Amazing experience, quick and easy online purchase, I reside in NJ and my daughter is on vacation in CA. The Arrangement was delivered successfully to my daughter for her b day while staying at a hotel. Thank you so much for the prompt delivery and beautiful arrangement and great tasting fruit and cupcakes.

I got this fruit basket yesterday and I had to give my testimony. It was amazing as a gift. The delivery service, the packaging, and I thought the fruits would be tasteless, I was wrong, they were super fresh. Wonderful and super recommended!

Amazing! I ordered a chocolate dipped fruit platter for my girlfriends birthday for her and the office and the picture she showed me looks better than the stock photo on the website. The balloon arrangement was awesome and delivery was waaaaay earlier than I hoped. I was hoping it to arrive between 11 and 2 for a snack either before or after lunch and it showed up at 11! Didnt even request a delivery time but Edible Arrangements Santa Monica know what theyre doing!! Thank you!

UNETHICAL BUSINESS PRACTICES!!! I had such a horrible experience with this location and the owner/manager that I had to write a review so users can avoid what I just went through. The owner/manager tried to extort me for a delivery fee 24hrs AFTER I already paid and received confirmation using a promo code for free delivery.I placed an order over the phone yesterday with an onsite representative from this location, to be delivered today to Malibu. I was able to use a promo code from the Edible Arrangements website to receive free delivery. After completing my order I received the attached confirmation detailing the delivery address, date, and that the delivery would be free.Today I got a phone call from a representative at this location stating that if I did not pay the $35 delivery fee my order would have to be cancelled and my money refunded. Being that I had a confirmation from the order that stated free delivery I assumed there must have been a mistake so I requested the manager/owner give me a call. The manager did call me and was very rude and dismissive, she stood by the statement that if I did not pay the delivery fee she would have to cancel my order. She proceeded to say they do not deliver to Malibu; 24 hours AFTER my ordered has been reviewed and confirmed by an employee at this location who entered the address where it was to be delivered.The excuse to cancel my order cant be you dont deliver to Malibu when you say that you will deliver to Malibu if I pay the same $35 delivery fee that was waived from the promo code!!

Just received a surprise arrangement and a box of fruit covered chocolate from a friend. It tests as it was made just minutes before delivery. Fresh and so delicious . Thank you

I ordered a Birthday arrangement for our abuelita for her Bday and the Santa Monica Edible Arrangement store did an amazing job!! The lady who answered the phone provided great customer service and even though she initially misspelled my abuelitas name she was happy to correct it and I later confirmed she kept her word. I love how the lady who took phone order was bilingual and was able to provide translation in Spanish for a lovely birthday message. Also she took the initiative to add a Birthday balloon in Spanish without me asking, that important added detail definitely warmed my heart and made me a forever customer. It showed me how much their store cares to provide a personal experience for everyone. I ordered the bday arrangement with pineapple choc cupcakes & sprinkles & with the circle chocalate bday sign in the middle. Our abuelita absolutely loved it!! Her and our other family members expressed how fresh and delicious their arrangement was (that was also VERY important to me!). From the pictures the arrangement looked beautiful and just perfect for a medium size order. I will definitely be ordering again and again. Muchisimas Gracias!! Keep up the Amazing work!!

Thank you for you’re help today! Great customer service. Got what I need for mother’s day with the help of Antonia Jorge and Adriana As always a pleasure making business with you guys till next time 😀

This place is extraordinarily excellent customers service I call them with a hell Mary didnt want to be in the doghouse it was my wifes birthday I call them after work they made a delivery with a 2 Hour lead way they were able to perform and deliver within an hour and a half thank you edible arrangement she absolutely loved it

Had a horrible experience today with this store. Normally order from here but usually go and pick up. This time for Valentines Day I couldn’t pick up, so paid over $20 extra for delivery and was worst mistake ever. They told me would get delivered before 5pm and didn’t happen. Then when called to complain, the so called “owner” there, very rude girl gave me a very hard time. Had to call corporate. Anyways, pls don’t ever order for delivery here or yet I would look for a different store with better ratings. I guess for a reason they have a bad rating.

Jennifer is Amazing . She handled my order, while running the store by herself. I had some special request, no problem for her. Give the lady a raise!!!

Horrible customer service.I walked in to buy a smoothie. I was completely ignored. Everyone was too busy in the back.If making to-go orders for walk in customers is not feasible for this location, they should focus on just doing delivery orders. Bad customer service is not ok!I hoped in my car and drove to whole foods for a smoothie.

Thank You Toni Romaro for all your help with my Daughters Birthday Arangement . You went above an beyond!!!! I will be calling you in the future for all my orders needed!!!! Thanks Again, Patty

Wanted to buy a gift for mothers day went inside it looked like a back alley. Just left.

I wanted to bring a box with me to dinner at a friends house one Saturday evening and I thought it might be a good opportunity to try this place out. I called 10:45 the same day and asked if picking up that same day around 4:30 pm would be ok? The lady, Antonia, said it was fine, no problem. When I show up at 4:30pm to pick up my order, the lady at the desk, Deyma, says your daughter called and said you wouldnt be able to make it today to pick it up so we dont have anything ready for you. I expressed how this could not be possible as I do not have any daughter, nor did anyone know I even placed this order this morning. My conclusion was that someone must have called in pertaining to a different customer but then this note/message was noted on my order in error. Whereas it was certainly upsetting to realise I now had to scout last minute for another gift to bring to my friends for dinner, the most upsetting was that Deyma in the store was not more forthcoming, expressing how it must have been a mistake. No, it was a fact that my daughter had called and cancelled the pick up. I asked to speak to the manager, was told her name was Lulu but that she was not available to speak to any customer. As a rep for the store, it would have been polite to at least recognise that they had made a mistake and tried to rectify it somehow, or offering something. With these arrangements, potentially being future gifts for larger catering parties and such and to employees (one of my purposes of wanting to try them out), I found their response to the situation extremely rude. After claiming that my daughter had called, although I told them I have no daughter, they finally agreed to at least return my money but expressed it would take 8-10 business days. I never received any apology. I will for sure never ever go back to this place again.

They attended you so good and they are friendly to

2nd time I went to purchase during open hours. Closed and person in back room saw me & wouldnt open. Last time I go there.

Good staff bad product

Pricey

Good place to give away