If I could give a 0 star review, I would. Absolutely DO not come here if you want the best customer service. Do not come here if you want the job done correctly. Do not come here if you want the job that was not done correctly to get fixed. No one cares. *The people in the stores themselves, they try, and they do what they can. Someone higher up needs to fix how things get done for this large company where people are just $$$ and Numbers!

Seems like always is so hard to get attention from anyone who works there.

From beginning to end my experience was exceptional! I went there to get some electrical wire and ended up buying a refrigerator...lol. The sales associates were very pleasant and helpful. They helped me get the refrigerator to the checkout area and then assisted me in placing it in my truck. The manager on duty came out to make sure that everyone was safe and even got more help to prevent any issues. After they got it onto my truck the manager help me strap it down with the straps that i purchased from inside. I couldnt be so appreciative on how I was treated and that meant a lot. Great customer service!

I was encouraged by staff in the paint department to keep my paint types/colors safely on file in the what I assume is a shared network database all stores can reference, when I began a large project.Today, on my fifth or sixth trip to replenish colors, the paint counter staff told me my file no longer exists. I will need to go back home (without paint) and piece together my record using old cans, and come back in with photos of each. Staff was disinterested in the issue and offered no solution or compensation.DO NOT TRUST Home Deopt to save your paint colors. I am wasting an entire day I had planned to use to paint. And if i didnt have cans at home to look back at, I would simply be screwed.I am beyond disappointed with them.

Paint dept was quick and easy. Nice when someone really knows their job

Very clean & organized. Plenty of stock. Cashiers need a little more training tho. Not the most knowledgeable about credit card information.

The associates are in competent. KNOW NOTHING about their products or location of their product.

I brought my dog in and as we were going by the garden shop my dog started peeing on a very large mum. The associate watering the plants saw it and proceeded to raise her voice at me, scolding me because my dog peed on a 22.00 mum!!! I found it very unprofessional like i had any power over the situation. She also followed me around the store! I will not be shopping at this store again

I want to start by saying I have spent over 30 thousand dollars at this store. I go in to buy flooring and they have it advertised for .79 a sq foot. When they go to put it in the computer it comes up .99. After 30 minutes of the sales associate trying to fix the price he tells me if I want it for that price I needed to go to Plymouth to pick it up. Ill spend the $5000 I planned to spend today at Loews. I always thought they had to give you the advertised price

There good but not good when you have to return something

One of the better Home Depots around. Normally I dont have much use for the Depot, save for bulk purchases, but the past few visits were tolerable... if not precisely pleasant. Ive been led astray in the past by employees at different locations who, while willing to give verbal directions, were unable (or unwilling) to physically guide me to the item I cant seem to find. Happily, this hasnt been the case at the Greenville location, a fact for which I am profoundly grateful. Pretty much EVERY employee I encountered unhesitatingly stopped and led me, with unerring accuracy, to the item I desired.Some things, I feel, I shouldnt have to ask, because they SHOULD be inherent to the stores design. Fr instance, upon entering the main entrance (located on the south end of the store), a first-time customer SHOULD see a sign indicating that the indoor aisle numbers extend out to the Outdoor section of the store, yet they dont. Because there is no sign! Because (and heres the kicker), while I can research the damned aisle and bay online, it doesnt mention that aisles 60 to 60something are actually Outside! To me, those little details... those (almost) insignificant items... are the billboards that scream WE LOVE THE CUSTOMER MORE THAN WE LOVE MAKING MONEY!! Granted, we ALL know that it isnt true... but the illusion makes us feel good and helps us spend more money.Located on the southwestern corner of Smithfield Commons, beside Michaels and Staples. Or... on the left of the first stop sign after entering the plaza. Off of Putnam Pike/Ave.(Rte.44) and adjacent to Rte. I-295.

We came in for blinds. The associate Mohammed was extremely helpful. We can add the cashier Maria was friendly and pleasant.

Love Home Depot staff! They are all very friendly and ready to help. No complaints at all! Love it!

Best tools and lumber for 2nd rate mass produced chineeasium quality

My first trip involved trying to work with cabinet department. They said they only have one person that knows how to order and she is on maternity leave. Isn’t cabinetry part of the core of your business? Crazy. No one is going to wait weeks or months to do an order. My second disappointment was reserving equipment and being told the night before pick up that it was canceled as they rented to someone else. What’s the point in reserving then? And why don’t you tell people it doesn’t hold the machine before they line up ppl to work but can’t. Very frustrating.

Excellent variety of brand name products. Fair prices. Go to place for most home neefsy.

It was good they had what I needed!

Always better than Lowe’s.

One of the few Home Depots I like. Helpful and courteous staff. Very clean and organized.

Always super quick in here. Can find almost anything super easy. Friendly

I love Home Depot. They have it all. I mean I know its not the top of the line merchandise that you could get in a plumbing supply store or tile or any store dedicated to 1 product line but they have pretty much everything and you can still find quality stuff there. I use the app on my phone alll the time to see if they have the item and what isle its its in. Whats nice is you can check other stores also. Ive only used the shop on the app and pick up in store a couple times and it works fine but if youre in a hurry to get your item just go. All and all Im never disappointed when I go to Home Depot.

Its okay. The products are kind of boring, but its still there. I was just pricing a few items. Havent been anywhere else yet. Got a few ideas for a retail counter, but I couldnt commit.

Its home depot. Were here for all our construction needs. We are a small local general contractor and we are here twice a week. Best prices and knowledgeable staff.we have tried the other place I had to teach three of them about their own products. horrible just horrible

Great place Have basically everything you need when looking for an item there 👍

Employees are sometimes a little fruity but generally good natured and willing to help

Stopped in to pick up my warranty repair. Excellent service. Jeff was excellent to work with.

Great store. I always feel like a kid in a candy shop. The employees are very helpful!

Quick curbside pick up in 5 minutes !

Had most things that I needed, some things not in stock due to beautiful weather and happy customers.

Great place to find good wood for woodwork, tools, and many other great products!

Typical home depot. A plus is the store is generally well stocked. Minus is beware of shopping carts. Store like most home depots does not out a lot of effort in returning carts. So potential for you vehicle to be damaged in working lot. So park strategically

I just wasted 25 minutes in the isle with the window blinds looking for help. there was 1 person working the department who was working with a couple. Another employee came back with a KFC bag for what I believe to be the missing 2nd employee. He went looking for her with no success. He left the bag on the vacant desk and told the 1 man working that he couldnt find her anyware, checked the breakroom and outside. ultimately I left the 3 blinds I needed cut in the carriage and left.Extremely disappointed in this experience, what should have been a pretty quick trip in turned I to a huge waste of time.Would recommend shopping somewhere if you know your going to actually need customer service. If I could have used the machine I would have trimmed the blinds myself to avoid the annoyance of having to drive to Lowes.Michael McCann

NO MASK NAZIS!!!!! Staff helpful.

Got wood you must be rich LOL

Bought a door to be delivered, had specific instructions to call when it arrived, and left our garage door open for the delivery drivers to leave the door. Nobody called, they left the door in a wooden crate at the end of our driveway. I called and it took 40 minutes to finally get a representative at which point me and my 70 year old father were already moving the door on a handtruck. Just follow the simple directions. Door was fine, delivery and service were poor.

Great store location

Staff in flooring and kitchen specialists are knowledgeable, friendly, and problem solvers!!!

Paula in the garden section was very helpful.

Get help and always has good stock

Everyone was very helpful and friendly!!

Doing home improvements. Ordered lumber and they brought it out to my car.

This store always has a well stocked inventory

Good store

They will not let you in without a mask. They are rude and unprofessional. They said they go by there own rules and not the governor. They basically threw me out. I went to the store in Johnston no problem. I have blocked airways I cannot use the mask. Boycott this store at all cost. Go to Lowes where they treat people with respect!!!

No registers open accept contractors which was backed up and no assistance to be found. No wonder we buy on line.

Redoing walkway...stones were awesomeHome Depot was helpful and told me where i could find more in stock when one store was out

Besides the obvious getting of supplies for my home and work, this Home Depot is one of my favorite places to walk my dog. She loves people and they have cookies for her at customer service. No matter the weather, temperature, time of day, etc. The Home Depot is always a great place to take the dog. We also like that they always remember her name, Sophie.

One of the best Home Depots around. Most of the workers are helpful and competent. Aisles are generally clean and organized, decently stocked. Store layout is better than most other HD stores. Its worth the drive to come here rather than any others in the state.

Great location

This is my 2nd bad experience at a Home Depot store this month, no disrespect to senior citizens or disabled people but the lady at the exit door wasnt disabled at all when I was coming out of the store because she could not see my receipt so I had to take the receipt out of me shopping bag before she let go of my hand, SERIOUSLY? I ask her if she was doing that to everyone and said yes but it was a lie as I was standing outside I seen several people come out of the store with no receipt showing and did nothing, I ask for the manager and got fooled Mark wasnt the manager, what can I say? Racists people still out here trying to control the world, very sad but hope they both get fire, I work my tail off on a daily basis and have to put up with people like this.

Jim and Kathleen are my favorite employees. They have been there since the store opened and you can trust what they tell you. I am always happy to see them when I get there.

Shouldn’t this place have a rule about where your employees can smoke? Standing in line to get inside and an employee is just standing there smoking not even 6 feet away I couldn’t even breathe without smelling it. What is someone in line has asthma?

Good selection and knowledgable sales help

They never have everything you need.

Big deal home depot

Customer service is excellent on the times I have gone to this particular home depot in Smithfield RI. John was extremely informative and helpful in helping me choose a lawn blower. I will drive the extra few min to go to this site because of the excellent customer service! Thank you so much John. You are one of the best!

Love my tools

Always have what you need

Excellent everything in the store is in order

Difficult to get helped. Stood waiting for quite a while. Nothing is in stock due to covid-19. And the computers were down due to black friday traffic.

Employees are very friendly and courteous and with open arms when you need help thats why I give them a five-star

I am absolutely baffled at the customer support I received today. An employee literally talked back and swore to me in my face!As my fiance and I bring in our dolly full of mulch into the garden center to cash out, the cart attendant has carts blocking the entrance. I push the carts about 5 feet in front of me and he says (as hes standing by) Sir. The carts are actually supposed to be there I say Well, I was moving them so we can cash out. You cant block the entrance. He says nothing, walks away for a second and then returns. Immediately as we cash out and walk pass him standing by the garden exit he says Yup. The carts are supposed to be there. This man thought he could talk back to myself, and my fiance and get away with it. I wasnt going to let that happen. I immediately walk back and say Excuse me, did you just talk back to me? Im the customer. Now Im going to go grab your manager and see what you have to say to him. He follows up with Go right aheadI grabbed the manager and told him what happened. He said hed talk to the employee and take appropriate action. I was fine with that and walked back out to the parking lot (passing the cart attendant yet again but this time he said nothing). As I go and load the mulch into the car, the has the NERVE to yell something across the parking lot to us. I was like YEAH, I SEE YOU OVER THERE or something of the sort. He seriously wanted to fight me for pushing the cart line in order to get into the store. I immediately walked back into the store and waited for the manager to come back to the service desk. As im waiting, the cart attendant comes into the store and gets all up in my face. The service desk employee needed to tell him to relax and take a break. I immediately walk towards the manager and tell him that the man continued to yell at us in the parking lot. He said Im going to fire him and took the cart attendant to his office.I am hoping that this guy no longer is employed by Home Depot after today. Talking back to customers isnt acceptable. Especially when they did nothing wrong. The fact that this man decided to not only talk back to us once, but 3 times in an aggressive manner means we wont be returning to this home depot at all.

Slow as molasses

Friendly staff and they had everything I needed.

Sales person was great and had my order ready for me - now thats service!

Great selection and clean well stocked store with your favorite adult beverages, plenty of free parking and the have home delivers for those that are too tipsy to drive 😋

Spring, Laurie, Assistant Mgrs are Awesome, Very Helpful, Happy Ladies, Joseph Polouski ❤, Wishing them well

Always great service during my 17+ yrs going there!

Very helpful staff

Reasonable prices. Knowledgeable staff. Oops paint at a steal. Very wide variety. Convenient and easy. Online purchase pick-up available. Tool and machine rentals. Everything for project needs from amateur to pro.

Great variety of products. Decent prices

As always, I found what I was looking for. Disappointed that they took out the counter scanners at the self checkout and put in hand held scanners. Didnt want to touch the hand held scanner with the virus going around, so I had to wait in line at a regular checkout.

Great selection and prices.

Home Depot is like Christmas morning...no idea where to begin looking, theres just so much greatness to behold! Very neat, clean, and organized. People are SUPER friendly and helpful and more importantly...easy to locate! Tons of parking available.

Need help not going to find it at home depot

If I could give a negative review I would store manager was very rude condescending completely unprofessional too many people were in the store her name is Lisa and she is just an evil nasty person I don’t know how she still a manager at Home Depot. I even saw the assistant manager John making fun of some customers.

Clean well lit store. Aisles are mostly clear of displays making it easier to get around. Not always a good number of actual cashiers working registers. Self check out isnt great.

Selection is excellent, as long as you know what you want. Staff sometimes didnt know location of Black Friday sale items advertised, as they werent all located in aisle with same brand named products. Found a lot of stuff on my own, and other contractors who shop there frequently, were able to provide more insight into brand size purchases than Home Depot staff. Customer service floor staff either didnt study floor plan of where stuff would be positioned enough, or werent adequately inserviced on this important service aspect. Quality of tools and products at Home Depot cost a little more, but are better quality than at Lowes, in my opinion.

Thrilled with my trip to the Home Depot, had exactly what I needed and the price was right. Thanks Home Depot.

The Smithfield Home Depot location used to be great but it has really gone down hill over the past year. We’ve had numerous unpleasant encounters here involving poor customer service, bad attitudes, and rude staff members. We’re constantly made to feel as though we’re inconveniencing the staff (assuming we can find them) when we ask for any sort of assistance. Many seem genuinely resentful when asked to do their jobs, such as when we arrive to pick up online orders and are met with great disdain.In-store pickup is a train wreck at this location. Orders are clearly not actually “ready” when messages are sent indicating online purchases are able to be picked up. The staff seem to go pick the orders (eventually) when you arrive for pickup. Inevitably, the person that’s supposed to be the one doing this is “on break” or “busy” or simply unable to be found, which leads to painfully long wait times. I’ve placed many online orders with this location and have never once left the store satisfied with the experience.As improbable as it may seem, curbside pickup at this location is actually even worse than in-store pickup. I fully realize that the Home Depot organization at large had to scramble to introduce curbside pickup in the wake of an unexpected global pandemic, but that’s hardly an excuse for this one store to be so unbelievably awful at it. The entire experience is a disaster, starting with the initial phone call placed on arrival to request pickup. The fact that a phone call is required to initiate this process in the year 2020 is ridiculous, but I know this isn’t the Smithfield store’s fault. What IS their fault is the unacceptably long hold time, as well as the rude and dismissive attitudes from staff. When the items eventually do arrive at the “curbside” the handoff is cold and not at all accommodating.Even though we live close to this store, we recently decided to stop giving the Smithfield Home Depot our business. The Johnston location is only a few minutes further away, and the great service they provide more than makes up for it. The Smithfield staff should consider visiting the Johnston location. Perhaps they’d learn a thing or two.

Home Depot.Now here do I begin?Well first off, what ever you need..they got it.I needed a flashlight. Not just the common run of the mill. This had to be proffessional grade. My biggest complaint(to myself)was deciding .They had a great selection of reasonably priced high powered Flashlights.While there I noticed their customers.People shopping there for different reasons. From professional contractors to the average weekend handy person.The staff is knowledgeable and helpful.And Ive got my flashlight.

This Home Depot always has what I looking for. We are remodeling our bathroom and ordered a new vanity online. Great selection online. I find the staff is always helpful and very accommodating. I recommend this Home Depot!

Convenient. Picked up what I needed. Quick and easy. Out the door!

Grateful that this store is still open! Thank you brave workers!!

Great! Picked up a wallpaper steamer.

Dont have selections like the other ones

Didnt carry top handled chainsaw in stock, how crazy!?

Its the right store for home improvemet supplies or gardening supplies.

The Paint department was extremely helpful. I wasnt sure what brand of oil based stain to purchase. Kudos to Bob for taking time to share his experience with different types of products. My customer specified oil base, and we know the customer is always right

Greenville store always friendly help and great quality merchandise.

Excellent information help me make the right decision

I think the Johnston location is better. No one ever asks if I need help. Walked by 10 associates, not even a hello. Only friendly person always is the person who rings us out.

Never any help .not my favorite by far

In the future, if your store hours are advertised as “open until 9” please still work until then. I waited in two separate departments for fifteen minutes each at 6:00 PM.

Great customer service! John is great at helping me !

Picked up order for my daughter went smoothly in and. Out. In no time

I honestly feel like The Home Depot has the best specials and most competitive pricing of all local hardware type store. I have others a bit closer, but will go out of my way to go here just to save money, and have nicer staff to deal with.

Thank you for staying open during these difficult times.

Every time I go to a home Depot. There is no one working, the registers. I went in to the Smithfield location. It was a Saturday they had 1 register open. The lines were crazy and unruly. I went to the Johnston location also one day. I tried to buy a air conditioner. There was no one in the store, to get it from the upper storage. So I went to Job lot and got it. Its sad that Home Depot just doesnt care about customer service...

Very helpful. Had what we needed.