Michael was very rude. I came into drop off my old device for a trade in and the gentleman ahead of me very generously offered to let me go first because he thought his visit would take longer then mine. Michael, the only employee in at the time would not even make eye contact with me and was trying his best to ignore me. Regardless of if he was having a bad day or just doesn’t have customer service skills to hold a conversation with a customer, one shouldn’t be treated like that. I thanked the nice man for offering his place in line and left.

Shawn and Lamar are two of the most helpful Customer Service Representatives. These 5 stars are for them!

The two gentlemen that work there are very kind, have a sence of humor, honest and EXCELLENT CUSTOMER SERVICE. Great little shop.

Rahellio..was a fabulously huge help...solving problems, answering questions, made some great suggestions !!! Love this Verizon business....

Both Lamar and Luis were very helpful. They had great customer service! I was not looking forward to making a new phone purchase and they took the time to help me transfer all my data. I highly recommend them as your next Verizon associates! Thank you!

DO NOT COME TO THIS PLACE. They will scam you. I forget the name of the representative who talked to me but this guy outright lied to me. He got me into buying a jetpack for 30 dollars and when even after I repeatedly asked him if I was getting in a contract or not, he said I was not. After I tried the product I tried to cancel the plan only to find I was in a 24 month contract, hence the low price, according to the phone representative. My bad for getting scammed under such obvious circumstances, but I just cant believe how they can lie to your face like this. Verizon has a great network but theyre awful when it comes to customer service, and this store should be their flagship for mistreating customers. I will be coming back and talking to more people at Verizon because this shouldnt happen. I asked the guy 3 times if I was getting on a contract and he said no. In fact he slid a page with some very simple cancellation terms, which I clearly didnt sign, so I dont know how theyre planning to get away with this. DO NOT COME HERE. If you really want to get on Verizons network go to a corporate store. These people are con artists.

Poor Customer Service. 7 employees playing around on their phones instead of helping customers.

Lamar is just the best. I needed a new phone and he listened to my needs, directed me to the best choice, and ensured everything got transferred over correctly. Very friendly and very professional.

Great customer service.

The service today went smoothly at your South Pasadena location! They were very patient with my challenges as I was not prepared as I should have been with passcodes etc. Hello Verizon!!! Good Bye AT&T!

Krysnie and I believe Luis was the other representatives name.. were both fantastic! I will definitely choose that location again if I need anything other phone service.Thanks so much!😊

These people will scam you and take your money and sign you up for months of taking your money by lying and without consent. The actions of the employees are ILLEGAL and this store should be shut down. Lamar should be fired his customer service is terrible and he will lie straight to your face to take your money. You will get roped into a headache and a half. DO NOT GO HERE.

I went to other stores in Pasadena/ South Pasadena area and they don’t compare to the compassion and respect I recurved buying my new iPhone. Lamars customer service is absolutely phenomenal!!!! Felt like I was a brother to him, super friendly. I recommend you go to the fair oaks Verizon and ask for Lamar he’s the business

Extremely patient, knowledgeable, and answered all my questions with clear answers and/or explanations. All the staff present went above and beyond to assist me.

Lamar Moores customer service was second to none. He was very knowledgeable, patient,and got me up and running in no time.

I have been dealing with your online service dept for six weeks with no success. I walked into the Verizon store today and the problem was fixed in 10 minutes! She was great! She did what the Fido’s on the phone could not.

My experience at this location was excellant good servive and very professional Im only going to this location in the future this is my 2nd time and im coming back keep up the good work

The store does not replace batteries for a Motorola 4G cell phone and I was informed that no dealers does!!!This is an older phone and it seems the objective is to merely sell more phones!!I believe it is the law to provide spare parts for seven years?

I added my parents on to my existing Verizon account. But never have I had such great service. Krysnie was so knowledgeable and helpful. We asked too many questions. And not once did she get bothered. She went above and beyond. And her co worker or Manager Anthony. Was also very helpful in many ways. They make a great team together. I’m also bringing my sister over from sprint. To join Verizon. Thank you once again Krysnie and Anthony.

Everytime I come in this store they have the most helpful employees and managers. Always getting me good products at a good price. Highly recommend!

The people that work here are very nice, went with someone else and the person seemed very knowledgeable.

Louis and Chris were fantastic, kind and helpful. They made our day.

Great customer service by the team there! Definitely would recommend this store!

They were so helpful and too extra time to explain and set up everything. Thanks

Everyone that works there.. are AwesomeThat’s why I like going there👍🏼

This is the best Verizon store ever. Great customer service and support. I definitely recommend my friends and family to this location. Ask for Anthony or Douglas.

Called to ask how late they would be open (until 8 pm). Showed up an hour earlier and they had already closed (7:40 pm). They couldnt be bothered to leave the desk to explain why they closed early. Good riddance.

Be careful they sell you things that you dont need. To all customers be aware to this

I went in to transfer my info from my old phone to the new. My 87 notes in my Memo did not transfer yet they still charged me for the service.

Was very helpful in a very stressful time. Got me in and out to go back to working

Anthony Venegas was so helpful and did an outstanding job getting my cell phone set up.

Anthony and Doug provided great customer service and answered every follow-up question I had!

Wonderful staff, great attitude and extremely helpful.

Most helpful, very professional and answered all questions.

Great customer service and the staff were excellent!!

Came into the store today in a rush to get a car charger. Anthony the store manager showed me exacty which charger i needed and made sure it was compatible with my phone before buying it which i appreciated!Great customer service. When im in the area and need something from verizon, im coming back here. 👌

I will never go back to this store again. Ive purchased multiple upgrades for phones in the past with no problems but this last experience really disappointing and frustrating. I went in to upgrade my iphone 5s to a iphone 7. I was helped by Taylor Shelton. Things started off fine and she started explaining how we could change our plan, save money and on top of that get a free tablet in the process. Part of the appeal was no contract by paying 79.99 for some type of customer loyalty program. What she conveniently failed to mention was that I was entering into a 2 year contract with the tablet. I even asked to see a breakdown or printout of the things I was signing up for before paying. Taylor claimed nothing was really available to show that. Confused, I paid my balance for my iphone and she followed by getting out a customer agreement and began highlighting the important parts of the contract! This customer agreement was the very thing i asked before paying and was denied. Once she handed it to me I noticed things like early termination fee, $70 dollar restocking, and a 2 year contract. If I would have been given a chance to review this customer agreement I would have never agreed to the tablet. But I wasnt. Only after the fact was I able to read these details. Why call it a customer agreement if I wasnt give a chance to agree to the terms?! Im not even sure that is legal? Once I was able to grasp how I was badly misled, I immediately returned the tablet. And got stuck paying a 70 dollar restocking fee. Furthermore, I reached out to the manager Kenny and explained what happened. He said he would talk to customer support and he never followed up with me. He is also very difficult to reach with no representative willing to provide a schedule so I can call at the right time. Never dealing with this store ever again, bottom line. I will buy from Apple or Verizon directly.

This is not a REAL Verizon store and if U need anyting dun like help getting ur info transferred to ur new phn- u WILL b charged 4 them 2 do it

Possibly the best experience ive come across at a verizon store. ms. molina provided above and beyond attentiveness with her thorough knowledge of the iphone/transition gave me the best new phone buy experience. thank you!

Excellent service very knowledgeable personal highly recommend to anyone looking for a phone

Prompt and polite serviceNo hard sell

Very helpful. My phone died unexpectedly and they spent the time and effort to get me up and running agaiin.

THEY DIDNT ANSWER MY QUESTION BUT THEY HAVE 1OF THE BEST COVERAGE FOR PHONES

Great customer service. Very helpful.

Beware of this store. The manager flat out lied to us and kept giving us the runaround, not allowing us to speak to the regional manager - had to call Verizon corporate to get it resolved and they told us not to go to this store again as theyre not being honest.

I was having problems with my phone (couldnt make or receive calls, emails, texts, etc.). Kenny had the problem resolved in less than 5 minutes. Thanks!

Number one very bad customer serviceNumber 2 they telling you have a 14 days to return the Phone They always give you broken Referbished phone Ttey charge you $35 stocking fee their products are very bad I dont recommend anybody go in this store to sign a contract with them They are reaping off the peopleanybody to go this store to have a contract

Authorized retailers cannot give any help for problems. Might as well just buy online.

Excellent service, come see Anthony at this location.

Love this store and the employees are very helpful.

Excellent store with friendly staff

Awesomeness, patience & good cheer

Let me wait for thirty minutes just to send me home without helping me at all. Gave lots of false information.

Help was hard to get, never had newer models of phones. Referred to another store.

Customer service person was rude, didnt want to help or person was busy, he also didnt care to earn the business

Got good service

Amazing customer service

Limited services