Until there store ripped me off by stealing my ruby from my ring and replaced it with a much smaller one and changed the hole stile of me ring decreasing the rings value i had no problems but now the will loose business from me and many of my friends and any one else i can warn about there business in wilton ny

Customer service was phenomenal! Thank you Mary! Wonderful experience!

Husband purchased a black onyx ring with a diamond in middle. Stone is set up on brackets. Have had it repaired two to three times. First time, my fault. Next, I wore to a wedding. Came home. Put some clothes in dryer Took them out and, thankfully, I found it on a shirt. (The stone). Prong had broken a second time. It is gold but should not be that viable. I don’t wear it everyday. Only special events. The last was same day I came back from wedding. I did not have repaired this time. I am now 75, I would love to have it made into a necklace. Oval stone and need a strong necklace with a strong casing for stone. Can you help me? Before I go I’d like to give to my only granddaughter. This was a form of engagement ring as I didn’t want the full diamonds. Millie.

I have waiting over a month for my engagement ring to get here and counting as of right now. First of all every band I chose and fell in love with was discontinued and still in your catalogs. Finally after going through 4 rings I settle on a ring that’s specifically not on back order. Two weeks go by and I get a call. (Thinking my rings in I’m excited) they tell me it’s on back order and it’s going to be another few weeks. Why did it take that long to figure it was on back order? Then the sails associates tell me if I wait till next Wednesday. (5 days after my promise date, I’d get a 10 percent off). But I have them call the Jewelers to make sure it will be here from Friday because I’m not waiting any longer, and they promise it’s good for today. So today is Friday, I get a call saying my ring isn’t shipping till Monday, so I’ll get it Tuesday. Are you kidding me. This is the third time I’ve rescheduled my photographer. Kay better have a lot more to offer than a 10 percent. Or I will not ever recommend or do business at this facility again and I haven’t even started on our bands

Went to get my rings sized, 2 employees in the store told us they were going to lunch and to come back in 1/2 hr. So we did and they were coming out of the store and locking the doors once again . They both went out and smoked a cigarette..so we waited another 10 min something that took all of 3 min took us almost an hr . Won’t shop there again . Horrible customer service..

Went in there on black Friday 11/29/19 the store was busy okay understandable. Not a single employee acknowledged that my husband and I were in the store. I tried to get the attention of a fe associates woo were free to help us both of whom ignored us. We were looking for a gift for my grandmother. The Wilton mall location list a sale as well as a long time customer. I will no longer be shopping at kay jewelers. You can thank the staff that was shift on Friday 11/29/19.

The woman who helped me was extremely kind and patient. She was understanding to income issues and helped us not only find the perfect ring but apply for the card to finance it

I have been with Kay Jewelers for over 20 years. I have always loved then, they had wounderful staff. I am tell anyone thinking of going there please dont. It all new people the do not care about the Jewelry the sell. There is no more standing behind there Jewelry. No more personal care or even friendliness. Just give them your money and thats it. I beg corporate to bring back the people who care and stood by the warranty. I truly am so hurt by the way I was treated...

Clean store and organised. The workers can be very helpful but cant be sure if its actually helpful or just a push for sales.

Expensive jewelry for what you get would recommend lily and David better prices there for superior product there.

Do not buy anything from them. They do not fulfill their warranty’s. They keep playing games. And the product is all cheaply made.