Rick and team Is and has been my go to for any repairs made on me and my wife’s vehicles!! He’s very fair and reasonable. Great place highly recommended

I went here in an emergency and they took care of me without a question. Then I had mechanic services and he did an excellent job. My mechanic and gas services from now on!!

Quick and efficient inspection! They take cards as well!

Gas attendants not wearing masks the times Ive been here, go up to my window and talk into it. Then go right over to another car and do the same. Now I only crack my window. They should absolutely be wearing masks. Heads up Saugus.

As someone whos been their customer for a few years. I have found them to be fast and reliable when it comes to oil change, annual car inspection and etc. They are people you can trust.

They are always so nice here and do great work. Its a full service gas station and mechanic.

Got the car working again but took advantage of me being from out of town and severely over charged me. Bad taste in my mouth. Friendly, fast, helpful service. Shady.

Rick and his staff are GREAT!!!!!They are professional and honest, wouldnt trust my car with anyone else

DO NOT TRUST!I pulled up for gas today in an old beater car of my son’s as I had a flat tire on my car. The guy asked what kind of gas I wanted, I said regular.Halfway through pumping, I look & see he’s using Super. So I ask him, what kind of gas are u pumping? And he tries to block my view and LIES TO MY FACE & says Mid (one step up from regular.) and then turns his back to try and block my view again. I knew he was lying & he knew he was lying so he started to chit chat, hows your day etc. (insert eye roll)I had something in the back seat, so I think he thought I couldn’t see what he was doing. When he was done he just handed me my card back. Nothing to sign so I asked for a receipt. “Oh I have to go inside to get that.” I told him fine, I’ll wait.Surprise surprise my receipt clearly shows SUPER. I just rolled my eyes and left. Not worth a fight.Now this is not a big deal, what are we talking $5? It’s the fact if he would LIE about something so stupid. What ELSE would they lie about!? Imagine a car repair or something major? I do not trust them at all!! Super shady & actually quite STUPID.I don’t normally write reviews, but this is just a matter of principle. I will NEVER EVER give them ANY of my business or my family’s & will certainly be telling my neighbors. Can’t be trusted!!You’ve been warned too...

Got my Inspection done today. Very nice and efficient. It was done quickly and the guy was very friendly

I left my car there early, i called late afternoon one day just to check to see how things were going, if there was any updates, and got nothing but attitude. The mechanic sounded annoyed just for asking about how it was going. Not saying they don’t do great work but customer service definitely needs work on or a good receptionist to relay messages. I’ve been to other places and it sucks knowing the communication isn’t good at all. A lot of people I know don’t call to check in on repairs in fear of the mechanic sabotaging the car for calling too many times. I can see why now. The attitude and bad customer service doesn’t ease you while your investment is at a place you trust on a recommendation. Like thank you but please work on this. It’s not our fault your job is frustrating. Customers are what pay you at the end of the day. Get it together. And seeing how reviews are building the economy and helping customers & businesses, I’m here to say, yes this place does the job. Not sure if their ways are right, I’m not a mechanic. But come if you have thick skin and can handle rude. And if you come to get gas be prepared to wait, esp if it’s raining or snowing. FYI. Just finished reading the reviews. And honestly if It wasn’t for the good work i wouldn’t recommend.

Awesome people and great service

Good service, on time for my inspection.

Small home town feel and quality service and a great.

Best mechanic in town. Ive been going to this place for almost 2 years now and never had a problem.

I have been going to Monument Square for my gas and my inspections for years. They have always been very helpful and pleasant. Under new ownership! Give them a try for all of your auto needs.

Great place good guys reasonable price I recommend

Very polite and efficient. I will go there again.

I went to monument square auto in saugus ma to get my car fixed and they treated me very respectful and was honest with me I will definitely go back there .

Had a tire fixed very reasonable and nice people

I came in to do an oil change. At first I was told that it will be half an hour wait. Then the mechanic or owner said it will be an hour before the car will be seen, and then another half an hour to do the oil change. I left the car there, and they told me they will call me once its ready. About one hour and foruty minutes later I called in to see if the car was ready. I was rudely informed that they HAVE told me that it will be one hour wait, and another half hour for the work. When I told them it has been one hour and fourty minutes - they acted surprised as if they did not know that time can pass by... When I came in to pick up the car they did not work on at all - I have seen a new line of cars being worked on - and my car just parked outside. I wouls recommend you to avoid this place. They have no sense of responsebility, and honestly - reading the other reviews here - I doubt it is a good place.

Let me start off by saying this: INFORM YOUR CUSTOMERS OF PRICING TO AVOID ANY MISUNDERSTANDINGS! I go to this place for the first time after my mother had recommended it because she got an oil change for under $35.00. The guy whos going to do the oil change asks me which oil I get regular or synthetic I said I wasnt sure and that I usually go to Toyota to get my oil change regularly and he said then it has to be synthetic because its a 2010 vehicle. He never discussed pricing with me. Once hes done some other guy tells me the total is $70.00 which surprised the hell out of me because they never mentioned how much it was prior, otherwise I wouldve walked out and went back to Toyota. Prior to paying I called Toyota to confirm that I get synthetic oil changes and indeed I did, for $53.00. The guy with a beard not sure if he was the owner was a smart ass implying Toyota were giving discounts or promotions and that hes not Toyota, quite rude if youre an owner. I am never going back to this place again, always tell your customers how much the service is to avoid surprises or have a sign that displays the price as any other regular gas station would. I literary paid an additional $20 to this hole in the wall shop when I couldve saved myself that for the same type of oil.

I am writing my first Google Review in 32 years on this planet to let you know to STAY AWAY FROM THIS PLACE! Called to inquire about getting my car inspected yesterday; had a conversation with someone who was quite frankly nasty on the phone. Didnt want to answer questions, didnt give me a chance to speak - just kept talking over me.Called today before going to check how busy they were before going - same guy, same nasty attitude. I arrive there today, Im greeted buy the same guy on the phone who was apparently inconvenienced by me trying to enter the front door he was leaning on. From there, same bad attitude...seemed like the type of person who just likes being bad to people. Gave my license back to me because they dont care who I am. Didnt even get my car inpected by them because they told me I didnt have the insurance sticker on my license plate which the RMV apparently didnt give me. After a minute of research online I found they meant a registration sticker I was supposed to get. He didnt even want to do the inspection in the first place because I didnt have my new license plates screwed on yet. After asking him to help me out he reluctantly almost proceeded before finding the next reason not to do it - my insurance sticker. Would hate to inconvenience him with the 1 minute of screw driving my plates on, especially when paying them for a service.The only reason I went is because of how close they are to work. When I do get the inspection, it will be elsewhere.

Good place.

Only place Ill ever let work on my vehicle. Rick and the boys know what they are doing and treat me fair.

They are under new ownership within the last year or two and my experience getting an inspection sticker there was not a good one

Avoid