One of the best Walmart autos I have been to an extremely long time. After picking my car up there was an issue and the staff was completely friendly and made sure to resolve my issue so that I could get to work. The older gentleman who was a technician with a long Gray beard and a bandana was extremely kind and helpful. He does not disrespect women or down talk to women about autocare like most auto mechanics would. The customer service young woman with red hair and glasses was extremely sweet and helpful. Although my service was complete to my satisfaction be prepared to leave your car at this location all day. Despite the wait, I will continue to use this location based on the female friendly atmosphere, helpfulness of staff, and integrity of management!!!!!!!

Full synthetic oil change w/o appt. for under $61? Count me in everytime! No vacuum or window wash but apparently I was paying at least $30 for that!

I have been to a lot of Walmart auto shops, and this is the best one in the area. Clean and professional. I had to have them help me with something a Walmart auto closer to me messed up, and they were very kind and helpful in resolving this issue. They even gave me a discount even though it wasnt their stores issues. Shoutout especially to Jordan, an awesome employee who made sure I was taken care of properly.

Very helpful employees. Always kind!

Awesome work!

I have been here three times. In the last month for tires. Each time they have told me by appointment only, yet never offered a time or day. I called today and asked for an appointment. She stated that she had NO appointments for today. I quickly replied that I didnt ask for today. Does this place enjoy not offering any CAN DO statements? This is the worst customer service I have ever received. And NO other WM Auto Center will even offer appointments. What is going on?

Got new tires. Arrived at my 7 a.m. appointment but there was nobody to check me in. Waited 30 minutes for someone to show up. Employee was late to work. Other than that everything went smoothly and my new tires have made quite a difference in the way my car drives! I asked that they save two of the old tires which they wrapped in plastic and put in my trunk. I appreciated that.

Prices are good but serve is slow. My son purchased a battery for his car and wanted to have it installed. So we went to lunch and two hours later it still hasnt been in stalled so he just did it himself on their parking lot.

The employees had given us an estimate time of 1 hour and 30 minutes. We had waited 2 hours and they STILL have not started on our car. All we needed was a tire replacement and nothing else. We understand that its an estimate time, but this is just unacceptable. Other customers have been waiting even longer and its just a shame that they dont consider their customers situations.

Pretty great experience overall. Drove up, was told that it would be just a minute and was helped pretty soon after. Battery replacement. Leisurely walked up to the front to Subway (they were short handed) waited there about 7 minutes when I received a call that my vehicle was done. Walked back, paid and on my way.

The Tire center helped me fix a flat. My damaged tire wasnt repairable, but they found me an affordable replacement tire in minutes and installed it quickly. Great and fast service!

Fast friendly service. The two young ladies who assisted me were very thorough and even replaced the missing air valve cap on my flat tire. Much better customer service than the store at this location.

Staff is inattentive when you talk to them and dont communicate with one another. When I was first dropping off my truck for an oil change the guy asked me three times what kind of engine I had, each time he walked a few feet then turned and asked me the engine type.( We have a different engine than the original.) After an hour and half we came back to check on the progress. Again we had to tell them what kind of engine we had. Three hours of them having the truck we come back to find out they havent started yet. At this point were pretty tired and frustrated. They tell us theyre getting started right then and it will only be another 30 minutes. 30 minutes go by and they come out asking what kind of engine is in the truck. We took our truck and left. It should not take three and half hours to start an oil change. Let alone the number of times we have to tell them what kind of engine is in the truck after theyve already entered it in their system.

Waited over 2 hours to have a new battery installed. What was really frustrating was being previously told that it would only take 20-30 minutes. It took 1.5 hours for them to pull my car in and 30 minutes to.complete the work. The mechanics seemed nice but managers seemed less concerned. Wont go back to there for service or maybe not for anything at all.

A great location to get a new vehicle battery. Great battery selection to choose from and very good prices.

Everyone here is so friendly. Was honest the first time I brought my car in about what was wrong with my tires. Didn’t charge me because they didn’t do anything but look at it. Came in a second time to get the problem fixed and they did a great job!

Just called auto center to ask if they change alternators and i never realized one word, no could be said so rudely. I asked if they knew any shop who did and was hung up on. ZERO STARS!!!!!!!

The work is good, but the wait estimates are always off. Expect to spend 2-3hrs here unless you show up at 7am. They just rolled back their full synthetic price too, to $39.88; $35.88 for semi-synthetic (dextros); $35.88 for conventional high mileage; $29.88 for conventional.

Good oil change service. Staff was helpful

Low tire light came on while I was headed to Walmart, one of the mechanics was to nice to check all my tires for me. Greatly appreciated!

😈great service very friendly, but had our 6 year old twin grandsons with us, otherwise Id give 5 stars lol

Purchased tires 6 months ago here bought hazard coverage and everything. Got a small nail in a tire. They told me it would take a half hour or so and only 2 vehicles were ahead of me. 2 hours later I went to see what was taking so long and they said there were 5 vehicles in front of me and it would be 3-4 hours more. I demanded my keys and left. I wasted 2 hours of my day in which I could have been at work. The least they could have done is let me know truthfully how long it would take.A competitor down the road fixed it in 15 minutes for no charge.

They were amazing here! Such friendly service.

They do a good job for the most part but they are always short-staffed

Ive just experienced my last visit to this Walmart. I hate it. EVERY time Ive been there, there are a minimum amount of cashiers. Tonight, on a Saturday night during Halloween season, there were TWO lanes open for more than 20 items. And one lane open for 20 or less items. The cashiers are working their tails off while everyone else working around them walks by casually like they could care less that the two lines are 10 people deep. This is not a one time occurrence. This happens every time I go to this Walmart where the one or two lines open are at least 5 people deep with a ton of stuff in their cart. Its not like Walmart isnt making enough money to pay more people to be there. Its horrible and Im done with it.

The quality of service is good. The service is the SLOWEST ON EARTH though. Got there at 9 i was still there at 12:15.

Auto services were lazy

Called this store looking for a tire. Lindsey was so awesome. She had one in stock and held it for us. When we got there interacted with Adam which was a whole other issue. If we didnt really need the tire and have an awesome conversation with Lindsey we would have left the store after having a conversation with Adam. All I can say is wow. Rude and thinks he knows it all!! Will not let you talk and does not go out of his way to help you. We had a conversation with another family member and he started to but in. He should not be interacting with customers directly.

Worst experience I can ever recall. After 90 minutes of waiting we had to check on the status of our vehicle. We needed a simple oil change. No updates given by management on the status and time remaining. Gordon told me there were still 4 cars (30 min per car) in front of us. When I asked for the keys so I can leave...it took another 15 minutes. Horrible time and will never return there for service

Did a great job replacing the battery and changing the oil on my car, and it only took 5 hours too!

Took way too long for oil change and balance tires. 2:15 hrs and no one was ahead of me. Told it would be 1-1.25 hrs to complete. Others waiting had same comments while waiting

Just came in off the street after being rudely turned away from Big O. Had a flat tire and needed a new tire. Beth helped me out with a new tire, at a very reasonable price--Was under $70 for a new tire installed. They got me in and out in no time, Im very happy with my experience, and was able to pick up a couple of groceries and wander about the store while I waited. Ill be back!

Went in for an oil change, the guy working automotive was hilarious. Was busy and short staffed but had a positive attitude. Did it quick and for a good price.

Left my car with greasy dirt on steering wheel and gear shifter. It was all over...got on my cloths and hands. Come on...you are better than that

Cassie is good manager and the Techs are great mechanic s

They did an excellent job on an oil change and a new battery. They evenbtested my old battery and aaid it showed good, but i figured it was time anyway. I appreciattw the honesty and they workes fairly quick. Nice folks in the whole department, would highly recommend.

This is hell of all Walmarts, especially the Car and lube section. They bill you for services and then they do not give the service. You request them a review, they give a smart talk. Like for oil change of my car I have taken a package with many other services costing nearly $36. After payment and getting back the car, I have found that vacuum has not been done. When reported, the manager told that ashes from cigarettes can never be cleaned by vacuum. (!!!!) For my next oil change I am surely choosing my neighborhood shop @ $15. bye bye Wlamart @ Shawnee Station.I would not go even there for Groceries. A lady, always in black scarf, at cash register abuses customers. The management seems to have no control over customer service at shelves (where a man suggests to purchase vegetables from Pakistani/ Indian stores if not found on the shelves) and at cash registers, the woman in black scarf always denies to put milk in separate bag and she bags items in a way that damages bottles and packaging. The woman also gives lectures on whom to trust while messing up with bagging.

A great place to get your battery replaced.

Was first in line on a rainy Sunday morning for an oil change, windshield wipers replacement, & revitalization of headlight lenses. All was done just fine, with appropriate amount of wait time and cost.

I got my oil change done here and they left the oil cap off and left it next to my engine. Oil spilled out all over my engine and Im now going to have to get my belt replaced. By the time I caught it, I only had 2qts of oil left and my car holds 5qts. I just got my oil change about a week ago. I had to go buy more to put in my engine so that my car wouldnt over heat on my drive back from Omaha to KC. Who leaves the oil cap off after an oil change? Thats terrible.

Took FOREVER for them to change my oil. Waited a good 3 hours and there was only one car ahead of me. The workers were acting like jackasses which probably contributed to the delay.

My favorite location. Through all of my dark times my family and I have suffered they were there concerned and offering a helping hand. Thanks Toya-CSM and Wendy and Karen and all of the door greeters. Marlon Washington and Arienda and all of the ladies in bakery. Lets not forget those ladies in the fitting room and answering the phone. Great job and much love and thanks to you all for your help, concern and most importantly compassion and customer service! Sincerely, Carolyn Thomas

Good job. They are always busy so go early!

Sat in the waiting room for 4 hours for them to tell me the patch job I wanted on my tire they could not do because it was to close to the side wall. It should have imediately been looked at to see if it could be patched. Litterally a waste of 4 hours in there dirty waiting room.

I had a battery that gone bad which I purchased from here, the manager was the one that took care of the issue as they were a lot of customers waiting I was in and out in like 10 minutes, turn out my battery needed a charge and the did that, and since its a big store I wondered around and before I know it, I was called on the announceator that my battery is ready for pick up, I was on and out the automotive department in like minutes, the folks there are doing an awesome job there and I really appreciate it.

I was there on July 5th for a change of oil + new tires. It took them 4 hours and half to complete the work. My car was inside the shop for over 2 hours without anybody looking at it. I heard that some of the employees were disgruntled and hand walked out. The manager just gave the scripted response of I apologize for the inconvenience and hang up on me. Next time Ill find a shop that is more professional.

Never had a problem with the shawnee mission Walmart auto care center

Went in for an oil change at 11. Waited 5 minutes before going inside for help. Inside I waited another 5 minutes before someone came to help. Was told it would be 2 - 2 &1/2 hours. 3&1/2 hours later my car is outside behind 2 more cars. No one was there to help. I pushed for help on the credit card reader. It said an associate is on the way. The screen refreshed after some time. I pushed it 2 more cycles before I got help. I. Said I needed my car. Then they could not find my keys. This only took one half hour. Not impressed with the service.

Price good wait is forever.

I got an oil change. I was lucky and got right in. I was in and out.

Oil change prices are reasonable.

They took very good care of me

Dont eat at the deli. Theres an older Indian woman there named Surrender, but its spelled a little differently, who doesnt change her gloves between touching the trash can and the food. Management wont do anything about it. The store manager, Melissa Franey is worthless. Someone is going to get sick and theyll have a real problem.

👽 Good place for oil changes or tires. 👽

Affordable of course, but they have staffing issues often and it can be a major problem. Check the work, keep your receipt.

Cheap tires and tire service. Not super fast, but it gets done.

This is the slowest place ever took 5 hours to change a tire. It wasnt on a car and I bought the tire from them 4 hours went by and they still hadnt put tire on wheel

Slow slow slow. No sense of Urgency. No body wants to help. Dont come to Shawnee mission parkway Walmart

Do not use them to do any services on your car. I took my car there waited an hour and half for them to install 2 new tires, there was 1 car ahead of me. After 1 1/2 hours asked how much longer and they said another hour or so because people were about to go to lunch so i left and didnt have them do it. Worthless

The worst experience Ive ever had getting my oil changed. It took over 2 hours to get out of there, as I watched their staff standing around talking and stuffing their lips with chewing tobacco. I will never go back to Wal-Mart for an oil change. Do yourself a favor and go somewhere with true professionals.

A little slow but good job and prices.

Takes for ever, price is stupid high for what they do.

No Handicap carts availability.

Very good bang for the buck.

Took over an hour for a routine oil change, 5 mechanics there, 2 vehicles besides mine in the bays.

They are always short staff when going in for a oil change...I hate it

Good for oil changes

Very friendly associates and they took care of my needs right away!!

Customer service is great

They sold me a trailer wheel and tire with the incorrect bolt pattern. I even brought the old wheel in with me.

3 hour wait for 4 tires to be replaced.

I went to this walmart once. I lost my phone in the store and had to talk to customer service about it. It was the worst day of my life..

Was told it would be a little less than an hour wait but went back an hour later and they hadnt even started my oil change. Ended up being 2 hours before my car was finished.

Usually have products and services I need

They had three techs call in sick today and and the wait was more than three hours.

Awful in that special walmart way

Always friendly!

The most garbage place around. Have you wait for 2 hours after checking you in for service, that they cant perform the service they said they would do. 👎👎

Tires good price

Very helpful

Great service

Waited 4 hours for a tire change

Very poor service

Very good

Slow and tried to over charge me

Quick service

Reasonable cost

Had everything i needed