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Sound Auto Care
18451 Des Moines Memorial Dr, SeaTac, WA 98148, United States
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Sound Auto Care
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Sa
Review №1

My check engine light came on and my car started shaking. Something didn’t seem right. I called Sound Auto Care and they were able to get me an appointment in 5 days! I got my car towed home and waited for my appointment to come around. I came in, Penny at the front desk was amazing, and was able to let me know that they would do an inspection of the whole car, work on the immediate issues to get done with my approval, have a list of items that I may need to keep an eye on in the future, and things that were doing just fine. One of my spark plugs was damaged and they suggested I also get all of the spark plug wires replaced. They checked my whole car from head to toe! Whatever program they are using to keep customers updated about their vehicles, is awesome! I got texts sent to my phone with updates and a link to take a look at the entire inspection along with photos of my car for proof of what they looked at. I’m severely impressed! I even showed my partner and she was impressed as well! There was a small mistake made when it came to payment, but Penny made everything right once she caught the mistake! I will be bringing every car I own to Sound Auto Care.

Bi
Review №2

We use Sound Auto for all our car services, and will never go elsewhere! The owners and staff are more knowledgeable than any others we’ve used in the past. They explain in detail what needs to be done, are honest and affordable, and just all-around great people. We’re so grateful we found them!

Br
Review №3

Sound Auto Care is awesome... extremely knowledgeable & professional in dealing with my BMW X5M! Penny kept me updated all along the way, and they were always good at providing detailed explanations (including photos!) of what they found along with options to address issues. I really appreciated the work done.. especially the diligence with programming BMWs footwell module (FRM). I plan to use them again!

R
Review №4

I took my car here to get a catalytic converter installed. Went smoothly but I felt like I was getting swindled when they made a list of other recommended work to be done on the car; the thing that bothered me was they recommended a new serpentine belt when the truth is I had one installed by the dealership earlier in the year and serpentine belts will last 60-100k miles. I have mixed feelings about this place and advise anyone to be cautious about what they recommend be done on your vehicle.

Ra
Review №5

Very Profesional service i recomend others to sound automotive for quality experience and professionalism with photo updates as work progresses very thoroughly executed

Ha
Review №6

Amazingly thorough review on my car during my oil change. Will use again!

Ni
Review №7

I love this place. They are super friendly and don’t make me feel stupid when I ask stupid questions. They communicate really well and let me know what is most important to get done soon and what can wait.

Ke
Review №8

Great shop, good work at a very fair price. Will be using them again and again. Went for major A/C repairs and wow it blows icy cold. Icy!

Pa
Review №9

Ive been going to Sound Auto Care for years now, and they always provide top notch service. They are timely with their work and communicate with you every step of the way.

An
Review №10

Pleasant and informative, gave me suggestions for other shops that perform services that, while they can do them, are not their area of specialty and would save me money. Would recommend.

Sh
Review №11

Always professional! This was my 2nd time using Sound Auto Care. Very efficient and excellent at explaining work being done to your vehicle. Glad I found them.Sherry E.

Jo
Review №12

These guys are great. Communication is awesome. The details they provide before they perform the work is awesome. If you need any repairs call them. Penny is a great communicater.

Mi
Review №13

They did a great job on a hopeless vehicle.

Do
Review №14

SAC provided thorough inspection and diagnosis from headlamps to taillights, and video to prove it 😎

Tr
Review №15

I have been bringing by vehicles to this shop since they opened due to the close proximity to my officeToday I had an oil change scheduled and they tested the battery while hereThey offered to change the battery for me at the total cost of slightly under $600, including the oil change... After electing to hold off I was just charged $204 - Pretty darn expensive oil change...Find a shop you can trust, and that puts value on repetitive business / word of mouth

Ro
Review №16

I took my 2004 Dodge Dakota pickup in because it was making quite a noise coming from the drivers side front. They told me it was a wheel bearing making the noise. Also the front could use brakes. They did a complete inspection of my truck with photos to document. I chose to do the brakes and wheel bearing. I will have more work done at a later date. I had my truck back the next day as promised. Robert Marsh

K
Review №17

Sound Auto Care does great work and doesnt try to upsell unnecessary services. I have lived all across the country and I have never been able to say that before. I even bring the car I keep in California back here so they can service it.

Jo
Review №18

Nice work at a much better price than the dealership. The work report and invoice is very nicely detailed. Good communications, serious COVID protocol. My new base for Sprinter service.

Re
Review №19

Sound Auto Care really blew my socks off.Lindsay was an absolute pleasure to work with; she was kind, communicative and sounded very knowledgeable. Shout out to Lindsay.Ive always wanted a vehicle mechanic shop to communicate with me during the process. Sound Auto Care does more than communicate. The inspection, with photos and videos, was extremely helpful. The messages (both email & text) and process details were things I only dreamed were possible with this industry. Low and behold, it is and Sound Auto Care does it!Im thankful for the speed of service. I anticipated the work on my vehicle to take most of the week. It took less than two days.As an added plus, they are currently doing contact-less service with the state of the world. I appreciate their desire to keep their customers and employees safe.I will be highly recommending this shop to others and will be continuing my vehicle services here.Thank you, truly.

Da
Review №20

They are honest, very thouraugh, very good pricing and fast. They also go the extra mile to be things very clean and reduce contact so all is safe. There comprehensive report was very detail, and when they said some thing was broken, they had a little video to show it. I will definitely go back when needed.

Ca
Review №21

After having a horrible experience with a car dealership I found Sound Auto. From the moment I called I knew I found the right place! Lindsey is so wonderful! Everyone there is. She kept in touch with me each day on the progress of my repairs. Im a customer for life! They made a stressful time bearable. I will take my vehicles to them for all mechanical needs. They really are that wonderful

B
Review №22

I have a 2005 Sprinter RV. I have been shopping for a new service & repair location. Great first time experience, communication and documentation. My inspections found that the work had been done as ordered and had a quality appearance. The shop is over an hour from home but looks like it will be worth the drive in the future.

Da
Review №23

We got a check engine light on our 2014 Mercedes Sprinter 3500 van, indicating an issue with the emissions system. I took it to our local Mercedes dealer and they said that the entire emissions system needed to be replaced for $7100! After doing some research into the problem on line, I learned that it was very unlikely that all of the components needed to be replaced. The dealer was just looking for the most expediant and profitable solution to the problem. I took it to Sound Auto Care for a more thorough diagnosis. Their testing pinpointed the problem, they replaced the parts and saved me over $3600! While the repair was still expensive, Sound Autos diagnostic capabilities and their documentation of the problem and the solution gave me a great amount of confidence that I have found a trusted partner to work with when I have problems with the Sprinter. it runs great now and I could not be happier. I strongly recommend Sound Auto Care for your MB Sprinter care.

An
Review №24

I brought my 2018 Toyota Camry Hybrid SE in for a repair and after servicing my vehicle I am highly satisfied with their work. Lindsey does a great job communicating with you about everything that is going on with your service. Highly recommend anyone who needs a repair done on their vehicle. They are the true definition of quality over speed.

Sh
Review №25

They were great. They kept me informed of what we work we were looking at.

Sc
Review №26

Lindsay and the team did an awesome job, great communication, on time, and a fair price. So happy to find a shop that are experts in Sprinter repairs and maintenance! Thanks:)

Je
Review №27

This place is awesome! I can’t say enough good things about Sound Auto. They’re very thorough and friendly. They are completely wonderful to work with.

Ju
Review №28

These people are so genuine and knowledgeable. I had my car diagnosis here and I was so happy with the service they provided. They keep you updated by sending you pictures and detail of your entire vehicle. I will definitely continue to be a customer and highly reccomend them.

Se
Review №29

Excelent service 100%recomended

Al
Review №30

Luis is very professional. They make you feel very comfortable. Explain procedures they will be doing and reasons why. As a woman, it is great to have a trustworthy mechanic!Sound Auto Care is my go to mechanic! I recommend them to everyone I know with auto issues.

Li
Review №31

Excellent shop! Transparency and communication is top notch, and so is everything about the repairs they perform. Efficient, courteous, and trustworthy!

El
Review №32

Super satisfied with the work they did in my car and the communication was amazing 👏

No
Review №33

Luis and his team offered incredible service at a fair price. As an added bonus, they diligently document and communicate current and future issues through an online portal. Ive never felt more in the know about my service than I do now.

Da
Review №34

I’m a senior citizen and have to say I’ve searched long and hard for an auto repair shop that I can trust, well I’ve found one in Sound Auto Care. I have two European cars and trust these folks with their care. I’ve never been disappointed. They no what customer service is all about and are exceedingly fair. Very pleased!

Ke
Review №35

Great service place. Owner takes a lot of time to explain whats wrong with your car. They will give you a 10-15 mile ride to where you need to be while your car is being worked on, too!

Gi
Review №36

Sound was a friendly & comortable place to wait while diagnosis being performed. Staff friend and knowledgeable. Ended up just needed a new battery but since we were 100plus miles from home it was comforting to know we could make it home safely.

Da
Review №37

This is the 1st time Ive been to Sound Auto Care. If I werent moving out of the area, this would be my go-to repair shop. For the 1st time in my life, the repair bill was less than the original quote. I couldnt be happier with the communication and the work. Great job!

jo
Review №38

Outstanding service! Reasonable repair costs. Honest and Great communication using videos, photos, and detailed written descriptions accessible by text and email, also clear about pending stages. Luis and his team will have my future business.

Le
Review №39

Honest, prompt, hard working, highly recommend. Repaired my C43 AMG cooling system. Found some other problems while the front of the engine was exposed, shared pics and recommendation to fix now to save labor costs later.

St
Review №40

I’m only giving a 1 star because they eventually fixed the problem on my car.First of all I brought my car in for a diagnoses on what might be wrong with my car even though I suggested first replacing the ECU that I had purchased from Ebay to attempt to fix the problem, I personally don’t have the equipment or Software to program the new ECU to the car. After a month of them diagnosing they had no answer, another month went by and nothing, another month went by and they finally swapped out the ECU and my car was fixed. It only took an atrocious amount of phone calls to keep in contact.I try and call a year later to ask the mechanic that worked on my car a few questions and they gave me reasons why he couldn’t speak with me, even if I came to the location. I was extremely patient with them the first time around and appreciated their work even though it could have been fixed the first month if the ECU was just swapped out.Looking at their reviews it seems as though other had a better experience but I’m sure there will be plenty more that has had an experience like me with them, I would take your business to someone who genuinely cares about your business.Be careful.

Ka
Review №41

My one and only mechanic

Ma
Review №42

Excellent service! Owner is always honest and never does any work without discussing it with is first. We drive an hour just to have our car serviced/repaired. I highly recommend Sound Auto Care.

He
Review №43

Very nice family, very reliable and knowledgeable. Very trustworthy. We have all our cars repaired at this place.

Ri
Review №44

Good Service

Sa
Review №45

Theyre fantastic. Luis always makes sure I understand whats going on with my car, what is important versus what can wait, and is always honest with his opinions. They give honest quotes, and their recommendations are sound (hah!). Im so glad a friend of mine recommended Sound Auto Care to me.

Ja
Review №46

Great service. Very friendly and helpful. Didnt feel like I was being asked to pay for anything excess or not related. Only reason I didnt give 5 stars is because his prices are a bit high but quality makes it worth it.

Ri
Review №47

I was pleased with the courtesy and professionalism that I received at Sound Auto Care. Everything was explained to me and there were no surprises when it came to the work being done. I will certainly use this shop again and will recommend it to others.

Ja
Review №48

I don’t know much about cars so when I get my car diagnosed, I usually take it to three different shops so that I can compare and make sure that i’m not being cheated into making an unnecessary repair just for a sale. In the end, I always take it into Luis’ shop because I think he is a very honest person and unlike other shop owners, he THOROUGHLY explains every component to me so I know what’s wrong or how it’s affecting my car. His team does their work diligently and extremely quickly. I took my car to a different shop previously and it took them ALL day to do an oil change and multi point inspection and told me that I would need to leave it for another whole day just to do the recommended repairs. I changed my mind about having them repair it and took it to Luis and he was able to diagnose other things and do all of it and have my car ready by the end of their business day which I greatly appreciated. I don’t write many reviews but I had to for Luis because I believe we need more shop owners like him who know what they are doing and I can honestly say care about the quality of their work and not just their personal profits. I’d highly recommend coming to him if you need a repair whether it be big or small!

La
Review №49

Its rare anymore today to find the balancing act of professional knowledge, customer courtesy and reasonable prices ALL-IN-ONE place......but that is what I found in my experience at Sound Auto Care.Im 60 years old now and had my share of repairs of vehicles. Its hard to trust mechanics when most want to lie about what you REALLY need repaired and what you dont.They inspected all my vehicle fliuds...took pictures of the samples and showed me the charts of what color each fluid should be.Im glad my daughter recommended them because I feel comfortable with them working on my vehicles. I cant say the same for other bigger named mechanical shops Ive had experience with.L.Y. Tukwila

tt
Review №50

Love these guys. Very knowledgeable and friendly! Highly recommended.

Ve
Review №51

Today i met the Fantastic and professional team of Sound Auto Care! They met all of my expectations and went above and beyond! Luis spend time to explain all of the details what is the problem and how can be repairedThank You Guys

sl
Review №52

Exceeds every expectation of a mechanic. Quick, professional, and so thorough! Defiantly recommend!

Jo
Review №53

All around great experience. Employees there have great personalities and worked with me from beginning to end.

An
Review №54

Hands Down a Trusted Repair Shop! My wife and I highly recommend!

Ra
Review №55

A very very well run pro shop. Good people

Ko
Review №56

Great service here!🙏

Ke
Review №57

Luis and Penny provided exceptional customer service and were able to effectively troubleshoot the issue I was having with my BMW. I have already recommended several co-workers to Sound Auto Care and will continue taking my care there. Thanks Luis!

BA
Review №58

Not good you never can talk with the owner

Ma
Review №59

Great place they have great knowledge and great service

Vi
Review №60

Exactly what you are looking for at an auto repair shop, to know what theyre doing and to be honest when they charge you. Luis find the problem in my car, fix it in a timely manner and charge me an amount that by past experiences will be way more in other auto shops.

Gr
Review №61

Couldn’t ask for better service. Highly recommend.

Je
Review №62

Unpredictable business hours are very inconvenient. I stopped by 3 times in the morning and afternoon during posted hours, and no one was there. Plus they ordered the wrong part and the car spent extra days in the shop.

ch
Review №63

I have had my 2006 Ford in there several times. They are fast, honest, friendly and knowledgeable.

Ke
Review №64

Great service and friendly staff!

P
Review №65

Close and honest

Fr
Review №66

Nice people

Se
Review №67

👍👍👍

Information
66 Photos
67 Comments
4.7 Rating
  • Address:18451 Des Moines Memorial Dr, SeaTac, WA 98148, United States
  • Site:https://soundautocare.com/
  • Phone:+1 206-246-3888
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Chevrolet dealer
  • Ford dealer
  • Honda dealer
  • Mechanic
  • Mercedes-Benz dealer
  • Repair service
  • Toyota dealer
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Highlights
  • Women-Led:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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