I don’t usually write reviews but this one is warranted. In March we bought a new Camry from an upstate NY dealership because of the notoriously bad sales experiences from Long Island dealers. Well had I known then what I know now, I would have considered Toyota of Massapequa. We were interested in purchasing a 2021 Highlander and Toyota of Massapequa had the blueprint color that I was looking for. I called and spoke to the sales manager, Brian. Brian assisted and put me in touch with Hassan. If those two could rule the world. I got the call at 1PM on a Thursday and drove home at 5PM the same day. The entire process was simple and painless and even during a pandemic, I received an amazing deal. I was absolutely floored. As someone who is a Hudson Valley native, the stigma around Long Island dealers needs to be put to rest and that all starts with Toyota of Massapequa. I LOVE my new Highlander! After owning 4 Jeeps, I am proud to say we are now and always will be a 2 Toyota family. I cannot wait to bring both vehicles in for service and say hello to both Brian and Hassan. Professionalism, Courtesy and Kindness are the words that come to mind when describing Toyota of Massapequa.

Great experience at Toyota of Massapequa. Marcia was very informative and helpful. You will see me again!

The 5 stars says it all. I had such a good experience with Colby it was insane to think I had purchased any other vehicle without him. He was genuinely a nice guy and made sure that my time was well spent and that I would leave satisfied! I would recommend this location to anyone who values guest experience, and wonderful vehicles. Even with the shortage going on they had plenty to view and work with. Also big shout out to Danny as well for coming together with Juan and Colby and making this all able to be done! I will be sure to be back to continue this great service experience in the future and thank you for helping me out with a beautiful 2022 Toyota Camry!

Had the best experience possible getting into a lease with Colbys help. Staff is very pleasant to work with at this location, everyone was really willing to work with me on pricing and my budget. Colby, especially, was the best to work with! Highly highly recommend Colby if youre looking, definitely make an appointment with him or go when hes available!!

Such a wonderful experience leasing my 2021 Highlander from Toyota of Massapequa. Colby Fiedler was extremely professional and a delight to deal with. He went out of his way to accommodate all of my requests. I can’t rave enough about my positive experience and how Colby made it so easy. A true gentleman, kind and caring as well as extremely knowledgeable.

Super clean establishment!!! My sales guy Ali made my 1st car buying experience very painless. No fast talking, gimmicks, or lies. He went above and beyond for me which is mind blowing! He made sure I understood EVERYTHING!!! Most of all I GOT THE BEST RATES and left there literally paying NOTHING $0!!!! Thank you so much Ali!!! Definitely recommend this Dealership.

Friendly staff, most sales personnel seem new, do your research before shopping. Build your car online, explore all options that are available. Overall customer service on the forefront was great. Time management for car pickup needs improvement.

Knowledgeable and friendly team of sales associates. From our salesman Juan D. to our auto insurance agent George. Their helpfulness and kind demeanor was key, in making our car buying experience such a good one.

What a wonderful experience purchasing my 2021 RAV4 Prime from Toyota of Massapequa! My salesman Darnell was patience and helpful in every way. The sales manager Daniel was straightforward and honest. At the end I got the car I want and the excellent deal that I couldnt resist without feeling any pressure. The entire process was nothing but smooth and professional. I highly recommend this dealership to anyone in the market for a Toyota!

I winded up recently visiting a number of Toyota dealerships in search of a RAV4 2021 model. While I ran into many difficulties with others; this Toyota dealership in particular has not only exceptionally wonderful customer service but a phenomenal sales team as well. From the moment I walked into to the building; down to the very last minute of driving off; I not only felt taken care of but that I was being helped adequately in selecting my next vehicle and that I was also getting the right deal that works within my budget. Thank you so much for all your help and hard work that you put in.

Got our used 2018 Toyota Camry from here thanks to Joel, our incredible salesman. He made sure we were getting the best deal possible and made us feel comfortable throughout the entire sale. Three months later, we are still loving our car. I would recommend anyone in the market for a used car to come here and request Joel.

This was a positive experience. Employees were friendly and professional. I dealt with sales guy Jose. Jose wasn’t pushy or aggressive with sales pitches. If you are on the market for a new car pass by here give them a shot.

I had a phenomenal experience at Massapequa Toyota. From the second that I walked in the door, Darnell was nothing but kind and helpful. He heard me out in terms of what I was looking for and helped to deliver just that. He answered every single question that I had and was so helpful throughout the entire process. All of the other staff at Massapequa Toyota were also very welcoming and friendly. As a young professional who does not know much about cars/ this process, I felt very safe and knew that I could trust Darnell. Thank you to everyone at Massapequa Toyota for making my experience such a wonderful one! I will definitely be returning & recommending others to Massapequa Toyota!!

This happened a few days ago. I went in to test drive a car after seeing it listed online. It was listed as certified, no accidents, and a great price. I loved it after the test drive and wanted to buy it. My sales person, Joel, started to get everything ready for me, but came back and said that the car was a no-go. Car actually had been in an accident, was not certified, and did not even have the title. This was extremely disappointing. Joel was very helpful throughout the experience though. He was genuinely sorry about what happened. He offered me the same vehicle in a different color, less miles, but more expensive. He listened to all of my concerns about the ordeal and how I preferred the other car. He helped to get the car to a slightly more affordable price, and made sure that the car would be spruced up nicely so I could love it as much as the one I originally wanted. Joel was friendly, and kept us updated throughout the process, and offered water and small talk. He introduced us to Colby who knew so much about how the vehicle worked. I wish I could give the staff like Joel and Colby a separate 5 stars. I could tell other customers in store really liked their sales people too. They are great! I even got a happy birthday email a few days later from Joel! Thank you!I just think management needs to make sure the online listings are correct and actually have the documents necessary to fulfill a purchase. It will save a lot of stress for everyone involved. Also the whole adding 2000 down payment which is not included in the price listed online is super confusing and misleading. I saw other people mention that in reviews and I agree.

I originally purchased a 2016 Tundra at the Sunrise Toyota of Oakdale in early 2016, but since moving to the Massapequa area in 2019 I have been going to Toyota Massapequa routinely for service and repair, and have never had a problem. They always dutifully tended to the Tundra for a reasonable price in a reasonable amount of time. Yesterday, my wife and I traded the Tundra in here for a Rav 4 Prime Plug in Hybrid. We walked in sans appointment around 4:30 pm, and by the time we left a few hours later, we did so in our brand new car. The salesman, Colby, was friendly, helpful, and worked with us, to get the right price for us. Despite nationwide markups of up to 10K for this particular model due to low production numbers (Covid), shipping nightmares, component scarcity, and manufacturer back orders, they worked diligently to get us the car we came for in the color I wanted, despite VERY low availability, for a price all parties were happy with. There were exactly two on the lot, and another couple bought the other one at the same time we were buying ours. With minimal back and forth Toyota of Massapequa got us down to within spitting distance of MSRP in spite of an entire years worth of data to say someone else would have happily paid much more. And they did this without breaking us down for too steep of a down payment. I know they could have just said no and would have had that car sold to someone else for more before the weekend was over, but they showed plenty of enthusiasm to make my wife and I happy customers for the first counter offer we made. Despite the reputation of folks in this role, the Finance Manager Jorge, was honest, upfront, and understanding of our needs and made absolutely no attempt to sell us anything extra we didnt need. He offered the usual packages, GAP insurance, Tire protection, New car Replacement insurance etc etc, as his role requires, but was kind and understanding of my negative position toward all but the extended 100,000 mile warranty and did not pressure us in anyway to take on additional needless costs, even going as far as to look at the numbers and my insurance coverage and agree that things like the Gap insurance roadside assistance package etc were totally not needed in my case. They bent over backwards, and worked over an hour past closing to get us out the door in a brand new vehicle for within $5/month of my stated, desired monthly cost. I couldnt be happier with the car, and its performance, nor with the way we were treated and assisted by the staff of Toyota Massapequa. If you live in the area and are looking for a car without needing to worry about the stereotypical car sales antics, this is the place to go. And Toyotas run forever, so you cant lose.

The experience was great from start to finish! The receptionist was extremely patient with us as we had to find the right information about our vehicle.. Scott from service gave excellent service by explaining what the Corolla was in need of because of the mechanics who were in charge of repairing. We are so glad that we had excellent service and will be coming back for other repairs. Thank you again!

Just leased a new rav4 from Toyota of Massapequa. We worked directly with Hassan who made the entire process very easy. He was honest and available with any questions or concerns. If you’re looking for a new car definitely ask for Hassan! We had a great experience.

I had such areal good sales rep named Raymond PARRA. HE was very knowledgeable and very straightforward. And most of all very honest. Then I met with GEORGE THE FINICAL MANAGER .also very helpful. My experience was very satisfying 😌

Great experience leasing a car at this location! Our knowledgeable salesman, Hassan Khan, worked with us to find a great deal that fit our budget and answered any questions we had. This is my first Toyota and I plan on continuing to lease from this location. Very happy with the vehicle and excellent customer service! Highly recommend

My entire experience with Toyota of Massapequa Service department was wonderful from making the appointment to picking up my Highlander this morning. My Service Representative Sebastian was courteous and helpful. The service was estimated to be completed within 2 hours and I received a text exactly 2 hours later that the service was completed.

Our lease was coming to an end very shortly and we had to decide whether to lease another vehicle at this time or do a buyout on our current lease, which had very little milage on it. Because of the current shortage of cars at this time, prices on cars are totality outrageous. So, we decided to buy our leased vehicle. Ramon Nunez, our sales rep agreed and made the buy out process as easy as possible. I recommend him highly. And when prices come down to an affordable level, we will definitely look forward to working with Ramon in the future.

Suzanne was super helpful, and got me in and out within an hour for the 5k mile check up!

Absolutely would recommend! Sebastian ensured I understood everything and was taken care of every step of the way. I had to bring in my 2016 RAV4 for inspection and an oil change and the dealership exceeded my expectations.

From the minute we walked in, Xenia Pena was so warm, welcoming, kind, and so helpful. We been car hunting for so long and honestly, it felt so right being there. The car we wanted was available and she let us test drive it; she wasn’t pushy or anything. She was straight up with the pricing and the fees. This was the best car purchase experience we ever had. Xenia was hilarious and made the whole car process so easy. Everyone in there is so kind though. Best place to purchase a car. Xenia is definitely a superstar. If you need a car, definitely ask for her. She has a beautiful personality. Willie the manager was really kind too.

This was my first experience with Massapequa Toyota. From the initial phone call to the follow up texts. This dealership has been amazing. I showed up on time. Check in was fast and easy. I received a text and a call when my car was ready. Pick up was even easier. I highly recommend this dealership for their service Dept. I cannot comment about the sales floor as I never stepped foot on it. But I will return to Massapequa Toyota for all my future services.

Great service and trustworthy. I was taken in right away for brake service and inspection.

I originally researched the Toyota Highlander on the web and came across a 2019 Highlander with just over 6,000 miles for approximately $36,500 for sale at Toyota of Massapequa. We drove from Westchester County to Massapequa to check out this car. Brian the Sales Manager was courtous and introduced us to Carlos. one of the sales reps. He began by saying the real price of the car would be $39,000 instead of the online advertised price of$36,500.. This included a $700 dealership fee and a $1,995 downpayment towards the financing. When I questioned why the $1,995 fee, Carlos again stated that it was a downpayment for financing with themHe then looked at me and asked if I was OKAs if there was something I didnt understand about how a downpayment got to be an added cost.Nevertheless, we took a test drive and liked the car. When we returned to the dealership, and started to work out the details. I then found out that if we chose to finance the car on our own, then the new price would be $45,000! I couldnt believe what I was hearing. Talk about swindlers, these guys take first prize. I couldnt belive what I was hearing. I made a counter offer which was the original price, his $2, 700 in fees and us providing our own financing on the balance. That was of course rejected by the sales manager. We walked out at that point with our suspicions confirmed that scandalous bait and switch dealers still abound in the industry. I would not recommend this dealership to my worst enemy.

This review is long overdue but can’t pass the opportunity to say how helpful Darnell was at Massapequa Toyota. I was not looking to get into a car the same day but with Darnell I did. With everything going on, it’s not the best time to be looking for a car as there is global car shortage. Darnell almost magically pulled out a car for me with the help of his manager Danny and I’m really happy with it.It was a pleasure working with Darnell. He may this long treacherous experience so pleasurable and easy and I left there in a couple of hours with a car all in one day.Thank you Darnell Baptiste.

Worse service center possible, i brought my truck in today with a 10am appointment, for oil change and tire rotation, it tool them 2 hours and 25 minutes to complete task. I asked the mechanic what took so long and he told me sorry i had to walk to my station and get me tools, the mechanic also looked like he was still in high school. Sorry but this was unacceptable with a appointment. I also feel you get put on the back burner when u already bought a service plan when u buy a new vehicle. ANOTHER customer walked in for exactly what I needed and they were out of the store in 35 minutes.I also want to say i bought this new truck in 2020, i got a okay / fair deal, nothing spectacular...

I had made a appointment with the salesperson he was good and I got my car at a really good price and I got financed through the company I will recommend people to deal with this company I will do business with them again in the future

I had the pleasure of working with Joel Kramer,he was very professional and knowledgeable about the car I was interested in getting. Especially since it was my first leasing experience. He took the time to explain everything to me, And help me get the best car for my budget. I would highly recommend anyone who needs a car to ask for Joel!All in all my experience at Massapequa Toyota was a 10!!

I was looking for a new SUV, and like most people I did research online and settled on 2 dealerships. Toyota of Massapequa reached out to me after I submitted inquiry on a Highlander SXE they had in stock. Upon arrival, salesperson Carlos Andujar was waiting to show me the vehicle. During the test drive he explained all of the safety, driving, and entertainment features that come with the model I was looking to purchase. While going over payment options I like that all parties involved was up front and honest. I had 3 payments remaining on my current lease (not Toyota). They were able to get me out of that lease early and into my new Highlander the same day. I’m happy with price, especially with the shortage of new cars that’s available currently. I definitely recommend Toyota Massapequa to anyone looking for a vehicle. Carlos was great to work him..

I just bought a brand new Toyota Camry. My salesman Colby was a genuine and honest individual that made the car buying process as easy as it could be. I was very happy with my experience at Toyota of Massapequa, in particular the character and integrity of Colby. Thanks for all your help!

I was recently interested in looking at the new Highlander & pleasantly surprised when I walked into Toyota Massapequa dealership. I was greeted by a well dressed young man named Colby. I’ve never had a more pleasant experience car shopping than with this wonderful gentleman!! First and foremost, he has outstanding customer service ability! Something we don’t have enough of these days!! He was courteous & professional. He took his time to listen to my interests, my needs, my budget & explained all my options. I felt relaxed & not pressured at all. Colby provided me with bumper to bumper details about the vehicle he really knows his stuff! If you are car shopping look no further - Toyota Massapequa will give you a stellar experience.

Very fast accurate and high quality service. Thank you

Xenia was absolutely wonderful. She made this process quick and easy and followed through on everything she told us. Everyone we spoke to in the Massapequa location was truly a pleasure. Great experience!!

My initial start at Massapequa Toyota was fine. I was waiting for my car since it was on back order. I called 4 wks in to be told my original salesman had left. It took 4 more days to finally receive a call.Needles to say, it didnt go well. Fast forward to dealing w Ty.. He is INCREDIBLE. Every dealership could be lucky to have a salesman as Fantastic as he is. Polite, knowledgeable, informative. He went over everything in the car. He asked me multiple times if I had questions or f I needed help.I absolutely loved him and was very appreciative of his service.He had total respect for me as a female purchasing a car.

Great service, Orlando is an amazing person. Do not doubt to go back to that dealer again and definitely I will recommending to my friends.

My husband and I walked in late evening yesterday after our family truck broke down yesterday morning. We lost all faith in used vehicles and knew that Toyota was the way to go for a new one. Our sales associate Raymond P. Was a pleasure to work with. He was honest, helpful, and knowledgeable. Once we turn in our current Nissan lease, we are looking to return to Toyota ASAP for another new lease. Thank you Toyota of Massapequa.

Great people. Always go the extra mile to help

Nice place, thay have very good service.. all All staff is very friendly and helpful.. you are best I’ve to tel u Joel kramer..

What a great first experience with my first ever Toyota! I leased a 2021 Highlander XSE. I met with Colby Feidler on Labor Day and he helped me choose the right model for my needs. The entire experience was a pleasure. I highly recommend Colby!Also, props to Jorge in the financial services department. Jorge walked me through all of the documents professionally, thoroughly and clearly. All of my questions were answered completely.High marks to Toyota of Massapequa for making my first Toyota experience a pleasure! Thank you!

I love Colby he helped me a lot to get me the right car. Honestly he is great person. And I like his character. Keep it up man. See you next time. ❤️❤️

This was my first time buying a car for myself and it was the best experience. My salesman Colby was the best person to deal with. He understood my financial situation and made sure he did whatever he could to help. I walked out with a car that I’m in love with and I can’t thank this place enough especially Colby for everything

Juan De Leon was super helpful in tracking down a certified preowned vehicle within our price range. With the lack of inventory, we had to wait a few weeks longer than we originally anticipated. Juan was attentive and informed us of when new stock was available.

Excellent service.all guys are professional & co-operative in this showroom. especially Mr.Colby such a nice guy..he is heping person. I purchased car because of him..I love his way of working. I will come back to buy another car.

Very patient and considerate of hardships. Staff was all great and extremely helpful!! Love my car!! Colby and Juan are the best!

I am very pleased with toyota of Massapequa. From the moment I walked in till the time I left with my new car.The staff was all very friendly and professional. Brandon the salesman was very knowledgeable on all the models and current deals available. He took his time showed me the different models and options answering any questions l had. Then Jose the sales manger worked with him to get me the best price on my trade in and the car I wanted . Then sal from the finance department worked to get me the lowest rates for it. Absolutely a great team of guys. I couldnt be happier and will definitely recommend them to anyone looking for a car

Ramon, Sal and Marianna are all kind and proactive.It was a pleasure to do business at Toyota of Massapequa. For reals!

I purchased a 2018Toyota Camry on 8/20/21 from Joel Kramer Of Toyota of Massapequa. Joel was very knowledgeable about the product and we were treated in a professional and fair manner. I would definitely go back to Toyota of Massapequa and specifically Joel Kramer in the future.

Thank you Daniela and Marsiya, you are the best !

I was able to get to get a next day appointment for an oil change for 8am. Marcia checked me in and I made myself comfortable in the spacious waiting area. About an hour later my oil was changed, tires rotated and fluids topped off. Marcia explained how many more free services I under my ‘Toyota Care’ coverage. A very easy and painless experience.

It would be better if appointment time is managed. Otherwise service is spotless. Personal is polite

Sales team was awesome. Worked with us to strike a great deal! Definitely would recommend Toyota of Massapequa to my friends and family. So glad I went there.

Dropped off car night before for 7:30am appointment. No update from service representative. Followed up at 2 via text with no response. Ended up going at 4 and was advised car needs another hour to be serviced, because they were working on figuring out a rattling noise since 8am, which I find hard to believe. I am advised they need another hour to finish an oil change and recall. Was disappointed so asked for my car back immediately. Was advised I would get it back in 30 minutes. Ended up waiting over an hour for just the oil change to be completed. First time having bad experience there else I would give 0 stars.

Staff was polite and friendly. They made my transaction of buying out my lease simple and quick..I definitely would go to Toyota in Massapequa to purchase a car in near future..

Very shady when trying to sell you a car. They wouldnt tell us the price, saying the window sticker wasnt accurate and then trying to charge 15 percent over because of the shortage. They wanted more than $6,000 over sticker price thinking they had us cornered. Sales manager was extremely rude, saying he wouldnt work with us because we wanted to pay what the car was worth. I would suggest staying well away from this place and their bad attitude.

I had a great experience at Toyota of Massapequa. This was mostly due to my extremely helpful sales rep, Darnell. He looked high and low to make sure I drove off in the RAV4 that I wanted.

Wonderful experience at Toyota of Massapequa. My sales rep Adam made the entire process so easy, and the rest of the staff was friendly and helpful.

The service was prompt, the representatives very courteous and was left with the feeling that they cared.

Employees were all very nice, polite and friendly. But! When I made the appointment, they asked if I would wait or drop off and I said I would wait. When I left for the appt I discovered heavy traffic so I had my husband call to say Id be late and they thanked him. When I got there, they asked me if I was being picked up or could I leave the car overnight because they were running late. As I expected to wait, I had no way to get home. I waited there for over 3 hours. They had it noted in their system that Id be waiting. They had 3 contact numbers in their system. They SPOKE to my husband. Why on earth would they not reach out and tell me they were overbooked and to arrange a ride home??? No matter what reason weve gone to this place, to lease a car, buy out a lease, pick up a car or get service we are never out of there in less than 3-4 hours. They can be as nice as they want but they are inefficient and my time gets wasted.

The sales staff were knowledgeable and friendly. The car I wanted was available. The support staff were helpful in getting the car ready. I would come here again.

This is my fourth lease with Toyota and I couldn’t be happier with my experience!!! Hassan helped me in getting the perfect car!!! He made us feel right at home and was so great to deal with! Professional and fun the perfect combo in my personal opinion!

I waited for 3 hours for service maintenance. I think it was done 2 hours ago because I saw my car parked inside the venue after an hour & a half when I went to the waiting room. Then after an hour it was gone, that’s when I noticed they parked outside where the cars are done. The other people were taken care of ahead of me even I was earlier than all of them. If I didn’t ask if the cars parked outside are done, I won’t be taken care of. It happened last June 2021 too, when I have to wait for more than 3 hours.

There were busy and I didn’t haveAn appointment but I was in and out in a fair time. Honest with me about my problem. Service writer was very helpful. Complaints: had yo wait almost 10 mins in line out front before I was taken. I was chartered for maintenance that was free and had to be corrected by the service person. I was charged for looking at my problem (a tire loosing air) as well as for the new tire itself. Also charged a small sum for tire weights, think that should have been includedOverall the service was good for a Saturday morning,but can’t give it five stars for the reasons stated

Dont waste your time. All their used cars cost $3,000 more than the advertised price. First, there is the $1995 downpayment not included in the price. Then, there is the $695 dealer fee. Then, you have to finance through them at a high interest rate with additional fees. How could anybody trust them to do the right thing?

Staff initially very friendly and attentive. I was helped by Raymond and took a 2018 used 4Runner on a test drive for about 5-10 minutes. Everything was great up until the time came to talk about prices. I was told that prices for the 4runners were non negotiable?. I got up and left right there and then and no effort was made by the dealership to keep me from leaving.I don’t think I’ll ever go back to this dealer because I didn’t feel like I was valued as a potential customer.

If you’re in the market for a new Toyota I would recommend stopping by Massapequa Toyota first. This is the second Toyota I have leased from them. Both times I was totally satisfied with my salesman. They were honest and up front with me as I was with them. No long haggling back and forth. Thanks again Willis.

Hassan made the experience of trading in my lease so easy. Salesmen are usually condescending and intimidating but Hassan was personable, caring, and professional. He worked to the best of his ability to get me a good deal. Will definitely return to Toyota just to work with him.

Always a pleasure to deal with this organization. All my needs and requests were addressed professionally and with care.

Very easy experience. Went in for an airbag recall and I didn’t really have to do anything except drop it off. Everyone was really nice Sebastian checked me in and my car was ready less than 3 hours later.Thank you!

Courteous, honest, willing to work with you. Brian the sales manager is great and establishes a positive, friendly atmosphere that pervades his staff.

Just got out with a new RAV4 and Hassan was of great help. He gave us a great car and helped us through the process they team helped us get the best price possible for the new car and old one. I have no patience whatsoever but they helped with everything to make it easier and a smooth processDefinitely recommend going here and requesting their help. I trust them because they seemed genuinely ready to help us.

Great service as usual, Phil provided all information that I needed so I could be sure that my Prius would properly be serviced. Thanks again!

The staff from the receptionist to the finance manager were extremely helpful in aiding us in getting into the right car for the right price. Thanks especially to Colby and Sal.

Great service as usual. Drove over a nail and ended up with a fast leak in one of my tires. Went to Toyota of Massapequa service immediately where they were able to take me in. The tires were purchased last year at Toyota so they were able to cover the new tire under the road hazard insurance as the tires were under a year old. They got the new tire installed and I was on my way in no time.

My experience was excellent. Everyone was courteous and helpful. I was informed when the work was done on my vehicle via text; when I picked up my car, the check out process was quick and comprehensive. Overall… it was great

I usually never go directly to dealerships for service and my experience here reminded me why. I called to see if they could take it quickly for an alignment. The representative told me yes they had an immediate opening. I arrived and they took the vehicle, booked me for service, then told me 1.5 hours until ready. It has now been 2.5 hours. The only call I received was to tell me they checked my filters and they needed replacing. I arrived 45 min after that call and they were just removing the filters. I received a follow up call to talk me out of my initial bad review. They should put more effort into actually meeting expectations.

The staff are very helpful and acknowledge everyone that walks in. Melvin is the best in the store i recommend him to everyone. Melvin is knowledgeable and patient and goes above and beyond to help you. I was placed in the right hands for buying my first car. The only negative thing Id have to say about this toyota place is that they didnt have a coffee machine for customers lol

We had a great experience getting our new car here. S. Ali was fantastic. He made sure we got the car we wanted for a great price, and made it effortless. Thanks so much.

I had a phenomenal experience at Massapequa Toyota. From the moment we walked in through the doors we were greeted by Colby who went above and beyond to help us through the process of buying a car, he was nothing but Kind and patient with us. All the other staff there weere friendly and professional too. I will definitely be recommending you guys to family and friends. Thank you Colby and Toyota of massapequa for your help!

From start to finish everything went smoothly. The staff was very professional and I am very pleased!I returned recently for my 5,000 mile check up and can state that the level of competence and professionalism remain. Toyota of Massapequa is a real keeper!I returned yesterday for my 10,000 mile service The car was finished promptly and the service remains outstanding. Scott, my service coordinator is very efficient and professional.Too good to be true! I returned again to have my tires checked. They fixed the flat and my car is riding beautifully. Scott at the service desk is responsive to my questions and keeps me informed of pick up time, etc. I am a truly saying customers!

Hassan Khan is such an asset to this dealership! We came here with the intention of browsing the vehicles and left with a brand new AMAZING Rav 4 Prime. His help and assistance contributed to our confidence and desire to move forward with the purchase. Also he went above and beyond in every way possible. Lastly, he even took time to sit with us to explain the details of the vehicle and help us connect the devices.The dealership is only good when it’s employee do a great job. And this guy deserves all the appreciation. Thank You Hassan, we will be back for more cars!

Toyota of Massapequa is the place to go to service your vehicle!!!I have been to the one in Valley Steam and will never return. I could not believe the difference!!!I called Toyota of Massapequa to make an appointment for a recall. Marcia was very understanding of my availability, explained the process step by step, set expectations. I had other questions. Curtis answered them all. Once I came in for my appointment, there was no push to sell me anything else. My vehicle was ready at the time promised, my day off was not ruined. I felt appreciated and will return as needed

I got my pre owned Dodge Durango from them yesterday and the sales person was Carlos andujar and he was very helpful and friendly and gave all the information I asked for, the car was clean like new car, I asked him to wash and clean 1 more time before I take home, he did that as well . The finance guy Willy was very helpful and clear . I had best experience getting car from them.

The staff are Courteous, friendly and explained clearly the task to be done for vehicle. The time took for servicing is exactly to the expected time.Waiting lounge is well maintained.Prefer to come back for service to this location.

Wonderful service ! The staff is very courteous and knowledgeable! My husband and I had both of our Toyota highlanders serviced today! We will continue to visit this service dealership for all of our Toyota products and service!!

I called about a car i saw online and arranged an appointment. I clarified the stock number and price. When i showed up (mind you, i travelled 30min to get there) I was told not only did the price not include $1995.00 down, but also there was a $650 dealer fee. Oh, and if I wanted to pay cash, there was an additional $2500 price adjustment. So, a $22000 list price became $28k.I dont expect these games from a manufacturer dealer nowadays. A used car lot? Sure. I was more than miffed.The sales associate Hassan was very cordial. I blame his dealerships lack of ethics, not him.Know what youre getting into. Caveat emptor.

A very pleasant and seamless experience. Adam was personable, yet professional. He went out of his way to make sure we were comfortable and informed. Juan was equally exceptional. I’ve been a Toyota customer for many years, and this was the best experience I have had to date. Thank you

First time having my car serviced here. I was very impressed. Check in was quick. Service desk was professional, knowledgeable. Waiting area was clean with enough separation to be safe. I certainly recommend.

I had a really pleasant experience at this location. Both Louis and Angel were extremely helpful in a situation that was disregarded at other service centers on multiple occasions. The waiting room has a high top table with a charging station that makes it easy to do work. I appreciate the guys listening to my concerns and addressing them in a timely matter. Would recommend this service center!

They were very accommodating and did an Excellent job servicing my Tacoma!

Great service on short notice always a pleasure to deal with Toyota of Massapequa

BUYER BEWARE. I Regret buying car. The salesman, Ali, Sent me 1 1/2 hrs home with a car that stalls. When I contacted them, I was asked if I was driving the car right, told there was nothing wrong with the car, and advised me to see another dealer. After I inspected the vehicle and paid for it, they continued to show the car, damaged the paint, and tried to cover it up with touch up paint that washed off in the rain overnight. Corporate was no help. I have lost all confidence in this dealer as well as Toyota.

I went there after getting a offer price, so I drove 6 hours to get there. And they changed the price 3,000dollars up. They told me the price I got yesterday is the price after put 3,000 dollars down. It is ridiculous to buy a car overhere. Who offers a car not a full price

Excellent service. Very friendly. No pressure to purchase anything. Waiting area VIP all the way.

The staff was nice but I still don’t know why my battery was dead. It was explained to me by the person at the desk who was not sure what happened either. I am still not certain that the battery will die again.

Awesome sauce! Best Toyota dealer Ive dealt with. This is Toyota #4Great job Toyota of Massapequa

A person go to a dealership to get a car.. not to make the finance manager get commission.. I just went to Toyota massapequa to get car, I find out real price (because it was tricky in online to make everyone go there), I said to them I have to find out my car deal with your bank but, they make me pay $2000 to go the processing then wait 2 hours there the sales person take me to the finance manager room this guy show me three different payment option with different service packages that i don’t need any of them. But, he said that I have to commit one off them otherwise ways no deal.. I understand that, they are dealer if they don’t want to make deal it’s totally fine.. but how this finance manager get the job 🤷 because he don’t even have basic knowledge that, a customer come to a place where, what they like to get it. Not commit something that finance manager make money for the boss or his commission.. they take my money from my bank in a single minute.. but, when they void it they need five weekdays time to get my money back isn’t that ridiculous? ☹️ Funny thing I’m still waiting to get my money back.. guys please think before sign something in front of these people . I would say if you want better deal look for some different Dealler not this ..

I called the say of to get an appointment and was given one. When I arrived I was told it might take an hour and a half for my service to be completed. However, I only waited for less than 40 minutes. Great service!