Not happy with them right now. My husband has bought me a bracelet about 10 years ago. And it was under warranty. I took it in every six months for inspections and cleaning. Never a problem. Then last April I go there for the regular maintenance and they tell me it is not listed. They had my paper work and now its gone. Then they inspect the bracelet and they tell me I didnt buy it at Kays. We did buy it at Kays and now after 10 years you tell me this. Shame on you. Some one who worked in your store sold us this bracelet. Was it a Kays bracelet ? ? Well we bought it at Kays so it seems pretty fishy to us. Oh, and that employee doesnt seem to work there any longer. Can ya say red flag !

It was an easy transaction. Mario made sure to inform me of the great sales and made sure to find exactly what I was looking for.

Great service. Amazing quality. Price was right and they stand by there products. Would recommend.

Incredible customer service. I came in for help with a Christmas gift I received that was broken and they handled things quickly an professional. The people at the Smithfield location are incredible and convinced me to continue to buy from them in the future.

I called to see if they could fix a necklace that wasbbroken and the kind woman on the phone said I could come in at my earliest convenience. I went in 5 minutes later and she placed a new ring on the necklace pendant while making friendly conversation. When she was finished she told me it was free of charge and I was more than delighted. Very professional store, the woman who helped me was great, would recommend to anyone.

Waited almost 30 minutes, staff didn’t even make eye contact with me, never bothered to assure that someone will help. Waste of my time, will be spending my $$$ elsewhere.

Very helpful and knowledgeable found what I was looking for it made for a very smooth transition

Great customer service.

Always great service here

Just got the surprise of my life. 5 star service. I said yes to the most beautiful engagement ring. Thank you to my special fiance Bruce. Also to Christine and Danielle for the personalized service.

Always the best experience. The girls who work here are always so helpful. I come in for all my occasions and always leave happy with my purchase and my experience.

Always helpful and pleasant staff. Beautiful selections! Thank you Philomena and Dani.

Alicia was amazing very helpful and very nice

My fiancé bought me a mother’s day ring from here that I’ve had less then a 2 weeks in a total of 3 months and it’s had to be sent in for repairs 2 times, just got it back last week wore it ONE NIGHT and another diamond felll out again!!!!! Then I was surprised this Christmas with an engagement ring and he had purchased it from Kay’s. I also have another ring from them that’s “suppose to be 14k Gold” but yet turned my finger green. I contacted there CS and filed a complaint and will be going back to the store today and having my ring sent out to be fixed again and we will be returning my engagement ring for a refund and purchasing another one from Zales! Kay’s is highly overpriced and quality of merchandise is horrible! Stay away!!UPDATE: well after all the hassle I finally thought my problem was resolved and they sent out for a brand new replacement ring which I received and picked up in January. Since I THOUGHT my issues were handled I kept my engagement ring. Well far forward 2 months. Mid March the same EXACT diamonds once again fell out of my new ring. CS does nothing but tell u to go to the store and they will replace it. Well I don’t want a replacement ring, clearly after 4 times diamonds falling out of a ring I’m assured there merchandise is GARBAGE and I will NEVER buy another ring from them again!!!!

Helpful knowledgeable courteous pleasant

I ordered a replacement band for my husband explicitly telling them not to call the number on file but mine. They called and left him a message. Thanks for ruining Christmas. 😡