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Novus Glass
12813 Aurora Ave N, Seattle, WA 98133, United States
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Novus Glass
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Vi
Review №1

Got my Subaru windshield replaced with Eyesight alignment. Professional and knowledgeable - was very easy to setup appointment and figure out insurance details. The free wi-fi let me work while I waited for the job to get done. Looked as good as new after, and havent faced any problems so far.

Sc
Review №2

Sharing a good experience having a windshield replaced with Novus Glass. Sophia and the front office staff were cordial and professional. Windshield replacement is everything Id expect, they even moved my oil change sticker from the old windshield to the new, nice touch :-)

P
Review №3

Sophia is the real MVP! She was able to obtain a really hard to find piece of back glass for my beloved old Lexus. I talked to a lot of people about this repair and Novus and Sophia were the only people that stepped up and gave me a real quote and real service.More than a few vendors gave me a quote only to call back an hour later to double that after they did their research. Sophia and Novus got it right the first time with no guesswork or smoke and mirrors nonsense.Great communication and I felt like they took the best care of my ride. The install went great and the new glass looks fantastic.The price was good; I felt like we paid a reasonable amount all around for the glass and the expert level service / install.Dont hesitate to check these guys out if you need some glass for your vehicle they will take great care of you.

St
Review №4

I had a cracked windshield and decided to check these guys out after calling around a few places. If I could give them 10 Stars I would. The price was insanely cheap, quality work, and the girl at the front counter was beyond helpful and extremely nice. I would absolutely recommend to check these guys out for any of your glass needs.

ho
Review №5

I waited 2 weeks for my windshield AND called to varify they had recieved it. I arrived at my appointment time and STAFF ON SITE HAVE NO IDEA what happened to my windshield or where it went!!

Sh
Review №6

Fast and easy. I hope I dont need them, but Id definitely go back.

Review №7

The staff is friendly and cares about your car. They were responsive, communicative, and great!

Am
Review №8

It’s not often that I get to experience a company who actually cares and treats me like family. This was it. They installed a window in our daughter’s car while she was at college and fit her in last minute since she was panicked about it sitting open. Can’t recommend them more!

Li
Review №9

Made an appointment 1 month in advance for someone to come out to take measurements for my shower door. NO ONE showed up. No phone call or email from them. I even emailed them the day before to confirm my appointment. It was super frustrating because I took time off from work to be at home for the appointment. DONT use this company, super unprofessional!

Br
Review №10

Theses people are hard workers and honest. They did not push me into their services and recommended to hold off because the chips in my glass were previously repaired and would have been risky. I am definitely returning to them in the future.As a side note one of them did seem a little over-worked due to scheduling. Hopefully they can figure that out to keep their hard working employees happy.

Cl
Review №11

Excellent job replacing my window shield, however the communication from the repair person could’ve been a little better. He let me know when he was coming but couldn’t provide an estimate of when he’d arrive or how long the job would take. The repair was completed on site, which was helpful.

Me
Review №12

They made a same day appointment to repair some rock chips in my windshield and had very reasonable rates. This is my second encounter with this business and would definitely use again.

An
Review №13

These glass professionals will always have a special place in my memory bank. I woke up to find my driver and passenger windows busted in and glass everywhere. I felt all kinds of emotions, none of them good. Out of everyone (police, insurance, other glass shops) I talked to, Speedy Glass was the most helpful, reassuring, encouraging, patient and most of all kind people I talked to.It’s crazy but because of the customer service I received specifically, Kim, my frown was literally turned upside down. My windows were replaced on the same day and the cost was below my deductible.

Ma
Review №14

We had to have the cowl replaced on our Toyota Camry. The dealership would charge us to put it in. Speedy did it for free and did a great job. Theresa was extremely helpful plus, when we called, we actually got to talk to a human as opposed to the first auto glass chain we called. Theresa, the manager, gave us all the information about calling the dealership, picking it up, getting it to them and they put it on. Highly recommended. Recently we had a rock-chip repair, they could see us same day. Theresa worked out the insurance claim while it was being repaired and I was in and out in a jiffy.

Ch
Review №15

Great experience. Best quote by over 25% with no surprise additions. Got a rear driver side door window replaced after my 2006 Jeep Commander had been broken into. Took less than an hour for everything. Will definitely come back for any future needs. 👍🏻

Da
Review №16

They have nice staffs caring about customers! I dropped my car at store but later became aware that the broken windshield must be replaced in a dealership with OEM. They didnt charge me extra for any service they had already done and even placed a temporary wind-blocker on my broken window. Worth 5-star.

Je
Review №17

They did an AMAZING job on our windshield. Brought in two small dings, now I can hardly tell they were there. Highly recommend.

Ry
Review №18

Speedy Auto Glass was very professional today. We had our windshield cracked yesterday by a rock on I-5. We called this morning and they had an opening at 2 pm. They got us in with no problems. They kept the vehicle a bit longer after the repairs while we finished up a few errands and honored the quote the gave us over the phone. I would highly recommend them to anyone.

Ch
Review №19

Great service and integrity. I took a recently purchased used car in because I had a small chip in the windshield.They let me know that it had already been filled, didnt charge me anything, and sent me on my way.It would have been very easy for them to take advantage of my lack of knowledge. They won my business if anything ever does happen.

Tr
Review №20

Theresa took over my insurance claim which had been delayed weeks at another glass location. Her and the team ordered exact matching OEM glass and repaired the window within 24 hours! Well done!

Re
Review №21

Was on time and did a great job fast less than an hour and done.

Ch
Review №22

My car has a nasty habit of getting broken into, but Speedy Glass has always been awesome to me. Today, after my third smash and grab in the last two years happened last night, they were able to get me in and out same day. And they even stayed open an extra 15 minutes to wait for me when my bus got delayed for a medical emergency. Great people, and great service.

Gr
Review №23

Easy to make an appointment and it took about an hour and half to get our windshield replaced. Staff was very courteous. Would recommend.

Gr
Review №24

Upon arrival at 89th & Aurora there was no record of my appointment after a lengthy search. I gave them the claim number and after a phone call I was approved. The tech was rough around the edges. Maybe just a bad day as he had to check me in as the receptionist was not in at the time. A customer who came in after me got their car done before me. There was no apology for the delay and not having any info for the appointment that was lost. However the windshield chip repair was done well.

Ka
Review №25

I dropped my car off on Thursday for a window repair. When I went to pick up my car on Friday I noticed that they have scratched the back of my car. The manager was very nice and admitted the incident at first. She tried to trick me to take the car out by telling me go to a repair shop for estimate, and said that speedy glass will pay the repair shop or send me a check. I insisted on having a written and signed document or wait for police before leaving. And they immediately changed their attitude and denied everything. They even lied to the police and told them that I scratched my car. I have deep doubts on this businesss integrity. And I will not recommend this place to anybody.

So
Review №26

Great service and fast

Fe
Review №27

The were very helpful over the phone, quickly repaired my window in less than an hour, very affordable and friendly. Would highly recommend over any other glass shop in greater Seattle area.

Sa
Review №28

Called about advertised same day glass and they cant get to me for 7 days..............

Ma
Review №29

Friendly, knowledgeable, timely and met all my expectations on workmanship. A very nice experience.

Ed
Review №30

Good price with fast service, got my car back in 1.5 hr as promised

Ka
Review №31

They didnt answer the phone any of the 12 times I called and so I had to make an extra trip there just to tell them what kind of car I have so they could order the glass. Werent very professional in person.

He
Review №32

Quick and got what I needed to be done at a low price.

Ch
Review №33

Great, fast service!! Super happy I ended up here!

Bi
Review №34

The store manager and technician were timely and did a great job 😀

Pe
Review №35

Helpful staff, and a very quick, reasonably priced rock chip repair

Ri
Review №36

Special-case shattered vent window but installer did quick research to solve the problem quickly and effectively in less than an hour. I was surprised he was done already.

Vi
Review №37

They do good work.

Ke
Review №38

Great service, friendly employees, totally fast and fairly priced!

La
Review №39

I went and had my windshield replaced.... its been almost 3 months and the problem they cause is not fixed. I had a tech try to use spray paint to repair one of his mistakes that has required my car to need to be painted..... BEWARE

Mi
Review №40

Very friendly and helpful.

Ri
Review №41

Good job. Thanks a lot.

he
Review №42

Come right to your door! Done in 1 hour, and friendly technician.

Da
Review №43

Great deal on chip repair

Be
Review №44

They are super nice!!

Pa
Review №45

Awesome customer service

Information
11 Photos
45 Comments
4.4 Rating
  • Address:12813 Aurora Ave N, Seattle, WA 98133, United States
  • Site:https://novusglass.com/locations/seattle2/en/
  • Phone:+1 206-522-1707
Categories
  • Auto glass shop
  • Glass repair service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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