6 staff people all on their phones when I got there.Had been waiting since lunch for a message that my phone was ready.Called VERIZON Corp about 5 and they told me to go to the store,They had sent them the order twice and had not got any response.A worker greeted us and asked us if we were there to pick up a phone.We said yes, he walked to the back of the store and shortly came back out with the phone in a bag.

The young gentleman that assisted us was great! Had our issues resolved and out the door quickly!

I was having an issue with my Samsung Galaxy S10+. Dropped calls, messaging problems, etc.. Triston and Sam fixed me up. It turns out, I just needed a new SIM card. I was in and out of the store in just a few minutes and the phone works better than ever. Great guys, great service !

Tristion and Jessica are the best Verizon customer service representatives. I had a unique situation and they took care of it for me. 125% great service..

Austin was great! Super helpful. :)

Amazing customer service from James and Tristen today! My mother and I came to Verizon to get assistance with her new phone. She was switching from Android to IPhone and her Android phone had been lost. Tristen greeted us upon arrival and listened to our concerns/issues then paired us up with James who was able to get us up and running on the iPhone, recovered pictures, contacts, and other things from the lost phone. James was knowledgeable, kind, and patient. We were blown away by the above and beyond service we experienced today. Five Star service with a smile!! By far the best customer service we have experienced in a long time!! Keep up the great work!

Horrible customer service on May 23, 2021. I have been a Verizon customer for 15 years and have always been very satisfied and happy with my Verizon service. The representative that waited on me was unfriendly, unprofessional, and totally unhelpful regarding the purpose of my visit to the store. This store formerly was very customer friendly, professional, and helpful, but that is not the case any longer! The representative that I had contact with was only interested in selling me the most expensive iPhone in the store. I will never visit the Shelby NC Verizon store again.

Tristan was very helpful and polite he fixed my phone great !

Tristan was great! I appreciate all the help gave me!

Christian was AWESOME at helping me out ! Nice, friendly, and cared about the customers!

The CSR was very knowledgeable.

Its clean and the customer service guys was as helpful as could be ... But ... they are out of everything. No phones, no tablets, and they didnt even have the charger I needed.

Customer service agent was very helpful and went out of his way to help me with what I needed.

Very nice staff,no wait time had the product I wanted great price, i have been with Verizon for 12 years never let me down. I dont remember the manager name that help me it was very pleasant.Thank you

Great service, caught few people, got a new phone cheaper than claims charges would be, tried to file insurance claim at home, but no internet access.

I have been a Verizon customer for over 15 years. They have always been a 5 until now. My wife passed away December 31, 2020 and I have tried my best to get access to my account to no avail. Was told Saturday to come in Monday to the store and they could do it. Was not told to get an appointment. Frustrated. Problems have been resolved. Danielle gets a 5 for putting up with my frustration and fixing the problem. Verizon gets a 3, going automated calls keeps you in a vicious loop when you need to speak to a human.

The gentleman I worked with Tristan was wonderful. He was knowledgeable and very helpful.

They were very nice and very helpful I would have to give them a 10 very personal

The place has lots of new phones to buy. Great customer service too.

The staff is amazing! I was having major issues when I tried opening my account but they were super helpful and got everything squared away for me. Also, shoutout to Sam he was amazing and super helpful.

Was very happy with the Service we received

Bad customer service and scam artists that screw your credit up the only way to make it right would be to remove all the inaccuracies and fix it on my credit report which obviously isn’t happening

Very helpful and great service.

Awsome manager.

They will help you sorry I meant to give you all 5 stars thanks for helping me

Ashley is very knowledgeable, professional & gives great customer service..

My wife and I have been with them close to 20 years. They seem to be all about the money and really NOT about the customer. No matter how long you been with them you dont get a discount. I am a local trucker and i delivered to all their local stores and every store i went to they were NOT NICE TO ME,, Only one was nice to me, the rest acted like they didnt have the time a day for me and I was delivering their products to them. They were to busy. Online service is awful, wait, wait and wait some more. Only one thing I like about Verizon is their Samsung galaxy phones. They need to work on Customer Service, because it is slack. To me Customer Service should be first above all, so I give them a one star.

My girlfriend went to this store and was shopping for some new phone cases. One of the associate proceed to help her find some newer phone cases. As the associate was helping her he also completed her physical body multiple times and at the end of the transaction he asked her for her number. Making her feel even more uncomfortable and her leaving in a hurry. She felt like this was one of the most unprofessional retail experiences she has been through. Needless to say I don’t think she will be buying from this location anymore from this experience.

Ive been a customer for years but Verizon has changed. Their customer service is so poor that they have lost my business. Shop here at your own risk. Verizon is the shady car lot of cell phones.

Unable to help with problems. Give you instructions for you to do everything yourself. Then unabe to contact anyone on phone to ask a question. Very poor tech support.

Christian was great

This is ridiculous went to purchase new I phone 12 pro, wanted to pay in full you have to do it all online, and set up yourself, poor management and customer service. I will be changing phone companies

THE EMPLOYEES WERE EXTREMELY RUDE TO US. WOULDNT LET US GO INTO TGE STORE & REFUSED TO HELP US PUT OUR NEW PHONE TOGETHER- WOULDNT TOUCH THE PHONE. WE GOT IT THROUGH THROUGH THE MAIL, WOULD NOT TOUCH IT TO SHOW US HOW TO PUT THE NEW CHIP IN IT. WE USED TO GO TO FOREST CITY TO THE VERIZON STORE THEREBUT- THEY CLOSED THAT ONE. REALLY HATE THAT. THERE WAS A REALLY NICE EMPLOYEE THERE NAME-KENNY.. WE REALLY ENJOYED GETTING TO SEE HIM. WISH WE STILL COULD. DONT RECCOMEND GOING TO THE VERIZON STORE IN SHELBY FOR ANYTHING. IF YOU DO HAVE TOGO THERE - GOOD LUCK.

Great people

Great store. Great staff.. answered all our questions completely and didnt rush us through the process. Shout out to both the Andres that work there.. they were great with customer service

I always dread going to Verizon as the wait is often long. But today......it was worth it. Alex helped me and she is awesome. Great personality. Quick to help and solve my problems. Saved me money......didn’t have to offer me a better deal. I wasn’t there to buy anything. I had issues with my phone. A new replacement will be here the next day. No charge. She was eager to help, patient, great attitude and took time to help me. Did not rush! Go see Alex. She’s on top of it. Best service I’ve ever had! Thank you !!!!!

Went to Verizon on September 22 2020, had very bad experience. Was looking to transfer my phone plan from at&t to verizon, reception problems in some places that I would go in through at&t. Verizon only gave me a plan that only lasted for one month. Stated that I had a dummy phone did not know what that meant. I have a Samsung Galaxy Note 9 they replenished my phone to a Samsung Galaxy S 10 . I guess thats where the problem came in at. Had never had a problem with my phone IMEI number untill I went to Verizon. I had to go back to AT&T. Had another phone network carrier even before AT&T did not have a problem except for a reception problem.

Good service lady knew her phones and was friendly

Didnt have what I wanted couldnt fix my Verizon app

Andre was very helpful with my issues.

Two stars because when I first bought my phone here the staff was very helpful and nice. About a month ago I took my phone in to solve a problem I was having with continuous robocalls. Also to get my Apple ID to work. Spoke with a male employee after about a ten minute wait. No problems with the wait but I was very aggravated because I could not use my phone due to the continuous calls. I cannot remember his name. I explained the problems and he didnt seem to understand what I was saying so I told him again. He became very belligerent, accused me of being aggressive even though the only thing Id said was I was having problems with my phone and what they were. I was very nice and asked him to just start over with me because he said I would have a very long wait if I didnt let him help me. He did not fix the problem, I still cant get my Apple ID to work, and when I got home I looked at my Verizon account and found hed added services I already had, which raised my bill $37.00. Plus there was a $9.95 consultation fee. I guess he charged me for the privilege of being treated like scum. I called Verizon and was able to get these charges removed. I have never had any problems like this at any other business. Never. Ive never been treated this way by a customer service person either. If I need further service Ill go to another Verizon store.

This facility continues to practice safe social distancing... much to the dismay of some customers. I was helped with in 15 minutes and my service person solved my problem within 5 minutes. I was vey pleased.

Technicians are very helpful, not too long of a wait. Went to get my mom out of her contract. She has an illness that she wasnt able to remember how to use her phone any longer. They understood and very nice about it.

The staff at Shelby Verizon are always so helpful! Especially Alex Skelton she is always my go to girl when I need phone help or accessories for my Apple Watch and IPhone! I recommend her to anyone! She is so sweet and spunky and definitely has a contagious laugh! Thanks for all of your help Alex! I’ll be coming to see you again soon! ♥️

Friendly staff and clean store

Well let’s see we suspended our device because we lost it and obviously I know we still have to pay for the device perfectly fine with that. But no after a month they want to charge service for the phone that WE DO NOT HAVE OR USE! I could even understand if we had to pay more for the phone to get it paid off but charging for service that’s not being used also on suspension is scamming for money! I don’t care how good the phone service is after there paid off will be switching.

Slow due the Covid protocol But friendly and effective service

I went into the store with a simple question about the explanation of bill and was told by Danielle that she wasn’t sure about the charge. There are some great staff members there just not Danielle Poor professionalism

After waiting for 15 minutes, which would have been fine however there were 3 staff members having a good time behind the counter we were finally greeted by an extremely rude lady by the name of Danielle, I am a veteran and have had 4 lines with Verizon for several years however after this experience I will take my business elsewhere.

I love going there especially when they remodeled. Its nice inside and the customer service. They acknowledge you when you come in. Love it. This Verizon is recommended.

Manager was at Cleveland County Fair and gave me a deal since I have been a loyal customer for so many years. Just $10 more a month. Good price for what they were offering. But when I got my bill it was way more than what he had said. I had asked him at the fair several times to make sure I would pay only $10 more. He assured me that it would be only $10. Went to the Verizon store and was told sinceI changed plans there was differences in the plan prices. Oh yeah, they also said they had not taken the $50 dollars off my bill as they should have. After taking the $50 off it was still more than they had promised. Way more because of differences in plans. So paid one time outrageous price. Next bill not $10 but $20 more a month. Went back to the Verizon store. They said they had thought it would be automatically drafted from my account and if I wanted to get it drafted from my account it would be the $10 they had promised instead of $20. Nothing had ever been mentioned about automatically drafting when offer was made. BEWARE!!!

I purchased a kids smart watch from the Shelby location and was helped out by Alexandra. Super fast and very helpful and she was very polite! Definitely recommend this store. They have great service.

Sam Ballard was a godsend and a nice guy! Super thorough, doubled checked everything before handing the phone back to me. You rock, Sam! Verizon is lucky to have you working for them!

Cant purchase phone in-store, have to do it online. Everything has changed so much in 2020.

I’m going to start by saying that there are two or three people in here that genuinely care and get the job done well. That being said, the rest of them are absolutely incompetent. I just paid $1300 for a phone and needed it overnighted as I was going on vacation two days later. The lady messed up the shipping and went with ups ground. I paid the money for overnight but got ground. That’s not okay. I also despise Verizon as a whole. They seem to care very little about their customers. I’m honestly sick of being pushed around by these companies. Verizon is not helpful at all, it takes an eternity to get customer service, and they are generally terrible at helping you resolve anything. The people in this store generally make you feel like you’re an i convenience to them. I despise this branch and this company and sincerely hope that they go bankrupt. They deserve it.

Hannah helped us today, and she was super helpful and funny! We only waited a few minutes even though there were about 6 people in front of us. Hannah took her time and answered every question we had and even calculated our payments and what we could save by doing a few things to save us some money.

My husband and just purchased new phones through Verizon store. Alex helped us and was VERY helpful. She found ways to save money and fixed my phone as soon as it had a problem. Great experience

Sam is amazing!!! He was helpful and explained everything we needed to know thoroughly. Sam took his time with us and was very patient. We just loved Sam!

Very nice guy willing to help me,since Im a older lady that only uses this phone to talk on. Great personality .

My hubby and I went to purchase a new phone, and got tricked by an employer to open up 3 new lines which didn’t save me any money at all, it just helped her..... so we went in the next day to calculate everything and I luckily got Alex who works there! She was AWESOME, she solved my problems fixed the screwed up plan that happened the day before and saved me WAY MORE money than I thought! She was awesome! MAKE SURE AND ASK FOR ALEX when you go! 😀

Everyone here is saying you have to wait a good long bit. Yeah... been here 2 hours waiting. If this is always the case why do they not hire more help? I already pay out the wazoo for service every month so Im pretty sure they can afford to hire a few more staff. Sorry that is unacceptable!

Stood there 45 minutes. No one greets you. Never got waited on.Cant respond to the owners response so editing original. There wont be a next time because this was the THIRD time I tried to give you my money. so just NO.

Best service I have ever receive from Verizon!! Sam (I believe thats his name) was extreamly helpful and friendly.

Store clerks were helpful. I have a complaint about the company as a whole. While deployed Verizon disconnected my number instead of temporarily suspending it as requested until I got back. When I returned to the states I had no way to communicate with family, and to add to this they sent my bill to collections and lowered my credit score. They admitted this was an error on their part, but are taking their time correcting their mistake. I had the number they disconnected for 10yrs or more. Work, military and personal use. I do not recommend Verizon to anyone they ate not military friendly. Until this I never had any issues but this is awful to come home to and deal with especially during the holidays. #thanks but no thanks Verizon!...not a way to show appreciation for those who serve your country so you can live comfortably in your office. Theres not an option to vote no stars on this.

Be prepared to wait if you visit this location but the people who work here are nice and dont rush you through when its your turn. Could use more chairs for those that are waiting - seating is very limited.Edit 12/2019 - make sure you check your bills carefully. I went into the store to get assistance with a problem. A sale rep named Danielle helped me and was completely clueless about my problem. Ended up having to just get a new number. While she was activating it for me, she signed me up for the protection plan without even asking me if I wanted it. I got an email immediately and asked her about it. She said I got it free for thirty days. As soon as I got home, I looked at my account online and saw I was being charged for it!

Alex is the most detailed oriented person I have ever met! She was so helpful. She helped us with set up for our new phones!!

I cant understand why anyone would use this place. Everything is so overpriced. the salesman couldnt even Give Me One Reason why I should consider using this place over what Im already using. I have an awesome Motorola Gen 5 phone from Best Buy for two hundred bucks and I only pay $45 a month for unlimited talk and text via Straight Talk. They just cant touch this

Phone sent 2 wrong address. started process for replacement phone may 26th. shame on all of you.

Alex did an amazing job helping me with my XS upgrade, it was easy and seamless especially since I’m in California! Super satisfied and would highly recommend her for any of your Verizon needs!

You might have to wait a good bit, but the service is good! Their friendly and dont give you attitude. This is a very good place to look at some phones that you might want to get!

Was very pleased with the wonderful service i got from a lady named Alex Skelton. I was very curious about the issues i was having with my phone & she fixed them all! Will definetly recommend her to my friends & family! Ask for her!!!!

This store is my favorite way to negotiate my bill and also find new fun tech toys. We just visited and picked up the UE Boom2 speaker. Every time I visit the store there are great products on sale that are fun to accentuate our devices!

Trying to contact Verizon Wireless local office or main office is impossible.The most rediculous robo call system I have ever encountered,and I have yet to see any that rate above 2 star.Would have given 0 stars if available.Totally would advise nobody to deal with Verizon by phone !

Great customer service and super friendly staff! I recommend Alexandra Skelton to anyone who goes in, she was awesome! 😁

I dont know anyone who likes this store. It is usually packed and they try to get you in and out as quickly as possible. I could write a book. It was not like this when it first opened. There also seems to be a big turn over. I have had half a dozen different employees I would request, but they are all transferred, fired or quit after just requesting them once. I believe Verizon is working toward doing away with its brick and morter stores. They have stopped carrying anything except for new phones.

Alex always goes above and beyond to be sure you are getting the best deal on your plan and making sure all your products are working and even takes time on her days off to help you when you’re in need!!! She is the epitome of a wonderful staff member!

Always trying to sale those expensive phones, & always telling me that mine wont work much longer!? If it gets to that point I have a pc so i will just get a land line and be happy not having a big bill!!!LOL no for real for real

Good merchandise, they just need to be faster with sales and service

Worst place to go, waited an hour, noticed several people came in after us that got waited on before us, was told we was next when we signed in, but definitely wasnt the case! Ppl are nice they just dont take you as they say they do.

Every time we come here we are greeted and helped right away. All of their staff goes above and beyond, especially when they are hooking you up with great deals!

The best phone service provider Ive ever had. My phone quit working and the staff went out of their way to solve my problem they stayed right there with me and continually informed Me of what was going on with my phone they took their time and made sure the issue with my phone was completely resolved before I left the store..... Thanks Verizon for bring my number 1

Always phenomenal customer service! 10/10 would recommend.

Tristan our sale rep was awesome, knowledgeable, professional, was by far the coolest sale rep we have ever had!

Thank you Andre’. You took care of us wonderfully. And never lost your smile. 👍

The people in the Shelby store are the best

Wifes phone was in lockdown. Verizon employee corrected problem in less than 5 minutes. Great service.

It was very nice and extremely helpful,THANK - YOU Brittany.

Friendly staff that is very knowledgeable about the phones and accessories. They all look happy to be at work, and they seem eager to serve their customers.

I made three trips inside, two employees in here were genuinely try to help. On the other hand, I had terrible customer service from another employee.

I finally got Great service here

Best store I ever been to. They are very good at what they do if there was 10 stars they would get that rating.

Pathetic customer service—needs a negative star option. If I’m paying for a brand new iPhone X and it stops working less than 60 days after purchase, astounding to me that the store refuses to make it good.

Refused to give Military Discount! Poor service.

People who work in this Verizon store are great...very helpful and pleasant

Took the time to help us and took the time to understand what we needed

Really great customer service. I would definitely recommend this place to anyone looking for great pgone service.

Great experience and very helpful staff Shawn was wonderful to work with

Alexandra is the best Verizon consultant the state of NC has to offer. Should probably just make her CEO.

The employees in Shelby act like you are a burden in their store however Forrest City is the place to go for excellent customer service. I have never had a good experience in the Shelby store. I will drive the extra 30min to Forrest City.

Shelby store is professionally awesome. Way better than Forest City.