Thank you so much to Ken, who has always provided my family with amazing customer service at this AT&T location. My husband says he’s the best employee that store has ever seen. If you need to get new service, he’s definitely worth waiting the extra bit for him to help you. Give him a raise.

We had the pleasure of working with Sabrina. She was amazing; knowledgeable and definitely worked hard on our behalf. I highly recommend this store!

Be careful doing business at this location. They’re not above lying to you. I will take my business elsewhere in the future. If I could give less than one star, I would.Update to store owner response that said they were sorry to hear that my visit was less than satisfactory:The associate who waited on me outright lied about what information he gave to me. This is not a training issue, it’s an integrity issue. Integrity issues are much harder to correct than having associates who are friendly and knowledgeable.

I recently took a power of attorney letter into the shop to try to change bank account information for my 85 year old mother who has dementia. The management would not honor my POA and told me it was because of their security protocols. So much for getting help.

Sabrina segovia is a very good manager,she knows more than the people paid to troubleshoot. They need to promote her status to benefit the company and the customers

Amazing customer service. When I went to switch to a new phone the staff there was very informed and helpful. Had no trouble during the process, they kept me informed on any deals that I could get and looked out for my best interest. It did not take long for the process to be completed, it was quick and smooth. Will definitely be going back to this location when I switch again.

The sales associate was excellent! Outstanding customer service skills—They really went above and beyond to help. The location in Seguin, Texas ALWAYS have helpful & friendly employees! I have been to this location multiple times and never once have I received bad customer service.

Sabrina and Jordan are great! They will take their time to help you out and take care of you. I would definitely recommend this location, their employees are 10/10.

I was referred to Sabrina for setting up my services for my new home. We ran into some issues with my address not coming up in their system, however, Sabrina was knowledgeable with that the issue likely was and submitted a ticket. Compared to calling the 1-800 customer service number, Sabrina was definitely the way to go! Only having to wait about one week vs. some other neighbors, I think I got the better end of the deal :) I hope to continue business with her/this store in the coming future. Thanks again!

Friendly staff and awesome service is my reason for continuing to do business at this location!

Sabrina, the manager in Seguin, by far the best customer service I’ve had. Very to the point tells me what I need doesn’t waste any time. I appreciate your help Sabrina!

Went in for a regular upgrade but was told to add a line to get the best deal, even though I didnt need one. Come to find out by customer service I didnt need to add a line for the promotion. Also was told I needed a next plan and insurance for 30 days but was told otherwise. Do yourself a favor and order online. Theres such a used car salesman vibe here. 0 stars if I can give it.

Ken and the ladies at this store are amazing. They helped me and went above and beyond!

Dropped my phone in the lake and needed to get a new one. I showed up at the store at 7:25 pm and walked out with new iPhone 12 before 8p. Quick and courteous service from Ethan.

Without a doubt one of the best customer service experiences I have received. Sabrina went out of her way and did everything she could to help us with our new phones. We came back the next day to complete our purchases and my Sister came along and got herself a new phone. Being from Houston and dealing with the CROWDS this store was a pleasant surprise and I will definitely recommend and send whoever I can this way...

Very pleased with the contactless service we received when my husband’s phone needed to be replaced. Sabrina was extremely helpful and even found us discounts we were not expecting. This is the second phone we have purchased from this location and they could not have been more efficient with the transfer of data and explaining our new options.

The staff at this location are so professional, helpful, and really go above and beyond. I went in with a problem and left with not only my problem solved but also with the reassurance I would not have to worry again! Highly recommend! I have came to this location for years and refuse to go to any other AT&T location.

The young man who waited on me kept asking me my cellphone number and email address instead of writing them down on paper so he wouldnt have to keep asking me. Sometimes when he would say it back to me it wouldnt even be correct. I think this young man was more interested in another customers service dog. It seemed to me he was in training. I was hoping the young lady who first waited on me would have finished with me but she had this young man wait on me. The reason I wanted the female to wait on me was because I felt like she knew what she was doing.

Please be careful when going to this location. They consistently slam your account with insurance and Next up plan. Brought it up to the manager and she condones it. She said it’s a free 2 week service that we can remove. I didn’t want it on there in the first place because I knew I would forget to remove it. She stated over and over that it’s a company policy to add the Next up which doesn’t make sense because how is it a company policy to just add extra charges to your account that the customer doesn’t want? She also states she couldn’t show me the policy because it was internal and private however the prices for the phones, rate plans, restocking fee and everything else that has to do with pricing is clearly posted. All except, you guessed it, the policy on the Next Up charge. I have 10 lines so that’s an extra $50 bucks on my bill. That’s a big difference. Store is shady with slamming so I will not go back until they stop these unethical practices.

When my wife and I entered the store the staff was busy helping other customers. Immediately the gentleman on the crutches asked us if we needed help and then his trainer, joined us all around the iPhone 11 display. They understood I needed a new phone and were even helpful with helping me log into my old iCloud account. I wish I could had gotten their names but this was by far the best display of customer service that I’ve had anywhere, in quite sometime.The entire staff should be commended as well, for willing to help customers continue on with their daily affairs when it comes to phones and what not, all while putting their own safety and health on the line and showing why not only this store, but AT&T as a company, is our top choice for all our personal device needs. Thank you all for your dedication and tireless effort, to place other people’s lives’, before their own...Yes it’s their job, but just like me I had a choice to choose a wireless service and they had a choice to go to work or not, and they chose to display their own selfless act by showing up and being determined.

Just got new cable service at the AT&T store and the customer service was outstanding !! Thank you to Sabrina who help me out. She was very attentive to all my needs. Way to go AT&T👍

I dont ever post negative reviews but this store definitely deserves one. Just received my first bill after our visit and its definitely not what we discussed. Was given bogus pricing with new lines added to my plan and $30 of insurance i didnt want and $10 of a next up plan that I never asked for. Seems like some crooked stuff going on here. Id rather have lousy service with Tmobile than to be lied to. Probably not going to make a difference but have some integrity. It can go a long way.

Moses, Moses,Moses & did I mention Moses. He was @ the location in Gonzales John Moses Ramirez he is an awesome asset for the AT&T store . Oh & dont mind the pink fingernails thats just a special feature complements of his Precious baby girl, you know the Daddy go NOWHERE W/O me in mind kind right. Other store employees in Seguin are also worth mention I just cant say I remember them by name as of yet. Thats A Great deal more than I can say for the Gonzales store babysitter dont know the name but do hope he can find his calling

Amazing customer service great friendly people love the accountability they hold each other to was able to help me with my issue and get me out of the store feeling really good about the purchase I made

Beware!!!! Of what you ask for and what you receive. I walked in to cancel a line and upgrade my device. Well guess what I walked out with ? Everything I didn’t need and an outrageous monthly bill and ad ons I didn’t need. Found that they don’t really care what it cost you and I was told oh it’s not that much more money. Until I stated well do you want to pay the difference for me? The manager is definitely the circus leader and head clown. Speaks a mile a minute. I walked back in to cancel my entire deal with a customer loyalty rep fro att on my speaker. She kept muting him and kept talking into the phon as if he could hear her. Stay away use a corporate att store. Never to return to this store and strongly advise you don’t either. You’ve been warned!!!!!!!!!

I was very pleased with Sabrina service, she has met all my expectations from Att. She was polite, patiently, and professional.

Went in March 2020 to get an iPad for my kiddo. I waited between 10 and 15 minutes to get help, which I don’t think was bad considering all associates were working with other customers and there were quite a few people in the store. I was assisted by Sabrina and she was great! Super down-to-earth, knowledgeable, and efficient. We engaged in casual conversation while waiting for AT&T on the phone and I never felt pushed into anything, even after asking questions about some of the other products AT&T offers.

They answered my question

Great experience! Sabrinas customer service was top notch! Her knowledge of the products Att has to offer was really helpful. I was able to get the info I needed to not only lower my bills but get updated equipment. Thank you sabrina! Ill be back to see you again!

Great service super helpful willing to go extra mile

When I needed help with settings on my new phone I went to the Seguin att store. One of the employees,Ejay, went above and beyond walking me through some necessary steps and shortcuts. Now I know who to ask for next time .

Came into the store around seven knowing they closed at 8. The store was packed and only one person was working and he let us know he’d be with us when he had the chance. Long story short Mike ended up staying and helping us till 10pm and helped us out so much getting everything situated and solved. Such an amazing representative for AT&T. super patient, answered every question and overall just an awesome person! THANKS MIKE

Christian, the young man who helped me, was amazing! Such a great experience with him upgrading my phone from iPhone 7 to 11! He even helped save me some money when choosing a case for my new phone! Awesome young man!

Karen Rivera is an awesome sales rep. We had a great experience with her helping us and exceptional customer service, the best we ever had with ANY phone carrier or company.

Once again the AT&T store of Seguin has failed us. Went to AT&T to transfer a number from an existing plan to a new FirstNet plan. Mike Stoner created the plan and stated it was indeed a FirstNet plan. Even mentioned the benefits and difference not between FirstNet compared to a traditional wireless plan. Sounds great right? No.I leave the store and notice later that the plan is NOT a FirstNet plan. Even before exiting the store i verified with Mike that it was indeed a FirstNet plan. Jokes on me. Went back to the joker store and Mike was not there. Convenient. The same manager was there from the previous day and told me they didn’t put me on a FirstNet plan because i didn’t qualify. I only qualified for the first responder discount. I’m sorry, What?! She then continued to argue with me about qualifications that were clearly stated on the FirstNet qualifications page. I even got accepted after filling out the application. So i left and went to the Corporate Store in New Braunfels and they transferred everything without hesitation or issue. AT&T Seguin should just lock the doors permanently. If you’re an AT&T customer and live in Seguin, GO TO NEW BRAUNFELS @ Creekside!

Great store! The store manager helped me and he was great. Awesome to see someone with a great attitude in AT&T stores. He was super helpful getting my numbers over from a different phone company and transferred all my information. Last time I changed phones I lost all my pictures and information. Jared really took the time to make sure everything was on the new phone and showed me how to use it. Jared was awesome!

I just called AT&T checking on a product for my cell phone which they did not have

If you need to go to an AT&T store no matter where you live this is the store to go! The manager here is amazing, kind, patient, courteous, and she knows what shes talking about. Just traded in my 2 phones for Christmas and my experiece was amazing when usually its such a long hassle. I am blessed to have them in my town.

Is 0k better cualety

The customer service was good and I left with my new phone and old number, but I dont like having to leave the store to go to Walmart for a phone if I DONT want to pay through the nose or sign a contract to keep up with the Joneses. At&t showed me that they care a little more about making money than helping customers.

Very bad service. Don’t care about the customers at all. Won’t go next time up there.

Jenna was incredibly adept at her job. She was able to port us over from T-Mobile which did not live up to their sales pitch. She was able to scan the discounts and get us the best deal. There was a slight glitch since we did not know our T-Mobile passwords and she was able to direct tech support to solve our problem in a very short amount of time. Not only that, she laughed at all our jokes without one groan. A real keeper.

Ken is such an amazing rep! Definitely needs to get promoted he could sell me a broken popsicle stick and Id probably buy it. Plus he has nice eyes.

Its a nice store but make sure you make an appointment. The wait time without one is brutal. The staff are friendly and helpful though.

The technician did not take enough time to install the new screen protector, left bubbles and did not clean the phone adequately prior to installation.

Jenna was amazing! Super friendly excellent knowledge. She answered all my questions and made me feel at home! Couldn’t have had a better experience all do to Jenna

We went in to find the best option for our family, and Jenna was helpful and friendly. She give us all of the options that best fit our needs. She made it easy and painless. We will for sure be going back for our new phones when the time comes. Or whenever we have a questions.

Sabrina has been a real blessing in getting my husband and myself upgraded to new phones and making sure we got the best deal. She was always patient with us and made sure we had everything we needed.

Had a wonderful full experience. Reps are attentive and extremely knowledgeable.

I was helped out by Jenna. She was very helpful & explained everything. We left with all of our questions answered. I definitely recommend this store! The customer service was excellent and the wait wasn’t long.

I came in the other day with my 2 sons and was helped by Jenna . She’s by far the best employee, very sweet and well mannered. She was so knowledgeable about her field. Definitely will be coming back.

So a year and a half of my experience with ATT is a love and hate relationship. I always do the insanity thing and try to go through their phone customer service and when I’m done with that craziness I go to the store and Sabrina the store manger always fixes the unfixable. Att have a gem at their store that keeps this customer from going to another phone company.

Just upgraded my device and Jared the manager was super helpful!! He showed the difference between my current phone and new device and was able to get my pictures and contacts over to my new phone. Amazing service!! Thank you

This store is awesome. I love the staff. Especially that young woman Jenna she was just so super duper helpful. Would give 10 star if I could.

Allen is amazing! I tried to get assistance through AT&T Customer Care for over 8 hours! He put us at ease and was able to resolve everything! He is the best!! Thank you Allen!!!!!!!!

Very friendly and helpful

The staff is friendly. Jenna helped me with so much, she was very easy to talk to, she was very aware of my concerns and made me feel appreciated as a customer. 10/10 would recommend.

I came in to get a replacement sim card. Staff was fast and friendly and answered all of my questions. Good visit.

Very helpful,very respectable.long wait though.

Best customer service Alex helped alot and tried to give the best promotion well done thank you definitely will be back

EJ was Very helpful

Karen was sweet and patient, I hate doing surveys but she is worth doing this one.

Very unfriendly staff. Always a long wait and the 3 times I went there they never helped me. Better to just call the 1800 number dont waste your time going inside.

I ordered a new phone for my daughter. I couldnt activate it myself and she could only stare at her new phone for 4 days. After speaking to two agents on the phone and chatting with 3 they couldnt tell me why it wouldnt activate so I came to this store and Alex took a look at the computer, reset the sim and within 10 seconds phone worked and Im the worlds best dad again. Thanks alex and at and t

I wont go any lower than 3 because I never actually got to talk to anybody at the store. Im sure theyre all a bunch of really nice people, but they completely ignored me because I was not there to set up a new phone. All I wanted to do is buy a cable, but there was nobody to help.

My wifes Samsung Galaxy S5 quit taking a charge so I bought her a J7 Prime at an electronics store in San Antonio. Now, I needed to switch the SIM card from the old phone to the new. But, the old SIM card would not fit in the new phone. Ken at the AT&T store in Seguin, Texas was very helpful in making the transition of the SIM card between phones by trimming the card. I appreciated his friendliness and experience. The next time I buy a phone my first stop will be at the AT&T store in Seguin

Went in to get my plan upgraded. Jenna was able to help me and saved me a bunch of money.

The people at at&t were very nice and took care of me.

Outstanding customer service. Jenna answered all of my dumb questions without making me feel like a nuisance and made sure I knew all of the options available to my budget. 👍👍👍

Fantastic store! Love the service. They helped me transfer everything to my new phone!!! Thanks for the help

Outstanding service, Mike was so nice and helpful.

Good experience overall. The employees tried very hard but had some problems addressing the issues presented while switching providers.

They couldnt help me with my phone its been acting up they told me to figure out what is wrong and fix it my self

Great people. Great service. Handled everything I needed very promptly.

ATT at town creek in new Braunfels is wonderful

Great store! Super helpful!

AT&T IS DEFINITELY THE WORST SERVICE PROVIDER IVE EVER TRIED!!!

Sure is funny to me that ATT would sell me a phone cord that quit working within 6 weeks and not refund it. They replaced it once, but that one also quit working within six weeks. I bought it at that store ($27) because I wanted one that was truly compatible with my IPhone 6 and Macbook, one that worked. They sent me to the company that handles the warranty, who offered to replace it yet again. I told her that I really just wanted my money back. She said that would be up to the store where I purchased it.Lesson Learned and now I will be sure to broadcast it where ever and whenever I get the opportunity.

I dont know its Pretty Cool.

Worst ATT experience! Not even a real ATT store. Just an authorized dealer. Sales staff took complete advantage of my elderly grandmother. She went in for help with IOS upgrade on her wifi iPad. They told her couldnt be helped and ended up selling her a new iPhone and new iPad, with cell service on both, locking her into a two year agreement. When she showed me her broken iPad I was able to complete the iOS upgrade in 4 minutes. Nothing wrong with it! I called them to see if the manager could help us with the unnecessary equipment. Since we were 10 days outside of return time, they refused to help. With cockiness and arrogance. Unbelievable! Fortunately, I called the REAL AT&T, and they took care of everything! Shame on Chase and Joey for not doing the right thing!

Nice phones prices ok

Thank you all your help Matthew

Very good personnel lots of knowledge

They didnt greet us. We were confused as to if this was a sign up or wait and see if the staff knows when you came in. We sat on the couch and they all just sort of look at you as if they are wondering why you are there.

Had an issue with my phone. Young lady finally figured it out and fixed it. Had to find sub menu that wasnt easily found.

Mislead by sales person regarding veterans discount, no savings at all after 2 hours with sales rep. Got ATT bill and the discount I was to receive does not apply to my plans at all YET I was assured and told it would, so I switched plans and bought another phone.

Out of three visits they are very good.

My phone was locked and the service tech had it working in 5 mins

Great customer service 👍

Excellent

Took care of my cell phone issues

Great Store! Amazing Staff!!!

Great service at this location!

They do not answer their business phone!

Cant help unless youre buying a new phone

Need more employees. Only one worker in the store.

Helpfull fast and friendly

Thank you Jenna for all your help.

The employees are very nice and helpful

A place to get a cell phone when you need one.