I was just window shopping. But the store is one of their bigger stores and nicely laid out. The staff was wonderful. I would go to this one again.

I have been very pleased with the level of service I received at this Crash Champion location in Long Beach. Christian and Sarah provided excellent customer service! I will highly recommend this business to others!

My car was hit while parked, which caused severe damage to the wheels, suspension, quarter panels, hood, you name it. The insurance company recommended Pacific Elite. Keith was my coordinator, and he kept me informed of the status of the work as well as explaining everything that was being done. I received updates by phone and text 2-3 times a week. As this was a lengthy repair job I was hoping that the car would come out okay. She is better than new. Thank you Pacific Elite, Keith, Sara and all of the technicians that brought my baby back to perfect condition!

They were extremely professional and friendly when I went for my estimate. They tried tofix the issue to my satisfaction and at the least expense. When I picked up the car it looked brand new and it’s a 2013 vehicle. Couldn’t be happier

This place was awesome; I’m so happy I asked my insurance guy what body shop he recommended when my car was broken into. Abby was very clear and followed up with updates along the way. I’ve worked a few service drives, and just expected the worst when I knew I had to work with a body shop, but they literally could not have been more PERFECT. They couldn’t have made the process anymore easier, Thank you so much! 10/10 recommend

Update : 3/15/2021 I dropped my BMW ..here again as a Long Beach Transit Bus brushed thru my car while my car was parked on the Street.Good experience overall .A Month Ago :I got my car repaired here. They really take good care of your car. Abby was awesome.Highly recommend.

Professional ethics and responsiveness. Didnt get it right the first time but did not hesitate to make it right. Spoke in a professional tone and our conversations were smooth and easily understood. Easy to work with. Customer satisfaction was met without an issue.

Great people very professional

My insurance recommended this facility. PE Collision kept me informed the entire time and cleaned up my car so when I picked it up it looked brand new. Nice touch! Great job on the paint match from Mercedes as well! Cant even tell there was a giant dent in the plastic and metal. First time there and not disappointed.

Repairs after an accident are stressful, but this experience with Pacific Elite was easy and pleasant from start to finish. Everyone I interacted with was genuinely kind and thoughtful. Ricardo kept me informed of everything through the process, he was thorough in his explanations with a cheerful demeanor, and he treated my car like it was his own. As a woman, its refreshing to deal with someone in the automotive industry who doesnt talk down to you and treats you like an equal, rather than someone who thinks girls know nothing about cars. As someone who works in the auto replacement and retail automotive industry, I work with shops quite a bit. This was by far the best shop crew Ive ever interacted with. Ricardo, thank you for making my car look like new again!

Great staff (Corey, Keith and Sarah.) From start to finish everything was completed timely. Easy to submit claim and get rental. Everything was done there and online. I was kept informed of repairs via text messages and work was completed ahead of time. Car was washed and clean when returned. Hope not to need service in future (car repair) but would use again if necessary and would definitely recommend.

Not a good experienced My truck took forever to get fixed they not even put the tail light on right

This is a very reliable and friendly business the owner cares about every customer that walks in their doors I pray I won’t have to use their services again! But if I do have another accident I know who to call!!!

The team did a good job of explaining the process from A to Z. They said it might take 5-7 days to repair the hood and it ended up being 5 days. Overall great service!

Mike and staff are absolutely amazing! They treated me like family! Incredible customer service and experience! They called and emailed me every step of the way. (Farmers insurance network shop) I recommend this shop and am so glad my adjuster from my insurance sent me here. Peace of mind knowing that if my car is ever in an accident again that Pacific Elite Collision will be there to take care of me and my car! Thanks again Pacific Elite Collision team!

Very good experience

So, wife got in an accident that was major damage to the truck. Truck spent less time there than what was quoted. There were a few come back items at the time which the took care of quickly. Fast forward a year and there was a squeaking noise coming from near the area where the accident was. I took it back and after inspection they discovered it was the running boards I added after the accident. They fixed running boards at no cost and were super friendly about the whole thing.

The overall finished post collision work on my Jeep turned out awesome!! Thanks to Alex & Ricardo!! Office customer service has a lot of room for improvement and hope that it does just that......IMPROVE

Everyone is very friendly and helpful

Your car comes back repaired like new and they wash/vacuum your car

Great people are hard to find. They help you to get your car back on the road with a smile.

Very easy to work with through GEICO.

Great Place!👍

They are a certified collision center for Geico

Good service

The speed is very fast and the service staff are also very kind