Shay was very helpful, patient and kind. She explained everything. I left the store with a full understanding of my transaction for the first time in AT&T . Ive been a customer for years . She also took her time to tell me how much my bills where going to be including the fees .

Anna and Elkin were so helpful in upgrading phones for me and my husband. They made the process smooth, quick, and super easy! They even ended up saving us money on our bill. I highly recommend this location! Thanks for making this a great experience!

If you have a billing problem just call 611 they wont help in store. Husband was deployed and i wanted to put his phone on hold or interrupt the service. I had searched and obviously they have some type of benefits for military member in which the store personnel didnt know about so I have to call 611. Its a waste of time going to the store. That was my experience maybe they help others better with more easy problem.

Came in to get upgrades for my sons this morning met with a wonderful young man named Elkin. Took his time, made sure we were informed with every current promotion. Couldn’t have asked for a better experience !

Went in this location with a buddy of mine earlier today, met with a kind gentleman named Elkin. He was helpful, respectful & super attentive. Knows exactly what he’s doing, I will be recommending this location !

Had the pleasure of working with Elkin today. Let me just start off by saying that he was super helpful, not only did he take his time but he was patient, knowledgeable & sweet. Recommend this store never have been let down !

Thank you Jose for making a great quote for my husbands business it was easier than I thought. Friendliest staff and worthwhile experience. Also was able to answer all of my questions.

David did an excellent job.Very patient and kind.Very knowlefgeble.Give him a raise when it comes time.Sincerely?Gary Ferguson

Went into Seekonk AT&T location tonight had the pleasure of working with Elkin. Absolutely fabulous he went above & beyond even stayed late until closing time to accommodate our needs. AMAZING customer service !

Hannah helped us out on June 6 2021, she was so personable and extremely patient for over two hours while our two IPhones were updated and and upgraded. She made it a great experience.

Elkin was a pleasure to work with. Very professional and efficient. I appreciate his time working with me to purchase a new phone

Anna was unbelievably patient, helpful, and knowledgeable. She is a treasure to ATT and reflects the high quality service that I have always received from ATT

I worked with a young lady and gentle man . Shay and Delilah . I came into to upgrade my phone . I also had an issue with customer service because I couldn’t trade in my phone . shay and Delilah made it very simple and easy for me . After being fustrated with customer service for days . Coming into the store and working with them made the experience better .I saved money on my plan and my concern was fixed .

David, Nathan, and Shay were amazing getting my phones and account settled!! Many thanks!!

Ive had the pleasure of working with Hannah twice in the past few months. I rushed in on Christmas Eve after my sons phone would not reboot or turn off. Hannah was so quick to help and . The phone battery had to die so it could be reset so that meant it had to be drained by pressing the single popup on the screen repeatedly. Rather than turning us away or referring us to the Apple Store becasue of the software issue she offered to work on his phone while I went and prepped for Christmas Eve. A short while later she called saying it was fixed and I could pick it up before closing or they would hold it until I could there after the holiday.I returned today with my mother to add 2 lines and pickup new phones for my parents. I had already placed an order a week before online that needed to be canceled because the order failed to ship almost a week later.Hannah was eager to help and understood exactly what we needed right away. She wrote everything down for my parents to make it easy for them to know what phone numbers they had, what phones each one had and explained how to transfer pictures and contacts. During the porting process for one of the numbers we ran into an issue that required calling their tech line. Although the store was getting busier with other customers she was very patient and never made us feel rushed. She made sure both phones were working before we left so my parents could focus on getting used to the new phones. It was really nice to work with someone not just once but twice who understands how to work with the public and provide excellent service.Thanks again Hannah!

Went into get an upgrade for my phone an was greeted by Elkin. Let me just say he was super helpful & genuine we need more people like that.

Had I written this review back in August it would have been 5 stars. Bobby the manager was most helpful. I had been researching phone for months and he was most informative and helpful. Got a kick out of my 3in sq flip phone Lotus Elite. Helped me immensely with all the billing discrepancies on my first bill, etc. We transferred 4 phone lines and a tablet b/c of his helpful demeanor. Sadly, I stopped in today to discuss more billing discrepancies since hes been with me since day one and in most familiar with all the issues we had getting the tablet up and running (no help from AT&T technical support). After waiting for 5 minutes for someone to acknowledge my presence someone came form around back, I asked for Bobby by name. Was told Seekonk is no longer a corporate store, but a franchise and everybody left. May or may not have gone to Providence Place Mall. Did not offer any further assistance or even why i was asking for him. Customer service rule #1, immediately acknowledge a person as soon as they set foot in your door and let them know how soon someone will be able to help them. A lesson the previous staff knew well. Very disappointing. If anyone reading this knows which store Bobby was transferred to, please let me know. Hes the only person I want helping me.

HORRIBLE. I suggest whoever owns this store to hire new employees. Was told there was no new deals, couldn’t get money for my fairly new phone, barely made any effort to look into my employee discount, and had no knowledge of my “super old” plan I got maybe 2 years ago if that? I had more of an idea of the features than she did. It was like pulling teeth and I had to carry the conversation. I was also told I would have to call customer service to get answers to many of my questions. What is the point of you working at the store then? Went to the one in swansea and got two brand new phones and am now paying less than I was before by adding a line. The woman even stayed late to help us and did so gladly. She was awesome and did her best to genuinely help us. Had an answer to every one of my questions and walked us through everything. Do not go here.

Wonderful experience working with Elkin. What a helpful young man

After weeks of getting the runaround, I visited this store. Anna was amazing— great customer service, solved my issue in less than 15 mins. Thank you Anna!

Elkin was extremely knowledgeable and helpful throughout our entire experience and stayed after hours to help us set up our phones. This was a wonderful experience as a customer from a terrific young man that should be recognized for his customer centric focus.

I walked into at&t at 6pm right before close looking for a new phone and I was greeted by Jose who took the time to show me the different phones and plans he had available. I was so excited to be switching over to iPhone and he was such a huge help transitioning me over and getting me adjusted to my new phone. He even stayed past closing time just to make sure I got everything I needed!! Thank you Jose!!!

Shop elsewhere.... I had a very nice girl wait on me who was totally unfamiliar with the phones and could not answer my questions about them. So I Googled up the answers to my questions. Bought the phone. She would not help with setup and transfer and neglected to tell me that the box contained the cord only and no plug. I would have bought the adapter there is I knew just for the convenience. Frustrating experience.

Zavier was the best....extremely patient and very helpful. I will recommend him to all my family and friends.Thank you so much Zavier!!!

DO NOT use this store! As of just a few months ago this store is no longer an AT&T corporate store and rather an Authorized Retailer third party on behalf of AT&T, this store is now owned by Prime Communications of Sugar Land, Texas, and just have a look at their record with the Better Business Bureau, it is atrocious. Clearly the predatory sales tactics which the store employees employ are not only fostered by this vulturistic corporate culture, it is encouraged and taught from the very top of the ladder down every single rung until it reaches you/we the customer (and soon to be victim) on the sales floor.You will be swindled, cheated, and feed a massive spoon full of flat out lies all wrapped up in a beautiful package of free promotions and wireless plan changes, which you will later discover (maybe or maybe not) is not a real promotion at all and you will be paying full retail for items which the sales person (in my case Anna S) told you stone cold to your face were a free promotion.....just pay the sales tax. Ok great....but wait wait wait! She had buried the full retail cost ($500) of those accessories as a 12 month installment plan on to a phone number on our family plan which was completely unrelated to the two numbers on our plan that were relevant to the business that I was in the store on May, 4 2021 to upgrade the devices for. I think that the majority of humanity would agree that this is fraudulent.My decision to upgrade a couple of phones on our account was partially influenced and incentivized on that day (May 4, 2021) by the promise of the free promotional accessories as it was presented to me by Anna S. That was a flat out lie, and if there is any shred of a conscience in there, she knows it too.Jose, the store manger, did NOT satisfactorily handle or resolve this issue. I was allowed to return the accessories and NOT pay a $55 dollar re-stocking fee. Oh how gracious of them, wouldnt you say?If you are an AT&T customer or thinking about becoming one, do a little digging first and make sure that you ALWAYS go to an AT&T corporate store. The closest corporate store relative to this store is at the Providence Place Mall.*Follow up on Prime Communications response to my review, as I suspected its just an automated lip-service reply to appear as if they care and will help resolve the issue. I emailed them as requested and it has fallen on deaf ears. Absolutely no reply.*

Anna S. Was fabulous! She was patient abs and answered my questions about my new watch!

This store has definitely gotten better since last time I was here! Great staff!

The best experience Ive ever had at any phone company. Thank you Jose!

Omg had the most amazing customer service today from Zavier at the Seekonk store. He helped me with my phone issue( upside down Zag that I put on) put a SIM card in a flip phone and programmed the contacts. He went above and beyond. What a nice young man.

Elkin is really amazing !! Came in on July 6, 2021

Elkin was fantastic. He is the best, he helped me so much! I highly recomend his service.

Elkin was awesome. Fast and efficient. Great service.

Staff are knowledgeable, kind, & professional. Sticking with A T & T....over 20 years!!!

Elkin was fabulous. Recently had heart surgery and came in after being discharged for an upgrade. He went OVER an beyond to make sure I had my phone setup! Everyone should please see Elkin!!!

First rep I had was Anna. She was nice and got the new phone set up, or so I thought. She helped with upgrading my phone but didnt ensure new phone was all set, so when I later was setting up phone at home I had no service and there was a SIM card error. I then had to call AT&T customer service who transferred me to all different departments and eventually hung up on me.Then, we called back the Seekonk store and explained the situation to rep Chris, who was helpful over the phone and asked us to come back to fix. Chris graciously provided a new SIM card for my phone due to Annas mistake (she typed in the wrong numbers).Also, when we walked in, Anna didnt say anything and was in the middle of taking a selfie on an iPad with no mask on. She was very unprofessional for that. You think she would be concerned seeing the same customers from earlier in the day walking back in. Instead, she choose to take a selfie and keep her head down.

My experience at the Seekonk store was excellent. Elkin and Hannah were so cordial, helpful and knowledgeable. It was a true pleasure. Elkin spent so much time explaining and patiently answering my many questions. I would, however, suggest that your company make it easier for your techs to get through to various help departments during the course of their day, and not have to wait on hold so long.

Elkin and Zavier were great, took the their time with all my needs and were very professional.

Absolute worst att store ive been in DONT WASTE YOUR TIME GOTO SWANSEA!!!

Jose @ the AT&T store on Highland Ave. Seekonk MA. Is the most pleasant and professional manager I have dealt with, he spent 2.5 hours with me answering all of my questions, seeing as how I switched from T-Mobile to AT&T . If you are looking to switch carriers or you’re already an AT&T customer and have issues he’s the guy to call.Thank you Jose for all of your help

Elkin & Hannah were incredibly helpful & professional & answered all of my questions perfectly. They were a pleasure to work with!

Chris and Jose were great! They saved me $23 buck on my plan!

Pretty terrible experience to be honest. And this was AFTER calling at&t customer service, to be prepared for the store visit. I walked in willing to sign up as a new customer, I just needed a data-only plan and nano sim card. The staff doesnt know how/hasnt been trained, and the manager is required for such a transaction. The representative, Diamond needs classes on how to be professional to customers and act like an adult. A couple hours later from home, I signed up for T-mobile from their website, simple data-only, nano sim option- couldnt have been easier. I had the sim in the mail 2 days later, free express shipping.

Great Location and great service. One of the sales reps there, Cameron, was highly knowledgeable regarding phones/technology, and tended to my desired needs immediately. He expressed heavy interest and made my visit quick and simple. Great experience overall!

Today I went into At&t to browse new phones for me and my daughter. I was going to just see what the prices were and thought I would have to pay alot of money up front. I was helped by Aimee and let me just say she is amazing! She helped me pick out two really nice phones for FREE!! All I paid was the sales tax! She even helped us set them up and made it so easy to understand the plan and bill...And Im paying less then I was with the previous company!! Thank you Aimee ;)

Elkin was fantastic and set up everything for me. Highly recommend!

Worth the trip! Drove an hour to come in!! Great deals

I came in and got a phone case, Hanna (blonde hair) helped me and she was awesome and she went above and beyond!

Amazing Elkin and as amazing and super helpful 10/10 highly recommend

Elkin was amazing helped with all of our needs !!!

I cannot thank Hanna enough for all she has done for us.Extremely caring, relatable, personable.Went above and beyond services.Thank you Hanna. Will be back.

Had my new IPhone 11 pro max set up by Karissa Pagan. She did an outstanding job of explaining everything about the phone and everything went smoothly. Assisted us picking out a protective case and a screen protector that she applied professionally and not missing a beat as explaining everything about the phone that we needed to know. Karissa is a real professional and an asset to AT&T. Definitely tell my friends about my experience. Thank you Karissa

Amazing staff! Entered the store with a water logged phone and paying a higher price for my plan. I left the store with a new phone and paying significantly less for my exact same plan! They were so kind and extremely helpful!

David and Denny helped me change carriers. Pleasant !!!!!!

In my opinion, this is one of the most unethical stores I have ever been too. Beware and do not take their word on anything.

Very positive review for Xavier very helpful and patience to me today

Quinton is the best. Great customer service. Make sure you ask for him. He is very helpful.

Elkin was fantastic, very personable!

Elkin helped me today on setting up 2 new phones and he was very professional at the Seekonk store

Terrible, terrible experience at the store. Went and upgraded to a new phone when I was eligible. Was sold a promotion that got me additional money off the monthly charge for the new phone. Was told upon asking that my new monthly bill would be roughly $10 more than what I had been paying over the last two years. Received the first bill a month later that was twice the amount of what I was paying monthly (that did include activation fees, etc). Spoke with customer service and was told what the breakdown of my bill moving forward would be monthly and it came out about $50 more a month than I was told at the store. At the instruction of the service rep I went back to the store and explained the issue. They were non-receptive. They took off a few charges that shouldn’t have been on an additional line but said I still had to pay the full amount of current bill. I’ve been with AT&T for over 20 years and have never been treated so poorly. I circled back to customer service and they were able to add a 6 month promotion that gave me $15 of credits for 6 months but the bill will still be roughly $35 more a month. I cannot return the phone and redo for another plan because I was past the 14 days of buyers remorse policy. I didn’t get this bill until a few weeks after that period. The promotional plan that was sold to me was misrepresented by the store and important details were left out. I will be filing a complaint directly with the AT&T Complaint department and will be taking the best offer to switch to another company. The customer service reps on the phone were professional and helpful but their hands were tied. Absolutely terrible response and service from the in-store reps. They acted like they couldn’t be bothered to help fix the issue.

Love this store pleas STOP IN!!! Everyone is great!

Aimee was amazing at the AT&T in The Seekonk store. She was so helpful and gave me so much useful information . I own a business and would hire Aimee in a heartbeat. Super efficient ! Great personality and very upbeat !

The staff here are friendly and attentive. The manager was very knowledgeable and professional. It’s clean and organized. The price for our phones was very reasonable. A pleasant experience purchasing two phones.

This location has always been so great with helping me with my AT&T needs. Other locations I used to go to used to make unnecessary changes on my account which resulted in features I didn’t need = paying more, but I fully trust all the team members at the Seekonk Location! I recently purchased/subscribed to AT&T TV and loving it so far! Robert was able to help guide me to the best package that fit our needs and even stayed on the phone with me if I needed help setting up (even though it was very easy... all you have to do is plug it in). Thank you so much for your continuous help! :)

Elkin did and Outstanding job, great Service. Appreciated the support from Andrew.

Elkin Velez was fabulous with his personal attention and teaching me how to use my new iPhone!! I would strongly recommend him for any iphone needs!!!! The best!!!!

The sales rep. Cam ripped us off. He wrote down bad math to show us how if we add two lines and trade in our phones we would save more money because the phones would be half price. I just received my bill and did the math. If I would have paid full price for the two phones I would have been 1700.00 richer and I would have been able to keep my two year old S9 Plus phones that I could have sold for at least 500.00 each.

Korey was awesome and super helpful! We came in to upgrade my son’s line and he got us in and out! We had some additional questions about future iPad purchases and he was on point! Go see Korey he knows his stuff!

Aimee was just fabulous! It was quick and easy. I highly recommend working with her. Really top notch.

Andrew was extremely helpful and solved my problem quickly and effectively.

Amazing store! Jazzy was able to help me get me and my husband new iPhones. She is super great and patient, her service was excellent! :)

Jazzy Helped me so much! She was able to get me 2 Apple watch’s and Two new iphone 11 Pro Max one for my mom and I! I give her 5 stars all around amazing service! :)

Very helpful, attentive & clean. Will be returning !

I wish i could rate it higher. I needed a new phone bad and i wasn’t sure what to get. This young man helped me out and found the perfect phone that fits me. Thank you again

Excellent service! Clean store! The reps were very friendly and helpful, I recommend this location!

Jaz was excellent today! Love how she helped me and my brother with our new phones 10/10 Customer Service

Cameron, local representative was extremely helpful. He is an excellent representative of AT&T. Very professional in his conduct. I was trying to transition from Verizon (with weak to moderate customer service) to AT& T. Cameron made the experience painless. We are now happy AT&T customers.

Elkin was great!

I went in to inquire about the new iPhone. The sals rep name was Aimee and she explained to me how Apple hadn’t unveiled an iPhone yet but showed me the new Apple watches that came out and iPads. I wasn’t very interested in an iPad but an Apple Watch has been on my mind. She showed me the difference in the models currently available. She assured me the Apple Watch would work with my iPhone 8 and will def work with the iPhone 12 I plan on getting. She was very knowledgeable and professional I will definitely go back to her for my iPhone purchase when I’m ready.

Couldn’t have ask for a better experience. I called Att Customer service, and the gave me the run around. I came in the store and spoke to Bobby and Amy and they really listened and took their time to fix all my issues. Much appreciated, Thank you!

Desiree was very helpful and efficient! Great customer service here. Also, good protections for COVID-19.

Great Service. Knowledgeable associates. Clean store. All the associates including the management were respectful, helpful and ready to fix my problem. Curt Boardman was outstanding, understood the problem and was immediately ready to help. AT&T has unmatched and superior associates than that of T-Mobile & Verizon. If you need to switch carriers, choose AT&T, you wont regret it!If this review helps you, please click LIKEThank you

My specialist Jaz was amazing. Very patient and helpful with the transition on the device.

Jose is great, high regards.

Jaz was excellent today! she was very sweet and patient with me, Thank you again Jaz!

Jazz helped me and my mom get phones she was excellent, with great customer service!

I had a very unpleasant experience at the At&t store in Seekonk Mass.I went to the store because I was having a problem with my phone. I arrived at 10:05am. The manager looked at the phone. Stated it was a blown speaker. He looked at my plan and stated he could change the plan and give me a new phone. My monthly bill would not increase. I agree to it. A rep stated she would transfer all my information to the new phone. It wouldnt take long. The transfer began at approximately 10:20a.At 11:15a it was only at 54% she stated it would only take another 3 minutes. At 12p it was at 57%. It was finished at 1:15p. I left the store at 1:30p. I got home and logged on to the phone I was able to get on. I laid the phone for a few minutes and was able to get on. I made a few attempts and still wasnt able to get on. I returned to the store at told the rep the problem I was having. Sge stared I did something to the phone. She wasnt very professional about it. She spoke to the manager and he said the same thing. They both walked away. Tge rep returned and reluctantly stated they would have to give me phone. She would have to transfer all the information again and it would probably be another 3 hours as previous. She asked if I wanted to leave the phone or take it home. I told her I would take it home. She would give me instructions. She started the transfer. 10 minutes later. It was at 90%. I asked her why the other phone took 3 hours she said the 1st time a phone is transfer it takes longer . That didnt sound reasonable to me. I left.Later on that night I looked at my email an noticed my monthly bill will be $342.00 that is a $139.00 a month increase . My question is why when I was told my bill will not change. If that is the case I will return the phone and go to another company. I dont plan on going back to that store.I will also make call to At&t tomorrow.I am a very unsatisfied customerTheresa J Mello

Great staff, worked through all my concerns and help to make great decisions to upgrade and keep my bill down...lots of new promotions I wasn’t aware of. Worth the trip!!!

45 min wait and nobody ever spoke to me about when or what order the wait was and there was no semblance of organization ☹

My experience there was excellent they are patient and they explain all the plans to you step-by-step at&t is the best phone store to go to and They have amazing staff

Big shout out to Desiree Robinson and Bobby L. Thanks for getting me back up and running. Extremely knowledgeable.

Went in for a phone cover for my samsung galaxy note 20 5g and ended with the sales rep breaking my screen protector im very upset and will never go back very unprofessional

Rob L. Is an amazing person he helped me with all my needs and I thank him for his help. You’re the best Rob

Still waiting for a reply from Kaden who claimed we could email him with any questions we had - of course he has never replied, and messed up our entire order.

Desiree was an excellant rep for AT&T. She was patient and helpful with me as i am not good with electronics. She was friendly also.

This AT&T store has always treated me fantastic. Friendly workers and very knowledgeable. I have had AT&T for over 12 years and have been very happy since day one. A+

Bobby was very helpful and kind! Ask for him if you need anything!

Best attitude, knowlwdgable and personable.

Great help. Very thorough with the process!

Cam helped me out a lot. Great staff and store

Great Service!:) Aimee was my sales rep.