We bought two vehicles from Renaldo, service and experience was great. Took my car in for an oil change the first service everything was good. So the reason they got two stars was because I took my car in again for another oil change and the Tech. had oil all around my car. Didnt even bother to clean it off. I think that is unacceptable especially when it is a white car and it came in cleaned.

Bought a 2012 Chevrolet equinox from this place (48k miles) in July of 2018. There was a recall out on the MOTOR and no one mentioned anything about it. So far, Ive had to replace a timing belt, pistons and rings in the motor, and now (this past Monday) the transmission went out while driving 85mph down a highway. Whatever you do, DO NOT buy a car from here. They patch cars up and turn around and sell them.

Its a good place t shop for a car in Shelby nc

Nothing but crooks & liars, stay far away from this place!

Great sales people. Knowledgeable, friendly, informative. Service department was awesome for my 30 day service check. Fast, and respectful. Glad I bought the vehicle here.

This Dealer really cares and truly wants to get you into a vehicle of your liking for a fantastic price. They have Honda, Kia, GMC, Audi, and Volkswagen Dealerships in the Charlotte Metro area. Try them out, you will see what I mean.

My father is Kenneth Adams and he raised me along with my 3 siblings to do the right thing. Hes set a great example in life on how to treat people the way he would want to be treated. Thats why when he shook on the deal and the interest rate he was quoted thats what he expected to get when he just signed the paperwork. He didnt know that it would be different. When he called in to discuss this discrepancy he figured it would be taken care of because of course they didnt mean mislead him. Surely it was an accident.....until they didnt call him back when they said they would. Im not going to say if it was an accident or not but I figured people would want to know the experience that happened to my father. Im in Charlotte so it would be difficult for me to get back home to discuss in person but if they wanted to reach out to me through my father I would be cool with that....if they are ready to tell me how they can correct the mistake that happened with my father. Im willing to listen.

Horrible customer service. Just horrible from the GMC side of the dealership. After buying 4 vehicles for the company I work for and 2 personal vehicles from this dealership, I will not be returning. Bought a van, and within a week it was “roaring” and the tire had went way low. The sales manager said this wasn’t their problem because it wasn’t on the “We owe” sheet, in which I never heard anything about. No communication between the Sales manager, the salesman and the “service” guy. Very arrogant and acted like I owed them something. Working for a non-profit company that drives many, many people around on a daily basis, I hoped for better service. Not the case at all... Our board members, the people we work with, and their families will be notified of the horrible service of this dealership.

Mike the service manager has always been a pleasure to work with.

I recently purchased a used Prius V with the help of my saleswoman, Keylee. She was fantastic from the first point of contact when I found the car on the Internet. She answered all of my questions so quickly and went way above and beyond! Everyone else in the office was incredibly helpful, and I was delighted to see a five-star individual, Christy, in the service department. I look forward to continuing business with this dealership and service department - it is worth the drive for me, a drive that is much cheaper now that I’m in the Prius! :-)

Fantastic Service people, I would not go anywhere else!

A great car buying experience is not easy with all of the competition around. But these guys are Rock Stars!!!

Sold a car to my elderly aunt who obviously had Alzheimer.

If you want to waste time and money and get drug bag and forth this is the car lot for you. Scheduled a detail after I bought the car, two weeks later I get a call that says the car is ready. We got there and it haven’t been touched. So they sent us off with yet another rental car, a week later the car was still not done. Not to mention the payments were supposed to be $320 on what we discussed and when I went to sign the paper work it had went up to $440 a month. Very unprofessonal and they will do or say anything to sell you a live of junk. Don’t fall for it.

Last time I saw this car its location was in Ga. Whats up?

We just bought our 2019 Acadia Denali from Jade at Renaldo Auto Mall. Buying a car is always stressful for me, but they took care of every little detail and went out of their way to make sure we were satisfied.

Looking at 2020 Hondas

Too much employee turn over

Fair Service

Bad

Friendly staff