Had a great experience! Thomas Gold did an outstanding job! Will definitely buy here again.

I havent purchased a car here so not sure about the sale team service. But I do use their service center for my vehicle maintenance and they are great!! always set online appointments for faster service.

Super impressed with the Kia Team in Shelby. This dealership (Renaldo) was low pressure, super attentive, patient and went out of their way to provide transparent information on the car of interest and even when in financing. While purchasing the car they found an compelling interest rate (financial arrangement) and worked with me to put together a deal that made sense. The entire team, from sales, to parts to financing were awesome. I am not an easy customer, and during the course of over a week’s communication this team was low pressure and always available to answer my question. If I were to “ding anything at all” when ordering add on accessories I was surprised to see labor charges associated with “installing” all weather mats and a cargo net into a new car. Minor gripe aside, the team worked hard to earn my business and they went out of their way to make sure I left as a happy Kia customer.

This is the 2nd vehicle Ive bought from Renaldo Kia. I have always been treated with the utmost sincere fairness and kindness. Jeff Ferguson couldnt have been any nicer and helpful and John Dew handled the financing extremely professionally. Thank you both, as well as the service and detailing departments!

I bought a car this year of 2021 a jeep compass 2015 and I was offered no warranty and the car started to mess up less than a week of having it. I took the car back to the dealership so they could fix the problem or put me in something else. The transmission was overheating causing my car to loose power on the highway not to mention I have 3 young children that rides in my jeep. I had to pull over on the side of the highway and let it cool before driving again. I pay 400 dollars a month for a car that I cant drive . I do not recommend buying a car from kia reanaldo of Shelby. They sold me a lemon.

Jeff was great! Got me in a great car for my budget!

So far, I have had good customer service at this location. Prices seem reasonable for most services.

Jeff and John are awesome to work with! I purchased 3 cars from them. Kind and through.

They were very pleasant. I was satisfied with my experience. Had a great waiting area with snacks and something to drink while waiting.

Great, friendly staff. Got in and out quickly. Thank you.

My experience it has been always very good and every one in there are very professional and friendly they really make you feel welcome

I loved my experience at Renaldo Kia from the first time I talked to someone my husband and I felt like more than just a quick sale. They cared about all we asked for from the moment we explained our situation. Lewis in the financial department took an impossible situation and turned it around to a dream. We had heard “no” so much that I almost dropped the phone when he said “yes”. Then the icing on the cake was Abigail in the sales department took her time answered all our questions and if she didn’t know she made sure she found out. Her pleasant personality and straight forward, truthful attitude had us hooked. I dare anyone to give them a try call first because for once they are truly a company that will let you know something before you come and you don’t have to spend an entire day at a car lot just to hear them say no. Good luck to anyone that gives them a try and thanks Renaldo Kia for helping me get such a wonderful birthday gift.

Had my car towed there from another local business to have repaired because basically the other business had brushed me off.Anyway I spoke with Annie in the service department, explained what was going on with my vehicle. It turned out my engine needed replaced.Thankfully my vehicle was covered under warranty. I want to tell you this dealership was awesome!! Annie kept me up to date through the long process of it all.Would recommend highly, Thanks again Renaldo Kia and your wonderful staff of employees

Ashner was very professional and a treat to work with. He allowed for a nice laid back environment and gave me every option I had available to me. He kept me up to date via calls and text messages. Sincerely a great salesperson and I would highly recomendad working with him.

Customer service is A1! That’s top priority for me.

In and out in an hour and a half thank you Scott McKinnon and John Dew for all of your help!!! I am extremely happy!

Our car buying experience with Renaldo Kia was extremely easy. We were not under any pressure at any point and Thomas Gold was very pleasant,very helpful and knowledgeable about Kia products. I would recommend Renaldo Kia to everyone.

They were quick to remedy a situation with my Cadillac that was initially from the former GM dealership. Mike was a pleasure to deal with.

The Service Department is awesome. They always do exactly what they say and are so good to discuss issues with you. They never push you to do something you dont need. Eli Garner is great to work with!!! I trust this service department more than any others in all of the years I have been driving.

I absolutely recommend Renaldo above any other dealership I’ve ever dealt with. That also includes all the buy here pay here places as well! Everyone that you come in contact with not only acknowledge you, they make eye contact and greet you with the most professional and cheerful greeting! If any of them are having a bad day ever, you’d never know! Super motivated professional sales team and superior finance team work hard to put you in that car for the most genuine reason than just a paycheck for themselves. The service and parts departments are very friendly and accommodating and never make me feel I’m being a nuisance. I would actually love to work there! Inviting and happy atmosphere with the best latte ever?? It’s a no brainer where I will continue to shop and I would even be honored to be a member of this staff! Great job guys! I’m Kia Soul(ed) for life♥️

I have had my 2015 Kia Soul serviced here since buying it new. I have always been satisfied with the service department, and Annie at the service desk is so nice and helpful. Great atmosphere and great people.

The best car buying experience I ever had.

Very nice salesperson. The cars are great reasonably priced and the promo was great.

Ashner was a great salesman. What a great place to do business whether buying or leasing a vehicle or having service done. Never was pushed to buy and very knowledgeable. Thank you to everyone at Renaldo Kia. 🙂

We arrived late to look at a used car. The sales manager, financing guy and our sales assistant all stayed almost 2 hours past closing to help us close the deal. We drive 1.5 hours because the deal was so good and there were no surprises. Good people to work with!

I made an appointment for service in advance only to be told upon arrival that there was no one available to do the primary service I needed. I wish I could say this was the first issue Ive had with their lackluster service. To top it all off I was charged almost twice the price quoted online for an oil change and tire rotation. When I showed the service manager their OWN website, he said oh we dont go by that. I could of saved myself the 20 min drive AND MONEY and went to the shop above my house that always has a qualified mechanic on duty.

Wow, the customer service here was amazing. Christina was very very consistent on checking on me and making sure I was comfortable. Great place!

I had a great experience here at Renaldo Kia. Abigail and the sales team made the process simple and easy. I would highly recommend you visit Renaldo Kia if you’re looking for a new vehicle.

Amazing team..great service & they work for you to get you in the car you want..highly recommend Renaldo Kia for your next car purchase..Rusty did a great job & put me in a great car..thanks!

The Kia service department is slacking in many ways. After taking my car in to learn it had a recall they told me they would order parts and call me to set up a appointment the next week, they never called and when I called to set up the appointment they said they had lost a few people and were short with help so that’s why they never called, after taking my car in for a scheduled appointment I asked how long to except it it be there and they said 2 hours after 2 and a half hours I called and asked would they be finished in 3 hours and was told no that they were short on help and the guy that was fixing my scheduled recall had to stop and go work on something else so he wasn’t going to be finished, so he wanted to know should he put my car back together and have me come back another day after 2 1/2 hours of doing nothing, also the manager was not there this day for me to speak with either, so after keeping my car this long nothing was done to fix it. However the Kia in Hickory said this was a easy fix and should be done in a hour! So I highly recommend for you to make the drive to Hickory and not rearranging your whole day for these people and avoid Shelby where no one seems to come to work!

Everyone was friendly and helpful. They answered any questions I had quickly .

Ashner was very helpful and very informative. They were very friendly and even kept my son occupied while I was filling out information. They gave my son a balloon. The financial manager was awesome as well and really helped me.

I had an appointment and they took my car for oil charge/ tire rotation as soon as I got their.was offered coffee and snack while I wait.I have had a Kia for many years now always habe my service done there.everyone is not just professional but also kind.wouldnt go anywhere else!!!

Brandons expertise was a big help when we were looking for a new car. He was there and walked us through every step of the process and made our purchase extremely simple and painless. He was very upfront and honest and we never had the feeling that we were being sold a car, but felt like he was there to help us find the best car for our budget. We couldnt be happier!!!

Great experience. Easy to get along with. This my first car brand new car off the lot and they made this the best experience. I really appreciate Ashner Desir (Sales Rep) that took care of me.

Nice staff, fair enough prices for a dealer. Id trust them with service as well as sales with no worries. Happy with everything suggested, with nonexistent upselling. The salesperson I chatted with while waiting was honest, up front, and didnt push when we declined to test out a new model while waiting for service. (My 05 is still in great shape, I want to run the wheels off before upgrading!) Will shop again.

What can I say...Anita was AWESOME!! Everyone at Renaldo Mia was excellent, professional, courteous and helpful! They made the process perfect!! Could not have asked for anything more!! If you havent talked to them, please do so...you will not be disappointed!!

I have been a Kia owner for 11 years now. The first one was a 2008 Kia Rio LX I purchased on 8-21-2009. The car only had 19,135 miles. I drove that car over 9 years and it would still be running if I hadnt totaled it on 12-18-2018. 🤣 In over 9 years that car NEVER ONCE LEFT ME STRANDED! It came close once due to a power train sensor, or some kind of sensor. But after 10-15 minutes it cranked right up and I made it to the dealership for repairs. They loaned me a Kia Soul till the car was ready and didnt charge for the loan. All they asked was that I bring it back with the same amount of gas, 1/2 tank, which I did. (And of course no smoking in the loaner. Since I dont smoke that wasnt a problem) The repair was about $200, VERY REASONABLE! A friend had shown me where the sensor was beforehand, it was buried so deep in components I KNOW RENALDO KIAS TECHNICIANS HAD TO REMOVE AT LEAST 6-8 OTHER THINGS JUST TO GET TO THAT SENSOR! Another time one of the 4 cylinders stopped firing, but I was still able to drive it to the dealership with only 3 cylinders firing! The repair was like, $207, which I considered a very fair reasonable price. In over 9 years, there were only 2 other times it wouldnt crank. The problem? I had to clean the battery connectors. Then down the road I went again happy as a possum eating briars. I finally totaled that 2008 Kia Rio on 12-18-2018. On 12-26-2018 I went back to Renaldo Kia and purchased a 2017 Kia Rio LX. It only had 4954 miles on the odometer! Man! Talk about a sweet ride! And the built in Bluetooth is awesome! Plus you can press the Media button and listen to YouTube songs thru the car stereo! Wireless! It doesnt get any better than that! (Be sure to create a song list on your phone, dont drive down the road fooling around with your phone!) And since I was a longtime customer, they gave me one heck of a deal on the price! THE BOTTOM LINE; If you dont dog a Kia, (you should never dog any car period) always get the oil changed WHEN ITS DUE & ONLY AT THE DEALERSHIP, have all repairs performed ONLY AT THE DEALERSHIP, (theyre very reasonable cost wise) have little things like cabin filters replaced, and tire rotations when the dealership suggests you do so you will NEVER have a major engine problem, and the car will never leave you stranded. As a Kia Rio LX owner for the last 11 years, I know. I will drive NOTHING BUT KIAS FOR THE REST OF MY LIFE! ❤

Abigail, John, and Marquette were great at what they done. They were friendly and very out going.

I absolutely loved the service and hospitality. They’re so kind& will help you out as if you’re family. I absolutely loved them! I would recommend them to anyone! Mitch& Bo are amazing. They honestly helped me out so much!

Ashner was very professional and very polite and kind. i would recommend him to all my love ones

Went today with full intentions of buying a car for my wife. Asked to see a specific 2019 and one of the managers informed me they were not in production after another one told me he could possibly have one on the lot in 4 days. Oh well, a competitor has one on the lot today, not bad for a car that isnt even in production yet. What I took from this is either this dealership will BS you to manipulate you into buying what they want to sell you or they are so unprofessional they dont know what is going on in their own industry. Either way, better off going somewhere else.

Was there with my good friend Diane and she brought a car from there in excellent condition and very reasonably priced. Very easy to work with and a great friendly place. Bo is the manager there and he was a very helpful person who was wanting me to bake him a homemade cake which I did and it was very good everyone loved it very much.

Staff very nice and helpfulAlthough it was a little bit to much music and both TVsGoing at the same time.

Nice people. Walked me through the entire process and made sure I understood everything.

This is a great place to get you car needs handled. I have now got 2 cars from this location. My car is a 2016 Toyota Camry and my wifes car is a 2015 Honda Civic. We are both very happy with our cars. I have to also bring up the fact that the service department people are awesome at the Kia shop.

Was very disappointed had some work done to my car because the engine light came on and it didnt want to pull had to keep calling from work to get updates on it. 7day later got a call car was ready picked the car up notice one tire was a little flat got home Washed it notice 2 cuts on the wall of my tire i had to get a new one not only that the steering wheel is hard to turn SMH

My daughters first used new

One of the most efficient and quality car buying experiences I have ever had. Would recommend to everyone, to shop locally for a change. The sales staff at Renaldo Kia are awesome.

Mot sure of his title but person who handles final paper work. I noticed an error and his comment was I did not do it. Doesnt make any difference who did it. An error needs to be corrected. He finally marked thru error and I asked that he initial the correction. Basically threw papers back at me. Believe his inituals were LP. He spoke so low we could not understand. I politely asked if he could speak louder to no avail. Not sure what problem was but lets just say I dont plan to be back at Renaldo Kia in Shelby NC.

OMG!!! The guy Bobby was so nice and helpful in every way. Him and his staff. I went in to get my car fixed and they were so helpful and the hospitality was awesome. I almost bought another car. Lol!! Thanks

Very pleased with the service department, specifically the manager Bobby. My car had a major problem, and Bobby took care of the work and put me in a rental car for the several weeks it took for repairs.Thank you Bobby and Renaldo Kia!

This is the second vehicle we purchased from Renaldo Kia. We went in this time to look at new cars for our daughter. While needing reliability, some ungraded features and staying within her budget we found her a new Kia Soul. We test drove it and walked out a little bit later with her new car. Our sales rep was Mitchell Hilton who was very friendly and no pressure or hassle at all. Would highly recommend Renaldo Kia and Mitchell as your sales person.

One of the easiest car buying experiences ever! Great sales people and staff.

Went in to purchase a vehicle. Traded my vehicle in and put money down. Two weeks went by and they called me saying they forgot to fill out some more paper work. Went back in signed everything and drove off with the car again. Now almost two months in I haven’t got no finance bill from the so called finance company that they said I was approved from. I called the finance company and they had no idea what I was talking about. So now the car lot is calling me saying that I am a liar and that I lied about my income when I gave them proof. How do you get approved for a car then two months later they are calling you saying that the finance fell through. They still are calling me a liar. I do not recommend anyone buying a car from them. This just happened to me. Don’t want this to happen to anyone else.

My experience was ok just wish they had something in my price,very satisfied with the help they provided

Bought a Santa fe here for my husband. He loves it. Great staff all around. Very wonderful buying experience.

Service staff was friendly and kept me updated on the process on the recall fix.

We visited the Kia Dealership hesitantly due to past experiences of other dealerships. Amber Halecki met us in the parking lot with a pleasant personality. She showed us the car we were looking at and offered another one that we may be interested in all without the high pressure sales tactic. She answered all questions that we had and was willing to find out the answers that she didnt know. Mitch came along for the test drive and was also very pleasant and enjoyable. We did eventually buy the car after considering a different car at a different dealership, partially due to the great customer service of the staff and the pleasant personalities. The Finance Officer, Delores, was also pleasant and easy to work with. Great sales manager, Benard. No problems or concerns with the purchase of our new car and will definitely visit them again when we are in the market for a new car.

Went in for service only, Eli was very polite and a pleasure to work with.

Always very courteous very kind and very honest even if I bought a different kind of car I would go back there for my car repairs and services

Very helpful.sales girl answered all my questions knew about the vehicle took a test drive real nice vehicle.

Everyone was super helpful and kind!! Had a great visit. Thanks so much to everyone at the Kia store! :)

Went in for service they kept saying they wanting to buy my car I said I wasnt interested they kept on telling me about their great deals on some 17s. I have a 18 after I left they have been calling me asking me if im ready to trade I said no the have called me 3 times. I am not interested in buying a car right now!

Had a great experience with the sales team at Renaldo Kia ! Was able to wind up the deal quickly and was on my way ! Thanks again for the great service.A J Lindberg

I have always been very happy with my kia sorento and the service with the service department.

Courteous knowledgeable and very understanding of my autistic son. Will be back. Justin in service really knows his Stuff!!!!

Its a very good and friendly place they care for you and your vehicle

All knowledgeable help gone. Got rookies in now. Be careful before you buy!

Literally the worst dealership we have ever purchased from. Their unprofessionalism and incompetence was ridiculous. After we made a second trip to the dealership to sign the rest of our documents, a few days later they demanded we MAKE THE OVER AN HOUR DRIVE back to the dealership because more documentation (That they should have had when we were previously there signing paperwork) required our signatures immediately or they will come take the car from us. Lastly, they sold my fiancé a car with a non functioning back up camera and it seems like it was never serviced in the first place and they just needed it off the lot. It has been over a month after purchasing we are still dealing with nonsense and not a single apology. I dont know what kind of dealership lets you leave with the car in the first place if they dont have everything they need, will never purchase anything from them again. Buy somewhere else.

Awesome service department and a very nice staff I will return for my service.

After the sale, the management especially Finance seems to write you off. i have been trying to work with Lee but he only responds when he needed something. Now that the deal is funded I cant get any assistance from him. I was waiting on my tag and he notified me like a week before temporary tag expired that I needed to pay SC property tax before i could get tag work completed. I have to keep driving to the dealership when I want to communicate with him. Word to the wise.....make sure that everything is correct and communicated before leaving because you will not get any help from them unless you spend your lunch break to go there. I have also been waiting for the information on cancelling an extended warranty, you know where Im heading to right now.....thats right 4425 E Dixon Blvd Shelby to see if I can get this resolved. Sam Smith

Loving my Toyota Camry I purchased in Sept. The staff is awesome and the Service Department (Justin) was awesome as well.

This was the first time i had ever bought a new car, i really didn’t know what i was doing, and I’m not so sure my dad did either! Lol Mitchell Hilton was definitely an angel sent from above! He went above and beyond to make us feel comfortable, and was very well mannered and respectful! Also, thankful for Bo for getting the down payment dropped for us!! I love my blue Kia Forte koup and i couldn’t thank everyone enough at renaldo Kia of Shelby!!

I cant recommend these people. They promise anything to get you in. At least they did me wasting my time and gas only to show me a new vehicle filthy and loaded with bird poop.

I stopped by on my way to Lowes, going ro check out the KIA Forte Sport Model, had never seen one in person. Was greated by Mark, he retrieved the key and within 3 mins we were starting the test drive. Took the 74 loop and returned, let Mark gather his Secret INTELLIGENCE on myself for his records and established my buying process. Was in a hurry got Dr. appointment and still needed to get. To Lowes and home first. These guys qualified me were professional and quick to help my scheulding needs. I will be back, way better customer service than Gastonia and they will match the lowest price. You earned my business. Outstqnding job Mark!

Very good place to go for help u on and for your car

Brandon Banks and the managers were so amazing in helping me in the right direction as far as establishing myself everyone was so friendly my plan is to tell all my friends and coworkers.

Awesome place, very helpful and the service department is very kind and knowledgeable.

I had a recall handled and they were very nice and professional, but they came up with $1200.00 in items they say need done. I dont have extra monies for these things

Horrible place to try to do business with. The sales lady was extremely nice, however the manager with the short man complex was a dick. The prices online were different than the prices in the window. He tried to tell me that was if you qualified for all the rebates but that was not true. I showed him on the site that was the Renaldo discount for trying to move the 2016 model cars and their was no disclaimer. And at the bottom incentives were listed that you could also qualifie for. Once he realized he was wrong he stormed back into the building and did not come back out. He tried to take my phone and I refused to let him have it. Needless to say we went and bought from a different dealership.

Clean. Prompt professional service always

Good service, great low pressure service advisor, knew what he was talking about.

If I could give lower than 1 I would. We were attempting to help my daughter with her first car buying experience. I went on line requesting quotes on a Kia Niro LX.I received a call from Linda with Renaldo Kia in Shelby, NC. She asked for the specifics of what we were looking for. I told her we were price shopping for a charcoal gray LX. Per Linda, they did not have the charcoal gray LX, but they could make us a great deal on a Blue EX. She gave me all the options and the stock number so we could look it up. She quoted a price of $23,000. The closest price we had was $22,998 for a silver. My daughter liked the blue, so we drove from Rock Hill to Shelby.We asked for Linda and was told she had left early. We started with one salesman, then another came out to help us. We were asked how much Linda had quoted us, and we told them $23,000. We were told that they didnt know if they could do that, but they would do what they could. We went for a test drive and came back and started the paperwork. We assumed it was on $23,000. They ran the credit check. Our salesman didnt return. Another employee we assumed to be a manager brought the payment options on $25,400. We said no it was suppose to be $23,000. He said he couldnt sell it for that, because that would be a loss. We asked why he didnt tell us this before he ran the credit and started the paperwork. Answer: I told you I would do the best I could. Needless to say it got ugly from there.He said they had fired Linda and they didnt know where she got that price from, and he still thought it was completely honest and ethical to withhold the price until after he ran the credit check. We left at this point, but not before I mentioned social media and the Better Business Bureau.I have been lied to by salesmen before but never so boldly. The sales manager came out before we could leave and asked for 5 minutes, but he still was over $24,000, not that I would recommend her buying a car from a dealership that condones such unethical and dishonest behavior.

Thomas Gold and staff really helped us out with a last minute sale that went past closing hours.

Great service and great prices! If youre in the market for a new or Pre-Owned vehicle go see Anitra!!

Ronaldo is a wonderful place

They did more than I told them to do

It is a very hard market for car buyers looking for good used cars. I searched all over the web in three states to find the exact car I wanted. I was looking for a used Kia Soul + with a clean Carfax record in a fairly narrow price range. I found exactly what I was looking for at Renaldo Kia of Shelby, NC.The equal of the good car at a good price is the way the sale was conducted by the fine folks at this dealership. The on-line representation of the car products at Renaldo Kia is straight forward and easy to use. This is more important than most people realize for many reasons. You want fair, honest and accurate representation of cars so you can make an informed decision about an automobile. Then you need good people to help you make a sale happen for you.I sent in an email inquiry to Renaldo Kia about the Soul + that I eventually purchased. Dale, the sales manager at this dealership could not have been more helpful in his email or more helpful on the phone as we discussed the car.The day I could get to this area from my part of North Carolina proved a bit of a problem for me as the only way I could get there was by train. Dale again helped me by having a sales representative (Justin) meet me at the train station in Charlotte about 45 minutes from Shelby. I got to test drive the car on the way back to the dealership to finalize the purchase.Kia makes some fine automobiles but not every dealership is the same. Each dealership has their strengths and weaknesses. I have such a good impression of Renaldo Kia from the fine folks who work there that I find myself wishing I lived closer to them so I could see if their service was as good as my initial sales experience. It was a fun drive back to my home in my Kia after such a good experience.If you are in the market for a Kia in the Carolinas I am not sure you can do much better than Renaldo Kia.Mike HawkinsPittsboro, NC

Awesome!!!!!The Service Department Is Excellent!!! Not Only Did I Receive Prompt Service But Everyone There Was Just Amazing!!!And Jill G. The Greatest!!!!☺☺

Prompt and efficient service

The service sucks ordered a key 3 times finally get them they tell me it has to be cut at their Chevy place which is not open lol

Great mechanic Service Department and staff!

Dont go there they treated me like they didnt want my money

Great service and friendly caring staff

Great ! good people

Wonderful service.Nice people,nice atmosphere.........

I am impressed.

GREAT SERVICE NICE PEOPLE

Very friendly and professional car dealership