They are super helpful and kind. Did whatever they could to help me. I will remain a loyal customer Muhammad above all is a star employee has helped me in many visits and phone calls and rich helped me get the Apple Watch I wanted. Great store great people 🤩

This store has gone way down the tubes. When Jamie was here they were courteous and knowledgeable. Now...whatever the problem go home and do it online. Right now Im trying to activate a phone and the only guy here hasnt acknowledged me yet. Sadly I will be looking for anotger store.e.

I had to upgrade to an iPhone 11 since my 8 was extremely slow. JP assisted me and within 40 minutes I was walking out with my new phone, all set up and with a great case! He was super professional, friendly and even went out of his way to make sure my account was set up accordingly. It’s not very often this happens to me so I made a Google account just so I could write this review! This man needs a raise! I will def be coming back to update my work phone as it needs it.

Huge thank you to Rich and Naz for helping me set up a new account. SO courteous and understanding of my situation. best customer service Ive seen from ATT for 7 years. Big up

A former employee lied and messed up my whole bill. He lied to get us to get the plan and then when the first bill came he said he never said any of that and hung up on us. BUT then they got a new manager NAZ who was wonderful and fixed my whole problem. He really knows what he is doing, and is very friendly and helpful! Thank you Naz!

I went to AT&T in Selden to upgrade my phone in December 2020. Instead of upgrading my phone, they added a line to my plan without telling me. Ive went to the store multiple times, called the store multiple times and called corporate. I worked directly with the Store Manager, Jeremy and he told me several times that his District Manager would be issuing me refunds that I have never received. I still have an extra phone line on my plan 8 months later. The AT&T store in Selden, their District Manager and their corporate office are all unwilling to help. Ive been a customer for over 10 years and would expect that when a mistake is made, it will be fixed. Instead, I have gotten nowhere and feel very frustrated. I would never return to this store and Im considering switching carriers altogether because of the way this was handled.

Best AT&T store! Love the guys there!

Awful, traded in a phone for a $700 credit which I never received, store refuses to give documentation, been getting the runaround or blown off for 9 months now.

Extremely helpful I’m very patient with me. Michael was my representative and he was pleasant.

Worst people ever. Hate this location.They are so nasty

Brian was very knowledgeable as well as well-spoken. Lowered my bill by like 40 bucks, and got the iPhone 12 for my wife as well. Was expecting the usual annoying phone store experience but was anything but. Thanks again!

Michael and Ron continued to listen to me until they determined how to reset my voicemail.

The people who worked at this location who helped me and my grandmother, brian & cole, were totally amazing.my grandmas phone broke and we were in a real pinch. they talked about a lot of discounts we didn’t even know we could have, and got us a new phone and made our plan cheaper. very happy, helped us get stuff back on to the new phone too. ty!!!!

Went in and tried at a different AT&T location to fix a problem with my moms account after a guy who used to work at this location messed up some stuff. They basically said they couldn’t help, so we went back to this one. This time, surprisingly enough, a different guy named Brian actually resolved the issue after a bit and a few phone calls. Took 3 months of a run around to get plan straightened out in about an hour. 2 weeks later, after Brian explained coming to my moms plan would overall be cheaper than paying my Verizon line, i got a new phone and switched. Basically was seamless, was very happy with him and the service from them in general. Will be returning.

Miguel was the agent that helped us for a phone upgrade on our account. He was friendly, polite, and very helpful. He answered all of our questions and helped set up our new phone. Highly recommend him, he is an asset to your company!

They are very reluctant to give you firm pricing on anything. if you dont want to buy a new phone with unlimited data then dont go there.

Worst experience ever

I went over to get 2 additional lines added to my existing account and Jamie made sure everything was set. He was professional, polite and his customer services was excellent. Even under pressure he kept on pushing with an upbeat attitude that definitely made the experience one worth while.

So a year and half after switching to AT&T from Verizon, taking part in their BOGO phone deal I have come to 2 conclusions:1. I am never actually going to get one of the phones for free and...2. AT&T is probably the worst signal/service I have ever had.I have literally been trying for over a year to get them to fix our bill to reflect that one of the phones should be free. I got a few bucks back one month but otherwise, without fail, I am making a monthly payment on both phones every month. The people I dealt with aside from one have always been super nice. Unfortunately, they just cannot fix this issue. Needless to say I will be switching back to Verizon shortly.

Hello, Danny and Austin were both very helpful, went above and beyond. There customer service skills were very adequate... highly recommend this store. Made the process of me transferring my service provider very easy ! This store will continue to get my business as well my referral. Thanks !

Came here to find out some details about my phone bill. Danny was a huge help ! Very patient, walked me through all the steps accordingly to understand my bill more adequately. Really appreciate this store, have been coming here for years and will continue.

PLEASE READ ENTIRE REVIEWStore Manager Jamie Weinberg was most professional and very amicable ! Made the process of upgrading and adding line pleasant Highly Recommend AT&T and most definitely this locationThe above was my first review of this location, however it became a disappointment when we received a great discrepancy in billing then what was stated and written on scrap paper by Jamie Although he seemed sincere and professional at the start when we asked for clarification in several callbacks and two visits to store, there was no help or satisfaction . Sorry to say but felt like a stereotypical definition of USED CAR SALESMANMy fiance whom has this account is a NYFD and would never conduct his life this way I would NOT RECOMMEND this store or AT&T againGO VERIZONONE STAR for GREAT CON

Would like to take this opportunity to give thanks and shout out to the 2 staff (Austin C. And Jamie W) of Independence plaza, Selden NY who helped me to make sure that I will get the best deal. They are so accommodating that 9 customers where served while I was there and all came out satisfied. This guys are so knowledgeable and working so hard / calmly. I give them 5 stars.

On a holiday where many people are off work and they are running a big buy one get one sale they have one person in the store. I will no longer use this location since Jamie is gone I go in the sore at least once a month and Im in and out in 10 minutes not standing there for over an hour for the second time since hea been gone. I recommend using another store. Will switch carriers at the end of contract if still unhappy been using that location since it was cingular also.

Danny was incredible with getting me the best options and price to fit my life and budget. Extremely friendly and knowledgeable on all the ins and outs of the phone and Direct TV service. Would absolutely recommend to everyone. I will only deal with them. It was just that good.

Melissa was EXTREMELY helpful with what we needed. She went above and beyond what I would expect from the AT&T store. Ive been to many locations and this was by far the best experience Ive had. Thank you so much. She should be commended for the customer service she provides.

Ive been coming to this store for years now and its because of the service! Jamie has been assisting my family and I and we couldnt be happier. His knowledge, work ethic, and personality is what keeps us coming back. Thanks again for all you do.

I went with Jamie at the store when I walked in he greeted me. he is extremely knowledgeable and professional. Helped with all of my issues. I would definitely say he was the best att customer service representative I have dealt with and will definitely make this my main store

Danny was awesome ! Such a huge help, put me into a phone... ended up lowering my monthly bill too. Very nice and professional, will continue to come here.

Picked up a Galaxy S20 plus, very honest there, Samsung had a better deal than AT&T, after I got my they hooked me up with the service and was ready to go.

So helpful and very patience to elderly, thanks.

Visited the store for an upgrade and Danny was the associate who helped me. His attitude and professional;ism was amazing and made the experience very smooth. He also gave insight on how to better improve my plan.

Danny was a excellent help... helped chop my tv bill by HUNDREDS. Such a easy process too. Was greeted in a timely manner, as soon as i came in. & to think i came to the store to buy a $30 case.

I’ve been coming to this location for over 10 years and it’s for one reason, Jamie’s service! It’s above and beyond anything you will find anywhere else. If you are Jamie’s customer you already know!

Danny is my hero! He not only helped me lower my wireless bill which i am thrilled about; but he helped me get my pictures off the cloud and downloaded them all to my home computer.This saved hours of frustration for me. His patience and caring was outstanding.

Danny and Rebecca were outstanding today straightening out our plans and saving us a ton of money. Quality and professionalism to a T. Now I have unlimited data and can stream a bunch of channels, I really love my new iPhone XS Max.

Brian was great! 👏🏼

Very quick, nice, & helpful. Spent time explaining everything I needed explaining for. Willing to help get us a great deal!

Danny was extremely helpful and knowledgeable. Was able to upgrade my phone and lover my monthly bill. Highly recommend this location.

Danny was very kind and helpful, put me in a new iphone 7 and dropped my bill $30. Down to earth helpful guy... will always go to this location.

Thank you Danny at the Independence Store in Selden, NY, for helping me rectify an overcharge on my account. He went above and beyond to help me balance my account. I really appreciate his efforts!!

Danny was a very very nice & patient gentleman. Wish i received the treatment he gave me at every att i step into. Perfectly mannered, will always go to this establishment.

OUTSTANDING service ! Was referred to come and see Danny, by a fellow co worker of mine. Drove all the way from Nassau County. Will continue to do so. Cut my phone bill in half, along with my tv services. Very nice, professional & well mannered. Will be coming here from now on. Me and my whole family loved him, helped us all with phones and treated us all with the upmost respect.

Danny was awesome ! Came in to get a iphone 6s, he got me approved and into a xr & the phone was free ! Great service will def be coming back.

Danny & Jamie were a great help to me... very patient and helped me with a difficult moment. My phone had broke, they guided me through my insurance claim, easiest process ever. Me and my father come here for any and everything !

Excellent outstanding service... walked in, for a new home phone battery because mine had broke. danny lowered my directv bill by nearly $230 ... will definitely be coming back here

Danny and Austin were great !!! Spent almost three hours with them setting up my new phone ... thanks !!!

This is the best store Ive EVER been to. They were very informative and gave me a bunch of options. The manager Jamie is a big help and always does his best to accommodate me. Their water cooler produces the best water in Selden

Horrible customer serviceThey are no help and won’t help me

I came in and bought cases, Daniel Ramos was very patient with me because I couldn’t make up my mind. He helped me pick out nice durable case for a great price !!

When it comes to cell phones... Jamie at Fusion is the man to see .... problem solver, reliable, witty, always takes care of everything, no need to say more !! .... Fusion has been great over the years, Jamie is the man to see !!

Its a wonderful store. Not only are they eager to help but they have smiles on their faces. This is true especially for Danny Ramos.

The sales associates in this store are all extremely professional, courteous and helpful. We have been coming to this store for years and always get the best service and prices.

Miguel was a great help in setting up my phone...very friendly and professional. Glad he was the one to help me

Came in last minute, danny put me in 2 phones 1 free one & lowered my bill. hes the best

Love the guy Jay. He is very knowledgeable and can help with just about every problem and if he cant he will try every way he can to help you.

Something that should have been simple has turned into a huge issue and Jamie, the manager, has shown a complete lack of follow up and customer service. The mistake they made is effecting not only me, but another, whos line I was previously on and switched off of. At least 10 times, once per day, I call and am told that Jamie is with a customer and will call me right back (which he never does.) If I do get him on the line, he says call back in 10 minutes if you do not hear from me and when I do, he stepped out. Everyone else in the store seems to be lost, with the exception of Ahmed who was able to resolve some of the issue, and they tell me they cannot assist and I will have to wait for Jamie (I am here at the store now and Jamie left after not calling me back from earlier). Coming from someone who is really easy to please, never writes reviews and avoids confrontation, I feel strongly enough to urge others to visit a different store in hopes of a better experience. It is one thing to be busy, it is another to have no regard for others time or miscommunicate what you are capable of when it comes to following up.

Rachel was very helpful. Best customer service! Definitely recommend this location!!

Danny was a huge help, answered all my question & was very respectful, have always dealt with him at att

Have been in and out of the store with phone related issues this past week and the team in Selden was able to get my issues resolved relatively quickly - a big thanks to Jamie and Rachel for helping me out!

Danny was a very nice guy, helped me lower my bill and put me in a new phone & got me free tv on my phone

Came with intentions of changing my plan, left with a cheaper bill and a brand new Apple Watch on my plan !! Danny was the best ! Appreciate him so much.

This place is awesome,the staff is nice,and especially the management,always look out for me,and always keep me updated with the latest deals.Its always a pleasure doing business here at this location!!

Went to this store ... outstanding, everyone greeted me and treated me with the upmost respect ! Will always go to this consumer. Helped me lower my phone bill, as well as put me inside of a new phone.

Came in yesterday & stopped by today to thank danny he helped me figure out how to lower my bill and put a hotspot on my phone. very helpful

NAZ WAS AWESOME! Thanks for helping me

Walked in... soon as I went in, straight to business. Danny helped me save $$ and put me in a brand new phone ! Best experience I’ve had at a AT&T store in a while. Just moved back to ny and will be coming here more often. Thanks danny.

Danny was a big help i got samsung galaxy s10 plus, he transferred my stuff very nice to my wife and kids will always come back

Danny was very helpful in setting up my new phone, after recommending a phone that was appropriate for me.

Rachel & Danny were a huge help ! Very patient and nice

Have been going here for years; everyone is friendly and helpful. Theyve helped me save money on my service just about every time Ive been there.

Came in & got a new phone ! Danny was the best, very patient. Go here !

They stole from me and won’t help me

Danny was the best ! Very intelligent and also very respectful

Went in, angry as ever. Was tired of paying over $300 for tv ! Thats crazy, Danny made my bill much lower and helped me get a new phone. Very professional, kind and patient. Will always come to this store !

Bad ppl

Im on at&t for almost 30 Months Im from Texas, Latin, and Jamie is the best guy I ever met in At&t shop center, explain very well, pecient and has a great personality.

Dan provided excellent service fast and easy

Great store. Always taken care of by Jamie

Amazing Staff and store great prices and affordable plans

Manager Jamie is very active and friendly. I had a great customer service.

Great service patient and friendly

Been going to this place for years, and always have a good experience. Jamie is the best!

Danny was a great help, hes the best

When you order a phone and they order the wrong color and you can’t get refund and it’s been a month so far

Danny is always very helpful and extremely patient!!!!

Came in as soon as he was closing, had a little hassle prolonging my bill Danny fixed it all up. Thanks

Went in for an upgrade didnt have phone in stock so we ordered picked it up and come to find they added a tablet to my account with out telling me. tried to return it they demanded a $50 restocking fee and then proceeded to charge me a $36 activation fee for something I didnt agree too. They couldnt even produce a signed contract. anyway I returned paid the fee ATT refunded me ill never go again to this place.

Danny was a huge help... got my bill straightened out & helped me with a new protective screen for my cell phone.

Dannys the best there !

Talk to Jaime very good help very friendly

Danny was great !

Danny was a huge help ! put me in a phone that solely fit my needs and budget, will always come back !!!

Danny was a huge help, came in with a broken phone he lowered my bill & put me in a new one

Danny was Great !!!

Great

Good