Reserved a truck for 10am on Saturday. confirmed the prior evening. Got there a few minutes early and my truck was not there. The kind women at the Home Depot customer service desk (where you pick the truck up in Shawnee) called Penske to find out where it was. She was told it would not be there til noon. Why have a reservation if they cannot honor it and how come no phone call to let me know. Had hired some boys to help had to pay them extra since they sat around for 2 hours waiting for me to get there with truck. Worst rental experience I’ve ever had

NEVER RENT FROM PENSKE!! I was going to rent a truck to move 2 couches I had and I was told by Bill over the phone that my price would be 76.04 so I said thats perfect and went to the Shawnee home depot location to pick up the 12 foot truck and when I came nobody knew what I was talking about and I got charged an extra 150.00. Didnt get the truck so I left and got a call the next morning saying I had their truck and I had someone with a weird name driving and they cant find their keys. I never rented the truck but it was still checked out to me and now Im getting blamed for Home Depots mistake. Totally unprofessional. Save yourself the trouble and go to uhaul!!!