience! Thank you to MacGuyer for helping us find + order the perfect chair!!

Great store!. Everyone was very helpful and the furniture is beautiful! prices are very reasonable ❤

Good quality home décoré, nice selection

I bought several items including a throw pillow cover, I got home and cut the tag off the pillow covers, only to discover that one was defective and had a hole. Four days later when I attempted to return the defective item I was informed that they would not accept it because I had removed the tag, the store manager said there was nothing he could do and kept pointing me to the return policy which did not list anything specific about the tag. I insisted and he finally agreed to either give me merchandise credit or exchange the pillow cover. I contacted the corporate office and they informed me that they would accept the return and refund my money. Clearly this store manager is not properly trained and is providing inaccurate information.I love Pottery Barn and will continue to shop at other stores and online, but I will not be returning to this store to deal with the incompetent manager Tony.

Went in today to return three items from my wedding registry that didn’t end up working out in my home. We were in there for over a half hour... I assumed because we had the receipts for two of the items and a completely unopened box for the third item it would be easy to exchange for store credit but apparently it has to go through the system and a gift card gets mailed within 10 business days. The system was also extremely slow. Annoying, but I figured it wasn’t their fault so I waited patiently.Tony and Anna were assisting my husband and I. They had to call into corporate to because one of the items did not come with a receipt/order form. The item was unopened as it was a duplicate of a mirror we registered for, so I assumed the receipt would be in there. Okay, fine, we’ll have to wait a little longer. But then I was informed that one of the items we were returning (one we had a receipt for) would be credited back to the purchaser. What?? “Yeah, they put their address in the system for returns so essentially they set it up so that you can’t return it.”“Well our friends aren’t like that so the system must have not been very intuitive. Can you please change it to go to our address?”“No, it’s done.”“Okay, can you void the return and we’ll keep the item?” (I.e take it somewhere else and try to get store credit without the receipt.. trying to problem solve..)“No, it’s done.”“What??”I was clearly upset and said “wait, you guys, come on! That’s so embarrassing. There’s no way you can void the return?”“No, I’m on the phone with corporate, it’s done. I don’t know what you want me to say.” With a smirk/laugh and threw up his hands. This was the manager, Tony.K!Three things. 1. We should have been notified before they processed the return. 2. ZERO apologies from either staff member. 3. I called into customer service and was able to correct the address through them myself. So there WAS something they could have done.

Marjorie is great. Super helpful.

Eh. I was expecting a more engaged customer service experience here, but left feeling the hospitality didnt match the product. PB is an aspirational lifestyle brand that reveres hostessing, entertaining and comfort but I didnt find that in this store.Service was mixed. The staff downstairs was not very interested in helping me find what I needed and couldnt answer questions about products like the Luminara flameless candles. The woman upstairs in bedding (I wish I could remember her name - she was great!), however, was extremely helpful and showed me the Euro Shams and sconces I was looking for. The sconces were unavailable in the store, but available online.

Beatiful laday and amazing service

TODAY I WAS AT THIS LOCATION MICHAEL THE MANAGER WAS VERY NICE AND PLEASANT THAT DID MY EXCHANGE SO PROFESSIONALLY AND HELP ME FIND THE ITEMS THAT I NEEDED I LOVE THIS BRANCH AND WILL COME BACK THANKS MICHAEL

Very nice selection. Good for gifts.

Friendly staff