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K & T Saw Shop
1199 N Highway 1247, Somerset, KY 42503, United States
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K & T Saw Shop
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Ni
Review №1

Was easy to get what I needed from start to finish, website provided an easy, user friendly and Very Detailed ordering process. Found what I was looking for rather quickly and without hassle. Called the store for stocking information and my order was pulled and waiting for me when I got there!! Awesome job fellas!!

Ha
Review №2

I hope these guys stay in business for many years to come. They are honest, sincere, and will do their best to make you happy. They serviced my Cub Cadet Z-Force and fixed a hydraulic pump leak for next to nothing cost when they could have told me it needed replaced. They took the time to figure it out. They mounted new lights better than factory would do and had it serviced and ready for the summer in the 2 weeks as promised. Can’t get that at any big box stores. I won’t go anywhere else!

Jo
Review №3

Needed a part for an older model Exmark. They called me right away. Very nice and knowledge. This will be my go to place for parts. I would give them ten stars if I could. Thanks guys, job well done !!

Am
Review №4

Super nice staff. For real. I am now the mechanic in my home since I lost my husband. And they never made me feel stupid. Or never made me feel uncomfortable which I tend to do around men. I will definitely be back there to get help with my mower.

Je
Review №5

Ordered a Cub Cadet CC30H mower from the Cub website. Dealer at home didnt have one so I chose K & T Saw Shop as the dealer when I checked out because they were the closest. I live an hour away. The called me a couple days later and delivered it the day after that. Cant ask for any more than that. Thanks!!

na
Review №6

My zero turn is older and parts are hard to find. - I ordered a deck hub assembly online though them. Kevin called me and found three deck hub assembies for very reasonable price and they are greasable. ALOT BETTER decision than I was going to make. Great service, highly recommended-

Sa
Review №7

We ordered online to get a hard-to-find part for our older zero-turn mower. The part was shipped promptly to us. As it turned out, we ordered the wrong thing - our fault. The return process was very easy and a refund was issued quickly. Thanks for the great customer service.We would definitely order from you again.

Ri
Review №8

Stay away, they do not take care of the customer after the sale. Had my mower for 4 weeks for a standard service.

Ti
Review №9

Excellent results with these people. They have never failed me in my needs or price. Even though I live in Knoxville TN, I call them up for my parts. I dont even waste my time price comparing. Chainsaw parts, hedge trimmer parts, lawn mower parts, I order them all from K & T. Most recently, had a 2017 Craftsman roding mower that quit going forward od backwards. Took pictures of the suspected parts and sent them to K& T. Kevin looked up the parts, told me the cost and had them to me in 5 days. It was the General Transmission CVT and bracket failure. Basically the transmission, ( Most likely from washing the Lawnmower. A Big No No). Parts when received were a perfect fit as always. Cant remember how I hooked up with this place ( been doing business with them for years now) but my wallet is sure glad I did. Thought the parts would be to high to fix mower gand was surprised what the parts and shipping were. My 1600.00 Craftsman lives to see another day.UPDATE: 20 JUNE 2021Once again, Kevin at K&T Saw Shop saved my butt. I have a Honda EU2000i Generator that would only run at full choke . Called Kevin to price a carburetor for the generator. Kevin told me this was a fix that I could most likely do myself and he walked me through it. 1/2 hour to 45 minutes later Generator is running good again. Cant remember how I hooked up with these people but for years now, Im glad it happened. Thanks again K&T

An
Review №10

Did business with them for 30 years. Good people

La
Review №11

Love my Exmark mower but service at K & T has always been lacking. Took mower for service in spring and it was there for close to two months just waiting on parts. It is now September and still no parts?? Picked mower up and was using it the way it was but now it is down again. Purchased a Cub Cadet walk behind from them while I was waiting on the Exmark to be repaired and it has never run right and now won’t run at all. Now Cub Cadet has been there for two weeks and, as of yesterday, it had not even been looked at. They now have both of my mowers and there is no telling how long it will be before they even look at them.Ordered a mulching kit for my Exmark a couple of years ago and it took about three weeks to get it. Once they got it they told me they misquoted me on the price and that it was going to be $100 more than what they originally told me. I went ahead and paid the extra $100 and I was told that they owed me one. I sure would like to collect on that now, because I have been without a working mower most of the summer. I have had my Exmark for over 10 years and any time I have ordered parts or taken it in for service, it has always taken weeks to months and here recently, nothing even gets done to my mower and I get it back in the same shape I dropped it off. Feeling very frustrated.

Ch
Review №12

Great place to get your mower and saw parts

La
Review №13

Good prices and service.

Th
Review №14

Will never do business here again. They had my mower 3 times over the summer and its still messed up.

pa
Review №15

They were very professional had my parts at a very good price. Better than going to the big box stores.

Ma
Review №16

I feel it took too long for my minor repair to be done they should prioritize easier repairs on some equipment than others, took 4 weeks

Ca
Review №17

There was a issue with the online order getting processed. Once it got figured out, I was called back quickly and shipped very quick. Thanks for the great customer service. I will order from your company again in the future.

Za
Review №18

Great place helpful & friendly

Ja
Review №19

Went to go get a front tire that had came off the rim of my moms riding mower, would have took 10 seconds, but was told they couldnt get to it that day Id have to bring it back. Went to Leslies tire was in and out in less than 30 seconds. I wont be back

Ga
Review №20

Kevin has been great for to me to work with on ordering my parts

Oh
Review №21

Horrible parking and things were priced a little high.

Jo
Review №22

Weve shopped there approximately 40 yrs.and been pleased with the service and quality of merchandise, lets not forget the kindness.Theres a feeling when you leave, you have nothing to worry about.

To
Review №23

Very good company to deal with. Kevin was able to get the correct parts I needed to rebuild a gear box from a Cub Cadet mower. Excellent service, pleasant attitude. Good prices and service. Thank you for selling hard to find parts.

La
Review №24

I ordered a rear wheel for my lawnmower. Part came as promised. I opened the box and the plastic hub was broken, a piece was missing and another part of the hub was cracked. No piece found in the box so it was packed broken. I went online to get a phone number and read the horror stories about phones not being answered etc. I called and sure enough I could hear voices in the background and then got disconnected. Same thing happened four times. On the fifth time I got a receptionist who said she would transfer me to parts. Phone rang several times and I thought no one is going to answer in the parts department and I will have to start over. A gentleman answered, and identified himself as Pat. I told him the problem. He said he would send me a new wheel that day or the next day at the latest. He said he was not sure if they would need the broken wheel back but if they did there would be a shipping label in the box with the replacement. Sure enough four days later I got a replacement and it fit perfectly and they did not ask me to return the broken wheel . So the end of the story is they provided good service and did the right thing. The only thing I would tell them is they can improve their telephone system and/or train people to answer the phone properly.

Wi
Review №25

Customer service is great took a saw in to have new fuel lines and was suppose to make sure it runs got saw back primer bulb wasnt changed it was cracked and saw wasnt started poor mechanic work! Didnt want to go the extra wont go back !

Ri
Review №26

Offers tractors, all the brand names. Mowers and other types of gardening and lawn care equiptment.

Vi
Review №27

Knowledgeable people with great service!

Sh
Review №28

Helpful staff

tr
Review №29

Great place for you power equipment. Good service and nice people

Ma
Review №30

Great people, very helpful staff. I will continue to do business with these folks, Thanks!

Ch
Review №31

Good people. Excellent staff. Very helpful.

Ro
Review №32

Great place to buy parts theyre always helpful and knowledgeable. They are a Stihl dealer and exmark dealer. Great brands in my opinion.

Lo
Review №33

These people know their stuff. I was able to get a part for my mower with next to no trouble when the place that sold me the mower (Lowes) didnt have any idea,what I was trying to get from them. Ill be doing my business here first from now on.

M
Review №34

Questionable ethics. was charged for a new battery by the del guy. siphoned gas from one of my mowers. was double charged for two things. no one wanted to deal w/correcting the invoice. I dont think the blades on one of my mowers were sharpened and now my other mower isnt turning. I wont take it back to them. (now in May 2018 neither mower is working)

Sc
Review №35

Very busy and popular place. Makes it hard to get a hold of some1.

To
Review №36

Best place in Somerset for mowers and Stihl equipment!

do
Review №37

They will not answer phone have called many different times

St
Review №38

1 best places to buy a mower or get one worked on

Mi
Review №39

Okay prices just the worst service Ive ever had. Call and can never get anyone leave a message and never get a call back. Why have a phone?

Da
Review №40

Took a four wheeler there because it would stall out when it got hot. Five weeks later picked it up. It would not start. I was told they couldnt get it stated. I reminded them my 11 year old niece drove it off the trailer. They said that they tried to contact me, but had no calls on my phone from their number. I suggest not taking anything there.

Ju
Review №41

Great service and affordable repairs.

ra
Review №42

Good service 👍

cy
Review №43

Love my new curb cadet lawn more great job Tim keep up the good work

Do
Review №44

Good prices. Good customer service BUT repairs take months because they are so busy.

Ab
Review №45

They never answer the phone

Ma
Review №46

The only place worth going to in somerset ky for all of your outdoor power equipment needs.They sale all the best zero turns out there today exmark,cub cadet and more also they are a top notch stihl dealer.If you have a chance stop by and talk to The great staff there!

Ma
Review №47

Rick was very helpful and friendly!!

za
Review №48

Quick and very helpful

La
Review №49

Great people, prices and service department.

Al
Review №50

I bought a pump online, it blew up after an hour! Tried to get a hold of someone for a week. Someone finally answered the phone, they gave me another number, left a message still no return call. Its not worth the hassle,. Buy local

Du
Review №51

Good

Ed
Review №52

Good service good people

Da
Review №53

Friendly service, prompt and reasonably priced.

Sh
Review №54

The place was very busy, waited awhile in line, but very nice people!

Th
Review №55

Always has what I need at a fair price.

Jo
Review №56

They took my order and more importantly my credit card info and wouldnt respond to any of my attempts to get in contact with them!!!! in fact they would answer the phone and hang up!!! so if i were you i would stay away from this business!!

Da
Review №57

Great place to buy a used riding mower!

Be
Review №58

Very nice very helpful

Je
Review №59

Ive known and worked with these guys for over 30 years and have always been treated very well.

ro
Review №60

I ordered a part on a Tuesday and wasnt told it was out of stock. I was then told it would arrive a week later at the shop then get shipped out. They didnt answer my email and when I called the phone call was dropped. Poor customer service.

Ja
Review №61

Great service

Zo
Review №62

Awesome service

Da
Review №63

Only place Ive gotten a mower in 20 years

Ra
Review №64

Great service, very professional

Du
Review №65

Great products and amazing service

ga
Review №66

I want to thank you and your crew at K&T. Yesterday I took my mower in right before closing. As I was telling Charlie what happened to the mower, and what I had done trying to fix it, one of your mechanics said let me look at it. I can probably fix it on the trailer. He tested it and said go inside and buy a fuel pump and I will install it. They had already locked the front door so I ran around to side door and bought the pump. Five minutes later the mower was fixed. I gave your mechanic a 20 and thanked him. You and your crew are why I buy T K& T.

Jo
Review №67

Great customer service

De
Review №68

I have used them in the past and will continue to use them. Nothing but great for me. My son had to call as my mower is O L D and yahoo kees has been sold 2 times and the person my son talked to helped him track down parts. It is 4 years later and still keeping my mower in parts.

Br
Review №69

Awesome customer service

Bi
Review №70

Good products an great service

Bo
Review №71

Great staff and service.

Pa
Review №72

They are here to fix Lawnmowers and Saws.

Da
Review №73

Good

Ti
Review №74

Very nice people.

Ka
Review №75

Great place!

Mi
Review №76

Little high on prices, but have everything you need.

Da
Review №77

Fast and friendly service.

An
Review №78

Dishonest, rude (especially the girl who answers the phone), poor service.

St
Review №79

Lots of product!

Co
Review №80

Horrible service, couldnt get any help.

Be
Review №81

Nice place

Li
Review №82

GREAT PLACE FOR PARTS!!!!!

Ro
Review №83

Awesome

Je
Review №84

Friendly service

Lo
Review №85

Excellent service

Ma
Review №86

Good folks

Ja
Review №87

Slow Unreliable Service

We
Review №88

Full service Lawn Shop

Information
23 Photos
88 Comments
4.2 Rating
  • Address:1199 N Highway 1247, Somerset, KY 42503, United States
  • Site:http://ktoutdoor.com/
  • Phone:+1 606-678-9623
Categories
  • Lawn mower store
  • Lawn mower repair service
  • Garden center
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–12PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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