I had such a great experience at Firestone this morning. These guys are professional, polite, and honest. It was a great crew there today; I highly recommend going here first.Thank you so much!

Weve been customers for a couple of years, just having them change engine oil. Recently my wife brought one of our vehicles there, with a tire that had a slow leak. They quoted over $800 to REPLACE 2 tires, plus their usual spiel - engine and cabin air filters, and an alignment for another $150. Obviously they wanted to take advantage of a person who has only cursory automotive knowledge. Subsequently I took the car to a small tire store, where they patched one tire for $15, and the other tire didnt need a repair. It took all of 10 minutes.Also, just noticed that their technician, after changing oil, did not put the access cover back on the underside of the engine bay. Now I have to buy a new cover. We will not be returning to that facility.

Firestone does excellent work and I was very pleased with the the work they did fixing my tire.I would be more than happy to come back for other work.Thank you Firestone!!!

Nick is amazing and honest …what a great experience I had today ….he took his time and explained everything my car needed and I will always have work done with nick great guy love Firestone and even the girl working the front very pleasant and great appreciate all your hard work tku

We were very satisfied with their service and very pleased by the job they did.Thanks very much.

Had a good experience making the appointment and dropping off my car. My issue comes with picking up my car. When I walked in, nobody was at the counter. You could see them all in the actual garage part standing around talking, laughing, having a great time. It took them about 15 minutes to come out even though they seen me. The service I had them do was switch over my summer tires to my snow tires. When I got in the car and started to drive away, the TPMS light came on saying my tire pressure was low in one tire. I stopped at a gas station and my tire was at 22 psi instead of 40 which is what my car states on my driver door. I also noticed there was no valve stem cap on this tire and only this tire which I thought was weird that this was the only tire low in pressure and it was missing the valve stem. I called the next day and they said it was because the tires were filled in their warm shop and then sat outside for a few hours. I could believe they could go down a little in that time period but I would also think they all would have went down. All the other tires were close to the correct pressure.I understand mistakes happen but its take ownership of the mistake. I wasnt looking for my money back or a discount or anything like that. I just wanted to let them know of the issue. Im assuming by the way they responded that they get a lot of unhappy customers and they are already on edge when they get a phone call telling them of an issue.

So I never really care to write reviews but I needed to for this place. I went in to get my winter tires put on which were already on the rims. My appointment was at 3pm and I just got out at 4:30pm. These people are so unprofessional and dont work as a team. The kid that worked on my car kept doing one thing and went to do something else which dragged this process out even longer. The crew in the garage didnt get along and were swearing up a storm and arguing with each other. Maybe when they made this building they shouldnt of made it so you can see whats going on in the garage. I dont recommend this place to anyone and who knows how long it would of taken if I had to get other things done. I got charged for a simple tire swap and it took a hour and a half. Im use to getting this done within a half hour. Save your money and patience and dont go to this dump.

Had tie repaired there. They were friendly fast and good price.

First time back in a while happy to say there’s new management. Give it a try if you have had bad experiences in the past. Tobby seems like a really good guy. Great service

MEANT TO HIT 3 STARS NOT 1. Terrible prioritization skills. Went yesterday to get an alignment, tire rotation, and balance. Told them the key to the tires was in the glove box. We were told it would take 4 hours. Got a call 10 minutes before they closed that the alignment was done, but they couldn’t do the balancing/rotating because they couldn’t find the key. We picked up the truck and opened the glove box and the key was right there. We brought it the following day to have the tires balanced and rotated. We were told it would take an hour. It’s been 3 hours and they still aren’t done. Also forgot to give us back our tire key so now we’ll have to make a 3rd trip back. They did do a good job on the rotation and balance though...which is why I only took off 2 stars.

I had a flat on a van and not sure who everyones was that I spoke with but I remember Toby and Mark .They were both very professional and polite .I had to goback and they took care of my problem .Thank you

Fantastic service and the management is super knowledgeable. Tobby was a huge help I was able to get my car back on the road in no time

I was hesitant to visit due to bad reviews but was desperate and needed a place close by to get my vehicle looked. I’m so glad I did. Apparently the old manager was replaced by a young man who just transferred to this store and he took great care of me. It’s never easy being a woman at a car facility but Tobby made me feel like I was in good hands! I’ll be a forever Firestone Seekonk customer now.

Great deal on tires

People don’t bring your car to this place !My daughter bring a flat tire to get it fix and they want to charge her $ 800 for the tires ! Sad how they sleep at night! Especially warranty on the tires!

I recently purchased four new tires on tire rack and chose Firestone for my install. I also decided to purchase new wipers while on site.When I picked up my car, every tire had a different psi! As well as one a missing cap.Not a huge deal. But about a week later, I lifted my wiper to wipe down my windshield, and the wiper came off in my hand! Neither wiper was fastened correctly and one was broken.This crew couldn’t nail one service. Shocking how much of a clown shown this operation is. Count me out as a firestone customer.

Took my truck to Seekonk Firestone to have the wheels balanced, did absolutely no good. $65 for the standard 4 wheel balance and I found they didnt even remove the old stick-on wheel weights before balancing. And this is a shop that mounts and balances tires for a living?

Great staff and very knowledgeable! They didnt have my tire in stock when I walked in. John ordered it and had it ready for me the next day. Quick service, professional techs, and reasonable pricing!

After calling and making an appointment, we dropped off our truck to have them balance the tires. We were called 20 minutes later and told that they could not take the lug nuts off the truck and could not service the vehicle. When we went to go pick up the truck, the lug nuts were freshly scratched. We took the truck to our regular mechanic and he was able to remove the lug nuts without any issues. This place was a joke. Im only giving it one star because I dont have a choice.

Great service, great people

One of the worst customer experience.please 1Avoid going here if you can..

Total lack of professionalism on the manager and two other employees in the shop. It was obviously an inconvenience with them having to do their job. So much so that the one other customer who was there recommended I go down the street to get my oil change done because they were obviously short handed.

Today I was driving with myself and my daughter when I had a big nail in my tire. The nail came out and air was leaking fast. I went to town fair tire and there were employees outside so I took my baby out put her into her stroller (employees seeing this) walked over and realized they were closed and the employees said “ yea we are closed “( why wouldn’t you say that while I’m unpacking my child )so I explained my situation and he said go to firestone. I’m so glad I did! I explained to the employees what happened and they not only fixed it but didn’t charge me! They went above and beyond what they had to do it was very close to closing and I appreciate it!!!!

Had an oil change done.. You would have thought they would inform me i have a small oil leak at the oil pan.. But nope not till it got worse and i noticed it. Got it fixed at the dealer & all seems well. But fellas you got one job bro. Doit advise a customer of their cars needs. You had it up in the air right in your face. & cant tell the customer they have a soon to be problem.. Yea thats why you guys got 1 🌟 step up your game & do the job you was hired to do & do it well..

Absolute best tire shop! Ive had to visit here twice, once for a nail in my tire, which they without hesitation took in and replaced my tire with less than an hour before closing. Then the second visit was today, when I had a blowout and 2 bent rims. The guys at fire stone, had me out within an hour and a half which included the repair of my two bent rims and the replacement of my one front tire. They are all professional and very nice, they tell you exactly what you are going to be charged for without any gimmicks. I recommend firestone but specifically this location!

Poor customer service, extremely long time to do anything like 2 hours for an oil change. Lack of employees always behind work extremely poor Firestone.

Cheaper Than Dealership But Needs Improvement. I have gone to Firestone for oil changes and alignments in the past. They are usually reasonably priced, and they have generous hours with Saturday and Sunday hours, as well as weekday hours.I was a bit disappointed with my most recent visit however, especially since the car was not ready when promised. I dropped the car at 7:15 to inspect the brakes, which they said needed replacement in the front and rear, and to check a tire which I believed had a slow leak. The car was supposed to be ready by 3:30. Though they replaced the pads and rotors, replaced the brake fluid, and repaired a tire which had several nails for $873 (less money than I would have paid at a Honda dealership), the car was not ready by 3:30 when they said it would be ready. I got a ride to Firestone expecting the car to be ready, and I had to wait almost an hour. This is unacceptable.Part of the delay, is that they apparently did not check the specific tire which I said probably had a slow leak (since I had to keep adding air from time to time.) They initially checked the tire pressure of all the tires and said they were fine, but I specifically told them that one tire to which I kept having to add air. They need to listen to the customer who is bringing in the car! They only discovered the leak and had to patch it after I arrived or right before I arrived which is why I had to wait. This was a disappointment. I also believe that they, like other auto repair shops, try to sell repairs that may not be necessary, like wheel alignment and balancing. They could work on their skills at communicating with the customer. One of the service managers, perhaps his name was John, had poor communication skills. When you keep a customer waiting for an hour, the first thing you do is to apologize. He did not. He just made excuses like, well it was hard to get the parts for your car and one of the parts was frozen, and that could not have been predicted. The other service manager Mike, had better people skills and at least he apologized for the delay (though he also made excuses for why the tire had not been checked for a leak- well when things get busy with 6 cars being repaired at the same time, sometimes...)So, they did get the job done, and I am pleased with the outcome, but the process needs improvement.

You used to be able to get your tires rotated when you get your oil change there. But now they want to charge you $20 to rotate your tires. Im getting to the point where they should rotate your tires for free like they were doing for the last four years that I was going there. Now they want me to pay twenty bucks aint going to happen.

Terrible customer service. The Front desk individual (JOHN) expressed himself unprofessionally and said unnecessary comments to me.... DON’T waste your time here.

I wish I could give these guys zero stars. I had an oil leak at my oil filter (common problem) Because the oil filter was mounted on the top of me engine and the radiator fan was located a bit lower it caused the oil to get blown across my engine and further back. The manager refused to change my oil because he stated there was a different oil leak and stated that I would hold them responsible for the oil leak from my engine if the oil change didnt solve the issue despite my assurance that I wouldnt and that it was absurd. Manager stated I should tow my car to Inskip and wouldnt change my oil even though my cars computer stated the oil level was close to the maximum recommended. The manager spent a good amount of time looking for my dipstick (modern BMWs dont have dipsticks, despite him insisting that it did.) He was simply misinformed and afraid to touch a foreign vehicle that he didnt understand. I spent $55 across the street st Pep Boys on 7 quarts of synthetic and a new filter and completed the job myself quickly, they were prepared to charge me the $127 they quoted me. My car and I are actually happy in hindsight that I didnt let them touch my vehicle. There has been zero oil leakage since changing the filter and gasket, just as I recommend and insisted to the manager. Thanks for absolutely nothing Firestone.

At two separate times I took a vehicle into the Firestone. The first was for an tire rotation . The second was for an alignment for witch I had purchased a lifetime alignment for. Both times I was quoted several repairs that totaled close to $3000. I refused the repairs and took the vehicle to another nearby shop. I did not mention to the other shop about the repairs that “needed” to be done. I requested an front and rear alignment and a brake pad check. The second shop found no extra problems for the vehicle that would justify $3000 in repair.

Dont bother wasting your time at this dump. Spent 5 minutes standing in the lobby while 4 employees stared at me from the service bay. They obviously dont need the business.

Reasonable prices good people. No high pressure sales tactics. They tell you what they suggest and leave it up to you.

The service guy or manager seemed to not want to provide me with service I desired suggesting I go someone else to balance my wheels due to the speed at which the vibration was happening. This was the first sentence he said to me. I was the only customer there so that was weird to me as if he didnt want my business especially since I can see town fair tire from inside their building and drove past pep boys and other repair shops to get there. Then he denied the tech the ability to plug my tire that had a nail in it saying it was too close to the side wall (I disagreed) and I had the tech check with the square they use to measure it and it had room before hitting the sidewall. Just to try and sell me a tire. Luckily I have worked for an automotive retailer for over 10 years and Im very much mechanically inclined as I do all my automotive work on my car (little did he know). I had a full size spare in the trunk which they balanced instead of the tire that had a nail, which I guess I will have to plug myself but would have paid them for. I have a tire plug kit at home which will repair the tire saving myself money and the aggravation of dealing with this guy. He proceeded to suggest I have both control arms done, both shocks done, brakes in the rear and replace the tire with a nail. The quote was for 2400 plus dollars. I went in for an alignment which they wouldnt do for me due to my control arms, (which I did myself and that have less than 50k on them) so they lost money, just to try to to sell me a tire. I would highly recommend staying away from this place if you dont know much about cars as they seem to be the type of place to rip people off and on top of that the service was terrible, unfriendly, unhelpful, and trying up sell me on 2400 worth of parts and labor. Be cautious at this place. Buyer beware. The new service tech however, (he told me he was new) was nice and helpful though but I will not go back to this place for future needs. Dealing with firestone within my company as they use us as an account I expected better.

Heres the thing. For 2 years I havent had any heat. Its been a challenge to get someone to tell me WTF is the problem. I went here 1/26/19. They looked thru it. They diagnosed it. Nothing. So they went thru the hoses. Lord and beyond it was a hose that was clogged. I now have a sizzling HOT CAR. THANK YOU . YOU MIGHT WAIT A LONG TIME. BUT IT WAS WORTH THE WAIT. GOING BACK TO FLUSH OUT ALL OF THE OLD ANTI FREEZE. THANK YOU FOR SERVICE. OUTSTANDING JOB

No games here. Straight forward great service thanks to mike and john!

I brought in a tire to be repaired that had a screw in the tread. Tire was repairable and it was already off the vehicle. Tire was given a plug and then put on the vehicle. Mechanic over tightened the lock lug nut and broke the wheel bolt and locking key. Mechanic brought it to my attention and said sorry, you will be able to drive fine. Mechanic broke the lock lug nut key which unlocks the other 3-tire/wheels, I will need a new locks, new wheel bolt and labor. I was charged for patching my tire and offered a free oil change. Why would I trust bringing my vehicle there again, can not give a reason. A very disappointed customer who had a simple issue and now it will cost me for repairing those damages. Good business model..

Horrible Experience! I took my Subaru Outback to Firestone on Tuesday, April 23, 2019, to have a tire repaired (nail puncture), my tire was repaired but I was told that my brakes were bad, the rear brake pads were down to 2 and the front roter and pads needed to be replaced. I was given an estimate of $600+...I was suspicious and I took my car to the Subaru dealer the same day. Subaru did a four-point inspection and told me that my front brakes and rotors were fine and Firestone out right lied to me! Subaru replaced my back pads. I called the Seekonk Firestone and complained. They tried to say that my front brakes were out of line and thats why the recommended they be replaced which is laughable. The mechanic that told me my front brakes were bad took me under my car and showed me the rotors/brakes...I know nothing about brakes/rotors. The mechanic said that he was a certified Subaru mechanic and worked for Subaru for 7-year. Clearly he was not being truthful. Im really disappointed that Firestone would lie and try to rip off their customers. Now I know why that store only has a rating of 2.5 stars. Shame on you. The Service manager from Subaru was really mad that Firestone had the gall to tell me that perfectly good brakes and rotors.

The worst people work there, try to scheme me to change the shock in my car just because I have 2 kids with me. “I can’t let you go, because it unsafe to drive.” Seriously I just took my car to my dealer for maintaining. All I need from firestone was tire changed.

Good service

This is the second time ive gone to firestone and was told i needed work done that wasnt needed. The first time i was told i needed a belt saying the one in the car was too worn. That belt had just been replaced at the dealership. I had literally driven my car from the dealer to firestone to save some on an alignment.This second time the tech said something needed replacement without even checking it, quote it Looks like it needs replacement. the part in question just passed a state inspection and had been looked at by another garage less than 2 hours before while they were under the vehicle replacing a joining part. I simply needed an alignment and my regular mechanic could not do an alignment so i went to firestone. Im wondering how many other people have gone there and been charged for work not needed- personally im never going back.

Mike the Manager is awesome, gets me and in out on time or as fast as possible.

Horrible customer service i wouldnt send my worst enemy there.they make appointments for after they close if they dont like you.they wouldnt even fill a tire for me in 5 degree weather.worst firestone i have ever dealt with.if i could give a negative rating i would but 1 is the lowest rating.

Id just bought a used vehicle, and found a bubble forming on one tire and a slow leak in another. Brought it in for four new tires (winter is coming!). The guys caught that the tie rods in front were totally shot and needed to be repaired. Got the car back to the dealer within the thirty day warranty period and got it fixed for free, instead of having it go until it was a huge problem and repair bill. Thanks, guys!

Stay Away! Worst experience Ive had with my car. Went to patch a tire, was meet with rude and gross employees that shouted at me. The place was empty and theres a reason.

Never going to firestone ever again. Overpriced and they lied about the price of repairs. They told me 1060 and change to replace my tires and tie rods on my truck. They told me 1060, 3 times over the phone. But When I got there to pay for the repairs in person it was a little over 1400. If you value your money that you work hard for, dont go here. They will screw you over.

Dont waste your time going there, they overcharge you and they dont do a good job. Plus that place is a mess and the management is horrible

Waited a couple hours for a tire, but they were also open on Sunday so we were fine with waiting

Service is good, but prices may be a bit higher than private mechanics. Good hours for car emergencies.

Great service with qualified mechanics. Prices are responsible alao.

Went in for brakes talked me into new tires for a total price of 257 with labor left without brakes being done because they wanted 600 to do rotors and brakes with the tires so l left without the brakes being done ordered all the parts myself for 140 did them myself last time i ever use firstone East Providence firestone even worse.

Husband popped our tire by hitting a curb😑 but they took us in on a say before Christmas with no problem

I went there to have my 2015 Subaru Foresters rear brake pads replaced. They took 3 hrs to complete the job and broke 2 lug nuts of one of the rear wheels. They tried to pass the blame to the Subaru dealership where I had serviced the vehicle recently, saying that the lug nuts were stripped off by the dealership. They also wanted $85 each for replacing the lug nuts which they have broken. I had to go to the dealership and they replaced the lug nuts for free as a courtesy. It was no fault of the dealership at all as the lug nuts thread looked good upon inspection and it is clear that Firestone mechanic broke it while taking it off. I had to spend 5 hrs (3 hrs at Firestone and 2 hrs at the dealership) in total to get my rear brake pads replaced. This was a horrifying and frustrating experience to say the least. Avoid at all cost!

Always have friendly and helpful staff

Prices fair. Could use a more positive staff when dealing with customers

Great service, really helped out in a pinch!

Forget to put the caliper pin back or did you just forget to tighten?

Very nice manager great service

Great service and $$

Very good service 👍

Told me 7-8 hours of work for a fix that would cost 20$. I googled beforehand, they put on a real show though.

Very quick and honest!

Thanks John nice Job!

They always try to sell you parts that you do not need

Wife had a nail in tire and they fixed it

Great service!

Carlton is great

The employees are friendly and professional.

Not very good service

Good service

Fast, convenient

Awesome service

Good service

Very quick

Very professional services

Good assent