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AutoZone Auto Parts
10002 16th Ave SW, Seattle, WA 98146, United States
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AutoZone Auto Parts
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Ch
Review №1

National chain store so the offerings are pretty much the same. Great selection and order online pick up in store. Good separation of customers. Got my part in about six hours- same day. The big difference in any chain are the employees. The young man that answered a question while helping another customer with a bolt meter in the parking lot answered readily about delivery times and their ordering system. When I came back in the afternoon the past was waiting. I would feel comfortable sending my sister there.

Sh
Review №2

I did not catch the gentleman’s name who helped me order a part first thing in the morning, Thursday, Sept. 23rd at this location, but he was great! He was direct, fast, and didn’t try to upsell me on anything. He ordered the part for me right away, I was able to pick it up that afternoon on my way home, and was able to get my car running much better right away. This was immensely helpful to me and I am SO grateful, thank you!!!

Sh
Review №3

The customer service reps. Are there to assist you in finding and buying products. For the most part, they do a good job at that. However, do not expect them to know much technical information about your problem unless its a minor repair. And they could improve there phone skills. But over all, they are helpfull.

Kr
Review №4

I am a middle aged woman who knows the basics of vehicle repair and maintenance.The employees at this location are so kind and helpful.Especially the sales associate Aki Kudos to your current crew!

D
Review №5

Overall 10* experience. The 2 guys working this Sunday evening, less than an hour before they closed were super helpful and accommodating. They helped me get back on the road not having to worry anymore about what I thought m might of been a blown gasket. But, it was just out of oil. Lol. Anyways... I will definitely be back and to the other location near me on 108th.Cheers

T
Review №6

Friendly courtesy, all employees try to get youPaid and done with polite manners,

Ri
Review №7

It was alright, helpful staff but some of the shelves were not stocked for the tools I wanted.

Na
Review №8

This location is easy to find, and Mariano was well informed and friendly. She helped me quickly find what I needed and answered questions.

Ni
Review №9

They say they close at 9pm but they seem to make their own rules cause they close before the time it says on the website. And they Hella rude about it cause I told them it wasnt even close to 9 yet and they were making up excuses for them leaving early.

Su
Review №10

Great customer service, she went above& beyond to help me this morning. She made my day alot easier today. Ty auto zone.. great job;) I highly recommend them in white center..

al
Review №11

Dont waste your time trying to call. Theyll hang up emediatley or put you on hold forever. 5 times in one week .SMH.

Ma
Review №12

My husband, Russell, was assisted by Louis C, on 03-01-21. Louis C exemplified excellent customer service, by providing extremely personalized help. He went out of his way, by researching, asking important questions for exact details, offering a printout, going to the products & choosing the correct ones to complete all aspects of the task at hand, suggesting applicable sale items, & providing proficient expertise.

Mi
Review №13

Didnt have what I needed but friendly staff and knowledgeable 😁

Ty
Review №14

Mariana. M helped me quick and her recommendations were very helpful. Seemed very knowledgeable on oil filters. Very good experience

Ry
Review №15

Went in to get brake pads an rotors an when i got home to install the parts the rotors wouldnt fit an i found out they were the wrong part number. Extremely disappointed

Ro
Review №16

Not rude. Felt like new kid at a public pool. People waiting to see what you got. Made purchase. Happy with service and purchase.

Jo
Review №17

Super helpful staff helped, they told me were to get my battery as they didn’t had it in stock on this particular location, but throroughly tested my previous one

Te
Review №18

I was in and out and wanted one minute flat

da
Review №19

These people really help you out, not like OReilly gave multi excuses for not helping you.

Mi
Review №20

Had an excellent helpful conversation pertaining to my car and parts purchase.The sales clerk (Auto Tech) name is Lewis.He was extremely knowledgeable and helpful.I myself have seven ASE certifications (past) and Lewis had incredible in depth knowledge and foresight especially without seeing the part and speaking about it through the our phone conversation.Thank you.

In
Review №21

The associate is helpful

Co
Review №22

Very bad service. Better goto other store

St
Review №23

Found everything I needed. Friendly service

Br
Review №24

Always great customer service always helpful 10+

Ka
Review №25

Has most of what you need for your ride.

Pa
Review №26

Just an AutoZone.I later noticed that my local True Value had all the things I bought at AutoZone for a fraction of the price.

St
Review №27

Staff are very helpful anytime and all the time

Ke
Review №28

Apparently, this place can install car battery for free but they wouldnt install for my car. Go figure...😖😠

er
Review №29

Most enjoyable time a patriot that stands for his country.

Ty
Review №30

The place was busy but I was still treated like the only customer in the store. The sales associate looked in three different places for a part he thought they had... they didn’t have it, but I appreciate the effort and he ordered me one for next day pickup.

Fr
Review №31

Always find what I need and if they dont have it. Theyll find it at another location

Za
Review №32

The clerk helped me figure out which headlamps I needed for my moms car, which required a trip to the parking lot. He didnt know offhand how they were replaced but they were too busy for me to want him to spend that time on me. A quick Google search and 10 minutes later and I was done.

Er
Review №33

So good service!!

Je
Review №34

Always have even the hardest to find RV Engine AND car parts!Friendly people who will help solve a difficult problem.

Ma
Review №35

AWFUL CUSTOMER SERVICE ..Since your suppose to go to Auto zone for help..you feel bad for asking and frustrated the workers dont seem to care for your customer needs.

Al
Review №36

The representative that assisted me was EXTREMELY knowledgeable, very helpful, went way above and beyond helping me figure out the proper engine oil for a car that I didnt know anything about because it wasnt my car. I was assisting my neighbor (car owner).

Sh
Review №37

Very nice at the one in Ballard. I needed my battery charged and they were very helpful and explained everything to me. Battery testing and a full charge is free.

Je
Review №38

Excellent service and very helpful, knowledgeable and personable staff. Ive returned several times for various reasons and I always leave impressed with the quality of service. This store is now my go to.

M
Review №39

Watch out for Tyler! There is an employee at this location named Tyler who tried to haggle with me and change the prices of parts on the fly. Then he was taking change and money out of his pockets and not the register. Very shady business. I would not go here. My wife said she went back and he is still doing it.

Tr
Review №40

Good service I had gotten extra parts for my brakes and when i went to return them got a refund, with no problems.

Sc
Review №41

Bought wiper blades last night and didnt take my receipt because basic wiper blades should fit almost every car. Well... the wiper blades didnt fit and didnt come with any adaptors for top lock arms. Went back today to exchange them for the right ones and they apparently cant do a transaction lookup without a receipt. There went $60 directly into the garbage because I lost my receipt. Ill be going to a more modern business next time that either can lookup transactions or can do store credit exchanges for cases like this like literally every other store. Clean store, well stocked, nice and friendly employees, but hindered by an antiquated software system that cant perform basic tasks.

Sw
Review №42

Great customer service with a personal touch. They will diagnose your vehicle with their machine for free if you have a check engine light on by reading the codes and giving you a printout. They will also install newly purchased windshield wipers for free! They stock most parts, have a specialty tool loan program and same or next day delivery on parts ordered.

Le
Review №43

Very friendly and knowledgeable. Ive learned a lot from working on my own car, which also means Ive been coming in at least once every 2 weeks. And the knowledge just keeps comin! Thanks guys (and gals) !!

Be
Review №44

They were great and even installed our part.

Ad
Review №45

It was very chill and the staff helpful

mi
Review №46

Very helpful and knowledgeable staff

Ju
Review №47

Had an issue with a part and the manager at the White center AutoZone was helpful and very courteous. I had the best experience! Compared to the usual runaround when Youre trying to take a part backThank you again AutoZone

Ga
Review №48

Good Staff and great selection!

Ja
Review №49

Technicians were helpful .

Ig
Review №50

I found what I was looking for. Not a large variety, but it was appropriate. Nice attention.

Ki
Review №51

Helpful, friendly people working there who will help you put your new windshield wipers on for you, and a lot more! Went there for a battery, the man put it in for me, which was a nice touch. Its right in the Safeway parking lot next to Starbucks so you can get revved up while your car does! ☕(*Clarification: not a body or auto repair shop but I liked how that fit!)**Awesome fact:They employ women! 👩🏼‍🔧👩🏼‍🏭

Jo
Review №52

Self service and free tool rental amazing employees

Ni
Review №53

I bought a defective radiator and had to by a second one to get a refund on the first one. It turned out to be defective as well, so I went somewhe else to get a third one. They wouldnt give me a refund on the second one because of their mistake in my records. Ill never get parts there again. Also going to file a claim or lawsuit. Worst rude service as well. The manager also gave me a phony number for corporate offices. But I looked them up online.

Be
Review №54

AutoZone Auto Parts in White Center is awesome, this store has lots of different things all person might need to fix there cars if they dont have it Im shure they can order it for you . This place is very easy to find and theres plenty of parking places to park your car at .its a sweet place to visit with your family and friends #love

Ti
Review №55

The service was informative and relevant.

Jo
Review №56

The guys were great! But the special order I was picking up was short one part. They had to reorder it with more wait time, bummer.

D
Review №57

Tool loan program is incredible. Loaned out over $200 worth of tools (some brand new) to replace a ball joint. Ball joints replaced, tools returned and $ refunded. If the tool breaks its on them, no charge. Love it!

Mi
Review №58

Probably the best customer service Ive received from an Autozone. I came in for a replacement light bulb and Darren Atwood actually gave me different options and explained the differences (I never even knew theres that there are different features for better visibility) . Okay yeah its not rocket science, regardless he took the time and showed good customer service, and for that I appreciate it.

To
Review №59

Very helpful

Br
Review №60

Pretty high for some parts but its okay I like this place

Ab
Review №61

Accused of shoplifting.. asked him why are you racially profiling me as I emptied out my pockets. Couldn’t say nothing when he found nothing. He then turned red and didn’t even apologize. Shaking my head auto zone. Always shopped with you guys but today is where we part ways.

Ra
Review №62

It’s Autozone. They have the things you need to fix and fill up your car. They also have rent a tool program which is great because car tools can be expensive and you don’t usually use it all the time. The staff is knowledgeable and friendly as well.

Ri
Review №63

Service and staff is on point every time. Simply a good experience. ✌

je
Review №64

Oil recycle is so cool.always helpful and not too busy

Re
Review №65

Great auto zone. Staff is super helpful, this is the only auto zone i will go to in the area. Thanks for helping me guys!

Li
Review №66

Huge selection, easy to find and absolutely awesome staff. I needed help with the check engine light and its was so simple because the staff made it easy.

cu
Review №67

This does not have every thing that you need

**
Review №68

Good staff. Good service. Very busy. Less staff, Land line Telephone keeps ringing non stop. Too many customers. Small store.

Tr
Review №69

Great customer service and very willing to help out with last minute needs. Walked in five minutes to closing and the staff was patient and ready to help.

Da
Review №70

Says open at 7:30 been parked here since 7:20 to fix a brake light...its 7:45 still. Not open. Hours listed on good are whats on the door. Now Im really late for work 👍

co
Review №71

Sales associate wasnt helpful at all. Luckily there was someone there that knew that they were talking about. That being said the store itself has pretty much everything you need.

Ri
Review №72

Not very good service waited 10 to 15 min. In line and i was the only one there. Only good thing is they had my part.

Le
Review №73

Quit in and out!

Ra
Review №74

Friendly, knowledgeable staff. My favorite Auto Zone among all their stores here and in my home state AZ that I have been to.

DV
Review №75

The only complain is. 4 guys working. 3 or 4 customers in store waiting to be help. Only 1 guy helps the other 3 were standing there looking smart.. smh

Sh
Review №76

My car overheated while in Redmond, i live in Seattle. Ordered thermostat hoes from white center auto zone. Next day shipment. When i got the parts next day, drove all the way to redmond, to find out they gave us the wrong parts!!!!!! And what was the worst, we explained that we wanted to be sure we had right part, before we drove back to fix car. When we got back to the car, thermostat was wrong part. So now i will no longer give auto zone my business!!!! They have no customer service, and at the very least, i should have been told they we sorry for mistake. But that didnt happen. So friends watch were you go. The time it took me because of the mistake, was all day!!!!

Sa
Review №77

They are willing to help u with even locating the problem on your vehicle! I love these guys. Great customer service.

To
Review №78

Very knowledgeable employees and helpful on problem solving a citation with your car if you explain whats going on.

Jo
Review №79

Did not have what I neededClose to 120 bus.

Ca
Review №80

I always get good service when I shop there

Ig
Review №81

Great place with nice employees i will recommend to my friends

Ch
Review №82

Its a neighborhood auto parts store usually well stocked and geared for you generally DIY auto maintenance.

Pe
Review №83

Great parts available however late night staffing has always been AutoZones downside

Jo
Review №84

Decent store, kind of an awkward intersection-y location. More like 3.5 stars but giving this place the benefit of the doubt due to polite, reasonably thorough customer service.

Ed
Review №85

Awesome place to get all your vehicle supplies.

jo
Review №86

Good service, just about everything you need from an Auto parts store.

Ma
Review №87

Very helpful staff and a full line of auto parts and accessories.

Mi
Review №88

Check Engine light came on very helpful

Gr
Review №89

Knowledgeable staff, helpful to people who dont know what theyre doing when it comes to automobiles and maintaining them, particularly when you compare it to their competitor around the corner.

Al
Review №90

Drive all the way here to get a free battery test, and potentially buy a new battery. Guy wouldnt do it, saying hes the only one in the store.

Th
Review №91

Very helpful very friendly had what I needed

Mi
Review №92

Courteous, friendly staff, unfortunately the kid behind the counter didnt know enough and couldnt help in finding a hazard light relay switch. Found in 30 seconds at Competitors 1/2 mile away.

Du
Review №93

Want to thank Ulisis Ramierez for his excellent help and service thanks appreciate your help

Hi
Review №94

Friendly staff. They most likely will have what you are looking for. If not they direct you where to go.

st
Review №95

Dave was amazing

Sa
Review №96

It was okay, I feel the prices are going higher and higher.

ji
Review №97

Fast checkout. Freindly staffs.

Mo
Review №98

Good

Ju
Review №99

Great prices and friendly staff!

Ta
Review №100

Worst customer service

Information
31 Photos
100 Comments
4 Rating
  • Address:10002 16th Ave SW, Seattle, WA 98146, United States
  • Site:https://autozone.com/locations/wa/seattle/10002-16th-ave-sw.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A1690&y_source=1_MjQ3MTUxMC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 206-763-4229
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–9PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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