During Covid in 2020, a friend had her 65th birthday and with all the precautions etc…I couldn’t bring it to the facility she lived in. One of the employees volunteered to deliver it for us and surprised her with it! Great ice cream, memories from childhood with 31 Flavors and this store…incredible customer service! Thank you for helping make this an incredible birthday even without the party!

It was 111° degrees outside, Baskin- Robbins ice cream parlor called my name. I walked into the air conditioned store,and thought to myself, this must be heaven on earth.A had two scoops of coolness.Heatwave? What heatwave?Life is better when you double down

Service is great, but theyve had the same two flavors of no sugar added ice cream for two years now. Bout time for a change!!!!!!

Gentleman working there today was a hard worker and super nice.

When we went to Baskin Robins, we were a little hectic, as it was later at night. The person working there, Sebastian, was extremely kind and patient with us. Their customer service was incredible. We will definitely go again!

Always friendly service and make treating myself to ice cream extra special

Got to try Dac Ice And Strawberry Ice shake cream! so Booooom! Guy that made it was cool! I called it in and he was almost done when I walked in the door!

Great customer service is extremely hard to come by these days - I think most people would agree with me.Also, its becoming a rarity that people stop and tell someone what a good job that they have done because everyone is so busy dwelling on the negatives, being overly sensitive about ABSOLUTELY EVERYTHING, and complaining!Thats why when I recieve phenomenal customer service I always take the time to tell someone about it.I used the Grubhub app to get ripped off and to pay $18.00 for a $5.00 milkshake and they didnt even have any of the flavors Baskin Robbins is famous for. So I placed my order and called the store to see if they would make the flavor that I really wanted and spoke with Parham who was stellar over the phone. He was knowledgeable about the Grubhub process as to ensure that he knew which order was mine in order to make the correct flavor of milkshake. He also let me know that he would wait to make it when the Grubhub delivery person got there since it only takes a minute to make; and so it wouldnt be melted by the time it got to me since Grubhub decided to place the order with a Baskin Robbins 8 miles and 20 minutes from my house versus the one 7 minutes up the street.Parham didnt have to change the flavor of the shake, wait to make it, or even worry about delivering a phenomenal customer service experience since the transaction was between me and GH and not Baskin Robbins, yet he did anyways.So I may not frequent this Baskin Robbins but Im giving this 5 Star Review because Parham deserves it.I will definitely stop in one day and give this BR my business even though it is out of my way because of the courteous service I recieved this evening.THANKS PARHAM! KEEP UP THE GOOD WORK!

Quick and efficient service, great ice cream

Ive been going to this location for years we always get the best customer service ever!! The ICECREAM is soooo good and all the flavors to choose from Awesome!!! Thank you Sherwood team!!♥️♥️♥️♥️🍨🍦🍦🍨♥️♥️♥️♥️♥️

Have always received good service here. Their ice cream scoops are $1.70 on all 31st days of the month so would recommend that as a day to go.

Great customer service! Clean location, great selection of ice cream cakes that I needed in a pinch! There was a bit of a line with only one cashier but she did a fantastic job and was very sweet and courteous. We will be returning again soon. PS. They even had candy out for Halloween...double score!

Very friendly and out going. New the product.

They provide excellent customer service here. I would recommend this place.

Attn owner:I walked into the store on Sunday night (2/26/17) with my family and our out of country visitors. Kid working the counter told us that they were closed, but he didnt seem to have any trouble serving the girl he was chatting with.Plus the door was unlocked and the open sign still on. Total in our group was nine, which would have equated to about $75-80(?)... Even if it WAS two minutes after 9pm, your employee could have made you a nice little end-of-day profit, AND earned himself a big tip.Instead, we went somewhere else, and probably wont come back.As a business owner myself, I would be having a chat with my employees to ensure that I was getting my moneys worth and keeping my customers happy.Just sayin....

The young lady making our milkshakes. Pretty sure she doesnt like her job. Took her forever to even say hello to us! Kind of rude since we are the only ones in here. I thanked her for the milkshake. She in returned said Yeah pretty snotty.

Pretty good ice cream. Prices are okay. The smoothies arent too great though.

Great, kind serbice. Delishious Ice Cream,!

Top notch staff and the best ice cream

Great place with a helpful staff !!

Good place to get some ice cream but the place is sometimes dirty

31 yummy flavors. Friendly staff.

My FAVORITE Ice Cream. !!!!!!!!The only concern I have is some of the Young Adults or High School kids that work there would rather play grab than take care of their customers.

Clean store and really nice employees.

Went in today and both girls working didn’t seem to care they had customers. One was in Back so I’m not sure if she was busy or not, but the girl in front did not seem to want to be there and continued stocking cones for about 3-4 min before greeting anyone. I get having bad days but maybe switch spots if your having a bad day. Also not one smile or your welcome when I said thanks.

We were already eating but a line was too the door and a girl and her boyfriend walked in and the girl hopped behind the counter got her and her bf ice cream and walked out. I find that extremely unprofessional and rude!

Mmm ice cream

Good service.

Good choices.

Very good!

Delicious as always

Fast

Great place